Snapdeal.com Complaints & Reviews

The product is a gift item. Complained since 3 days. No response from their end. Trying to call customer care cant get through either heavy calls or system on upgradation. this has happened 4 times till now. please help. At first it was late delivery then when delivered it was damaged and now they don't respond. So unethical. Thanks Cherry

My Order Date: Your order ID: [protected] | Order Placed on :[protected]:46:29 FUNNY THING IS ITS FOLLOWING STATUS AFTER 2 WEEKS IS ITS STILL GETTING PACKED SINCE 2 WEEKS: HA HA HA HA... Your order is getting packed [protected]:24:07 Your order is under process by the seller [protected]:52:38 Your order is confirmed [protected]:52:37 You order is successfully placed [protected]:47:51 Your order is being verified [protected]:46:29

I have placed order : Your order ID: [protected] | Order Placed on :[protected]:46:29 At the time of order it was said that item will be shipped within 20 days and delivered in 7 days max from shipping date. Just after the order details changed: Estimated Dispatch Date : Nov 03, 2014 Delivery Date : Nov 10, 2014 I have dropped 5 mails and they responded to 2 mails with a copy-paste content: Thank you for placing the order with Snapdeal. We value your recent purchase. Your order has been processed and same will be dispatched in 20 business days, . Once your product is shipped you will receive an email and SMS notification with the courier tracking details and the estimated shipping date Nov 03, 2014. In case of any changes in the delivery schedule we will inform you via SMS/Email. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected] Don't use this site as of now they had stopped answering mails and phone calls and no update as of now. I asked them to refund, but no answer. Planning to file case in consumer court post diwali, already spoke to lawyer. Friends, pay some money extra, but buy a good product that you trust and don't get fooled by them. See if they keep your money for a month and refund it with apology than guess how much money they make? Ok I will tell you, this year online sell crossing 10 thousand crores, out of which if they fool us the same was snapdeal is fooling us than they make more than 100 crores as interest from bank accounts. So readers, wake up!!!

Hi; I am one of the unfortunates who booked an AC on 8th Oct and still waiting for the material today also. The material has handed over to a GREAT courier named Gati .. who beaten snail also to create a world record... The material has been shipped at Thane area at 14th Morning and I am staying at Kandivalli.. Distance is 40 KM and already 7 Days gone... no trace of the material. They are also having a GREAT Call center.. Call and wait 5 10 Min to get a kind service of an agent. and you did not get any additional information which you got from their poor tracking system. They are so busy that they are not picking up your phone nor reply back. I am suggesting please do not buy any meterial from Snapdeal if they are using Gati as courier..

I had ordered a Chimney in Snapdeal on 12th Oct 14 and while placing the order it was mentioned as "Est Shipping date - 16th Oct 14". When I checked the status on 17th Oct - there is no update in the status still it was showing "In progress". When contacted the customer care they simply mailed this issue will be resolved in 24-48 hrs. When I contacted them after 2 days - they again told the (automated copy / paste - same reply). Even when I contacted the customer care through phone every time they telling the same answer. Till date neither my product is delivered not they initiated any refund request. So - please cancel my order number : [protected] and refund the amount back to my account immediately.

Very poor and pathetic online store. They least care about the customer order. My story is similar like other. I ordered for one electric chimney on 3rd October. application was showing your delivery on 9th October. But didn't receive either a single call or update on my item. Then i tried to reach these buggers they said some issue with seller. Henceforth they have changed seller now you will get item soon on before 14th. But no delivery, then i called again they said sir issue with parcel person, you will get delivery by 19th October. But no delivery. So now once again i called up. one of executive said sir your order has been canceled. how and why can you connect me to your senior they senior said, no cancellation, it is in progress. What the hell this irresponsible contradictory response. My worst experience with this store.

I bought Skullcandy headphone through snapdeal and after some time it stopped working. I contacted Skullcandy service center and they confirmed in writing that the product is fake. I communicated the same thing to the snapdeal and followed so many times, they are not responding. They dont have SLA or turn around time. Snapdeal have allowed vendors who are selling fake products and not listening the customer problem. I had requested them to refund my money or replace my headphone with original one but I am not getting any response. Complaint no: 10573736 I want this to be resolved asap.

