Sony India Complaints & Reviews

Hi!

With reference to my registred serivice job no - [protected] at amber electrnoics, shop no 40-41, iin floor, wave mall, sec-18, noida - 201301. Writing here with great pain and frustration with kind of response & service this service center has provided so far

I submitted my handset sony xeperia on 08/08/2016 as sim was not getting detected in same. I was told to wait till 15-20 days for replacement with new handset at par with z1 series.

It has been not 27 days since then not a single communication till date and what is more frustrating when we tried to follow up, always received very poor & indifferent & sometime rude response.

Request you to look in to matter and please help to get arrange replacement now without any further delay and drastically improve your customer communication & over phone etiquette for this service center.

Best regards!
Paramjit singh
+91-[protected]/[protected]

There is no power supply indication and there is the no picture either from remote or from the home page switch. While the power supply cable is connected indication light for supply is not there Also when the signal to put on TV is given from the remote or home switch there is no change either in the light indication or the screen thus no picture is there

My Sony Xperia m5 stopped charging around 2 and half weeks back on 16th August . So I gave it for repair under warranty to the Sony service centre located in Valencia, Mangalore, Karnataka. I asked for a standby set but they told me that it's not available at the moment. They told me that it needs a replacement of a part and will be done the next week. Next week I call them and they tell me the part has still not arrived and will arrive next week. Now I wanted to ask them if they do have a standby set but they don't pick the call. Does it usually take 19 days for a repair under warranty. Help. Thanks.

Hi All,

No one had called me at the call back request..

I would like to have the appelate escalation desk and also your ceo mail id for the ever worst service.

[protected] / [protected]. On 29th August i again called up your call centre and raised the issue.

But the person had refused to provide the required mail id ..

I had got a call from your service centre asking to take back the mobile, When i told about the escalation sent they are mentioning that there is no communication sent from your end.. How is it possible.. so you never question your service centre is what i come to understand..

It is been 1 month from now.. and my works are gettting struck with the issue still left unresolved which makes me physically tired by following it up with you people for a solution and facing mental agony.

Regards,

Gomathi

----- Forwarded Message -----
From: "questions.[protected]@support.sonymobile.com"
To: [protected]@yahoo.com
Sent: Monday, August 29, 2016 1:29 PM
Subject: Sony Xperia Contact Center, Service Request: 1-[protected]

Sony Mobile

SupportSign upSoftware Update

Dear Sony Xperia customer,

Greetings from Sony Xperia support.

We value the importance of your concern and regret for the inconvenience.

In response to your query regarding Xperia T3, we would like to inform you that we have tried contacting you on [protected], but call not connected thus we were not able to communicate, so we would request you to revert with appropriate timing or alternative number to communicate and assist you in better possible manner.

If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected] & press 1 for Xperia (Working Timings-9:00am to 9:00pm: Mon-Sun). Alternately, you can email us at questions.[protected]@support.sonymobile.com

For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting Sony Xperia Support.

Always looking to serve you better.

Kind Regards,
Sheen John

Sony Xperia Customer Services

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Sony Mobile - Make Believe

[THREAD ID:1-CRE2X3E]

-----Original Message-----
From: [protected]@yahoo.com
Sent: 8/29/2016 10:59:49 AM
To: "questions.[protected]@support.sonymobile.com"
Subject: 1-[protected] : Service Request Number

hi all,

I have raised my query to multiple forums .

Is there anyone to address my query

Regards,

----- Forwarded Message -----
From: gomathi latha
To: "questions.[protected]@support.sonymobile.com"
Sent: Friday, August 26, 2016 6:23 PM
Subject: Job Sheet No W[protected] &W[protected]

Hi,

With ref to the above sub on the job sheet numbers.

the first complaint launched on 29 - jul -2016 for the reason sim card not deducted. They informed there is a prob with the sim and informed to change it. Post changing also we found the same issue and submitted the handset to the service centre on 29th jul 2016 with jo sheet ref no :W[protected] wherein it was informed that they need to upgrade the software and gave back the mobile with charges collected and software was updated as per the info given from service centre.

