Snapdeal — Unable To Cancel Order — One Easy Step Cancelation policy | |||||
Order ID: [protected], Product: Samsung Galaxy Grand Max Dear Sir or Madam, Yesterday evening, I placed an online order at Snapdeal for the above product with cash on delivery (COD) payment. The order is showing as under "Processing" - meaning it's not shipped yet. Last night itself I tried to cancel the order via their website, but each time I tried, it failed saying "This request cannot be completed. Please contact customer care at +91-[protected]." I tried calling their help line several times, but no one picks up. The product is not shipped yet, so as per their policy, I should be able to cancel the order, but am unable to do so. Please do the needful to avoid headaches both for the consumer and the company. Thank you. Was this information helpful? | |||||
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Order ID: [protected], Product: 3w led bulb, number of pieces 10. Dear Sir or Madam, thusday evening 12/11/2015, I placed an online order at Snapdeal for the above product with cash on delivery (COD) payment. The order is showing as under "Processing" - meaning it's not shipped yet. Last night itself I tried to cancel the order via their website, but each time I tried, it failed saying "This request cannot be completed. Please contact customer care at +91-[protected]." I tried calling their help line several times, but problem still on. The product is not shipped yet, so as per their policy, I should be able to cancel the order, but am unable to do so. Please do the needful to avoid headaches both for the consumer and the company. Thank you.
Hi Am2015,
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team