Snapdeal.com Complaints & Reviews

Dear sunil5656,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

Dear Sir,

My number is [protected]
I need my idea call and sms detail for last 1 year please send to my mail id all in coming and outgoing telephone number also need
Regards
My- Email id plz sent [protected]@gmail.com
Dharmender

Dear sunil5656,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Pdi,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

Dear Pdi,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Gundip singh,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Dear Prem Mishra,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Hi Prem,

Our team got in touch with you and informed you regarding product delivery.

Thanks!
Team Snapdeal

i ordered a zyiadan half rim glass frame, and i received by speed post, and it was not suitble, so infomed to them, then they told me send by courier and charges will pay by snapdeal.ok i sent parcel back to thier godown in benglore, but until it was not reached them, so please track the parcel.they said, donot worry, but until now no responce

Dear ABDUL KHADIR KHADIR,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

Dear ABDUL KHADIR KHADIR,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

They are replying to me after the completion date of return/exchange that "We have checked and found that you are not eligible for cash back. "

Dear soumya_bunty7,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Hi SOUMYA,

Our team got in touch with you and informed that you are not eligible for the cash back.

Thanks,
Team Snapdeal

I dont want to trust on 7days replacement policy.. its worst.. no response ... 7days are going to end..i dont want to loss my money plz refunt it...

Dear mohanrao1,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Hi ravirajmothiya,

Our team got in touch with you to assist with your concern. We hope this has been resolved.

Regards,
Team Snapdeal

Dear VipinXavier,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Hi Vipin(VipinXavier),

Our team already informed to you that you are not eligible for the cash back.

Thanks,
Team Snapdeal

Dear Harsh Vaibhav,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

Dear Harsh Vaibhav,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Govind Bhardwazz,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

i have replied to your mail with images please check and call me

Dear Govind(Govind Bhardwazz),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Dear ashfaquealamansari,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal"

worst on snap deal that it is giving tailored made replies instead of giving the actual reasons what has happend first i uninstalled the app now am going to delete my account

Dear Ashfaquealamansari,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

SNAPDEAL- A BIG FRAUD ONLINE SHOPPING WEBSITE.
First I ordered UNBOXED XIAOMI MI4 16GB which was already used and defective. Had problems with battery, screen, camera and heating problem. I experienced many difficulties while returning the product because I was routed to customer care then website and then again customer care. Well, after so many calls and mails finally my product returned and got my refund too late. Then I purchased UNBOXED XIAOMI MI4 64GB thinking SNAPDEAL will not repeat its mistake again. But this time Snapdeal did fraud with me, SNAPDEAL said they are sending me UNBOXED MI4 64GB but when I received my product, the mobile was used again this time too. and due to so much use of cellphone the backside sticker which reflects IMEI number has gone dirty and it DETERMINES that mobile has been USED for many months. Then I checked the INVOICES and the story unfolded, seller's invoice says REFURBISHED MI4 64GB but SNAPDEAL'S invoice says UNBOXED MI464GB. After looking at the invoices I was about to fall on the ground. How can SNAPDEAL do this to me. I HAVE NEVER SEEN SUCH A FRAUD E-COMMERCE COMPANY LIKE SNAPDEAL. I am also attaching the invoices so that you can see them, I am going to send a chain-email to all of my friends and post it on facebook, google+ and tweet on twitter about this. Also I am going to put a complaint on all consumer forums and websites. I AM LITERALLY REGRETTING WHAT I DID. I BURNT MY FINGERS ONCE AGAIN. I WOULD RECOMMEND EVERYONE NOT TO BUY FROM SNAPDEAL.

And now, I get two calls from Snapdeal and they explain me that it is unboxed phone so minor scratch may be on the phone then I teach them about the difference between the REFURBISHED AND UNBOXED which I found out later that they didn't know the difference between REFURBISHED AND UNBOXED and they had just called to CONVINCE me to keep the mobile and shut my mouth. Above all, after two days I get a call from the seller itself and the lady tells me there was technical error in the bill hence mobile needs no replacement but after making her understand that I can see that mobile has been used for many days and later she checks the images which I had sent earlier then she realises that I am correct and forwards my complaint further. Today I got a call from snapdeal and they directly told me that "complaint cannot be taken because investigation did not found any error and mobile is fine". Now I am forwarding my complaint to consumer court.
I WOULD RECOMMEND EVERY ONE NOT TO BUY ANYTHING FROM SNAPDEAL BECAUSE THEY ARE DOING FRAUDS WITH YOU

Dear ashfaquealamansari,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

Now, snapdeal calls me and tells me that their team has investigated the product and it is fine but i dont understand what is fine because seller says refurbished mobile and snapdeal says unboxed mobile. It means that snapdeal is selling refurbished mobile but telling people that they are selling refurbished which is a fraud. I want snapdeal to refund my money and stop doing fraud with customers. And customers please dont buy anything from snapdeal because they are doing frauds with you

Dear M mk,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

After Snapdeal's comment on consumer forum to write them at [protected]@snapdeal.com, I had mailed all the information and hassle faced but again no response. What to do next to have one of my thing back ?? What justified compensation do I get for hassle ???

Dear M mk,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Debabrata.[protected]@rediffmail.com,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Dear Simanchala Padhy,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Dear ndpc,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear ndpc,

Hope you are doing good.

Information about your Order ID and Compalint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear chaitanyamch,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Dear Ramez99,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

That company sad"my coriour partner was pickup your item and send money back", if my item was till waiting for coriour agent they wer not coming and no respond please sallow my problem sir

Dear Ramez,
(Ramez99 )

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Hi Ramez,
(Ramez99 )

Our team got in touch with you and informed you to share courier receipt.

Thanks,
Team Snapdeal

Dear prnayak,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear Prnayak,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal