Snapdeal — My compensation is not paid back, its been a month | |||||
Hi, I had a very bad experience in getting my compensation from Snapdeal. I brought a product from snapdeal(Worth of RS 24, 000/-). They have delivered the product with broken seal, as the seal is broken they have agreed to pay me a compensation of RS 2400/- on 24 October 2015. I have shared my bank details on the same day and the amount is supposed to be credited in 4 business days. They haven't initiated it until i have called them after 4 business. for the above mistake they have agreed to pay me Rs 4500/- on Nov 5th. They even sent a confirmation mail. From Nov 5th till today I haven't received any amount. The response is very negative and with out any intimation they have place the item for reverse pick up. To install that product, i have spent Rs 10, 000/- from my pocket. I have asked them, if you are taking back the product then pay me my Rs 10000/- They are not responding to me in a proper way. Can anyone help me on this My contact details: +[protected] +[protected] Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I have received a call from Lal Thomas(Snap deal on Nov 26 2015), requested to wait and i have waited for couple more days due to the complaint which i have raised in consumer complaints.
I really dont understand why snap deal is not providing me an update
Some one help them...
Or Snap deal do you want me to help in your technical issues ???????
I really dont understand why snap deal is not providing me an update
Some one help them...
Or Snap deal do you want me to help in your technical issues ???????
Still no Updates,
I spoke with SD customer care person, they told that they should be able to credit in to my SD wallet by EOD.
No one is looking into this.
I doubt that, even complaining in the consumer complaint there is no response from Snapdeal.
Is consumer complaint is the right portal to complain of can some one suggest me some.
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I spoke with SD customer care person, they told that they should be able to credit in to my SD wallet by EOD.
No one is looking into this.
I doubt that, even complaining in the consumer complaint there is no response from Snapdeal.
Is consumer complaint is the right portal to complain of can some one suggest me some.
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+91 11 4637 1100 [Customer Care]
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Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team