Snapdeal.com Complaints & Reviews

Hello All, Here is my real experience with Snapdeal.Com. 25 days earlier I took a bad decision to get a hard drive from Snapdeal and I truly regret it. I got a bad hard drive from Snadeal and when i asked for refund, they sent another without my approval and have yet to give me my money back after 30 days! For those looking to shop on Snapdeal, this review will be an eye opener. I was looking for a Hard Drive to add to my 3 yr old computer, so when I found a 160 GB drive - a Seagate one, although a PATA( an older technology) coming with a 2 year warranty, at Rs. 691/-, I decided to buy it as - COD - Cash on Delivery. Snapdeal Order ID - [protected] I received the order after 7 days as courier delayed it for some reasons. I paid and went ahead to connect the drive to my computer. The drive delivered to me was a dead one and instead of 2 year warranty it showed on product when I purchased it, it was out of warranty - by seagate customer care and also not even authorized to be sold in India. I have their mail with me. This seller obviously is selling junk on snapdeal and did not even test the drive before packing it and sending it to me.Snapdeal has no control over what these sellers are offering to customers and you can never be sure if you will get what you asked for. I went to my snapdeal account and asked for a return and Refund. I never realized that this was just the beginning and it was going to get worse.I got the bad hard drive picked for return - 3 days after reporting the issue. The return form download link, sent by the Snapdeal Customer care did not work and they did not respond on 4 mails I sent to them repeatedly asking for a return form as in mail attachment. The courier guy who came to pick the drive said that no form was required. The drive went back and voila, I got another mail within 3 days saying that a new order for another drive has been generated and is being shipped to me. I contacted Snapdeal customer care via mail and they told me that the order was shipped before they could process my refund request, so all I need to do is refuse the delivery. I have sent some 9-10 mails and spent more than 3 hours of my valuable time with Snapdeal and this absolute fiasco. On, 14th Dec, they sent me a mail saying once the new order arrives back, they will issue a request for refund. On15th Dec, I got an sms saying that the new order is delayed by courier and they will update me on this in another 48 hrs. On Dec18th I got a call from delivery boy from courier company and I told him on phone that I do not want this order, s take it back. On Dec21st, I got a mail from Snapdeal telling me that finally my refund request is accepted and they have decided to put my money into their own SD Cash Account which I have to use within next 6 months!, So my money now remains with Snapdeal. I have sent a reply telling them that I want my money in my own account, with all account details, but I have no option but to wait while these people do whatever they want to do! Snapdeal customer care is deceitful and insincere. I can't find any other word that fits better to describe their working. Today Dec 26, Its 7 days since i sent my last mail requesting a refund and they have yet to respond. I would rather walk into a shop close to home, pick a product, pay for it even if it is 100 rs more. Its better than endless waiting, getting a dead product and realize that you have been cheated because it is not having any warranty and then wait for return and later - much later a refund. Bottom line - It is too much of a hassle dealing with snapdeal. It was my first interaction and I am never going to even think buying from such online store. NOTE: Snapdeal.Com is doing its best to manage its online reputation, without caring a dime about customer, so if you see an apologetic reply to this post - please understand these are mere copy paste lines and no more. They had ample opportunity to help me, and they chose to cheat me and they still have my money. Want to shop with Snapdeal still? All the best!

i purchage online snapdeal ''adidas men black zeta sports shoes size 11 recieved date[protected] order no.[protected] & suborder no [protected] amount rs-2999 but recieved product is mismatched so will my shoes change or money return. thanks mahipal singh

Hi, Order no. [protected] (EI-Inflatable sofa cum bed with pump). It was returned to the company but money was not refunded. Two false transactions were made on 29 Nov14 and 22 Dec 14. I will continue to fight till I get back my money.

My order number : [protected] I placed the order on 12th Dec. The product was promised to be delivered by 19th Dec. But now its 26th Dec and its not delievered. And customer call number is not working (not connecting). No mails regarding delay. This is NOT acceptable.

I've purchase a Led Tv from Snapdeal on 31st of Oct 2014 and as per information delivered date was 9th November-14 but product was not delivered and status was again updated to 15th November. As usually again product not delivered. Now they asked me to cancel this order and i was OK with it, But when i asked abt my amount when could be transfer to my account, they said within 7 days amount will be credited to my account. But after lot follow up with (paid Phone calls) this process again so late and the amount credited in December month and bank imposed me lot of fine against the amount i have paid to bank. My concern is that why should i pay for the fine imposed on me it should be bear by Snapdeal. otherwise i will file compliant in consumer form. Regards, Pradeep kumar

I booked tablet from Sanpdeal on 13th Dec 2014 Order Num [protected]. Promised Delivery Date:19th Dec 2014. I started following them from 16th Dec as I knew that they are the worst service provider and they never deliver product on time, but they said always that product will be delivered on time. Post 19th, I raised many complaint's and they always give me nonsense reasons and till 26th Dec they did not deliver . Worst Customer Care, Worst online store... Never ever buy anything from these cheaters even they say 99% discount.

Hello, I have ordered online “Columbus Junior Boys' White and Blue Sports Shoes” from Snap deal on 13th-Dec-14, After that 3-Times follow my order then they deliver it on 17-Dec-14 but size of that shoes was short so, I put request for return, then a person come from snap deal on 18-Dec-14 and take back the product, after that I called to customer care several time but now they cheating and not returning the product back to me, need your help. Regards Harish Mo.[protected]

I brought envy double s view cover for samsung of snapdeal order no. - [protected], and i checked it it was not my ordered cover so told and send the cover by bluedart courier services. And snapdeal dealer received the return order at 19 / 12 / 2014. My request no.[protected] and refund received by approval msg by snapdeal team 20 / 12 / 2014. After 23 / 12 / 2014 my refund against your request no[protected]. I have to send all details related to my order but till that i called this company his employee told your complaint no.[protected] closed. Money send account no. - 5 to 7 days but today 10 days but no money return so please sir help us related to this problem.

