Sony India Complaints & Reviews

My bravia tv got vertical line and need to replace display panel and I paid deposit and many many follow up also no action taken. It is very upsetting that SONY as reputed company treat the customer this way MY this issue was first highlighted in[protected] and again on 27-06-16 by job number J61528037.

Please do the necessary parts replacement and if the part not available please do change new TV at the price agreed by SONY for the parts

I have spent lot of time and money to get definite answer from me and I do not agree any other proposal except change the parts or change new TV

I have purchased one sony led 32r482bin5 on 13.03.2016 from m/s raj electronics, nayapally, bhubaneswar. Due to double image on the screen i have lodged on line complain with company and as per the direction from the service engineer i have handed over the tv for repairing at service center on 09.08.2016. They have assigned job no:-j61907529 by service center. Despite my regular follow up with company and service center i am not getting any status of my set. Even they are not sure when the set will be repaired. This is quite ridiculous. Kindly take up with the company. I am giving the details phone no of the seller and service center.

Eller no:-raj electronics[protected]/2565725/[protected].
Ervice center:- happy care service, bhubaneswar
Mr pasai-srvice in charge-[protected]

Sony service centre is not accepting my xperia z3 compact for repair as it was purchased outside from india (Purchased from qatar). My mobiles' suddenly half of the touchscreen stopped responding so on contacting customer support they asked for showing to service centre, but the service centre refused to accept it saying that they do not have its serial of product and asked for showing it to local vendor. But as this is a sony product why are they not accepting it, as a local vendor would not know about specific repair of this problem better than the manufacturer itself.

My set is taken by the prompt services, bhopal - service centre of sony mobiles, who had not provided us the set after rectifying the camera problem even after 6 days. Sony service centre staff are not bothered the inconvenience of the customer who is without mobile set.
Even after continuous contact with the service centre and personal visit, they are getting us agreed as to hand over the set stating that there is no problem with the rear camera, as it is functioning with its high potential.
When we got compared with the other same model set, the images and performance of both the cameras, even though, they are not concentrating and stating that there is no clarity problem in the rear camera. Even they are not ready to compare both the sets to come to a conclusion with the rear camera clarity and images.

When we compare both the same model set, it is automatically exposed that the images are not coming clearly in compared to other set. They are not ready to rectify the rear camera.

We can't expect from such a highly reputed world fame company i. E. 'sony' who is having a variety of product around the world. Whether, the sony company's officials are also not bothered with their customers or after the product is sold out to the customers.

Job no: w[protected], dated 11 aug 2016
Ticket id : [protected], dated 11 aug 2016

Service centre address : prompt services, mansarovar complex,
Bhopal, madhya pradesh, india.
Phone no. :[protected]

Persons who did not responded over telephone : shri sunil malviya
Incharge : shri dev nath
Who says us, you come tomorrow, its time to close the office - even after 06 days of the mobile set with them. Rather to hear the problem and solve the problem instantly, he is calling next day.

I bought a phone xperia m5 in feb 2016 which automatically shuts down on it own accord and became dead on 5.08.16
I gave the mobile on the authorized service center they took my mobile for out of warranty repair saying the glass back is cracked when i later on checked up i found it is a common problem occurring in the phone model m5
The service center is higly uncooperative and unreachable
There is no other centre also
They refused to help when the problem is of software n internal and within warrenty period
Even long delay and line is a comon problem at the center

Gave my sony experia m4 on 21 august for repairing... They told to receive it after 7 days. But when i went to take it.. They told me to come after some days... They kept on delaying the service... And it has been almost a month since then and i still have not received my mobile... And the people providing services at service centre does not behave properly and are very rude in our conversation, they are paying no attention to any of my problems...


Mobile - sony xperia m4 aqua
Imei no. -[protected]
Job no.-w[protected]
Ticket no - [protected]
Name - murtaza shamshi
Contact no[protected]

I buy sony xperia m5 of rupees 35, 299 . on 10/10/2015 and getting some problem in it, It get switched off by its own many times after getting in contact of water due to rain but on the manual it is clearly given that this handset is water proof. I went to service centre (Aligarh ) and they said that your handset is not in under warranty but I have the bill of my handset with one year warranty.

Dear sir/madam,

My name is anupam das gupta from vishakapatnam, andhra pradesh.

I purchased sony xperia m5 dual smartphone for rs.25000 from sony
Center, sai balaji enterprises vizag on 25.06.2016.

Submitted at authorized service center innovative technologies vizag on 23.07.16, while its in warranty period, by only using just for 10 days the
Handset started showing severe problems of auto off & while submitting
For complaint never really starting.

I was told for 15 days of delivery time, now that its almost 30 days
What is the status of my handset.

When enquired at customer care they are telling its waiting for the
Hardware spare.

A company like sony if they cannot afford to have spare part of a
Product why they are selling it in market.

A company like sony if they know that the handset is having problem
Why do they launch it in market.

I want to have my handset at the earliest or else i will go to the
Consumer court.

