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Snapdeal.com Complaints & Reviews

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Updated: Nov 24, 2025
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G
gksmca24
from Gurgaon, Haryana
Dec 17, 2014
Resolved
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Address: New Delhi, Delhi

Order Id: [protected] Product: Lotus Herbal Neemactiv Anti-Dandruff Shampoo 150Ml (Pack of 2) Order Date: 09th, December 2014 आप कंपनी चला रहे हो या बनिए की दुकान । मेरा ८ तारीख का आर्डर अभी तक डिस्पैच तक नहीं हो पाया है कस्टमर केयर पर पिछले नौ दिन से जब भी फ़ोन करता हु एक ही घिसा पीटा जबाब नेक्स्ट २४ ऑवर में डिलीवर हो जाएगा. किस ब्लैक होल में इस प्रोडक्ट को डाल दिए हो जो अभी तक जस का तस पड़ा है. और हाँ फ्लिपकार्ट और अमेज़न से टक्कर थोरे दिन फंडिंग से कर लोगे लेकिन आगे तक कंपनी का यही हाल रहा तो भगवान ही मालिक है । आपके इस घटिआ प्रोडक्ट डिलीवरी से भगवान बचाये लोगो को । आगे से ध्यान रखूँगा की कभी भूल से भी इस साइट की तरफ न देखू । Govind [protected]
Aug 14, 2020
Complaint marked as Resolved 
Order Id: [protected]

Product: Lotus Herbal Neemactiv Anti-Dandruff Shampoo 150Ml (Pack of 2)

Order Date: 09th, December 2014

आप कंपनी चला रहे हो या बनिए की दुकान । मेरा ८ तारीख का आर्डर अभी तक डिस्पैच तक नहीं हो पाया है कस्टमर केयर पर पिछले नौ दिन से जब भी फ़ोन करता हु एक ही घिसा पीटा जबाब नेक्स्ट २४ ऑवर में डिलीवर हो जाएगा. किस ब्लैक होल में इस प्रोडक्ट को डाल दिए हो जो अभी तक जस का तस पड़ा है. और हाँ फ्लिपकार्ट और अमेज़न से टक्कर थोरे दिन फंडिंग से कर लोगे लेकिन आगे तक कंपनी का यही हाल रहा तो भगवान ही मालिक है । आपके इस घटिआ प्रोडक्ट डिलीवरी से भगवान बचाये लोगो को । आगे से ध्यान रखूँगा की कभी भूल से भी इस साइट की तरफ न देखू ।

Govind
[protected]
Dear Govind,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
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    D
    dikole
    from Pune, Maharashtra
    Dec 17, 2014
    Resolved
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    Address: Pune, Maharashtra

    Order No. : [protected] I ordered a Vega full face helmet on 8 Dec 2014.The deadline was of 11Dec 2014.I didn't receive my shipment on that day, but after that day they promised that They will solve it within 2 days but still i didn't happen.After that i called them on their customer care they promised me again.Finnaly when I asked them on yesterday about my shipment they said it has been cancelled.I wasted my time & money & also it was really frustrating for me. they didn't even bother to ask about the cancellation & also the customer care support was slugish
    Aug 14, 2020
    Complaint marked as Resolved 
    Dear Dikole,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team
    Dear Dikole

    We deeply apologize for the inconvenience caused,

    This is to inform you that this order is cancelled. As you have selected cash on delivery so there is no amount which we have to refund.

    We look forward to continue serving you in future.


    Thanks & Regards
    Snapdeal Team.
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      P
      Priyanka24m
      from Bengaluru, Karnataka
      Dec 17, 2014
      Resolved
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      Address: Hyderabad, Andhra Pradesh

      I have gifted Order ID : [protected] for Oleva Adorable Austrian Diamonds Necklace Set to my friend on her birthday.She received defective product in which three pearls were missing and product quality was very poor. She called your customer care and sent photographs of defective product and told that cover of that thrown by her but every time your customer care guy keep on asking to send images of cover.If cover is not with her how can she send. Our issue is not resolved yet and it was total money waste.Totally unhappy with your services.
      +1 photos
      Aug 14, 2020
      Complaint marked as Resolved 
      Dear Priyanka,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
      Thank You for your cooperation.

