Snapdeal.com Complaints & Reviews

Address: Koraput, Odisha

One item i had booked from snapdeal through online being paid money on 7th sept 2014.Till today i have not received the item.several times i have contacted to customer care being paid through phone but no response.Recently the company directly telling item has been delivered but not to me.It is a serious matter that openly the fraud company snapdeal is same as robbery.please do such type of thing that no online fraud shops can cheat any next customer like me and i should get back my money. THANK YOU

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Ashok Satpt,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Howrah, West Bengal

Hi, My contact number is [protected].I had placed one order with #[protected].My order date was 10th Oct.Initially expected date of delivery was 13th Oct.Then it changed to 21st Oct.On 21st Oct it changed to 27th Oct.What kind of customer service you are providing? I want my product to be delivered immediately else cancel it and give me refund.

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Biswanath Chatterjee,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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biswanath.chatterjee1

from Mumbai, Maharashtra

Oct 27, 2014

WHat is the update? It's still not delivered

Shipment not delivered even after 2 weeks - Comment #2073173 - Image #0

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Address: Tirupur, Tamil Nadu

Last week i ordered Dell Inspiron 15 3542 Laptop from SNAPDEAL AS A GIFT FOR MY BROTHER. Order ID is [protected]. Due to my personal works last night only i opened the box and start using it. The sound output is very very low from the laptop. This is really frustrating with this laptop. Cheating once payment was done.THEY NOW SAYING TEY CANT REPLACE ELECTRONICS.Kindly take necessary action to change my laptop. CONTCT NUMBER - [protected](SARAVANA KUMAR R D)

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear SARAVANA,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Tirunelveli, Tamil Nadu

my order id is [protected] Order Placed On :[protected]:36:39 i placed an order in snapdeal.com (64gp sandisk pen drive) as COD i received the defected product then return the product for replacement of new one. but the didn't sent me the product instead of they cancelled the product without any prior communication. still now they not responding about my paid amount. i contacted several time to snapdeal.com representaive they didn't providing any detail about refund or replace about the product or the rupees. they simply tell" the product will deliver soon i can't tell the exact time" but you can see their website 7-10 days easy return policy i here attached the the invoice copy and the return courier address

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Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear N Saranraj,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Khordha, Odisha

Dear Sir / Madam I had purchased 2 nos of (Graffiti Eco Health Faucets with Wall Hook and 1 meter ss pipe) through Snapdeal.com but due to dissatisfaction of its quality, I returned it. For 2 nos of (Graffiti Eco Health Faucets with Wall Hook and 1 meter ss pipe) I had paid Rs.932/- but Snapdeal.com only returns Rs.466/- on SD Cash. I have mail to Snapdeal.com about this matter but no respond have come till today. For my rest Rs.466/- I have complained to consumer forum for your kind information my Order No. [protected] dated on 30-Aug-2014.

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Aug 13, 2020

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Address: Mumbai City, Maharashtra

Hi, I regret to inform you that Ecom express gives pathetic service as i am new ccustomer on Snapdeal i ordered on 15th august and delevery time was 21st oct but they not deliver my product when i call to snapdeal they gives me Ecom express customer care no when i want to talk on payable no they hold on 15 minutes but cant pick my call, i expendable Rs 15 for this worst courier service without any benefit. I am not new on online shopping portal i have purchased many products from flipkart, Amazon even new shopping portal Paytm i am satisfied to their service but when My friends recommend electronic products for snapdeal but i got only pathetic service and worst customer service. even i write on consumer forum but still not got replay. So i request to Snapdeal take action and order regarding this issue and stay away from that courier company because trust earn over year. Regards Irshad Siddiqui Item-[protected] Awb no[protected]

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Aug 13, 2020

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Address: Vellore, Tamil Nadu

As we got this product from 17th October I.e is on Friday, this product is physically damaged &motor is not working, we giving complaint from that day till now no response, , please take this product and give money, custom ore service is poor and worst too, if you not response I will make big issue in social web sites, our request number is 10729990, , if you dint return I will make an action from your bill which you delivered, you gave warranty & all those things

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Uma Umagovindarajan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Khordha, Odisha

Dear Sir/Madam, I have purchased two nos. of Graffiti Eco Health Faucets With Wall Hook And 1 Meter Ss Pipe through Snapdeal.com but I am not satisfied with its quality, So I had Returned it . But Snapdeal.com returned only price of one graffiti eco faucet ie Rs.466.00 as SD Cash, where as I had Paid Rs.932.00 for two nos. of Graffiti Eco Health Faucets With Wall Hook And 1 Meter Ss Pipe. I have already mail to snapdeal help but no clarify given by snapdeal till today. So I am bound to complain on Indian Consumer Complaints Forum against Snapdeal.com.

