Snapdeal — recieved a faulty product

Address:

New Delhi, Delhi

i sold a sony game ps4 worth rs 38000 and customer returned me ps2 which is also not working.it is in a dead condition i made many complaints to snapdeal ..called them many times and emailed them 1000;s of time bt they always rply the same that its ur fault ... how can snapdeal judge me that i m faulty without any proof .. i have a strong proof i told them to check drs with the courier company ..bcz there is a difference of 2kg from shipping time to returning time ..whenever i say to check drs they never rply bcz they know that seller has a strong proof ... it is a complete loss of 38000 which is a big amount i have recieved the faulty product complaints of small products so many times bt i never complaint to snapdeal bcz i knw they will not listen to me ...bt this time is a big amount ..so plz kindly help me in this matter