Snapdeal.com — Intentionally send wrong lower valued product and then cancel paid order

Address:

Howrah, West Bengal

I have purchased with credit card a Kingston SSD(Solid State Drive)Now V200+ (SVP200S3/120G) Internal Solid State Drives (120GB) which current market price Rs 4799/-, but the Snapdeal send me wrong product with model no Kingston V300 SV300S37A/120G Internal Hard Drive which market current price Rs 3541/- and which is lower price of Rs 1258/- from the actual ordered item.At first the customer care of Snap deal assured me that they send me the proper product soon but after 3 - 4 days waiting they send me a cancellation mail against my order and try to refund my money as the current price up.the mail communication is given below.. THE WONDERLAND To Snapdeal Support May 28 Hi, I have ordered the product with model no Kingston SSD(Solid State Drive)Now V200+ (SVP200S3/120G) Internal Solid State Drives (120GB) which current market price Rs 4799/-, but the dealer send me the wrong product with model no Kingston V300 SV300S37A/120G Internal Hard Drive which market current price Rs 3541/- and which is lower price of Rs 1258/- from the actual order..Please advice your dealer to take care about the matter in future and arrange to send the proper material ASAP. Arijit Banerjee My Orders | My Account Dear THE WONDRLAND, We are sorry you were not satisfied with your order no. [protected]. We have initiated the reverse pickup process for the return of the item. Our courier partner will pick up the item in the next 3 business days. Please call delhivery on[protected] in case the pickup does not happen in the next 96 hours. Ticket ID Product Name 01829214 Kingston SSD(Solid S.. May 29 2015 Courier Name Order No. delhivery [protected] Please follow the instructions below to send us back the item: Pack the product along with the invoice and the original brand packaging. Paste the return form on top of the package. You may click here to download the return form. Please note that you don't have to pay for the pickup. Once we have received the package, we will initiate the refund or replace the product as requested. Sincere apologies for the inconvenience caused. Snapdeal Team Today I have received cancellation mail against my pending order.Unable to understand the meaning.Please arrange to process my pending order ASAP. Details as below.. ALTERNATE ORDER Hi THE WONDRLAND, Your new Order ID: [protected]. Alternate order placed on : Mon Jun 08 12:12:27 IST 2015 DELIVERY ADDRESS THE WONDRLAND Arijit Banerjee 384, G.T.Road.Bally Howrah. ( Bally Municipality Building Gr Floor ) Bally Municipality Building Howrah - 711201 [protected] Invoice(s) for this order are attached with this email for any future reference. CANCELLED PRODUCT S. No. Item Name 1. Kingston SSD(Solid State Drive)Now V200 (SVP200S3/120G) Internal Solid State Drives (120GB) Seller: Netsys Technologies Sub Order No. Quantity Price [protected] 1 3440 ALTERNATE PRODUCT DETAILS S. No. Item Name 1. Kingston SSD(Solid State Drive)Now V200 (SVP200S3/120G) Internal Solid State Drives (120GB) Seller: MITAL INFOSYS Sub Order No. Quantity Price [protected] 1 4799 Estimated Delivery: 18 Jun, 2015 Difference Amount: 1359 Discount Applied: 1359 SD Cash Redeemed: 0 Shipping Charges: 0 PAID AMOUNT: Rs. 0 [protected]@snapdeal.com To [protected]@yahoo.co.in Jun 12 at 4:20 PM Dear Arijit, Greetings from Snapdeal! This email is in regards to your Ticket no. 01829214, Order ID [protected]. You have agreed to receive your refund through a direct bank transfer through NEFT. For this we need your account details. Please note that it may take 4 business days after a NEFT transaction for money to appear in your account. Please provide NEFT details from your snapdeal registered email address in the following format as a reply to this email : Account Number :: Account holder's name :: Branch IFSC Code :: Please write the correct account number. Please enter the name exactly as it appears in the account. For finding the exact branch IFSC code, contact the bank customer care. Disclaimer:- The customer is liable to furnish true and correct bank detail to enable Snapdeal to refund the money in his account. Since Snapdeal is solely acted as per the information provided by the customer, thus it shall not to be responsible for the any incorrect or incomplete information provided by the customer. Any liability, claims and dispute regarding loss caused by the use of any information provided by him, including any kind of information which is incomplete or incorrect, will therefore be rejected. Snapdeal understands that the bank details provided by the customer is of a confidential nature, thus it will not use it except for the refund of money in his account. Despite all possible security measures that Snapdeal takes to keep this communication free from hacking, other interference and to keep it all time confidential, this web site like any other site is not free from such risks, Snapdeal disclaims all liability on account of any loss or damage that any Customer may suffer or incur on account of any alteration or manipulation of any data or information accessed In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal After all I have not received the actual product or price till now.