We found data not getting connected and went back on the same day wherein they changed the settings and gave and informed data would work.

Next day on 01-aug again we dropped in to the service centre with the same issue when the executive who had attended used abusive words and informed that we had done something wrong which made me very irate and asked him to keep the phone under observation and let know what is the issue. They took the phone back and reupdated the software without our knowledge and charged us additionally again for which we denied paying.

Post observation they called the next day informed phone didnt have a problem and asked to take back.

Later they again called and informed mother board problem need to pay 7K +...

My question to sony is

1. why is such treatment provided to customer

2. Is this the right Words utilised and right service provided.

3. if there is a mother board problem then why was it mentioned software not updated at the initial stage or during the second time

4. Why are you telling now it is a mother board problem . Is it because i raised the issue of me not being treated properly?

5. I would not accept it as a mother board issue as the phone was on when i gave the second time also.

6. If mother board issue does sony gives the customers such a handset which works only for 2 years even when we had bought the latest costliest model. If so you could have adviced us to buy cheaper handsets which will last even longer than the brand new one of yours.

I need an immediate revert for all my queries. And i would opt the senior executives to handle my issue.

P.S. I would require the handset back in good condition as i had given Rectify my error and not to damage my mother board just because i questioned you people for the worst service we had.

Call me at [protected]..

Regards,

Gomathi

Respected concern

I purshsed Sony Xperia XA on 16 Aug 2016 the imei of my device is- [protected] and I sent my mobile to service centre to jay shree electronics Rajkot and I am facing too much problem in there are hanging problem in it all time. I also went to your service centre and I replaced my device doa no: D[protected] and job no: W[protected] and the same problem facung with another one. Now I am tired from this issue so I writing this mail to you. I request you to solve my problem by giving my money back. I am attaching a video file of my device with this mail please find it. I would like to request you that please solve this problem.

I have purchased a sony tv KLV 32 R 402 A . (Sl.No.4315787) from sony kottayam through pittappallil agency Ettumanoor KTM on 12/9/2013.on 02/8/2016 the display of the tv get damaged and no display.As per version of Madona customer care, KTM I shipped it to KTM.They told that the tv set will be sent to madona Vytila, EKM for repairing.More over if the Parts is not available the tv will be replaced by realising the cost of the damaged parts. and collected Rs, 1000/- as advance.
But I am calling to KTM, Vytila and Toll free No, [protected].but no fruitful replay from anywhere.till date ie. on 1/9/2016. Neither the parts repaired nor replaced the tv set. What can I do for it?
What a pity on my belief being a trusted company ? give a satisfacory replay to me [protected] /[protected]

Hi,
I purchased the Led tv 512c product, and it's warranty, i logged complaint 2 times one time engineer change the part and second time update the software.
but again i am facing same issue.
i told him change the product they told we can't do.
because last one 20 days i am facing issue.
please do the needful.

complaint number[protected] and 34067057

my mobile number is [protected]

Hi
This is to inform you that we bought a 40 inch sony led on 15 august 2016 from reliance digital gachibowli branch but till today's date the garantee card is not been issued.
Send all the details to the shop twice in whattsapp number and complain has been registered.
No action has been taken. I request you to solve my issue as soon as possible. Waiting for a positive response.
Regards
Amitabh
Contact... [protected]

I bought a sony vaio laptop fit 13 model no-svf13n1asns in5 on 01/05/2014... Job sheet number is - j61592080 and i also bought 3 yr extended warranty..2-3 months ago my laptop started giving me some problems.. There was heating problem along with high noise of fan and the charging point was not working properly.. Side beneath the battery started bulging out due to unknown reasons.. So on 05/07/2016 i took my laptop to sony service station which is located at national shopping complex near nandan cinema chowk amritsar.. They gave me a time span of 1 week.. After 10 days i got a call from sony that my laptop had been repaired and i can take that... So the next day i went to service station and was checking my laptop when i noticed that the bulge underneath laptop was still there and login password had been changed... Os was changed to windows 8 (As i gave the laptop with windows 10)
I told them my problems... Again they said that they will look into matter.. After two days 1 received a call that i can take my laptop back.. Again i went to service center and noticed that the bulge was still there and there was login password to the os.. I asked them about that.. They said the bulge could be due to physical damage and they didn't touch the software part.. But there was no sign of physical damage as it was due to extreme heating of laptop body.. Now they are saying that they cant do anything about it.. It wasnt my fault and it is not due to physical damage.. They are saying that it is not included in warranty.. The problem is due to their hardware issues and they are not solving..

