Snapdeal.com Complaints & Reviews

I ordered “Borosil Bloom Melamine Fidenza Dinner Set - 35 Piece” on 26th Dec 2014 Order Number: [protected] On 2nd Jan 2015 I found a courier boy from Javas courier service. He was tarrying to deliver me a wrong order (product). It was “Pigeon Cooker Inner Lid”. It seems like that he want to deliver me someone else order. From that day I have contacted Snapdeal customer care many times but didn’t get a satisfied answer. I also suggested them to send me the right product again but they directly denied for this. My Complaint Number is: 13931286 Today is 14th Jan 2015 and I still didn’t get my refund from Snapdeal. Issues with Other products: I also ordered “Milton Pink Thermosteel Bottle - 750 ML Flask” from Snapdeal on 13 Jan 2014 but I got the wrong product; It was not exactly that I ordered. It was red in color while I ordered Pink. Order Number: [protected] So it seems like Snapdeal is only trying to sell their product only no matter what customer want. I suggest everyone not to order from Snapdeal, Otherwise you could be the next… Thanks Bhupesh [protected]

Order
No. : [protected] Order Placed On :[protected]:17:19 / Micromax Funbook /Cost Rs 7660 CREDIT CARD 9 Installment option

SHIPPING DETAILS ABSTRACTED FROM YOUR TRACKING LINK
Courier was unable to
deliver. The order has reached us[protected]:32:35

Your order is packed and
waiting for the courier pickup[protected]:13:07 No data between these 2 lines, Please note.

My telephonic and mail request on different days ignored. Now you say that there was no one to accept the courier, So far your people on telephone told there was courier failure. Please remember that I never obtained a courier alert or an SMS or a phone call for delivery. in spite of the several follow up calls to 0-[protected]. My request for refund is pending since over a week. The Credit card company has already imposed the first installment on my account and I am bound to pay sooner.

Kindly cancel the order as this is not my fault and see that the amount realised is refunded to card account sooner

Dinesh Kumar T.K.
Aggrieved customer of Snapdeal.com

Dear sir/maam I had ordered three cycles from snapdeal vide 2 different orders placed on 31 Dec 2014. However I recieved only 2 kross k50 cycles on 6 Jan 2015. Accordingly I sent a query to Snapdeal for the third cycle. Company accepted there fault for which third cycle couldnot be despatched and confirmed that they have reallocated the seller and same will be despatched by 12 Jan 2015. On 10 Jan 2015 I checked status of my order on snapdeal app and it was reflected that my order is being packed. After 2 days of packing (that seemed unlikely I mean likelihood of a cycle taking 2 days time for packing) on 13 Jan 2015 I recieved message that product couldnot be shipped as its out of stock and they have generated refund for same. I imdtly checked same on snapdeal app where to my surprise product was available but from different seller at price of rs 70000 against my ordered price of rs 5415. I approached there customer care who failed to give any satisfactory answer. Can I appeal for following frauds or misleading info and bending of rules by the snapdeal . Firstly as per true pay policy refund should have been generated after 3 days lapse of time on which product was expected to be shipped. In this case product was to be shipped by 3 Jan 15 and accordingly refund generated by 6 Jan 15. 2. On 10 Jan 15 company confirmed that my order is being packed and however on 13 Jan 15 claimed that product is out of stock. This clearly shows that company was fooling its customer. 3. On 13 Jan 15 after recieving e mail that product is out of stock, on checking the app it was found that product was in stock at fresh price of rs 7000 against my ordeered price of rs 5415 and can be shipped at my loc free of cost. It may be this increased price that company provided false information that product is out of stock. 4. Since I required all 3 cycles of same model and compaany customer care informed that they would not be able to help me out, I requested them that I want to return remaining 2 cycles as well which was also denied and even contact no of some higher authority was also not provided. Hence I want to appeal to consumer court regarding such demeaning acts done by these company which are against consumer rights.

My Order no [protected] ordered from [protected]@gmail.com was canceled from your end, saying the product was out of stock. Now if the product was out of stock, then why the hell it was on the website at the first place. secondly, the order was cancelled saying that "we have kept you waiting for so long" . !! why the hell don't you accept it was ur fault. Your customer care executive was too cooperative. she clearly meant that it was my fault that I ordered a product from sanpdeal. Please stop FOOLING the customers by your fake offers. you dont care . - A helpless customer.

