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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14450

Resolved

9451

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4999

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Snapdeal.com reviews & complaints page 642

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Address: Gautam Buddh Nagar, Uttar Pradesh

I've purchase a Led Tv from Snapdeal on 31st of Oct 2014 and as per information delivered date was 9th November-14 but product was not delivered and status was again updated to 15th November. As usually again product not delivered. Now they asked me to cancel this order and i was OK with it, But when i asked abt my amount when could be transfer to my account, they said within 7 days amount will be credited to my account. But after lot follow up with (paid Phone calls) this process again so late and the amount credited in December month and bank imposed me lot of fine against the amount i have paid to bank. My concern is that why should i pay for the fine imposed on me it should be bear by Snapdeal. otherwise i will file compliant in consumer form. Regards, Pradeep kumar

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Pradeepk yadav,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Surguja, Chhattisgarh

I booked tablet from Sanpdeal on 13th Dec 2014 Order Num [protected]. Promised Delivery Date:19th Dec 2014. I started following them from 16th Dec as I knew that they are the worst service provider and they never deliver product on time, but they said always that product will be delivered on time. Post 19th, I raised many complaint's and they always give me nonsense reasons and till 26th Dec they did not deliver . Worst Customer Care, Worst online store... Never ever buy anything from these cheaters even they say 99% discount.

Aug 13, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Saurabh Tiwari,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Faridabad, Haryana

Hello, I have ordered online “Columbus Junior Boys' White and Blue Sports Shoes” from Snap deal on 13th-Dec-14, After that 3-Times follow my order then they deliver it on 17-Dec-14 but size of that shoes was short so, I put request for return, then a person come from snap deal on 18-Dec-14 and take back the product, after that I called to customer care several time but now they cheating and not returning the product back to me, need your help. Regards Harish Mo.[protected]

Aug 13, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Harish,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Raigad, Maharashtra

I brought envy double s view cover for samsung of snapdeal order no. - [protected], and i checked it it was not my ordered cover so told and send the cover by bluedart courier services. And snapdeal dealer received the return order at 19 / 12 / 2014. My request no.[protected] and refund received by approval msg by snapdeal team 20 / 12 / 2014. After 23 / 12 / 2014 my refund against your request no[protected]. I have to send all details related to my order but till that i called this company his employee told your complaint no.[protected] closed. Money send account no. - 5 to 7 days but today 10 days but no money return so please sir help us related to this problem.

Aug 14, 2020

Complaint marked as Resolved

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Address: Amritsar, Punjab

Hi there My complaint number is 12966976 and this is 25 days old compalint about the reverse pick up of my shoes, and after hundreds of calls and many many emails with everytime new refernce numbers, no one is responding to my requests, worst customer care i have ever seen in my life, or follow up is not strong enough for positive results, infact i am asking for postal address so that i could courier the product and get my refund of new product but they have no time to give me their address and also they dont want me to send on postal address give on websites as they threat me that i may lost my prodcut in warehouse and will never get the product or refund, what a crap please help me in this Many Thanks Jass

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Jass Chawla,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Hyderabad, Andhra Pradesh

I ordered two products of which one is Prafful Blue Embroidered Cotton Semi Stitched Straight Fit Salwar Suit on Dec 9th on Credit card but one has delivered on 15th Dec but the other has not been delivered till now. Initially they said it will be delivered by 17th and then again postponed to 23rd but it hasn't. I have given complaint so many times to snapdeal but no response from them, only thing is I am wasting money in calling snapdeal. Dont know why the hell this type of service is allowed by higher authority for online marketing sites like snapdeal. I even have proof of everything of date when I ordered, when they said that it will be delivered.

+1 photos

Jan 26, 2016

Complaint marked as Resolved

Snapdeal responded and Product delivered after raising complaint in consumercomplaints.in Thank you consumercomplaints.in

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Parame Shulthi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Kanpur, Uttar Pradesh

Hi... I purchased one micromax mmx 219w data carcard. But nearly after 1 month its not working. Device is power on. But on green light is blinking aand also its not showing any wifi visibility in my phone, tab and laptop. So I was not able to understand what the problem is. Please tel me what to do... Thank U Jagpreet Singh

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear U Jagpreet Singh,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

R

Rohith manokaran

May 4, 2015

Hi..., I'm also having the same problem that you have written. Exactly after one month

R

Ria42014

from Mumbai, Maharashtra

May 16, 2015

Hi,

I am also facing the same problem. The device Micromax MMX 219W shows green light for wifi, but it is not detectable from any wifi enabled device. It stopped working all of a sudden. The device is not detectable even from USB port. I bought the device from Snapdeal.