      Regards,
      Snapdeal Online Team
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        A
        Amjad Sultan
        from Hyderabad, Telangana
        Dec 17, 2014
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        Address: New Delhi, Delhi

        I have ordered one queen size metal bed worth RS. 4350 Approx. from snap deal on 10 Nov 2014. They took approx 22 days to delivered this.When i checked this it was partial order one two pieces were received one is head board and one is foot board. I have complaint for this on 3 rd Dec they called me and committed to deliver the remaining items within 72 hrs. But till nothing has been recieved everyday i am called to them but no action and nobody is following up. Kindly resolve my issue. Thanks Amjad Sultan +91 [protected]
        Dear Amjad Sultan,

        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
        Thank You for your cooperation.

        Regards,
        Snapdeal Online Team
        Same problem here..I have ordered hp printer which was 5800/-approx..the delivered a small box which was 0.001kg...I am keep on going calling snapdeal they were saying within 48hrs your problem will be solved..please wait for it
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          G
          gnair17
          from Chennai, Tamil Nadu
          Dec 17, 2014
          Resolved
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          Address: Chennai, Tamil Nadu

          I ordered for a hidesign handbag under order [protected] on 11 Dec 2014. The payment for the same was accepted on 11 Dec 2014 and I received an email confirming acceptance of the order. After 5 days ie on 16 Dec 2014 I was sent an email saying that there has been a delay in delivery of order. Subsequently on 17th Dec 2014 I am informed that the order was cancelled and that money will be refunded. Upon calling Snapdeal, I was informed that the bag was out of stock. Sadly the website realised it 5 days after accepting the order. The real time updation of inventory apparently is not important to a popular online shopping site as Snapdeal. Or was it because the prices have risen ??? Horrible experience. Shame
          Aug 14, 2020
          Complaint marked as Resolved 
          Dear Gnair,

          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
          Thank You for your cooperation.

          Regards,
          Snapdeal Online Team
          Hi Gnair,

          This is to inform you that order has been cancelled due to out of stock at vendor end.

          We have initiated the refund for this order on Wed Dec 17 2014.

          Please be informed that in case of prepaid order, money will be credited back to your respective bank account within 7-21 working days, Depending upon the bank.

          We request you to treat this incident as an exception as we constantly strive to provide the best of service for our valued customers.

          Thanks & regards
          Snapdeal Team.
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            N
            nympth00
            from Delhi, Delhi
            Dec 17, 2014
            Resolved
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            I have ordered Red Tape Tan Fisherman Sandals on snap deal in GOSF 3 days sales festival & my order is been confirmed by Snap deal and i can seen Shipment track information about my order conformation & it supposed get delivered on 17th Dec 2014. But today morning i have checked my mail & my snap deal account. Surprised, i have got message that my order has been cancelled by SD and when i contacted customer care SD team says your product is out of stock and it has been cancelled. because of the thanks giving offer by snap deal i have ordered this product and lost opportunity to avail offers from its competitors. These people are just cheating customers i request some one take action against these people . I strongly advice customers don't get attracted to cheaters like snap deal. Details: YOUR ORDER NO. : [protected] Order Placed On :[protected]:19:15 Track: Your order is cancelled [protected]:14:45 Your order is under process by the seller [protected]:20:14 Your order is confirmed [protected]:20:14 You order is successfully placed [protected]:20:13 Your order is being verified [protected]:19:15
            +1 photos
            Aug 14, 2020
            Complaint marked as Resolved 
            Dear Nympth,

            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
            Thank You for your cooperation.

            Regards,
            Snapdeal Online Team
            Dear Nympth

            We sincerely apologize for the inconvenience caused.

            This is to inform you that we have initiated the refund on Wed Dec 17 2014. Amount will be credited back into your account from you have transacted within 7 to 10 business days.

            Thanks & Regards
            Snapdeal Team.
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              M
              Murthy Veera
              from Bengaluru, Karnataka
              Dec 17, 2014
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              Address: Bangalore, Karnataka

              Sir, I requested an order for the following item (order number [protected]) Prestige 6 - Piece Cookware Set, when i place an order it was just 3199 including all discount. Now the price increased to 5, 500 because of this they canceled the order. What is this cheating i am not the only person every one having this issues please make sure to never repeat again as people will trust government still alive and they will do justice for every one. Please let me know if you need other details too. Thanks & Regards Murthy veera, email : murthy.[protected]@gmail.com [protected]
              +1 photos
              Dear Murthy veera,

              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
              Thank You for your cooperation.

