Snapdeal.com Complaints & Reviews

My order no:[protected] D t:[protected], as per order cookware sent by u which was not as per order &asper your instruction same had been return as per pickup rec:no:45176347 on dt:[protected], till today I have not Received cookware as per order in replacement of return material or not money back for the same items.Pl.let us now the st atus of my order.Request u to solve this matter urgently.I hope u will do needfull. From Kailashchandra Gohil.

I had given an order Microsoft Lumia 535 on 25th December. It has already been 10 days and at least shipment has not been done. What do you expect from me?? To wait a month or more?? If the same had been ordered in flipkart, i would have got my phone in at most 5 days. My order number is [protected] and Suborder ID : [protected]. I truly didnt expect this from snapdeal. Hope you look into this matter and take action or else i would have to cancel the order and place the same in another site. My email ID is akhil.[protected]@gmail.com and mobile number is [protected]. Awaiting a fast reply.

I brought a electronic product on 28th Nov. Since i face some issue with that product and created a Return request for it. NOTE: While placing the return request i got a message like"Request to visit the nearest service center incase of any issue". Actually this product was covered under TrustPay. I made return request on the very next day the product received. I was really shocked on getting the above NOTE was the message. Somehow after some long struggle i returned the product to their courier to 11 th dec at the sametime they have sent me a bank details form. I have filled and submitted that too. After 7 business days still i didn't get any sort of refund initation message from them. So called the executive and spoke to them. Here they asked me to wait still 7 business days. So again i reached the customer care for the 2nd time. He simply raised a complaint against it:13171310 and assured me that the refund could be initated in next 1 or 2 business days. Days has been keep on passed. But still i didn't get any refund initation from snapdeal. So i called the customer care team for the 3th time on 2nd Jan 2015. That executive again asked me to wait for 7 business days. I was frustrated after hearing the statement yet again. So i simply asked a question to the executive, what is stopping you to make my refund process to be delayed. But unfortunately he is also unanswerable he simply ask me to wait. I really frustrated and i am planned to posted/shared all this comment to the max social network also to my colleague. Myself i am working on a product based company. I made purchasal for products across all the ecommerce sites. But the Bottom Line is" This the Worst ecommerce service experience which i never gone through"

Please update on trail mail !!!From: ankur.[protected]@hotmail.comTo: [protected]@snapdeal.comSubject: RE: Request #13650762: SnapdealDate: Tue, 30 Dec 2014 15:00:46 +0530 Hi, This is regarding my request Order ID : [protected] . I raised the request to return my product with mentioned reason. On weekend, I received a call to pick-up the phone( Micromax Q55 ). B'cos we are out of station till Sunday, so told him to pick-up the product by by 29-December-14, Monday. But till now, did not get any update.As already mention earlier, this product not supporting SIM in mobile. I am open to replace the product, if problem not get resolved and pay the difference amount. Please do the needful. Order ID : [protected]Suborder ID : [protected]Status : Delivered Courier Name: Ecom ExpressTracking No:[protected]Regards, Ankur Pathak

I had ordered a Nike shoe for my husband .However the product I received is fake Nike and the website is mentioned as www.nikebetterwold.com. The box carries a bar code of an Amazon.com product. Further, the supplier is clearly evading VAT as Tax is shown collected but the TIN is shown as not applicable. I wonder how Snapdeal is dealing with IPR violations and tax evasion. It is serious and needs to be investigated for IPR violation, VAT evasion and maybe even customs duty evasion besides cheating by Snapdeal.I Propose to lodge a legal complaint against snap deal and the supplier.

TODAY ALSO I RECEIVED AN SMS from SNAPDEAL, stating something not connected to me. I think SOME WANDERERS are using your name. HOW MANY TIMES YOU ARE SUPPOSED TO ASK APOLOGY ? What is the criteria for you to ask for APOLOGY? MINUTE WISE APOLOGY? TIME WISE APOLOGY? DAY WISE APOLOGY? WEEK WISE APOLOGY? FORTNIGHT WISE APOLOGY? MONTH WISE APOLOGY? YEAR WISE APOLOGY? OR ALL CRITERIA ? OR CUSTOMER WISE? OR ANY OTHER AGENCY WISE? CLEAR MY ABOVE DOUBT PL. [protected][protected]---- On Tue, 12/30/14, Snapdeal Customer Support wrote: Subject: [Snapdeal Support] Re: Re: Your Snapdeal Order: [protected] To: "Unknown L" Date: Tuesday, December 30, 2014, 7:53 PM # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Snapdeal Support, Dec 31 09:23: Dear Lakshmi, Thank you for contacting Snapdeal.com. Please accept our sincere APOLOGIES for the inconvenience you may have experienced. We request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. We are writing to inform you that your order cancellation request has been raised, however before the cancellation request was completed, the product was shipped. We request you to refuse delivery and the product will be returned to us. Please accept our APOLOGIES for the inconvenience. We would also like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: http://www.snapdeal.com/info/TrustPay Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com Install Apps Follow us on In the mean time, check more products at www.snapdeal.com Message-Id:6B1WY4FK_54a3734258f19_cb23f8d1b4cd3fc9872d6_sprut

