Snapdeal.com — Wrong product and that too defective | |||||
I placed an order [protected] with snapdeal for a jacket on 30 Dec 2015. The product which was delivered was not the one which i have ordered and also the product is defective. I have raised a complaint Case # 16945944 on 4th Jan 2016 but no response. Contacted customer support 4 times, and all they tell me that they have forwarded the complaint to the back office, and someone will contact you within 24 hours but never got a call. It really a horrible Online experience. Can someone please look into the issue. Thanks, Shyam Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Hi,
The order and case (complaint with snapdeal) is already mentioned in my complaint here
I have responded 3 times through mail on the case number generated and also 3 times through phone, to hear the same thing always that back end team will contact you in 24 hours.
But no resolution.
Regards,
Shyam
The order and case (complaint with snapdeal) is already mentioned in my complaint here
I have responded 3 times through mail on the case number generated and also 3 times through phone, to hear the same thing always that back end team will contact you in 24 hours.
But no resolution.
Regards,
Shyam
my contact number is [protected]
Really useless, commitments.
What do you think is the amount of time required to resolve this complain?
It has been now 4 complete months from the date of purchase.
Regards,
Shyam
What do you think is the amount of time required to resolve this complain?
It has been now 4 complete months from the date of purchase.
Regards,
Shyam
It's almost two years now, can I have an update on my complain dear Team Snapdeal.
Regards,
Shyam
Regards,
Shyam
Snapdeal.com Customer Care's response, Jan 5, 2018
Verified Support
Hi customer (SKGupta14),
Hope you are doing good.
We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.
Thanks,
Team Snapdeal
Hope you are doing good.
We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.
Thanks,
Team Snapdeal
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+91 11 4637 1100 [Customer Care]
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Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Team Snapdeal