Did you get any assistance from Snapdeal?

Regards,
Ria

S

Shivani Aggarwal

from Mumbai, Maharashtra

Jun 20, 2015

Hi I am also getting the same problem.This is not good device. Initially it worked very well but after 10 days it stopped working all of a sudden.My laptop is not even able to access memory card through it. It is not detectable through USB port and wifi,

K

koolsomu05

from Kolkata, West Bengal

Aug 24, 2015

I am facing the same problem .
the green light is on but the modem is not detecting on my laptop as well as on pc .
the green light glows as soon as i plug in without power on .
Only the green light is glowing
not working .

please suggest me how can i fix it ...
thanks

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Address: New Delhi, Delhi

I am NEHA GOSAIN. I am living in rohini sector- 3 House no.G-30/ 334-335 2nd flr. I have order a product Zain pcs kitchen tool set is defected. please change this product imidiately. Tool set of Snap deal no. [protected]. my phn no. is [protected]

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Neha Gosain,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: East Godavari, Andhra Pradesh

I had placed an order regarding titan women watch.Immediately after opening the pack i found that watch was not working at all. Immediately i made the product return and snapdeal made a pickup . an sms also was initiated by snapdeal that their will be a refund in 4-6 days.It is all over seven days but there was no refund and not even an intimation from snapdeal also.

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Kishan,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Mumbai City, Maharashtra

i have mistakenly placed order for different laptop model; other then actually i wanted to order a product. so i tried to cancel order.. but it could not be procced..so now i want to cancel my order & want full refund of amount which i paid through credit card

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Ankit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Erode, Tamil Nadu

I got Ski Homeware Virgin Plastic Store &amp; Click Jumbo Containers 15000 Ml (buy One &amp; Get One). From snapdeal, instead of 2 I got only one container, I noticed a crack below the handle, so I made a complaint for replacement, on next day I received a return form, in that they send a wrong customer info ( they changed name and mobile number), I complained this to customer care about 5 to 6 times, still not resoled, my complaint no :12884693 already 17 days passed, two days once I am calling them and waiting... for response from snapdeal, my mobile no : [protected]

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Dhanabal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Ahmedabad, Gujarat

I HAVE PURCHASED Surya Queen 3 Burner Gas Stove Automatic(ORDER ID [protected]) IN NOVEMBER.THEY HAVE TOLD IT IS UNDER WARRANTY OF ONE YEAR.AFTER A MONTH I HAVE LEAKAGE PROBLEM WITH GAS STOVE.SO I CALLED SNAPDEAL FOR SERVICE STATION PHONE NUMBER OR ADDRESS.THEY PROVIDED ME THREE TIME WRONG PHONE NUMBERS AND ADDRESSES NOW THEY DON'T HAVE ANY INFORMATION ABOUT SERVICE CENTRE.WHEN I EMAIL THEM FOR NUMBER THEY REPLY YOU CANNOT RETURN THE PRODUCT AFTER SEVEN DAYS.I DON'T WANT TO RETURN THE PRODUCT I WANT SERVICE REPAIR.I HAVE CALLED THEIR CALL CENTRE SO MANY TIMES BUT NOT RESOLUTION PROVIDED.AS THE PRODUCT IS FAKE AND OF LOWER QUALITY A AND THERE MAY BE NO SUCH WARRANTY OF THE SAME

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Mazahir Chahwala,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Madhubani, Bihar