Hi there My complaint number is 12966976 and this is 25 days old compalint about the reverse pick up of my shoes, and after hundreds of calls and many many emails with everytime new refernce numbers, no one is responding to my requests, worst customer care i have ever seen in my life, or follow up is not strong enough for positive results, infact i am asking for postal address so that i could courier the product and get my refund of new product but they have no time to give me their address and also they dont want me to send on postal address give on websites as they threat me that i may lost my prodcut in warehouse and will never get the product or refund, what a crap please help me in this Many Thanks Jass

I ordered two products of which one is Prafful Blue Embroidered Cotton Semi Stitched Straight Fit Salwar Suit on Dec 9th on Credit card but one has delivered on 15th Dec but the other has not been delivered till now. Initially they said it will be delivered by 17th and then again postponed to 23rd but it hasn't. I have given complaint so many times to snapdeal but no response from them, only thing is I am wasting money in calling snapdeal. Dont know why the hell this type of service is allowed by higher authority for online marketing sites like snapdeal. I even have proof of everything of date when I ordered, when they said that it will be delivered.

Hi... I purchased one micromax mmx 219w data carcard. But nearly after 1 month its not working. Device is power on. But on green light is blinking aand also its not showing any wifi visibility in my phone, tab and laptop. So I was not able to understand what the problem is. Please tel me what to do... Thank U Jagpreet Singh

I am NEHA GOSAIN. I am living in rohini sector- 3 House no.G-30/ 334-335 2nd flr. I have order a product Zain pcs kitchen tool set is defected. please change this product imidiately. Tool set of Snap deal no. [protected]. my phn no. is [protected]

I had placed an order regarding titan women watch.Immediately after opening the pack i found that watch was not working at all. Immediately i made the product return and snapdeal made a pickup . an sms also was initiated by snapdeal that their will be a refund in 4-6 days.It is all over seven days but there was no refund and not even an intimation from snapdeal also.

i have mistakenly placed order for different laptop model; other then actually i wanted to order a product. so i tried to cancel order.. but it could not be procced..so now i want to cancel my order & want full refund of amount which i paid through credit card

I got Ski Homeware Virgin Plastic Store & Click Jumbo Containers 15000 Ml (buy One & Get One). From snapdeal, instead of 2 I got only one container, I noticed a crack below the handle, so I made a complaint for replacement, on next day I received a return form, in that they send a wrong customer info ( they changed name and mobile number), I complained this to customer care about 5 to 6 times, still not resoled, my complaint no :12884693 already 17 days passed, two days once I am calling them and waiting... for response from snapdeal, my mobile no : [protected]

I HAVE PURCHASED Surya Queen 3 Burner Gas Stove Automatic(ORDER ID [protected]) IN NOVEMBER.THEY HAVE TOLD IT IS UNDER WARRANTY OF ONE YEAR.AFTER A MONTH I HAVE LEAKAGE PROBLEM WITH GAS STOVE.SO I CALLED SNAPDEAL FOR SERVICE STATION PHONE NUMBER OR ADDRESS.THEY PROVIDED ME THREE TIME WRONG PHONE NUMBERS AND ADDRESSES NOW THEY DON'T HAVE ANY INFORMATION ABOUT SERVICE CENTRE.WHEN I EMAIL THEM FOR NUMBER THEY REPLY YOU CANNOT RETURN THE PRODUCT AFTER SEVEN DAYS.I DON'T WANT TO RETURN THE PRODUCT I WANT SERVICE REPAIR.I HAVE CALLED THEIR CALL CENTRE SO MANY TIMES BUT NOT RESOLUTION PROVIDED.AS THE PRODUCT IS FAKE AND OF LOWER QUALITY A AND THERE MAY BE NO SUCH WARRANTY OF THE SAME

I Would like to make a complaint as why you all do not send the products to small cities of bihar. You are well known e commerce website which have their advertisment going all over the television set but you still prefer not to mention small cities of bihar in your delivery location areas. Why is so. Being such a big company you all should consider the pincode of small cities of not only bihar but of every cities. If you can not send this to small cities than stop giving advertisement. There are people from small cities whi are eductaed who know how to surf online and place an oder for the product. I am going to raise this complaint forward not only against you but against all the e commerce website who tends to only operate in main cities. Thanks Anand Thakur

ordered a borosil diya lights lantern on snapdealfor rs 518 after 20%discount before which was rs 575, after getting the product i was shocked to see them which were like used ones. then i was interested to know the mrp which will be on the box and when i turned to the mrp side of the box i was again shocked seeing the label showing rs 575 and mfg date as nov 2014. so i decided to carefully remove the label which had the mrp itself as rs 385 and mfg date as 06/2013..this is how they cheat people in the name of discounts by increasing the price nearly double and still after discount giving for more than mrp...why do you cheat people it would have been better if you could display the mrp and ask for a delivery charge which is better than cheating like this...

PURCHEASED ZTE GRAND X QUADLITE V 967S NOT WORKDING DISPLY NOT WORKING' GIVEN TO YOUR SERVICE STATION AT COIMBATORE' THE SERVICE STATION RETUN AFTER ONE MONTH THE SPARE NOT AVAILABLE SERVICE VINAYAGA COMMUNICATION JOB SHEET NO 12752/07.11.14

Its not working, total waste my money, headset was damage in box can u pls repay the amount as well as soon, I purchase lot of things in snapdeal.com this is the first time am unhappy of snapdeal.com I request u that pls take Immediate action. thanking you, pls reply this regard.