              Regards,
              Snapdeal Online Team
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                G
                GYAN VARDHAN RAI
                from Delhi, Delhi
                Dec 17, 2014
                Resolved
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                Address: New Delhi, Delhi

                I ordered a HP pen drive of 32 GB (Product Code [protected]) but when I received the pen drive it was showing 29 GB. Resolve my issue as soon as possible or I will move towards the door of judgement. Conatct Name:- Gurpreet Contact No:- [protected] Alternate Number :- [protected] ( Please Contact me on this number first)
                Aug 14, 2020
                Complaint marked as Resolved 
                Dear GYAN VARDHAN RAI,

                We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                Thank you for cooperating.


                Regards,
                Snapdeal Online Team
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                  S
                  shreen
                  from Ludhiana, Punjab
                  Dec 16, 2014
                  Resolved
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                  Address: Chandigarh, Chandigarh

                  I have ordered an EMPORIO ARMANI AR2448 MEN'S watch on 3rd oct which recieved to me on 12th oct was defective. I continuously called on snapdeal coustmer for the product replacement and reverse pickup but no one from snapdeal came to pick the product. I myself couriered it for two times on okhla phase 3 new delhi but it returned as they did not tell the address I sent to address which was available on internet. i called them again for the product reverse pickup but no one came. Then they told me to courier again on the address they finally gave. I have couriered on that address which total cost me Rs 1200/- but now when they recived watch they are not replacing it and are making excuses like it is now out of stock. I want the product as I have gifted to someone. This the worst online ordering experience
                  +2 photos
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear Shreen,

                  We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                  Thank you for cooperating.


                  Regards,
                  Snapdeal Online Team
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                    P
                    psiddhi
                    from Mumbai, Maharashtra
                    Dec 16, 2014
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                    I have parches ‘HCL ME TABLET’ last month from Snapdeal against order No. [protected] But that is Faulty and old so I had Return them from ‘ PROFESSIONAL COURIER’ ‘ POD No.- PRO1701212’ But They are not return my money please help me thanks Siddhi Vinayak Parab cell [protected]
                    Dear Sidhdi,

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                    Thank You for your cooperation.

                    Regards,
                    Snapdeal Online Team
                    mere complaint ka kya huwa
                    lagata hai snapdel wale aap ko bhi malai khila rahe hai !!

                    ...Mera bhrashtachari bhikhari desh is ka to kabhi kuch nahi hoga
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                      N
                      N. MUTHUKUMARAN
                      from Chennai, Tamil Nadu
                      Dec 16, 2014
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                      Address: Madurai, Tamil Nadu

                      I would like inform you that, I have received nicer dicer cutting product, item code is 110972 and order No.[protected] on 16.12.2014, through INVOICE NUMBER SCC3CC/14-15/2629 /Dated 13.12.2014.when i am opened the package and it found that the product was damaged condition, like collecting tray and attachments are breaking condition. so, kindly arrange to replace the new one instead of the above product.
                      Dear N. MUTHUKUMARAN,

                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                      Thank You for your cooperation.

                      Regards,
                      Snapdeal Online Team
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                        J
                        Jayashudha
                        Dec 16, 2014
                        Resolved
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                        Address: Chennai, Tamil Nadu

                        I Have ordered 1 product and quantity is 2 (Product Code: [protected] and [protected]). I have received only one and haven't received the another one. And paid the full amount Rs.598. Not sure where is the gap. Please help me on this. contact me for futhere quries :[protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear Jaya Shudha,

                        We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                        Thank you for cooperating.


                        Regards,
                        Snapdeal Online Team
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                          K
                          karunakaran mit
                          from Bengaluru, Karnataka
                          Dec 16, 2014
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                          Address: Chennai, Tamil Nadu

                          Refund request number is 12534692. Order no [protected]. Snapdeal sent me faulty product and they have taken it back. But I am waiting for the refund. They said it will be credited in 5 working days. But today it becomes 20 working days. I have sent many mails and I am getting only automatic reply. This is very bad service.Even if I call, each time they say the same story. It is very annoying.Please take necessary steps to refund my money.
                          Dear Karunakaranmit,

                          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                          Thank You for your cooperation.

