Snapdeal — Replacement Issue

Address:

Chennai, Tamil Nadu

I ordered for Hard Disk 1TB Seagate Backup Plus Slim from Snap deal and I received the product on time but was faulty and I requested for replacement and no proper response from the team I made a call and spoke with executive and he made the reverse shipment for me. But it was Bangalore Address as I was outstation I updated the details about the reverse shipment after 3 days by the link provided by Snap Deal. The product reached Bangalore by 14 Jan as shipment was made on 13 Jan but still Snap Deal has not responded to collect the product. I made another call to customer care regarding and all I get is apologizes and escalations but after getting very much irritated called to customer care and lady took the call I explained my issue and asked for escalation and she placed my call on hold for more than 50 Mins. Also requested for Call back but I didn't receive one but customer care executive says I was not reachable but my work is based on the call I receive from my office so I never miss a call. After a long time of escalation I made a call back again and I faced the same issue 15 Mins. on hold by Mr. Suresh and switched from another number and asked about the hold time for escalation and Mr. Vinay explained that there is no such limitations for hold, customer has to wait until Senior Executive picks the call. I was surprised that there is no limitation for hold time and I requested him to transfer the call and if Senior Executive is not available then asked him to revert me on the same call by releasing my call from hold, but that irresponsible disconnected the call. I'm suffering a lot as its a reshipment product for replacement and due such worst behaviour I have decided to change my idea of replacement and I'm gonna demand for refund of the product amount along with the re shipment charges Rs. 275 and my call charges around Rs. 150 to my Bank Account. And if not agreed then I planning to reach Consumer Court.