[Resolved] Snapdeal.com — Nexus 5x defective product and refund process | |||||
Hi, I have a bought a LG Nexus 5X Mobile with Order No [protected].I received the product on 29th Feb and found the product defective with right side of the screen not working properly and the issue with SIM ejection tool.I raised for the Refund request on the same day 29th Feb. I followed up with customer care 3 times to get a call back from the back end team. Back end team is telling he will take another 2 days to come and check the product. The issue is simply getting postponed and im left without a phone to use it. Snapdeal changes their policy according to their wish and whims and there is no standard in their process or response. Im really disappointed and irritated with Snapdeal experience. Please help me in getting this issue resolved. Thank you! Boopalaparthasarathy Was this information helpful? | |||||
Mar 13, 2016 Complaint marked as Resolved the issue was resolved after multiple follow ups(17 times) with snapdeal customer service and reporting the issue in consumer forum, social media and tweeting in their CEO page. if this is the way issue is resolved by snapdeal then customers will not come back and buy again in Snapdeal. Snapdeal.com customer support has been notified about the posted complaint. | |||||
 21 Comments | |||||
Comments
Hi,
I'm really surprised they way the issue is handled. for the past 6 times when i called and told that im available before 9 AM and after 7 PM none of the customer service person informed that the engineers will not be available during this time.
When i called for the 7th time the Supervisor is telling engineer is available only during working hours and have confirmed that he will make engineer available tomorrow 4th march at 10:00 AM without fail.
Im not going to call you guys anymore let me see what happens.
Thanks a lot for your customer experience.
Thank you!
Boopalaparthasarathy
I'm really surprised they way the issue is handled. for the past 6 times when i called and told that im available before 9 AM and after 7 PM none of the customer service person informed that the engineers will not be available during this time.
When i called for the 7th time the Supervisor is telling engineer is available only during working hours and have confirmed that he will make engineer available tomorrow 4th march at 10:00 AM without fail.
Im not going to call you guys anymore let me see what happens.
Thanks a lot for your customer experience.
Thank you!
Boopalaparthasarathy
Hi,
It is 10:00 AM now and till now i have not received any call from your engineer .
What is the next step you are going to take.
let everyone be aware of your customer experience that you are providing,
Boopalaparthasarathy
It is 10:00 AM now and till now i have not received any call from your engineer .
What is the next step you are going to take.
let everyone be aware of your customer experience that you are providing,
Boopalaparthasarathy
Hi Snapdeal,
I have called for the ninth time telling the same story of another 6 business hours.
if you guys have any sense of responsibility to resolve the issue for customer reply to this comment.
I'm going to take this issue to social media, consumer forums and any ombudsman to resolve this issue.
Boopalaparthasarathy
I have called for the ninth time telling the same story of another 6 business hours.
if you guys have any sense of responsibility to resolve the issue for customer reply to this comment.
I'm going to take this issue to social media, consumer forums and any ombudsman to resolve this issue.
Boopalaparthasarathy
Hi Snapdeal,
I have received one more call from your Customer service department and have promised that they will ensure that engineer will come tomorrow without fail.
I want you guys to keep up your promise. since, this is the nth time you guys are promising. let me see how far you guys are going.
Boopalaparthasarathy
I have received one more call from your Customer service department and have promised that they will ensure that engineer will come tomorrow without fail.
I want you guys to keep up your promise. since, this is the nth time you guys are promising. let me see how far you guys are going.
Boopalaparthasarathy
Hi Snapdeal,
I lost patience in speaking to you guys. after waiting till 4 PM you guys are telling the team is not available today.
It is the most meanest way to treat your customers. It is the worst customer experience i had with any of the
companies i had dealt with till now.
My review for the mobile in snapdeal is not published. this highlights the way your company behaves.
I will share my experience to all the people so that no one is getting treated like this for buying a product from your company.
Boopalaparthasarathy.
I lost patience in speaking to you guys. after waiting till 4 PM you guys are telling the team is not available today.
It is the most meanest way to treat your customers. It is the worst customer experience i had with any of the
companies i had dealt with till now.
My review for the mobile in snapdeal is not published. this highlights the way your company behaves.
I will share my experience to all the people so that no one is getting treated like this for buying a product from your company.
Boopalaparthasarathy.
Hi Snapdeal,
I have received one more call with same apologies social media campaign team.Now they have asked me for time from monday. I need to take one more half a day off on Tuesday and wait till 12 PM for the engineer to visit.They cannot give assurance in email. all are verbal.
Thats the best possible they can do.
You have stopped responding in the public forum accepting your mistake and no regret or concern for that.
What an experience a customer can get from your company.
Boopalaparthasarathy
I have received one more call with same apologies social media campaign team.Now they have asked me for time from monday. I need to take one more half a day off on Tuesday and wait till 12 PM for the engineer to visit.They cannot give assurance in email. all are verbal.
Thats the best possible they can do.
You have stopped responding in the public forum accepting your mistake and no regret or concern for that.
What an experience a customer can get from your company.
Boopalaparthasarathy
Snapdeal.com — Reg.replacement
Dear sir/madam My request no.18258141 & vide order no [protected].I request for replace the item not for refund (not for refund), so replace the item please.ThanksNot delivery
Order ShippedAmansaini, We just shipped your Tidel Back Cover For Meizu M2 - ... We hope you are just as excited as we are. It will reach you between 31 May - 04 Jun.
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(bpsarathy)
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
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Team Snapdeal