Snapdeal.com Complaints & Reviews

I have purchased a Prestige COOKER from Snapdeal.com on GOSF on December 10th 2014 with order id:[protected]. However on 13th of December, I have received a mail and a message from snapdeal saying that they has changed the seller as the earlier one is not able to process the order. I waited till 10 days since my order was placed as I saw in the tracking order that the order was not shipped yet. So I raised a complaint with ticket id:13510868. I haven't got any response other than some 3 auto-generated mails saying that they regret the inconvenience. After 15 days of placing the order, I have raised another complaint with id:13705173. As there was no one to respond, I mailed to their help desk on 2nd January 2015. On 6th January 2015 they mailed me saying that the product is lost in transit by their courier partner blue dart. Though their site never updated that they had ever handed the courier to their courier partner. You can see the same in the attachment. On the same day I asked them to refund the amount to my bank instead of returning the amount to the cash wallet that I used with another ticket id:14281741. I haven't got any response again. So I have called the help desk on 10th jan 2015 and the lady executive was so annoying, she spoke very rude. She was not even ready to listen to what I have been trying to say. Finally I told her to send the amount to the bank, for which she wanted me to mail my bank account details to the help desk. So, I provided them on the same day to no Vail. After 10 days of mailing my details, I have called them back as they neither responded to the mail nor transferred my money. The executive said that it would be done on priority but he was not able to give me any time frame although he asked me to provide my bank statement. Bank statement! What for? After waiting for these many days, I am vexed with this online store, which is completely irresponsible to its customers. I saw few of my friends ordering dresses on snapdeal which looked different on website where as what they have got delivered is a cheap material that would not even worth half of the money they paid for it. Snapdeal is a fraud. I want a dire action to be taken against it.

Refund of returned product is not received even after no. of complaints and about 15 days of returning. If I will not refund my money until 23 Jan 2015, I will have to use all 11, 999 rs. in only shopping by credit card. I will not use it for other use.This is tomuch big amount for me.

Dear Sir, I bought the Philips HD4938 Induction Cook Top from the online site SNAPDEAL.COM in the month of Oct with the order ID [protected]. The product was defective so the company send the mail that kindly send the defective product, we will refund the COURIER charges and the PRODUCT cost through NEFT. They refund the money of the product but till now after sending lot of reminder mails and calls with the request no 1088380, 11475798, 12556394, 11941672. Their is no refund of the courier charges. I paid 2050 Rs for that courier. I am really upset and looking for the resolution for the same ASAP. Details:- Request No 10883850 against the order number [protected] for the courier payment. Seema Govind Maheshwari [protected] Cell No.: [protected]

I have ordered Bajaj Shakti gyeser.It was suppose to be delivered on 22nd .It has reached the delivery centre on 19th th and they are updating as" consignee address incorrect " every day since 4 days.There is no number to contact them and the customer care number "[protected]" does not work.It feels like I have done a big mistake by purchasing the product from snapdeal and that too pre paid. I will suggest people not to buy any thing expensive from snap deal because after the dispatch they say they are not responsible for your order.A customere care representative named Kashish said this thing very rudely that it is responsiblity of Logistic department. So it feels like just pay them the money and keep following up.very bad service from snap deal and their courier partner "Blue Dart".

I had booked S5+ Karbon Mobile on 5.9.2014 and paid an amount of Rs.7124/- on line. The delivery date of the product given by the you was. 13.9.2014. I had been in touch with the Courier Service consistently, but same was not delivered upto ending October, 2014. As such, I had requested for refund of the money paid by me in advance, but same has not been resolved till date by one or the other pretext. I was not expecting the same from such a reputed company who is dealing with lacs of customers. Kindly resolve the issue immediately..

Hello, I have placed a order for "Micromax 40T2820FHD 101.6 cm (40) Full HD LED Television" Below are the order details Your Order ID : [protected] Order Placed on:[protected]:06:19 I have received a confirmation call/ email/ SMS Also a delivery date SMS. After that Snapdeal just cancelled the order without giving any valid explanation. I need this order to be delivered or I will be going to consumer court for fooling the customer and playing with their emotions. I need a response in next 2 hrs. Sneha.

I place an order for Ben Carter Men's Faded and Black Jeans-Combo of 4 Denims on dated 16Jan 2015 (Order ID: [protected]) and get delivered on 20th January 2015, but online tracking shows at that time is 21Jan15 (est. delivery day), now today its shows 27Jan15. I want to return my stuff due to poor fitting also I am not satisfied with the quality, now the problem is, if snapdeal shows 27th Jan as est. delivery day, then how could I place an order for return within 7 days of delivery...

