Snapdeal — Snapdeal is charging Above The MRP Price From The Customers | |||||
Dear Concerned I have placed one COD order for 2 pair of shoes for my kid by using Snap Deal APP on 13th October 2015 Wide Order No - [protected] And they have charged total bill of 676 Rs after discount for both the pairs. They have charged me Rs 377 for Kut kut Kids Black Faux Leather Shoes and Rs 299/ for chiku1 red Shoes after discount then i got the delivery of the products on 18th October 2015 and when i open the parcel i was shocked to see that MRP printed inside the Kut Kut Black Faux shoes is Rs 249/ but snap deal has charged Rs Rs 377 after discount on mrp of Rs 499... also In my 2nd product Chiku1 Red Shoes they have charged Rs 299 but the mrp written inside the product is Rs 221 ...And when i approach snapdeal support team by asking who authorized snap deal to charge above the mrp price from the customers and straight away denied for the access amount they have charged and after sending so many emails and posts on their facebook page finally they have agreed their mistake and ready initiate the refund of my payment which they have charged access to me also they have assured me that they will remove both the product from the website immediately or they will update the actual MRP of both the products. Now its been more that month but they are still selling the same products on the same price and looting the hard earned money of the consumers by charging Above the MRP Price which is illegal and comes under harsh section in our country...I have attached the snap shots of the product and their invoices... And If still i've missed to share any relevant information then please let me know.. Please go through an link below of said product which is still live on snapdeal's portal : http://www.snapdeal.com/product/kutkut-kids-black-faux-leather/[protected]#bcrumbSearch:kut%20kut Expecting Resolution on my complaint from Snapdeal - - Snap Deal have to remove those products from their portal immediately and need to initiate the refund of access amount which they have charged to all customers to whom they sold said products and also Looking for the compensation for the mental agony caused to me as an consumer. Was this information helpful? | |||||
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Nov 25, 2015 Updated by jas_johar No doubt that snapdeal has refunded the access amount charged to me. But also they have assured me that they will not continue with such unfair trade practices but still they are selling the same products which is over and above the mrp price printed on the product.It is appalling to discover that a reputed and supposed to be reliable website like SNAPDEAL can play such a game with customers. how on the earth can you cross the MRP and still have the audacity to show that you are offering a ‘discount’ on the shoe pair!!.. Worse, even the discounted price is far above the MRP! Can i have an answer to this mal practice with customers and expect a fair resolution??!!   | |||||
 7 Comments | |||||
Comments
Dear jas_johar,
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Hi jas_johar,
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
Snapdeal Team - Your hope is good for nothing as my complaint has not resolved till yet...Even after assured by your customer care that they will call me...not received any call since 26th Nov...And to my utter surprise you guys still have the audacity to say that "HOPE YOUR COMPLAINT HAS BEEN RESOLVED.
Let me clear one thing to you that if you guys are testing my patience...then you have no idea of the power of the consumer.
Let me clear one thing to you that if you guys are testing my patience...then you have no idea of the power of the consumer.
Also you guys are still looting consumers by charging over and above the MRP Price...
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I should give 5 star rating for such TRAP. Also i would like to inform to snapdeal and i will soon file the PI Against SNAPDEAL for such illegal ACT if they will not provide the fair resolution of my complaint asap...