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Aug 13, 2020

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Address: Rewa, Madhya Pradesh

Dear Sir/Madam Snapdeal Customer Support With deep regret I write to inform you during last 15 days I have been treated ignoringly/badly(blank)telecom calls for reasons known to you... Now I really wish to disassociate/unsubscribe from snapdeal... anil kumar nautiyal

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

I ordered Ray Ban glasses on 30th sept, Which was delivered after a week, with in 30mins of product inspection i gotto know it's used and visible wear and tears, after sending snaps of received product i returned it and exchange has been approved, the product is not delivered even after 15days, in track shipment in can see no updates from 14th oct to till date, called customer service 8 times, they the worst people with no idea of anything, don't even know how to resolve issue. Bugged calling and waiting 20-25mins to get in-line, even delivery promised date to crossed. I just want order to be cancelled an d initial refund in a week. I suggest everyone, snapdeal is bogus and worst site to shop, they deliver used and rejected products. Be Aware!! Providing my Order ID : [protected], sure i will go to consumer court if not resolved by 27th oct.

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Aug 14, 2020

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Oct 22, 2014

Updated by Praveenmb If not responded in 24hours sure i will go to social site and consumer court.

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Praveen,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

The worst customer service experience I ever had was when I bought this product and the bundled freebie i.e. AIRCEL 2g/3g 1gb data free for 3 months. I was given a Code to be used on AIRCEL Prepaid SIM but it did not work. It says "Code Already Used". When i contacted SNAPDEAL Customer Service, despite repeated attempts was given lame and blind excuses and the Customer Support Officer did not even try to understand and provide a suitable refund but instead, kept giving one or the other excuses which were not concrete. The Customer Care Officer did not even APOLOGISE and yelled at me over phone as if he was our GOD. He did not even try to understand the problem but kept shouting on me. I'm sorry to say but the SNAPDEAL Customer Support Team is just befooling customers and making money by false claims and products on their website. Had I bought this product from FLIPKART, the Customer Support Experience would have been far far better. Strictly would not recommend this product and SNAPDEAL to anybody in the near future because of all the mental agony and harassment I faced from them.

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Ishaan Mehra,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Dakshina Kannada, Karnataka

Respected Team, I had ordered a Laptop on Snapdeal bearing order number [protected] and I also made sure to pay it online to avoid the hazels. Snapdeal says that the shipment will be done in 3 days but its been 24 days and the laptop has never come. Its so bad that the customer care is not at all cooperating. I even got in touch and asked them to cancel the order for which they declined. I have been waiting patiently but now its time for me to go to court. Its been my worst experience with Snapdeal.I have paid 25000 and I have no idea whats going on. They never respond emails and customer care is of no use. If you can kindly help me to get this sorted out I would appreciate it. Thank you. Sunil Veigas [protected]@gmail.com

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Sunil Veigas,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Lucknow, Uttar Pradesh

Dear Sanpdeal customer care, I have paid for Red cotton brief (pack of 3) while I ve been given only pack of 1 piece and that too in black color. I already wrote mail and filled a complaint to customer carea but no action or reply I am getting from Snapdeal. This is not the way of business you are doing. Kindly check my complaint and take action against the seller. I alredy forwarded you inovice copy and photo of delivered product. Request you to collect back this product and either provide me the product intact with promised specification or remit my money back to payment gateway. Thanks Ashutosh

Aug 14, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 22, 2014

Updated by ashutoshlko Dear Sanpdeal customer care,
1.I have paid for Red cotton brief (pack of 3) (Order no [protected]- dated 08.10.2014) while I ve been given only pack of 1 piece and that too in black color. I already wrote mail and filled a complaint to customer carea but no action or reply I am getting from Snapdeal.
This is not the way of business you are doing. Kindly check my complaint and take action against the seller. I alredy forwarded you inovice copy and photo of delivered product.
Request you to collect back this product and either provide me the product intact with promised specification or remit my money back to payment gateway.

2. My 2nd item which is yed to be delivered is sstill not depsatched from seller while it was booked on 08.10.2014. If you people are running short of stock, kindly show the clear status on your website so that customer could not be able to book it.. You are requested to refun my money back.
Thanks
Ashutosh

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Ashutosh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Pune, Maharashtra

HI

I have book mobile " G-Five Multimedia Mobile W1 Four Sim" on 15th Oct 2014 then estimated time given was 21st oct 2014 at max but after estimated time also i did not get delivery.

I observe about snapdeal,

No response from call center
Poor customer care service
Poor delivery service
Poor information service

Order details ::
Order ID - [protected]
Item G-Five Multimedia Mobile W1 Four Sim

Name :Prasad Bhagwat
Contact No : [protected]

Please take a look into it ?

