[Resolved] Snapdeal.com — Sandisk 16gb pendrive (pack of 2) | |||
I regularly shop on amazon and flipkart & for a change i ordered sandisk 16gb pack of 2 on snapdeal on 17-apr-2016 (Order number [protected]). Order id: [protected] Price: rs. 539 Free shipping Mode of payment: cash on delivery The delivery person collected rs. 565 instead of rs. 539 showing the retailer invoice sticked to the product. I was not happy with this and immediately raised a service request with snapdeal (Req id:[protected] against the order. Customer support person called me and said they will credit back rs. 26 to my snapdeal freecharge account with in 24hrs (Attaching the email snapshot). Its been 10 days and still they didn't credit anything on my freecharge account. Rs. 26 is a small amount but i thought i should bring into public the fraudulent practice of snapdeal. People think that "cash on delivery" is the safest method to ensure we get our product in our hand for what we pay but with snapdeal even cash on delivery is fraud. Was this information helpful? | |||
May 12, 2016 Complaint marked as Resolved Hi,
Snapdeal team apologised and credited the difference amount in my Freebalance account. Now I can redeem it within next 6 months.
I thank Indian consumer complaints team and Snapdeal for resolving this amicably. Snapdeal.com customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal