[Resolved]  Snapdeal.com — Sandisk 16gb pendrive (pack of 2)

Address:500059

I regularly shop on amazon and flipkart & for a change i ordered sandisk 16gb pack of 2 on snapdeal on 17-apr-2016 (Order number [protected]).

Order id: [protected]
Price: rs. 539
Free shipping
Mode of payment: cash on delivery

The delivery person collected rs. 565 instead of rs. 539 showing the retailer invoice sticked to the product. I was not happy with this and immediately raised a service request with snapdeal (Req id:[protected] against the order.

Customer support person called me and said they will credit back rs. 26 to my snapdeal freecharge account with in 24hrs (Attaching the email snapshot). Its been 10 days and still they didn't credit anything on my freecharge account.

Rs. 26 is a small amount but i thought i should bring into public the fraudulent practice of snapdeal. People think that "cash on delivery" is the safest method to ensure we get our product in our hand for what we pay but with snapdeal even cash on delivery is fraud.
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May 12, 2016
Complaint marked as Resolved 
Hi, Snapdeal team apologised and credited the difference amount in my Freebalance account. Now I can redeem it within next 6 months. I thank Indian consumer complaints team and Snapdeal for resolving this amicably.
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ranjeeth(ranjeeth12),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Dear Ranjeeth(ranjeeth12),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal
Thanks. The issue is resolved.
Dear Ranjeeth(ranjeeth12),

Thanks for acknowledgement.

Regards,
Team Snapdeal

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