Hi Team,

It's very bad experience with your organisation. My order is taking too long time to deliver me.
Even i raised a complaint, no update till date.

My Order Number:- [protected]
My Complaint Number:[protected]
Pickup Receipt:[protected].

Please take an urgent action on my request.

Hello, I am very upset from snapdeal service. I placed an order on 5jan. and made online payment from my credit card.And on 10th jan i got a call from courier boy that come and receive your order from our office.Which is 23 Km away from my hometown.Snapdeal took payment and now they are not deleivring the product. As i discussed with my friends they all told me that snapdeal is a fraud .so do not do any shopping from there .I am waiting for my this product and from now onward i will delete my snapdeal account and APP permanently. Now you can check the real time status of your order [protected] anytime by clicking on the following link. This email i am getting daily. very cheap service

I have placed an order on 22/12/14 for Palmer's Cocoa Butter Formula Massage Cream For Stretch Marks 125 g of Snapdeal Order No. [protected], for which i have not revived the product till date. As per their commitment it should have delivered to us with in 7-9 business days but still after 20days have passed, i did not received the product. They have given an false statement on 29/12/14, that it was unsuccessful in delivery because their courier partner Go javas has confirmed that i have requested for refusal/cancellation which is completely wrong. How can they cancel a product with out asking customer's confirmation. How ever i have raised complain 4 time after that. On 30/12/14 vid request number 13963638 & 13963652 On 04/01/15 vide Request #14202843 On 07/01/15 vide Request number 14361897. On 12/01/15 vide Complaint Number: 14361897 They are playing with your customer. Their delivery service is very very pathetic. It is worst than the worst. Nothing worst can happen more than this. Only making attractive advertisements to cheat the customers is your aim after all. Because this is not the first time i am suffering by using snapdeal. Everyday i was spending my very important time and money to esquire about my placed order. Its not a joke after all. And those people are simply cheating by saying i have cancelled the order.Then why i was following up everyday to receive my product. DO NOT CHEAT your Valued customers SNAPDEAL. Friends simply they are cheater and fraud. Don't buy any product from them

I have purchased subjected product by online payment but the product was found defective. It is not assembled properly as all the screws are loose. And also I have not received any manual or warranty card with the product. After several mail and telephonic follow ups not receive any response. So Kindly look seriously into the matter as it could be dangerous to ride the scooter with loose and released screws. Waiting for your response!

i ordered shoes for my mother but she found that the shoe size was bigger than her size. so i requested snapdeal to get it refunded or replaced . they took the shoe back on 21st dec 2014 and told me that ill receive my refund in 10-12 days . i have called customer care many times and have been given assurance that ill get my refund till today i havnt recieved my refund. i am gonna sue if no action is taken as soon as possible .

My name is Sahil Agarwal.I am from Cuttack, Odisha. A few days ago I had ordered on Snapdeal for a watch [Adine Stylish Black Watch Combo for Men] worth RS.569. It was delivered to me on 10th January, 2015 by some XPRESSBEES Courier service .They refused for open-delivery. So we paid him the money(Rs.569)and took the product.Then when I opened the seal we did not found our product. IT was a cheap blue low quality watch different from what I had ordered for . I was very disappointed seeing this .So I called to Snapdeal Customer Care.They said that they were sorry and asked me to repack the product and keep it ready.They also promised me that they would take an action and within 48hrs they would come to recieve the product. But now it has become more than 100hrs and still they have not taken any action .Now, whenever I call them they just say that they are forwarding the complaint but there is no response.I have also spent a lot in repacking and as well as in calling them for reminder.I think now that even if they would take the product back, they are neither going to replace it nor are they going to give me back my money.They r least responsible about my complaint. So it is my humble request from you to either help me to get my product replaced along with a compensation for their irresponsibility or get help me to get my money which I had paid along with the compensation. Thank You . And my first and last advice to all the viewers "Never purchase anything from Snapdeal"