Claimed to be no. 1 online seller in the country are not in a position to even reverse pick up their physically damaged. I bought a dinner set from "Snapdeal.com, India's largest online shopping place", which got delivered a day late, which was still acceptable. The product was delivered to me in a broken condition to which they accepted and confirmed that they will arrange a reverse pick from their authorised courier company in Mumbai. The courier company keeps on sending the message that the concerned person is out to pick up the order but never turns up. After TRYING to contact the courier company (because they never pick up their calls), I complained this to snapdeal, to which they promised me that the pick up will be arranged in the next 24 hours; it has already been six days (which means 144 hours incase if they have some misunderstanding about how many are 24 hours). Suddenly after three days I get a message from Snapdeal stating that according the courier company I have decided to retain the product, which is utter b*****t. I call up the company and discuss the issue. Once again with their unapologetic apologies they tell me that they have escalated the issue and they will arrange a pick up. It's been 12 days and they are not in a position to pick up they delivery. The country has seen an upsurge in the online shopping model but with such experiences it only creates doubts in the people's mind. One thing is for sure, that I am never gonna transact with Snapdeal ever again and about others I have to think ten times to about dealing online again. Such experiences of the company also spoils other good players names in the industry and questions their business model, because for them its just selling the product and customer satisfaction and after sales doesn't exist at all.

I have placed an order for induction cooktop on 5th of oct2014 & toady's its 19th oct 2014 that is delivery date already overdue..Still I didn't get my product.. Is this snapdeal service line??? I already purchase lots of products from snapdeal, every time I need to wait. This is so embarrassing and I want refund for this product OR waive off on this.. Snap deal mention 7dyas money back policy, If you are not delivering product in more then 20days then what is meaning on 7days money back policy. Snapdeal have order tracking system, that showing estimate delivery date 11th of oct 2014 and posted is 17th oct 2014, is systems working fine ??? OR just kidding with customers ??? I called twice to snapdeal customer care one on 17th and another is today its 19th both time there representative registered complaint. Representative said seniors are busy and they can only registered complaint, cant do anything more then it. If they cannot work more then register complaints for customer then why they have seated there ???? Now, I want my money back or waiveoff on my product that's it. You are now kidding with me. Nilesh Kakad

Almost 30 days over and I did not get my order yet. I have made payment through online for SBI ASSOCIATE BANK PO exam study materials but from last 30 days snapdeal team only giving excuse and excuses, even I have sent the mail to the CEO but no result. Also not refunding my money. Regards, SANJU MITRA

Dear all, for your kind information that I purchased a Prestige gas stove on SNAPDEAL on[protected] vide order no. [protected]. On that time the item was available 10 pcs. for sale, so I booked one. Later on 17-10-14, I received the massage from them stating that your order has been canceled due to non availability of item. At the time of booking there were so many items those status showing as `SOLD OUT`. But I booked only that was available. What it means? It means that SNAPDEAL giving fewer rates to attract customers, because if customer will visit the site, maybe he will buy some other item and if he buys the less rate item, SNAPDEAL will cancel it. Worst part is I called 5 times to customer care for talking with senior manager but I could not talk with him, neither had he called me back. It is a clear case of making fool and cheating with customer. Neither I will not buy a single item from SNAPDEAL in future nor i will recommend SNAPDEAL to any one.

On 6th October 2014 I purchased a Micromax 32T2820HD 32 Inch HD Ready LED Television on Snapdeal Diwali Sale Order ID - [protected], after purchase received confirmation mail and message on 7th October 2014 that order is confirmed and product is ready and will be shipped within 48 hours, 3 days later on 10th October again got a message that dispatch delayed due to issues at Courier end and resolution would be done within 48 hours. On 15th Oct 2014 I sent a mail to snapdeal that “MICROMAX 32T2820HD 32 INCH TV ordered by me on 6th October has still not dispatched, confirm shipment and delivery date”. There was no response to my mail. Today on 18th October I received a mail from Snapdeal stating “This email is regarding your Order no [protected]. You are receiving this notification because one or more items in your order have been cancelled due to non-availability of stock with our seller. We, at Snapdeal, deeply regret the inconvenience caused to a valued customer like you, and extend our heartfelt apologies.”When the product was ready for dispatch on 7th how it can be cancelled for non-availability of stock.Due to order placed on them I have lost out on any chance to buy discounted product on any other sites

I brought HP pro book 4441s Laptop in Snap Deal on 23th September 2014 and I have received faulty Laptop and I have registered complaint in Snap Deal on 26th September and also I have returned Faulty laptop back to Snap Deal courier partner JV express on 11th September but still Snap Deal didn't initiated refund back my money and also they are telling we didn't received product so not able to initiate money back. From last 4 days they I am calling but they are telling same story please give us some time. Snapdeal Order Number: [protected] Snapdeal Complaint Number: 9692678 Because of faulty product from Snapdeal I lost my 21 days work in Laptop. They blocked my credit card money so I can't able to buy any new laptop and also I have lost festival session offers as well.

