Snapdeal.com Complaints & Reviews

Hi, I have ordered "Electrolux 23 litre 23J101 Microwave Oven Convection Microwave". Along with the product "Starter kit" was the freebie which is also offered by Electrolux company (Checked in Local market). When product got delieverd, Freebie was missing. I registered a complain for the same at customer care and they agreed to pay Rs 1000 as compensation instead of freebie. I agreed to have the same in my bank account. I provided my banking details to Snapdeal on 9th Dec 2014. Today is 2nd Jan 2015 and no-body in snapdeal is ready to answer when I will be getting Rs 1000 in bank account neither they are able to provide me the freebie. So Snapdeal is a cheat website. Do not buy from Snapdeal. In this case they are not fulfilling their commitment. Very poor customer service. I have written so many email to Snapdeal, now they do not bother to even reply. Regards Amit Goyal [protected]

Dear Sir, Myself Rana Chakraborty I was booked a mobile on 26.12.14 order no is[protected], the material was sent by Velex Logistics courier they are harsh me getting wrong information for delivery and showing their website that I was told him late delivery, it was a layer company and please do not send thorough him next time and please take action on them.

I had bought Philips HD4938 with Non Stick Cookware Set Induction Cooktop in snapdeal on 28-Dec-2014. The order number is [protected]. I shocked when I opened the package as it worst ever packaging. The induction glass top has a long deep scratch. Faulty cookware has been delivered lid doesn't fit to vessel. I had requested for return, attached the pictures of product. But they keep sending me emails 4-5 times with same content as below. I have replied many times still they sending same emails as below. "Dear Kiran, This email is regarding your Order no [protected] We request you to kindly send the pictures of the damaged product, outer Snapdeal and brand packaging of the Damage Parcel within 24 hours for us to be able to follow up with the courier partner. Post validating the images, we will be sending a replacement/refund as soon as the reverse pickup is done. We at our end are trying to resolve your issue at the earliest."

i mosqutio killer item had delivery on 31/12/2014 order no.[protected] hongjian 1w 220v mosquitio killer and night lamp on delvivery cash Rs.319 this iteam are not working one time plug in full short circuite and not working. please replace this item

Regarding Order no [protected] and complaint number 13687239. After my complaint to snapdeal, they agreed to send the 2nd item.But, now they are again saying that item out stock event though i can see item available in snapdeal.com. It is already 22 days and i wasted lot of time in interacting with them. Please guide me to proceed to legal actions Regards, Siva Kumar

Order x box 360 cd for Fifa 15 gave a complaint as we received it that the cd is not working as not valid for Indian region Filled a complaint on mail and phone also they asked for picture but no response from them till now we keep calling them every day and they just say need 24-48 hours to resolve it . Seems cheated they claim easy to return and refund but very bad service as compared to other web sites Have been asking for a rerun and refund but no positive response from them one should ban web sites like this

Sir, I have purchased Memory card & PD against order No. [protected] on combo offer. It is found that Memory card is not working. Please make necessary arrangement for replacement/change of Memory card immediately. Sushil Chandra A-148, HAL Township, Tehsil-Amethi Distt. Amethi-227412 Mob. [protected]

Snapdeal.com send me wrong product, when asked for exchange they said place fresh order (by paying extra amount for same product) Why should I pay more when they agree while accepting money to send product at price they published at Snapdeal.com (Seller Name is - Electrons) ORDER NO. : [protected] Dt.[protected], either refund in Bank or exchange. Seller still have product but you refund why? Is this customer care, Ratan Tata invest in Snapdeal & service going to WORST Refund amount through WALLET and want me to buy anything from the amount, I don't wish to by anything but same product I place order for but now they INCREASED the Price :(

I booked a product as a Diwali gift to my senior colleague "Usha 3209 Ofr Oil Radiator Room Heater" worth Rs 5990 on 16th Oct 2014. As per the expected date, the product was delivered on time on 21st Oct 2014. The product was broken as it is opened on 22nd Oct 2014. I registered a complaint on 22nd Oct 2014 with the option from your website (Return Option) also i mailed with attachment of broken product. On the same day i talked one of your Representative and got a commitment to return the product within 48 Hrs. But i didn't get any response. I got a false mail that, customer wants to retain the product. Immediately i replied on the same mail and again talked to you representative and Senior Supervisor, the said this is the mistake of our courier partner and as the Diwali season is going on so that it happened. Again i got a commitment to return the product next 48 Hrs. Again fail. Dear I can't Explain the whole process (For More Info please goto request number i.e. 10786614 for the complete communications Every time i called on customer support the made a hold for more than one hour every time.. I received always apologies and a commitment for next 48 hrs to return the product. Please return my product as soon as possible as i want buy a new one. But this time i will not buy from your website. I purchased more than Rs 3, 50, 000 from your website within last 4 months. I sent so many mails to [protected]@snapdeal.com but i didn't a single reply. Please do something with your customer service as i saw so many complaints regarding the same. I hope you will solve my problem as soon as possible. It was very much frustrating to being on call so long and getting no reply. I hope to get a reply soon from your side. Complete Details Product Name : "Usha 3209 Ofr Oil Radiator Room Heater" Booking Date : 16th Oct 2014 Delivery Date : 21st Oct 2014 Return Request : 22nd Oct 2014 Request ID: 10786614

With reference to Ticket no. 12471716, Order ID [protected], My refund process is being unnecessarily delayed by snapdeal and still you are asking for bank NEFT details which I've sent u four times.!! Poor Service!! Worst Customer Handling.