My name is Suman Dey. I ordered a Xiaomi Piston Earphone but received a faulty product from SnapdeaI. Snapdeal couldn't arrange for reverse courier pick up of the item. They told me to send the order back by any national courier and they would reimburse the courier charges as soon as the receive the product.I have sent the return package having Ticket ID 14208373 and Order No. [protected] by DTDC courier service on 05.01.2015. The tracking code for the package is K77285319. The order has already been received by snapdeal but they are not refunding my courier charge of Rs.175/- still now. I have contacted Snapdeal customer care many times and every time they have said that the courier charges will be refunded within 24 hours, but still I have not received any refund. The are harassing a customer after committing to reimburse the courier charges. I have also sent them the scanned copy of courier receipt. Please help me out

I placed order for two branded shirts on 5th jan, 2015 to Snapdeal.com with product code [protected], [protected]. I was promised that product will be shipped before 7 jan and wil reach me before 10th jan. However I didnt get any product delivered. So, when I contacted their customer service they acknowledged the delay and assured to rectify the problem and ship the product. But even after few days product is not delivered to me. Today 12th jan I received an IVR call from snapdeal stating that order for one of the shirt is cancelled for some unknown reason and another shirt will be delivered soon. When tracked with this url http://firstflight.net:8081/single-web-tracking/singleTracking.do and ref no O991L2416722, it says shipment has not left gurgaon-origin, their is no mention of when will it reach chennai-destination. I contacted again to customer case, but they gave the same previous reply like a recorded machine, which is not satisfactory. The phone number they gave for tracking is always switched off. Worst experience with snapdeal culprits. Snapdeal wont give features to contact sellers. Other market places have amazon, ebay are giving better customer and contact services where you can directly mail to sellers. There are also stories of snapdeal nuisance in which they sent soap bar instead of smartphone. They atleast got something. In my case they didn't even ship the product. Finally they blame either sellers or courier. With their unfair business practice that cheats customer by wasting their time and money, it is better to go for other websites rather than to buy with snapdeal. Why should they accept orders when they are incapable of servicing customers? I feel irritated and helpless when that useless snapdeal made me wait for 15 days for nothing.

The reasons are as follows:- On 18th of Oct 2014 my father books a product vide order no [protected] and I have received the product that does not comply with the specifications as per my father’s original order. After complaing Snapdeal replied as follow:- Dear Surajeet, We are sorry you were not satisfied with your order no. [protected]. Ticket ID Order No. Product Name 11014829 [protected] Gauba Traders True S.. Please follow the following instructions to send us back the item: 1. Pack the product along with the invoice and the original brand packaging. 2. Paste the return form on the top of the package. You may click here to download the return form. 3. Send the package to the following address via any national courier. Snapdeal Attn. Mr. Hari Singh, Khasra No. 10/13/1, Revenue estate, Old Gurgaon Road, Nr. Karan Dharam Kanta, Village Samalkha, New Delhi 110037 4. Click here to share the tracking details of the package with us. 5. Send us a scanned copy of the courier receipt via e-mail. We will reimburse you the courier charges in the form of SD cash. Once we have received the package, we will initiate the refund or replace the product as requested. Sincere apologies for the inconvenience caused. After getting the above reply my father dispatched the product via Blue-Dart courier on 31/10/2014 vide consignement no [protected] Snapdeal credited Rs.1999/- as SD Cash. My father again submit another product which was cost Rs.1899/- and adjusted the amount from sd cash. Balance Rs.100/- adjusted from next order. Question is they did not reimburse my courier charges so far. As per their letter clearly mentioned that "We will reimburse you the courier charges in the form of SD cash. Once we have received the package, we will initiate the refund or replace the product as requested. " After crediting to my SD Cash Rs.1999/- and adjusted the full amount against my new order, till date they did not pay the courier charges. How snapdeal says 100%TrustPay money back guarantee & within 7 days return policy. Surajeet Paul

Respected sir/madam i place order in snapdeal on 17/12/2014 my order id is [protected] and the deliver mobile handset on 27/12/2014 on cash on delivery.i will complain to snapdeal on 30/12/2014.because my mobile handset is heeting then use internet and low battery problem. snapdeal reply by mail to me please go to service center micromax mobile and i am reply i cant go to service center because i have no time for this. finally 9/1/01/2015 snapdeal customer service excutive call me she ask me please go to service center and make DOA LETTER after doa letter snapdeal refund u.then i go to service center then service center employee ask me DOA LETTER is make only 7 day of IMEI activation date my imei activation date is 31/12/2014 so we cant make DOA LETTER.after this conversation im call to snapdeal and say this conversation. snapdeal customer service say that if service center not make doa letter u make job sheet from service center. then i go to service center for make job sheet, service center employee say if i make job sheet mobile handset 45day custody in service center the cant return my mobile in before 45days this problem share to snapdeal but the cant any help me.please help me and refund my money.regards

Snapdeal Complaint Number[protected]. Since now 6+ weeks I have only received repose from support team as "We are writing to inform you that we are working on your request to update you at the earliest.", and now they have stopped replying my emails. How long it take to check bank statements and issue a refund? I tried twice to pay using HDFC Bank and both time i got error message "Unable to reach destination.", amount has been deducted both time from bank account but order was not completed. Here is payment details: Date:27 Nov 2014, Narration:[protected]PayUJasperInfotechPv, RefNo:[protected], Amount: 400.00 Date:27 Nov 2014, Narration:[protected]PayUJasperInfotechPv, RefNo:[protected], Amount: 400.00 So orignally I created support ticket to issue refund for both payment, but later it accepted one payment and confirmed order, I have received one product but payment was deducted twice and I am still waiting for refund/response from snapdeal support team.

Dear Snapdeal, i would like to inform you that i purchased bacca bucci shoes from your side on[protected] but i was not satisfied with product so i returned product to you but till i didn't received any amount from your side. even your customer support executive sakshi not giving any proper resolution to me. it's unaccepted behavior from your company side very pathetic services you have. as per your customer support i have amount in my sd cash but i want my money back in my bank account so plz transfer my amount in my bank account as well as you don't have my correct email id. now please update my email id below mention. My Register Mobile No. is-[protected] (1)- please update my correct email id- [protected]@rediffmail.com Ref. number provided by customer Care[protected] \Plz do as soon as possible. Thanks & Regards Rahul Mishra Mob : +91-[protected]

Hi, i orderd Transcend StoreJet 25M3 1 TB External Hard Disk on 7 april and i received faulty product and after i send it back to snapdeal for refund or replace my product but still today i am waiting for refund . when i called to snapdeal every time the asked to wait for 2 or 3 days more but now i am tired so i am going to complaint againt snapdeal kindly take proper action to get my refund back thanks in adavance my order number is - [protected] Complaint Number[protected] my mob no. [protected]

dear consumer forum maine snapdeal se ek whirlpool deluxe induction cook top order kiya tha order id [protected] hai jo 2 december ko order kiya tha aur 9th december ko ye order place hua tha jo ki tuta hua yani damaged tha 9th december ko hi maine ise replase kiya lekin iski koi replasement nahi hui fir maine apna paisa refund karne ko kaha magar koi sunwai nahi hui kah dete hai bas ha corier man nikal gaya hai magar koi nahi aata kripya aap koi action le kyo ki mujhe 1950 ka chuna lagaya gaya hai tuta hua product de kar. mera mobile no:[protected] hai ...

Order No:[protected] Track No:- [protected] Receiver must have a delivery Window on scheduled date - NOT JUST AN ESTIMATED DATE Does Snapdeal Courier expect someone to standby at front door 24x7 ?? How does one keep Cash waiting for a Delivery at unspecified window of time . For purpose of Tracking - Their SMS alert gave fone[protected] & Web gives[protected] . I spent over (45) minutes Trying each number over (25) times !!! ENGAGED ...ENGAGED... ENGAGED !!! God !! Don't we have more work to do ?? What a third rate Delivery / Tracking set up Pramod Bhandari Gurgaon

We purchase Datawind UBISlate 7c+Edge on 02.01.2015 vide invoice no.27482ZF/14-15/9081. IMEI NO. [protected]. The said Calling Tab is not working kindly provide us detailed address, email, tollfree No., Telephone and Mobile No., Authorised Service Centers Address and contact No. as early as possible. We are residing at B-201, Lokmanya Chs, Veer saverkar marg, Teen Petrol Pump, opp.Icici bank, Thane West 400 602. Mobile no. [protected] Rajkumar kamtam Tel No.[protected] Email : [protected]@gmail.com