[Resolved]  Snapdeal.com — Received broken product - ceramic material

Address:	638701
Website:	Snapdeal.com

Order# [protected] - Solitaire Sanitary Wares Prism Wall Hung Wash Basin 16x16 Inch

When I received the package I could sense that its broken as its ceramic material and makes sound inside. so I requested courier person to take it back, but he was not accepting and forced us to accept it. He said if its damaged I have to contract the sender and then they would come and take it back in person. Accepted and opened the package, as expected its broken pieces. The product just arrived without any thermocol or coir in the packing.

So placed a return pickup request to snapdeal on feb-20th. Today I got a message to drop off the package at Fedex Hub in Tirupur which is 30 KMs away from the delivery address which is not acceptable. My father is at the delivery address and he is aged person, he cannot travel to Tirupur to drop off. It would be great if its arranged to pickup or provide drop off within the delivery pin code - 638701. I am pretty sure there are lot couriers available in the delivery pin code.

Please try to understand the customer's problem. Thanks.