I am literally fedup with Sony Xperia C4 dual model. Since my purchase of this mobile last 8 months, I have given 3 times for service center. I have given Rs. 2500/- extra for white color and now this service center offering me black color in same model. I can accept higher model but not black color in this same model. Pls help it has been 25 days since I have given mobile to service center.
Work order no. W[protected]
Pl pl pl please help me.

I purchased a SONY Bluetooth SBH20 ( Black colour ) on April 2016, i have a fault on bluetooth and handsfree, am visit nungambakkam authorised service center for the issue on 18.8.16, he collect my bluetooth, he tells bluetooth will replaced in 7 working days, then he call me on 24.8.16 come collect your bluetooth, 25.8.16 am going to service center, he gives a SBH20 ( White colour), i asked for colour change he tells available stock only White colour, I like only black, so i searced lot of Sony center and buying on Mount Road sony center on April 2016, i want Black colour Bluetooth only, so please take a action as soon as possible...

I gyan chandra bhatiya of bhatiya electronics facing a lot of problem with sony services i had filed a complain against the my stock sony tv my complain no is 33666163 registered mobile no [protected] i had called many times to the customer care but there is no response i fed up of this type of issue so please look over my complain it will be greatfull to me.

Sir, my name is ambreesh pandey, i received a xperia t2 ultra dual on 7/3/2016, on the next day of receiving my phone. I started facing problems like not charging, sim slot not working, micro sd card slot error, heating issues, battery drain and software related issues, i visited service center on just next day of receiving phone and requested them to replace my device because there are a lot issues in this phone in just one day, but they never replaced my device nor replaced it, i submitted my phone 3 to 4 times in service center janakpuri d. C delhi, every time they repair my device and after 2 or 3 days, the device gets dead completely, now its almost 5 months and i haven't use my device, sony manipulated me, today i visited service center in noida sector 18 so that may be they can help me out. But they don't submitted my device and told me that the service center where i submitted my device has created damage to the pcb, and they will not submit it in warranty, invoice and pics attached.
I want my device to get replaced immediately. Else i would like to file a case in consumer forum against sony and service center. Please help me.

Ambreesh pandey
[protected] (M)

I have purchased new sony c4 handset on 25/09/2015 and after few months i started facing problem with my handset touch problem sensor problem over heating problem my handset has been to service centre 4 times but still it's not working properly company executive saying that they had replaced touch panel motherboard but nothing is fine with this phone i want my handset to be replace please resolve my problem

Hello team,

This is to file a consumer complain against sony india.

My sony smart tv model - kdl-43w950c which is still under warranty, stopped working last month around 12th of july and is at the service station since then. I have been chasing them for the repairing/replacement of the product. It has been over 45 days and i still do not have any resolution from them. The service center says that they have raised a request for the replacement of the product since the product parts are not available with them. However, nothing has happened yet and i am still waiting.
I really need you to look into this and help me. This is really an harassment to call up/visit the service center every day.

Hoping that you will take my case and get me what i deserve.