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Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Prasad Bhagwat,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Thane, Maharashtra

I was booked a sony LED TV on 12th October through snapdeal.com website (online shopping) and dispatch date was 14th October which was rescheduled by 17th October and again re-rescheduled to 20th October, 2014 and than again rescheduling to 23rd October, 2014. But on 21.10.2014, company has cancelled my order without any reason and keeping my money 10 days. We were purchased it for Diwali occasion and now they cancelled my order. This behave show that they are above the the law in this country and no authority can take action against the snapdeal.com This is my humble submission that if this complaint is not pertain to you than please forward it to the right authority. I am complaining against snapdeal.com company (online shopping). Best Regards, Subodh Tyagi

Aug 14, 2020

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Address: Mumbai City, Maharashtra

I bought a new Onida LED LEO32NMSF100L 32 Inches Full HD from Snapdeal, but they delivered the product without any accessories like Instruction Manual, Remote Handset Battery Cell, Table Top, Wall Mount. I am informed by Onida installation team this is a discontinued model and this doesn't carry any warranty, however Snapdeal (cheep deal) mentioned 2 year warranty. Even after repeated compalaints to Snapdeal customer care team, no action is taken till date, almost 1 month past and I can't use TV even after a month becasue of missing accessories. My order numberORDER NO. : [protected]. My request is to ban this Snapdeal from making online sales. They don't have toll free customer support number, they don't take action when a defective product is delivered. Customer are sufferring becasue of this cheating company. Take very very strict action against this cheater looter snapdeal.

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Aug 14, 2020

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Oct 21, 2014

Updated by chvgopi I bought a new Onida LED LEO32NMSF100L 32 Inches Full HD from Snapdeal, but they delivered the product without any accessories like Instruction Manual, Remote Handset Battery Cell, Table Top, Wall Mount. I am informed by Onida installation team this is a discontinued model and this doesn't carry any warranty, however Snapdeal (cheep deal) mentioned 2 year warranty. Even after repeated compalaints to Snapdeal customer care team, no action is taken till date, almost 1 month past and I can't use TV even after a month becasue of missing accessories. My order numberORDER NO. : [protected]. My request is to ban this Snapdeal from making online sales. They don't have toll free customer support number, they don't take action when a defective product is delivered. Customer are sufferring becasue of this cheating company. Take very very strict action against this cheater looter snapdeal.

Here is the request number which SNAPDEAL gave me on Oct 1, 2014 as my complaint number : Request number 9821180. Till date no action taken these cheaters still have said whether they will send me missing accessories and provide me with any warranty card or not.

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chvgopi

from Pune, Maharashtra

Oct 21, 2014

Snapdeal is a Fraud Cheater Looter Company

TV Accessories not Provided even after repeated complains - Comment #2071149 - Image #0

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Snapdeal.com Customer Care

from Delhi, Delhi

Oct 22, 2014

Verified Support

Dear Chvgopi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

Order id -[protected] -snapdeal intentionally not stating the order status even delivery date is over and refusing to refund Status given as tracking id-EQ[protected]IN which having no status except booking date-------useless for customer as he can't track the item even after calling several time several days they keep saying wait for never lasting 24 hours

Aug 14, 2020

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Snapdeal.com Customer Care

from Delhi, Delhi

Oct 22, 2014

Verified Support

Dear PK,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

Order id -[protected] -snapdeal intentionally not stating the order status even delivery date is over and refusing to refund even after calling several time several days they keep saying wait for 24 hour while I already waited for 240 hour after the scheduled date

Aug 14, 2020

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Snapdeal.com Customer Care

from Delhi, Delhi

Oct 22, 2014

Verified Support

Dear PK,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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I placed an order # [protected] on 6th October. There was absolutely no response from you guys for almost a week and half. Frustrated after multiple calls, I decided to cancel the order. What I got was canned responses like "wait 48 hours, wait 24 hours" to cancel. On 15th they updated a bogus tracking number which doesn't exist. Even the customer center guys acknowledged saying it is a case of lost in transit/shipping and assured me that I would get a cancellation mail within an hour. No response even after 4 days. Filed complaints #10439074, #10439836, #10519220 for cancellation since last week and yet no updates. Even today, the tracking site says "Consignment details not Found" Robing customers of their money labeling it as "TrustPay" is ludicrous. I want my money back. Lost a lot of money on calls too without any results.

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 21, 2014

Dear Josh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

This is the first and last time I have purchased something from this website SNAPDEAL... it was supposed to deliver on 15th October.. and till date.. I haven't received the item... the customer care of snapdeal and the courier service is also not connecting... I swear . will never order anything from this filthy website again

Aug 14, 2020

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Snapdeal.com Customer Care

from Delhi, Delhi

Oct 22, 2014

Verified Support

Dear Arpit,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 672

fraud regarding online marketing

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Shipment not delivered even after 2 weeks

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Cheating , Poor Service, Not accepting for replacing Laptop

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not delivered the order cancelled them self for already paid

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Refund Cash

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Pathetic delivery service and worst Customer Support

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Sky line mixi 21 pcs vi-222

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Cash Return

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Complaint Number - 9730447

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Product not delivered after exchange approved Order ID : 2971697721

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WORST CUSTOMER SERVICE EXPERIENCE

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Laptop Not Delivered after Online Payment

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wrong product delivery

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Not get delivery after estimated time

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Sony LED TV order cancelled after 10 days.

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TV Accessories not Provided even after repeated complains

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Order id -4199644909 -snapdeal intentionally not stating the order status even delivery date is over and refusing to refund

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Order id -4199644909 -snapdeal intentionally not stating the order status while delivery date is over long ago and refusing to refund

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No response even after two weeks of placing order

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not delivered even after 1 week of proposed date

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