I have ordered the Laptop from Snapdeal.com ORDER NO. : [protected] Order Placed On:[protected]:57:22 and the delivery date was 13-Jan-2015 till there is no product delivery nor refund of the product, i have contacted the customer care through phone. I was told that Courier was lost in transit so the amount will be refunded but still I have not received the money snapdeal. Kindly look into the matter

Its regards to order no.[protected] for which already asked me to return the product my own. However, courier charges around more than Rs.2000 from any national courier. Complaint no.13083209 Could you please check and advise for better solution. I am ready to keep this product but compensate me with Rs.1500 as SD Cash. Thanks, Sagar

This is to inform you that I placed an order on www.snapdeal.com on 20th January, 2015 vide order No.[protected] for Micromax 40T2820FHD 101.6 cm (40) Full HD LED Television. On 22nd January, 2015 I received an SMS stating that the order has been cancelled. I spoke to their customer care team and they informed me that a wrong price was uploaded on the website, hence this order has been cancelled by them and now the product is available at a higher price and I need to buy at the prevailing price. I also informed that many times it has happed that a customer purchases a product and very next day the price of the products are decreed even before the delivery takes place, in such cases they do not compensate to the customers with a reason that whatever prices is prevailing at the time of purchase shall be applicable. On this day Flipkart was also running lucrative schemes and Snapdeal with malafide intentions announced this scheme that customer should place order on Snapdeal and their intentions were that later they will cancel the order and customer will left with no choice but to buy on higher price. They were so rude and informed that I can take any legal action as a customer against their company. A copy of the screen shot displaying the product on their website and confirming the order is attached herewith for your kind perusal. I also sent an email giving all the above details to them and they have responded that “Due to unavoidable circumstances order has been cancelled and they have requested to place a new order with them”.

my ORDER NO. : [protected] Order Placed On :[protected]:35:21 till there is no product delivery nor refund of the product i have contacted the customer care through phone and email still there is no response from snapdeal.kindly look into the matter

I had ordered a eureka fobes trendy nano vaccum cleaner wide order no- [protected] of RS-2949/-(two thousand nine hundred fourty nine) on 29/11/2014 from mobile phone no- [protected]. The product was delivered on 1/12/2014 by the blue dart currior no-wide dispatch no - [protected] at the time of delivery i paid rupess 2949/- full and final payement.after taking delivery.i checked the product and fitting of product found broken.so i complained to you on same day. On 04/12/2014 the product was collected by you through your j.v. express wide pick up reciept no[protected]/snapdeal- [protected]. So many times i have requested you to refund my payment or product but neither you have sent the product nor money. Please solve my problem urgently..

i want to take my money back from snapdeal for my Bajaj 2 Burner CGX-SS Glass Gas Cooktop taht is 2716 rupees i replace this product becoz it not that product which i want but snapdeal not refund my money and they taken product also, i return product on 31st december but till now they not return money they always say that we will refund mony but till now i do not bach my money... the order no of product is [protected] and i complain in snapdeal so the Complaint Number: 14628614... i want my money back plz help me i have pressure from my family my mother is angery on me so, plz resolve my problem

This is regarding the compliant[protected]product return) request, the sent product is not same as described in the page. I returned the product and got a confirmation that the refund has been initiated but still now the refund of amount and the courier reimbursement doesn't happened, i called customer care several times but i get the same answer every time that we have forwarded the request to the concerned team and wait. Now I need a simple written answer, whether you are able to refund to or not?, based on that i will proceed for further actions. Regards, Ragav

Dear Sir, I had order for a HTC Desire 616 (grey) (order number [protected]) through Snapdeal.com on[protected]. I had received product on[protected], but it is damaged, when I found it is not working, immediately intimated to Snapdeal through phone on[protected] and I had requested for return my order. I registered the complaint on Snapdeal Website (Complaint Number[protected]. They said that they will pick up this product within 2-3 days but nobody came to pick up this product. Then i again called on the Snapdeal Helpline ([protected]) and they told me this issue will solve soon. Now when I checked their website, it is showing that product is not returnable. Please send a E-mail notification to the Bluedart so that they will pick my product. Complaint Number[protected] Order number [protected]