I Would like to make a complaint as why you all do not send the products to small cities of bihar. You are well known e commerce website which have their advertisment going all over the television set but you still prefer not to mention small cities of bihar in your delivery location areas. Why is so. Being such a big company you all should consider the pincode of small cities of not only bihar but of every cities. If you can not send this to small cities than stop giving advertisement. There are people from small cities whi are eductaed who know how to surf online and place an oder for the product. I am going to raise this complaint forward not only against you but against all the e commerce website who tends to only operate in main cities. Thanks Anand Thakur

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Anand Thakur,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

S

Shyamanand Tiwari

from Delhi, Delhi

Apr 24, 2015

You all are giving the reason(regarding delivery in bihar(madhubani).if you don't do that please don't give the advertisement i want to complaint this thing into consumer court for that.you know that we are not fool yar.so please it's my humble request to you please don't give the advertisement in small cities.
if you want to advertise everywhere please provide the delivery in every small cities.

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ordered a borosil diya lights lantern on snapdealfor rs 518 after 20%discount before which was rs 575, after getting the product i was shocked to see them which were like used ones. then i was interested to know the mrp which will be on the box and when i turned to the mrp side of the box i was again shocked seeing the label showing rs 575 and mfg date as nov 2014. so i decided to carefully remove the label which had the mrp itself as rs 385 and mfg date as 06/2013..this is how they cheat people in the name of discounts by increasing the price nearly double and still after discount giving for more than mrp...why do you cheat people it would have been better if you could display the mrp and ask for a delivery charge which is better than cheating like this...

+2 photos

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Shiva Kumar,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Coimbatore, Tamil Nadu

PURCHEASED ZTE GRAND X QUADLITE V 967S NOT WORKDING DISPLY NOT WORKING' GIVEN TO YOUR SERVICE STATION AT COIMBATORE' THE SERVICE STATION RETUN AFTER ONE MONTH THE SPARE NOT AVAILABLE SERVICE VINAYAGA COMMUNICATION JOB SHEET NO 12752/07.11.14

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Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear J Ganesh,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Hyderabad, Andhra Pradesh

Its not working, total waste my money, headset was damage in box can u pls repay the amount as well as soon, I purchase lot of things in snapdeal.com this is the first time am unhappy of snapdeal.com I request u that pls take Immediate action. thanking you, pls reply this regard.

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Sai Kumar Kurapati,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Pune, Maharashtra

|Snap deal is having very poor staff and service too. Very annoying. Around 4 months I am still waiting to get my amount reimburse. Still no luck. I had purchased Vishal Blue saree. If you guys had problem in tracking there was not my fault As I am hoping you people are not gona give me my cash back. I already have provided my account details.

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Sailyj,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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I have ordered two product with id [protected] and [protected] on 11th dec., which was supposed to delivered on 20 and 19 december respectively but today is 25 dec and i have not received any order yet. I have spent atleast rs. 40 for calling snapdeal to hear their stupid excuse. Today i checked on internet that my order with id [protected] has been returned by the buledart deo courier to snapdeal. I have not gone to my home from my working place because i have given my official address and couldn't went to my village on Christmas 😌. Iam really sooo upset !

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Sayan Hazra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Vadodara, Gujarat

my order no. [protected] cheers smart 35 3G and company delivered mobile of only 216mb ram and in specification it is512mb and charger cable is also broken, , so. i complain for replacement but after 12 days i don't get any responce from snapdal...dont buy anything from snapdeal ...it's service is very bad...

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harshil9794

from Ahmedabad, Gujarat

Dec 25, 2014

dont buy any thing from snapdeal it's service is very bad...

replacement - Comment #2096131 - Image #0

A

avinashrai

from Delhi, Delhi

Dec 26, 2014

I have bought a kids wear from snapdeal, it dosenot fit to my son, the size is very small then I returned the product on 17/12/2014 it reached to u on 21/12/2014.but I didnot get back my product till this date, what should I do ?

O

Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Harish,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Pathanamthitta, Kerala

I have booked DSLR camera Nikon D5200 (ORDER ID [protected]) payment made on 11/12/14 and snapdeal assured that shipment will be made on 17/12/14. Till this date we have not received the product. On contacting their customer care the only reply we received was "Give us more time". So, please do the needful as soon as possible.

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Snapdeal.com Customer Care

from Delhi, Delhi

Dec 26, 2014

Verified Support

Dear Bhasy,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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