I have ordered a orpat room heater, my order no is [protected]. I got a damaged product so I request to cancel my order but they automatically placed a order for replacement. I am waiting from 7 days and they did not replaced or refund my amount. I have contacted them many times but their customer support is too bad. I want my refund asap. Olease help me

Sir, I ordered Snapdeal com to send a set of 3LED bulbs 12w DSA for RS443.00 and received the same on Dt 12.12.14.Rs 443.00 was prepaid by me through debit card.The item received was faulty so I requested for replacement/ refund.The item was taken back from me on DT 15.12.14.I am waiting for replacement/ refund till today but no any action has yet taken place. ORDER NO.[protected] COMPLAINT NO.13148038

Kind Attent :- Mr.Kunal Bahl. Sir, I have booked Sansui SA53G - Black Mobile against your order no.[protected] and received dated 02/01/2015 through Bluedart Courier at 16.50hrs.with OK condition outer box. I have opened my box for checking my mobile and accesories then found in your accessories box mobiles battery has not received. I request you to send new battery urgently and call me on my mobile no. [protected]. Khatavkar R.K. [protected]

I ordered for a camera with Snapdeal ( Order no.[protected] ) on 23.12.2014 and made full payment on that day. But so far I have not received the goods. Later i was informed that the order has been cancelled by them, reasons for which is best known to them only. I am yet to get the goods or the refund even after 10 days since making full payment.

Respected snapdeal person, Please find herewith attached Order Detail i am Mordhawaj Gaur i am received my order from Go Javas courier on dated[protected]evening).My order item code :-[protected], PRODUCT NAME:- Panasonic P-31 Mobile phone, Qty- 1, VALUE:- 6409, AWB No- UNISNPC1479502 i am received from your packet defective product, apps installation problem, i am give you more value and Purchages your site, and in our office many person Purchages from snapdeal can you check as my same address Complaint Status to snapdeal 02/01/2015 about 11:00 am by the customer care no[protected]/01/2015 8:15 am by the customer care no[protected]/01/2015 9:00 am by the customer care service [protected]but snapdeal not take the Necessary action i am Sufferering from my Profession without my phone so i want replace my panasonic P31 mobile phone ASAP

Dear Ashish, Thank you for contacting Snapdeal.com. Please accept our apologies for the inconvenience you have experienced. We are writing to inform you that we are working on your request to update you at the earliest. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. Please note the below mentioned complaint number for your future reference. Complaint Number[protected] We would like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected] Snapdeal Support, Dec 20 12:16: Dear Ashish, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. Please note that the refund has been already processed from our end against order number [protected], on (Date) and the same will be credited back within 5-7 working days. We request you to kindly coordinate with your bank once, for reversal of the amount you have paid. We sincerely appreciate your patience and the relationship that you have with our company. We would like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com

My self Nitinkumar Panchal from gulbarga district, karnataka state. I'm purchased "zebronics 4 port USB hub" on "snapdeal.com" for Rs. 176 (with delivery charges i.e., Rs. 30) but the actual price of the product is Rs. 149 which is mentioned on the backside cover of the product. They were lied that they giving huge discount on MRP. Everything they are lied, giving fradualants adds & making fools to people. Please kindly i request to resolve this problem give me justice. My E-mail id : nitinkumar.[protected]@rediffmail.com Mobile no. : [protected]

My name is Heena Girishbhai Panchal and my number is +91 [protected].On 31st December 2014 someone called me as bank of baroda’s manager he told me that your debit card of bank of baroda is blocked so you need to provide me some information of your debit card so we can generate new debit card and send it to your doorstep. So I just provide them all information and then they took total 86, 285 INR. From debit card. As per bank’s statement the transaction of Rs, 29, 808(Time – 00:13:33) was done through SNAPDEAL.COM. So i just called SNAPDEAL CUSTOMER CARE to cancel that order.customer executive told me they need some information like order id, registered email id, registerd mobile number and transaction id. so i told them that this transaction is done by unknown person so i have only transaction id and i gave them that transaction id.but i did not got the perfect answer by SNAPDEAL CUSTOMER CARE. they every time told me that this transaction id is invalid. I mean how can this possible...???? I think snapdeal does not want to cancel this fraud transaction. I have already sent to snapdeal([protected]@snapdeal.com) my bank statement, soft copy of crimebranch complaint but still i m not getting the perfect answer from them and they still telling me that they can not cancel that order. shame on you people... I have already filled complaint against that unkwon person and i have all the phone recording so i will fill comlaint against snapdeal in my area's police station and also fill complaint in cosumer forum for cheating. so still i request snapdeal to cancel this order and refund my hard earned money. As i am going to live media against you and i have all recordings of phone calls.Still hope you will be honest and will refund my money in next 24 hours else it will be clear message that your company is fake and will post on google to block that site. Few details of transaction from bank statement: Bank account: [protected] Name – Heena Girishbhai Panchal Date – 31st December 2014. Transaction id – C00529098 To SNAPDEAL: We request you to stop the delivery for the transaction happened at 00:51:59 with an amount of Rs:29808/- with this amount through the above mentioned debit card and revert back the amount to me and also if you can inform us the Address and phone number too where delivery is ordered it’ll be useful for police to track. Thanks & regards, Heena panchal (M)[protected]