Hello ma'am/sir Most humbly i purva verma would like to state that your customer care helpline are very bad . I've been trying to call you from 22nd dec 2014 and finally got tired. Actually i wanted to exchange one of the item which i bought from snapdealand the order number was [protected] due to size problem and the response I got from you was really frustrating and annoying . I don't understand if you don't want to pick up the phone then why the hell you have displayed the number on the website-[protected].This service is not at all customer friendly.Its not like you are the only online shop I thought you were good but this act was not at all tolerable. PURVA VERMA no- [protected] [protected]@gmail.com

I ordered mobile on 10-Oct-2014 with ORDER NO: [protected] and I did cancellation on the same day but it was cancelled on same day however there has been no REFUND even after 2 months. The compliant nos: 11990246 and 14013083. When I called today as on 31-Dec-2014 they said it is under cancellation-What kind of rubbish thing is this? Further I have paid the 2 EMI's with interest and tax, So who will bear these charges.. I called about 50 times and emailed 100 times..But I will spread this in all social sites and even file a case in court in few days

Sirs / Madam, Why the order no. [protected], details stated in the attachment is sent to me. I am not at all connected with this order. Don't you people have no work, except sending false information to my email id. If you don't have any work, try to go and play in the play ground. THIS details given in the attachment is the second time you are sending to me. I feel this is a stupid job. If another mail or sms coming to me stating unwanted/unordered items, I have no other go except legal action. Why? WHy? WHY? LAKSHMI NARAYANAN. A [protected]@yahoo.com (91) [protected]

Dear sir, I had placed an order with snapdeal and my order no.is[protected].I had chosen grey with gold lining micromax canvas fire A093, but upon delivery on 30.12.2014 i found that the colour of the phone is white, which is not the colour i had chosen.This is complete betrayal and i feel cheated. Hoping for a response and solution from your end.

Snapdeal Cheating This is regarding the compliant[protected]product return) request, the sent product is not same as described in the page. I returned the product and got a confirmation that the refund has been initiated but still now the refund of amount and the courier reimbursement doesn't happened, i called customer care several times but i get the same answer every time that we have forwarded the request to the concerned team and wait. Now I need a simple written answer, whether you are able to refund to or not?, based on that i will proceed for further actions. Regards, Ragav

i haver ordered samsung galaxy core 2 for Rs.7474, I wanted the delivery of the phone in 2-3 days and your service centre gave me a txt msg on my phone no.[protected] that the delivery would be given in 7-8 days . so i tried to cancel the order on your snapdeal website, but there was no clear response from your side for the cancellation of the product, I have also tried to call on your snapdeal's costumer care no . from which i have dind't got any response. So i have to cancel my order of samsung galaxy core of 7474 rs . the order no is [protected]. Give me a confirmation msg on my phone no. [protected] that the order is cancelled

Hey, guyz my name is pavan khatekar and i bought a jaipan jumbo roti maker two month ago its working propery but suddenly this roti maker's down surface is not hotting but upper surface is hotting and i very desopoint because i call snapdeal custmor care they said call the number we give but i call this number and they said this is wrong number and i call the jaipan service center they said please call the sellar but snapdeal custmor care said 24 hours we are solve this problem the order id [protected] and invoice date 5 oct 2014 please solve this problem...

sir i have purchese 1 tb segat hardisk thoough snapdeal i have receive but hardisk not working i have send to service center but their was no claim my product . eagate 1TB Desktop Internal Sata Drive (ST1000DM003) [protected] Shipped Ernakulam, Kerala On or Before 24/Dec/2014

I have Purchased Micromax 32B200 32 Inches HD Ready DLED LED Television, Order ID: [protected], Order Placed on :[protected]:49:02., with SBI Credit card. On that day there was 10% cash back offer on SBI Credit card. But Still i did not got any 10% cash back for this Product purchase. And Also i have Complained by phone call but Still they not return the cash back. Customer Support Request #8826088 Compalint Number:11021181

I bought canon 55-250mm IS STM, so i paid 22, 000 rupees, but the snapdeal have sent the wrong product "canon 55-250mm IS ii" model its worth just 8, 000 rupees, i have contacted snapdeal over 100 times, no one is response properly and no one came to take the return pickup. Please do not buy anything crom snapdeal you will loose your money.