How many times I sent a mail regarding my complain but you people are not bother regarding the same. I want reply of my mail and what is the status of my refund amount. Give me the reply asap. Regards MANAWAR REZA [protected] ----Forwarded Message---- From: [protected]@ymail.com To: [protected]@snapdeal.com Cc: [protected]@snapdeal.com Sent: Fri 9 Jan, 2015 4:32 AM PST Subject: Complain to your caller Mr.Round order no. [protected] and refund complain no.13307334 This is to inform you that I was purchase mobile head phone on 3rd december 2014 after few days later I received on 9th december2014. But when I was to used the head phone I am not able to hear any sound. So I was giving a complain regarding the same. After few days later your representative came to my home and he collect the head phone. But that day to till date I am not getting my product in between I was written several mail regarding my complain but I am not getting any reply. So today I called to your customer care and spoke with Mr.Rounak his way of taking not good. I am explain him to my complain regarding my headphone. Then he told me yah 8th January2015 we received the product then I react no I got the conformation mail to received my product on 21st december2014. After that he said to me what do you want you want to refund your money or replace your product . So i told him to refund my money in my credit card then I asked to him till me any specific time how many days to take for refund my money. And he told me that I didn't know this type of representatives hire to your company this types of peoples make a negative perception or negative image regarding your business or company brand. Please give the training to those people how to talk and solve the customer complaints. So I need specific time when I will get my money in my credit card account asap. Regards MANAWAR REZA [protected][protected] On Sat 20 Dec, 2014 11:48 AM PST Snapdeal Customer Support wrote: ># Please reply above this line for further assistance # > >[Snapdeal Support] Re: conformation to received the head phone order no. [protected] > >In case of any further assistance or clarification on this issue, please reply back to this email.<br /> > >[protected][protected]------ > >Snapdeal Support, Dec 21 01:18 > >Dear Manawar, > >Thank you for contacting Snapdeal.com. > >Please accept our apologies for the inconvenience you have experienced. > >Please note that your complaint against the order number ([protected]) has already been raised and we are working on the same.We will surely update you with the resolution at the earliest. > >Complaint Number:13307334 > >We request you to bear with us in the interim. > > >We would like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders> >In case of any further assistance or clarification on this issue, please reply back to this email. > >Assuring you of our best services always, > >Yours sincerely, >Customer Service Team – Snapdeal.com> >[protected][protected][protected][protected][protected][protected]------ > >All purchases covered by TrustPay guarantee > >Click here to learn more: http://www.snapdeal.com/info/TrustPay> >[protected][protected] >This email is a service from Snapdeal Support. > > > > > > > > > >[SVCF-E1RS] Reply Reply All Forward Delete Star Move Mark unread Mark as spam Hi, Manawar Sign out Privacy | Legal | Help © 2015 Yahoo. All rights reserved

I have booked an order on dated[protected] for "Eveready 7W LED Light Combo Pack 2" on snapdeal (order No. [protected]). In the key feature of product it was mentioned that "4 nos. of Eveready Ultima AA battery" are offered as freebie along with the product. However I have not received the freebies. I mailed several times to Snapdeal regarding this. Today on dated[protected], they communicated that "this product doesn't contain any freebie as per our current records. If in-case you have confirmation email we would request you to kindly forward it to us for reference". Simply just because, today if snapdeal is not offering any freebies, it does not hold good on the date i.e.[protected], wherein freebies was offered and I purchased the item after looking all this. hence snapdeal may be instructed to send the freebies as per the commitment they made during buying of the product from site on dated[protected].

sir we have ordered combo of jeans of coaster of 3 different colour bt they have delivered it of same colour ...when i complained about dat they told to return it back which we did n they promised us that they will be giving my refund within 5 to 7 days ...bt they have nt returned it till now n now they are not even responding am tired ...its been 3 month n they are not doing any thing...i am having of the proof of e-mails which they have sended an even i have sended... plzzz help us...i dont have bill cause online orders dont have bill n they r giving it attached which i have returned them but i do have courier bill ...

I HAVE PURCHASED A HITECH MOBILE SET G3i IN SEPT 2014 .ORDER ID-[protected] PLACED ON 11.09.2014 TIME 14.32.07 .IN ADDRESS 16/77 B, ICAI BHAWAN CIVIL LINES, KANPUR.YOU HAVE GIVEN ONE YEAR SERVICE WARRANTY .MOBILE 'S DISPLAY HAS BECAME BLIND AFTER THREE MONTH. WHEN I WENT TO HITECH SERVICE CENTRE IN EXPREE ROAD KANPUR SERVICE CENTRE NAME - SHRI RAM SALES &amp;amp; SERVICE .THE EXECUTIVE REG COMPLAINT AND CHECH THE MOBILE THEN TOLD ME THAT THIS MOBILE HAS ALREADY REPAIRED AND DISPLAY IS IN MOBILE IS DUPLICATE .BUT SIR THIS IS NOT TRUE .MOBILE IS UNDER WARRANTY PERIOD AND NOT REPAIRED ANYWHERE BY ME . HE ALSO TOLD ME I SENT YOUR SET TO CO FOR REPAIRING BUT REPAIRING IS NOT SURE BEACAUSE DISPLAY IS DUPLICATE.THE TIME PERIOD IS GIVEN ME AFTER 25-45 DAYS. SIR TELL ME WHAT CAN I DO FOR THIS. I THOUGHT THAT THIS IS CHEATING AND I WILL COMPLAINT IN THE CONSUMER FORUM. PLEASE TAKE ACTION AS EARLY AS POSSIBLE .SERVICE INVOICE COPY ATTACH HEREWITH. MAIL ID- [protected]@gmail.com mob no - [protected]

I Shambhu Kumar, I was order the jacket and i receive the jacket but after 5-6 hours i saw the jacket then the jacket is cutting large . So, plz kinldy request the exchange the jacket as soon as possible. Name :- Shambhu Kumar Order No. [protected] Sub Order No:- [protected] Invoice No:- 2571A5/14-15/76408 Invoice Date:- 03/01/2015 Dispatched VIA:- XPPRESSBEES Dispatch DOC No.:- (AWB[protected]