[Resolved]  Snapdeal.com — Not able to return the product

Address:	411021
Website:	snapdeal.com

My issue in detail.

1. On 31st March I have placed the order.
2. On 1st April I cancelled the order also request[protected] is registered for the same.
3. Still Item shipped and delivered to me. At the time of accepting
delivery I was not aware of the fact that I can deny the delivery and
delivery boy told me to accept the delivery and raise the request for return so I accepted the delivery.
4. Then I called snapdeal customer care executive and asked him for the return . He raised the request[protected] for return and told me
to wait for 48 hrs for the further instructions about return process.
5. On 6th April they sent me an email saying that my product can not be returned.
6. I haven't open the parcel delivered to me because I did not want it
from the time when I cancelled the order.
Please let me know is this my mistake that my order did not cancel on
the time ? Or I was not having knowledge that I can deny the delivery
as well.Also I am confused about the 7 days return policy.