Thanks,
Sanchit

I hereby to say that I have my Sony Xperia z1 compact bought in September 2014. I have faced some problem in my mobile on 14th Aug 2016, as my volume down button making the function of power button and fluctuation came on 14th and on same day it was dead. So I decided to go for Sony authorized centre and submitted my handset on 15th Aug. They told that it is dead so we will forward to Chennai for estimation for cause of dead of my cell as what problem caused would u get resolve this after 15 days after estimation comes. And after four days the Sony called about estimation and that was shocked for me as I was bought this of Rs.28000 and estimation came of Rs 26800. They told that the board will change and screen problem there and all. I told that there will not much more problem in my mobile. But they told the estimation has come and you want to repair or not. I told just bring back my handset. I got my hand set on 26th Aug. And they are also demanding for inspection charges of Rs 115. And I visited to local and nothing any problem I am facing in set. As only charging required then it started and I am using it without any problems. So how estimation has come for this handset if board has to be change and screen... But here is no such any issue. If we take out the valuation of my handset after 2 yrs it will apprx come around 23-24. So how this estimation come of rs 26800. All are trying to make fool to the customer to make money as such a important. I am very much unsatisfied from this estimation and your chekup services for this handset. You have provided wrong information to the customer and violated with wrong estimation. How I manage in 10 days without handset as I am in service job. I want the compensation which I got loss within this period if there is no such problem and you took more time in resolve. I want explanation in this issue... Please look into this matter from customer concern.

I have given the sony music system to your authorized service centre - m/s club electronics at south extension new delhi vide job no. J61985107 for the symptom “set goes to standby mode”. The complaint no was[protected]' for music system model no.-hdc-az33d, serial no.6106236.

Upon inspection of the product, engineer observed that the main board, sledge motor and belt are defective and need to be replaced for satisfactory working of the product. Therefore, the initial service estimate of rs.5, 749/- was informed on 22 august 2016

Again when checked on 26 august 2016 it was informed that the product has lived its life. Now, it is very difficult to get the parts. The system was lying at service center for since 6th august 2016.

I have bought the system 8 years back and music system is hardly been used. I have purchased a high quality and a costly system of a brand of sony, thought it will perform for years but sorry to say very poor and hopeless services by such a big brand.

Kindly help me and do justice in case
Rajesh
[protected]
[protected]@gmail.com

Dear sir,
I have purchased a home theater system bdve3200. and complaint to customer care for installation of the above said home theater system on august 19 with id34010571 and it was insisted to shrusti enterprises davangere. but one person from shrusti enterprises called me by cell [protected] and told me that he will send a technician. but no one called me on aug 22. i called back to the same number through which he called me but he didn't pick my call. i again complained to the customer care number & lodged a complaint of the same on aug 24 with id34117855. the person from customer care assured me that he will make arrangements within 2 days. but no one from the above said enterprises visited & made installation. again on aug 27. i called to the customer care with id 34188766.& asked for the reason he said me that first time when he called me. i never got the call. the second time there was a power failure. which seems so silly to me.& said to the third person of customer care that if i never picked his call. how could i call him back. & for the second reason how come he knew that there is no power in our place. my home is equipped with u. p. s which is enough for installation. i also said the 3rd person from customer care whom i called on aug 27 that if you can suggest the service center technicians to install by one day. but till date no one of your service center customer care called me up & resolved my problem. i fell shame to say that such a huge reputed sony company does not have a proper customer care service & installation team. hence please buy back the home theater system so that i can purchase an another company's home theater system or else take action against those presons who are spoiling your reputation. hope you will do the needfull& reply to me the action taken against them.
Thanking you,
Roy.

Dear sir.
Submitted my tv on 16 june 2016 with job sheet no. J61697705.
For the complaint of lcd panel broken, ,
but till now my problem of the tv is not rectified .
Says - parts not available .
They are not even ready to replace the tv with the option of 25% reduction on the mrp. With the similar size tv.

More over the worst part is i have been calling the service centre, patna since 15 days but they r not replying it.

Kindly do the needful at the earliest.
Thanks

Sir i have purchase sony led bravia r41b model in april 2015 approx 24000 and after one year arise problem display. And tecnisian said 9000/cost chang. Sony its branded product but pour quality of product. I am unable to waste more money. And shop person said its tv cost 50/rs as a scrab. Please give guidance satish jain [protected]. Vadodra gujarat. I have believe in sony product its my mistake.