*****Snapdeal or Fake deal?****** My order no.[protected] and when I ordered that time I confirmed that before 17th oct If you can deliver then I place order because of diwali vacation I will be not available after that. They confirm me and I placed the order on 10th oct, they given me estimate shipping date 13th oct and delivery date 17th oct or earlier. on 18 oct it's showing ready to connect. 1) They were not able to ship the product on deadline, given resion shipping escalation because of less stock with vender. Then why are you taking order? 2) After that I called to customer care 14-15 times and mail to coo and ceo then they given some fake courier details to me "ecomexpress" on 14th oct. 3) Now this courier showing status from three days ready to ship with air. If I am calling to courier person they said to me that backlog issue is there I have contact to Snapdeal . 4) When I contact to snapdeal they suggest me they are upgrading system contact to courier people. Finally I decide In my feature I will never purses from these people and I request to you also people don’t go with them otherwise you will buy a headache with wasting your money.

Team, I have raised this request but no replies yet . Please find the feedback for the issue raised for the order id [protected] .. Support request id[protected] Refunded -- Rs 899S Support request id[protected] Not refunded -- Rs 799P Please do the needful to refund the balance 799 of the order id [protected] .Its been a long follow up for me . I have experienced the worst customer response from your end. Thanks

Ordered A Pack Of Sarees Pricing 1600 INR. On 10th Of October. After Waiting for the order to present date ie. 18th October i got a message saying "One or more item(s) for your order number [protected] has been cancelled. Please check your email for more details. Download our Smartphone App bit.ly/1qyfiJB" When i called the customer care they were rude and loud while talking. And they said the sarees cant be provided at the given price now. Are they bluffing around with customers in the name of discounts.

Order Number -[protected] Sub Order Number -[protected] Product- Molife Diary Cover For Micromax Nitro A310 (black) M-ml9518bk Sub Order Number -[protected] Product-Micromax Canvas Nitro A310 Hi, I have ordered 2 products from Snapdeal.com on 02nd October 2014 and got delivery on 06th Oct 2014 in which I received faulty handset and cover not same which I have ordered. I have raised complaint in Snapdeal they asked me to return product and told me that Nuvex courier company boy will come and pick product and for this they have arranged 2 pick up from my place, thank to Snapdeal for this. Unfortunately I have given mobile handset when I need to give mobile cover and vice versa yet both products were picked from my place from same courier company on 09th and 13th Oct. Today is 18th Oct and I did not get any resolution of this case as I have requested to replace my mobile and refund for cover. I have done innumerable calls to their customer care and talked almost all of supervisor but no resolution and one side courier company is saying that they have sent both products to Snapdeal and Snapdeal representative is saying they have not received product. Now it seems sin that I have ordered product from Snapdeal. Please help me to resolve this issue, as they have vanished my Diwali festival and I undergone with so much mental trauma. Regards, Nitesh

I had purchased a Transced 16gb memory card through Snapdeal.com on[protected] but purchase was not successful and same was confirmed by snapdeal but Rs. 509/- debited in my debit card and the amount neither refunded nor reply by snapdeal. I didn't get order id to complain against snapdeal customer forum. I request you to kindly refund the amount to my account number. Hoping the best service from snapdeal. The account number and name of the bank furnished here "[protected]" STATE BANK OF INDIA

Hi, I have ordered a refrigerator in Snapdeal and my product name is Panasonic 190 Ltr NR-A195RMP Direct Cool single door Refrigerator Grey. It took 12 days to deliver and didn't deliver the ordered product. Worst case is whenever i am trying to call customer care its busy. Customer care number is given below. [protected] Snapdeal, Customer service

i had orderd a product Cubix Back Cover Cases For Motorola Moto G - Black but when i received the wrong product immediately then they gave(This email is with regards to the request #8737677 against the order number [protected]..) reply like this(1. Please call central helpline number of Blue Dart at [protected]. 2. Please provide them the centralized account number 266884. 3. Please provide them AWB No[protected] to book the reverse pick-up. 4. Please keep your product ready after registering the pick-up with Blue Dart.) as they said i called bluedart they are lifting phone but not responding i lost almost 75rupees after i contacted snapdeal.com and said about the problem every time they register complaint about this but no one is responding the worst service ever seen in my life almost 2months completed no one is responding i called them a lot of time but no one is responding i lost half price of product money by simply making calls today 17/10/2014 they just called me and said simply there is no return for this product and we cant return your money do what ever u want to do the cost of the product is (279rupees) and by making calls i lost around 130-140 rupees and neither i have a product satisfaction