Snapdeal — Partial product received and they are not responding now. It's been more than 2 weeks. | |||||
Product contains: FACTO POWER, Bench Type : 3 in 1 (Incline / Decline and Flat Bench) with Complimentary Leg Curl, Support : Double (For Heavy Weight and Easy Excercise) Bench Type : Foldable Bench, Dumbell Rods : 14" (23 mm) with extra smooth Grip, No. of Dumbell Rods : 2, Curl Rod : 3 Feet (22 mm) Curl Rod, Straight Rod : 5 Feet (22 mm) Straight Rod, Rod Locks : 2 Pair of Rod Locks i.e. One Pair for Curl Rod and One Pair for Straight Rod, Accessories : 3, Gym Belt : Large Size Gym Belt for Heavy Excercise, Hand Gripper : Wooden Hand Gripper Pair, Wrist Band : Pair of Wrist Band for Extra smoothness and Sweating while excercise, Rubber Weight Plates : Rubber 46 Kg. ( 10 Kg. X 2 = 20 Kg. + 5 Kg. X 4 = 20 Kg. + 3 Kg. X 2 = 6 Kg.) And I received only Foldable Bench.The day I received only bench instead of a lot of things, I am keep calling to snapdeal customer care everyday. but the answer is you will get it in 2-3 days. And its been more than 2 weeks after that.Is this the quality and customer satisfaction they are delivering. this is very frustrating and disappointing. Executive says it is not in my hand. I can only tell you that product will be deliver with in 24 to 48 hrs. Some times when I insisted to connect my call to supervisor they kept my call on hold for half an hour some times and finally I disconnected my call. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Order ID: [protected].
Complain number I do not remember but I had raised an issue via your portal on the same day 18th Oct when I received only bench instead of a lot of goods.
But whenever I called to your customer care, executive said that I can see in the comments against this order id that your product will be delivered in 2-3 days. I got a call on 23Oct from some senior guy Akhilesh and he assured me that you will get the product in 5 lots by Tuesday 27th Oct. But when I did not get the product until 5 pm on 27th Oct then I again called snapdeal CC then some executive said day has not been end yet, wait till 8. and I waited and as usual nothing happened.
Then I went out of India for 3 days and came back on 31st morning and I called again but got the same answer from a lady executive that you will get the product in 2-3 days. now temme what should I do. If you are not capable enough to deliver the order why you are giving so much exciting deewali offers and all.
Better to return mu money and I should take a pledge that I wont never ever try snapdeal for any product purchase in future.
Complain number I do not remember but I had raised an issue via your portal on the same day 18th Oct when I received only bench instead of a lot of goods.
But whenever I called to your customer care, executive said that I can see in the comments against this order id that your product will be delivered in 2-3 days. I got a call on 23Oct from some senior guy Akhilesh and he assured me that you will get the product in 5 lots by Tuesday 27th Oct. But when I did not get the product until 5 pm on 27th Oct then I again called snapdeal CC then some executive said day has not been end yet, wait till 8. and I waited and as usual nothing happened.
Then I went out of India for 3 days and came back on 31st morning and I called again but got the same answer from a lady executive that you will get the product in 2-3 days. now temme what should I do. If you are not capable enough to deliver the order why you are giving so much exciting deewali offers and all.
Better to return mu money and I should take a pledge that I wont never ever try snapdeal for any product purchase in future.
I got an email from your side on 13th Nov:
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Hi Vikas,
Greetings from Snapdeal!
We sincerely apologize for the inconvenience caused.
We are writing to inform you that we have received the confirmation from the courier company that your order number [protected] is being delivered at your place. Request you to please check the delivery at your residence / office mailroom/ guard.
In case you have not received the product kindly intimate us immediately, we will ensure that the product reaches you.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Team Snapdeal
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For your information, I only received rods and nothing else. Please provide the remaining product.
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Hi Vikas,
Greetings from Snapdeal!
We sincerely apologize for the inconvenience caused.
We are writing to inform you that we have received the confirmation from the courier company that your order number [protected] is being delivered at your place. Request you to please check the delivery at your residence / office mailroom/ guard.
In case you have not received the product kindly intimate us immediately, we will ensure that the product reaches you.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Team Snapdeal
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For your information, I only received rods and nothing else. Please provide the remaining product.
Hi Vikas Bahadur Singh,
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
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+91 11 4637 1100 [Customer Care]
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team