i had ordered a pair of Sparx robust black shoes order I'd [protected] against which I got a dirty and used shoe. This was a rude shock to me when I opened the box. On bringing it to the notice of Snapdeal, it was plain simple apology. The courier of Snapdeal then refused to pick up the product from my doorstep and asked me to get it down till the main gate. Anyway, he came back the next day after complaints. Now I have been waiting for my refund for almost a month and I hear nothing else other than apologies every time I follow up but no solution. I would urge everybody else reading this to learn from this experience and abandon Snapdeal who is taking consumers and their hard earned money for granted. I would request this forum to help me get my refund at the earliest. Thanks.

It is quite pathetic the kind of cheating racket is being run by snap deal on ecommerce level, the company is taking the liberty of cheating the public by fraudulently using the money for months time and then refunding it back on national level this may be amounting in millions. I am going to the length and breath of bringing this to the notice of government agencies to terminate the license of such ecommerce company who deliberately cheat the consumer for their vested interest . There was no reason for the courier company to make several attempts as the product was not available with Snap deal itself, the courier company is also bogus as the numbers are never reachable it is well design cheating company hand in gloves with the courier company. Mr Bansal and Mr kohli should start reverse count down as they are not going to survive for long. I purchased online sketchers shoues on 11/12/2014 against snapdeal order number [protected], they kept promising delivery before 22/12/2014, after my repeated follow up they promised 2nd january on second they send a no reply mail that their courier company could not deliver hence the order stands cancelled and the refund will reflect in my account after7 days, when they id not have the product they clearly should not have taken up the order after using my money for a months time they are saying they will refund my payment i think a strict action should be taken against snap deal

Hello All, I order a cell phone from SnapDeal of around worth Rs 14000 from HSBC credit card in June 14. The offer was 10% cash back in form of SD cash which will be valid for 6 months. I got the cash back in term of SD cash but this was elapsed in 1 month without any Notice. I am following up from Oct 14 with SnapDeal but not getting proper response. The offer details can seen at http://www.snapdeal.com/offers/hsbc-june14 and still they have started the same offer again. Please be aware for this type of fraud from SnapDeal. I have attached the screen shot of my account also. Thanks, Deepesh ([protected])

hey guys i already have complained one but dont know why not showing here any way i purchased a product from snapdeal order id is [protected], order date 7th, December 2014, these slow people deliverd it on 14th december and one product (Softwear Green Denim Slim Jeggings Combo Of 2) was defected any way i requested a return their person collected it on 16th december but still no sd cash or refund i have complained more than 7 times but everytime their answer is same that we are working on it from last 13-14 days in tracking i fouind the product has already been reached at their place long ago but still nothing happened ..please just tell me how to file a case against them, nothing more i want, money is not a big deal but their response has just triggerd me this time some of request numbers are 13597059 13702043. 13822708, 13532944. 13532944.

Hi, My Order # is [protected]. I have ordered "Electrolux 23 litre 23J101 Microwave Oven Convection Microwave". Along with the product "Starter kit" was the freebie which is also offered by Electrolux company (Checked in Local market). When product got delieverd, Freebie was missing. I registered a complain for the same at customer care and they agreed to pay Rs 1000 as compensation instead of freebie. I agreed to have the same in my bank account. I provided my banking details to Snapdeal on 9th Dec 2014. Today is 2nd Jan 2015 and no-body in snapdeal is ready to answer when I will be getting Rs 1000 in bank account neither they are able to provide me the freebie. So Snapdeal is a cheat website. Do not buy from Snapdeal. In this case they are not fulfilling their commitment. Very poor customer service. I have written so many email to Snapdeal, now they do not bother to even reply. Regards Amit Goyal [protected]Snapd

Hi, I have ordered "Electrolux 23 litre 23J101 Microwave Oven Convection Microwave". Along with the product "Starter kit" was the freebie which is also offered by Electrolux company (Checked in Local market). When product got delieverd, Freebie was missing. I registered a complain for the same at customer care and they agreed to pay Rs 1000 as compensation instead of freebie. I agreed to have the same in my bank account. I provided my banking details to Snapdeal on 9th Dec 2014. Today is 2nd Jan 2015 and no-body in snapdeal is ready to answer when I will be getting Rs 1000 in bank account neither they are able to provide me the freebie. So Snapdeal is a cheat website. Do not buy from Snapdeal. In this case they are not fulfilling their commitment. Very poor customer service. I have written so many email to Snapdeal, now they do not bother to even reply. Regards Amit Goyal [protected]