                          Regards,
                          Snapdeal Online Team
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                            Mrinal Mahajan
                            from Pune, Maharashtra
                            Dec 16, 2014
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                            Address: Jaipur, Rajasthan

                            I had ordered a wooden laptop table from SNAPDEAL. The product was received yesterday i.e.15/12/2014. During unpacking it was discovered that the table is in broken condition. I am a regular buyer from SNAPDEAL and this time the broken table have highly dissatisfied me. Order No is [protected]. Contact Number is [protected]
                            Dear Mrinal Mahajan,

                            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                            Thank You for your cooperation.

                            Regards,
                            Snapdeal Online Team
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                              karnaaa
                              from Chennai, Tamil Nadu
                              Dec 16, 2014
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                              Address: Bangalore, Karnataka

                              i have ordered kids shoes, when i ordered the item was available, and when i received the item its color is different from the ordered color which i don't like to use for my nephew, when i want to return it or exchange it server of snapdeal is showing access denied to my account, so i request you to think something about it and let me know what to do . thank you
                              snapdeal is worst online site to buy something. go for other website like flipkart or amazon.
                              Dear Karnaaa,

                              We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                              Thank you for cooperating.


                              Regards,
                              Snapdeal Online Team
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                                Arumugam Pillai Arumugam Pillai
                                from Chittur, Kerala
                                Dec 16, 2014
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                                Address: Cuddalore, Tamil Nadu

                                Order No.[protected] tracking number[protected] NOT RECIVED WATCH.
                                Dec 16, 2014
                                Updated by Arumugam Pillai Arumugam Pillai
                                my watch where?
                                Dear Arumugam Pillai Arumugam Pillai,

                                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                                Thank You for your cooperation.

                                Regards,
                                Snapdeal Online Team
                                Hi Arumugam Pillai,

                                This is to inform you that product has already been delivered to you on Wed Dec 17 00:00:00 IST 2014


                                Thanks & Regards
                                Snapdeal Team.
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                                  nileshprjpt
                                  from Ahmedabad, Gujarat
                                  Dec 16, 2014
                                  Resolved
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                                  Resolved

                                  Address: Kutch, Gujarat

                                  Dear sir Refund abhi tak bank a/c me aaya nahi hai, aapki service 3rd class hai, mai to pareshan ho gaya hun refund lene me, aap ku6 work karte hi nahi ho... On Nov 30, 2014 5:56 PM, "Snapdeal Customer Support" <[protected]@snapdeal.com> wrote: # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. [protected][protected][protected][protected] Bhawna.choudhary, Nov 30 17:56: Dear NILESH, With reference to your complaint number 10772897, we would like to inform that we’ve received and verified your NEFT details. We’re now INITIATING the REFUND process. Please note that your amount will reflect in your bank account within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologize for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: http://www.snapdeal.com/info/TrustPay Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com Dear Sir, We have received your USB dongle against order number [protected]. Next time onwards please send the returns to Snapdeal and not to us directly for hassel free services. Regards, Wayona Corporation
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    kanta92
                                    from Delhi, Delhi
                                    Dec 16, 2014
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                                    Address: Gurgaon, Haryana

                                    sir. I was cancelled an order on snap deal last month & I was doing so many Emails regarding refund of my money.But i did not get positive response side of snapdeal.com.Please help me. Thanks KANTA DEVI Email id - kanta.[protected]@gmail.com
                                    Dear KANTA DEVI,

                                    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                                    Thank you for cooperating.

                                    Regards,
                                    Snapdeal Online Team
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                                      viswa kalluri
                                      from Mumbai, Maharashtra
                                      Dec 16, 2014
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                                      Address: YSR, Andhra Pradesh

                                      sir my name is k.viswesawraiah today16/12/14 10 morning iam purcase fasttrack 1474sm02 watch in netbanking amount was debited order is not conform bill no[protected] please clear the problem immediatly retun the amount my icici bank account my emailid [protected]@gmail.com my phone no [protected]
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Dear Viswa Kalluri,

                                      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                                      Thank you for cooperating.


                                      Regards,
                                      Snapdeal Online Team
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                                        balu0015
                                        from Mumbai, Maharashtra
                                        Dec 15, 2014
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                                        dear sir My order number is [protected]. i ordered digital camera on 20/11/14 they first promise send on before 29/11/14 then change date again 03/12/14, 05/12/14, 08/12/14 then 11/12/14.Today 16/12/14 till date i am not received the product I call your customer care and ecom express N numbers of times. Are you want to send the product ...
                                        Dear Balu0015,

                                        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
                                        Thank You for your cooperation.

                                        Regards,
                                        Snapdeal Online Team
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