Anupam das gupta
India

I purchased an xperia z5 premium dual with all my savings. Last week due to rain the phone stopped working. It was in my pocket when it was raining. I remember all the flaps were closed as they always are. The screen started flickering and then the screen was non responsive. The device seemed like it got crash or something. I went to nearest xperia store where the attendant told me that the device is water damaged and the only option i have is to pay 80% of the initial cost of new phone to get it replaced.
{moreover, i don't have an insurance on the device because the only insurance retailer is syska gadget secure which i found in my previous phones to be a fraud investment.}
This is horrible service. I don't want my phone to be replaced by some other phone. I want my phone repaired!!! I want my data back!!! I don't want refund for a device which your company claimed to be water resistant or waterproof ipx8 or anything. I am a sony lover, i respect your phones. It is unfair to pay for my device to be restored or replaced. I want my important college research data which is in internal memory of my phone.
I am very disappointed with the response of customer care guy from service centre.
If you don't take serious action on this, i believe the only option left for me is to file a complaint on your company under indian penal code 1860, section 415 & section 209/ or simply under false claim act.

My device model number is e6883 (Gold)

I purchased a sony led 42 inch led costing 64000 on oct 2013 at jodhpur, on 18 jun 2016 while i was watching tv suddenly screen started
flickering and showing dual images and there after some vertical lines.next i lodged a complaint to customer care accordingly a rep from service centre came and after inspection informed me that panel gone defective and repair cost is around 23000.so far despite of my frequent mail and personal contact my problem is not resolved.now i feel purchasing a sony tv is a mistake

Purchased a new Sony Xperia M5- E5663*on 13th Oct 2015.

Phone was getting auto switched off and gets started only after it was plugged to Powe socket. Phone used to roast and heated like anything.

Took it to the service center and they just did software refresh but it didn't solve the problems so took it back within two days and they told told keep it for 10 days and changed motherboard after which they gave it back.

Few days it worked but again the same problem continued.

Went to the service center and the phone is with service center from 23rd July with no response.


Told them that I am ready to pay the difference for a higher phone X5 premium and they verbally agreed but later refused saying there is no such policy.

I am just waiting and waiting and waiting.

They agreed to give same model which I don't know if it is a new one or a refurbished one.

Please help.

Complaint no. :- W[protected].

Regards,

Suketu Shah

Very first day when I receive this handset I face problem regarding voice communication to another person. When I call anyone they reply they not able hear my voice clearly. I think a new handset approximately price 30000/- with problem with mike given to naive customer. After this I go fourtimes to service center in jaipur rajapark. Any time situation remain same. Last time one person of this center behave very rudely and they use my handset 45 days and after this no improvement. Kindly resolve problem asap.

Sir / Madam,

A Sony Xperia C5 Black cell phone with ser No and IMEI No as[protected] and [protected] respectively, was bought vide the bill No 6690 dt 07 Jan 2016 from M/s Raj Musico, Agra.

It has since been about 07 months; and we have been COMPELLED to visit the 'service centre' at M/s Ankur Care Center, MG Road, Agra, for not less than EIGHT times - or even more - owing to the incessantly cropping up of FAULT after FAULT in the aforesaid cell phone out of the range of products from your company.

The latest LATEST 'fault' has been booked with the above stated service centre vide the service ID [protected] and job ID W1-[protected] dt 13 Aug 2016 due to a) inoperative OUTGOING voice, b) hung touch screen, and c) inability to be connected to TV.

It is nagging & extremely disgusting that a product of Xperia range from Sony, out of SUBSTANTIAL cost, could be of such 'inferior' quality that keeps on bothering the user with one or another issue all through the INITIAL 08 months. What are we to anticipate thereafter when the 'warranty period' gets OVER ? One fourth of the of the time of possession of the product has been spent in parting away with the product at the service centre ! Henceforth, we will NEVER heed to any suggestion of recommendation for Sony cell phones.

Besides, the attendants at the service centre would not listen to the customer's grievances - and instead EDUCATE them more on the experience that the customer would intend to share with. The attendants NEED to be a little patient as well as polite.

Kindly reconcile, and ensure, that hereafter it will NOT be mandatory for us to keep on visiting the Sony Service Centre repeatedly and frequently. The cell may be retained for a reasonably extended period; to be returned with a SOLID GUARANTEE of 'sustained hassle free' service to the convenience of the user, please.

Thanking you.

I have purchase Xperia c4 dated on purchase 29sep15 from city collection (nagpur) invoice no.015123 This phone is giving trouble after trouble I have (innovation computer) submitted this phone on 6&18july16 for repairing but still my 📱 is nt giving satisfaction performance now 📱 having problem battery backup up problem hence I request u for Exchange my mobile 📱 with new pic your kind cooperation in this matter please high solicited .
Thanking you
Best regards
Mukund kothari
Nagpur
[protected]

Sir,

This mail requires your immediate attention .

We had purchased the Sony TV Remote from Vigneswara service center one of your authorized dealers in Bangalore Koramangala. The job sheet number was J61017212. The television Model"KDC-32EX420" was also mentioned to him along with our TV Remote No RM- GD020 . After waiting for four long months we got the remote which we ordered but to our dismay the remote is not working with our television, the reason being the remote given to us is fora different model . The remote given was GD032.

We have expressed our strong dissatisfaction to the customer service center today at 5.00 PM . We spoke to one Mr. Pavan and expressed our dissatisfaction. He has taken time to consult his seniors about the issue and has given the complaint number as "33873104"

Kindly see that i should get a replacement for the remote i purchased. Awaiting a positive reply

Kindly do the needful

Thanks
shyam.V
[protected]
[protected]

Hello Team,

We have complain many time at Sony Dealer & Sony Service Center, We purchased new Sony TV which was defected . After complaining to Sony Dealer & Sony Service Center, We are not getting any proper revert from then.

Please help to get TV Replaced .

Please find the attached snapshot explaining all the conversation in detailed.

We got many complaint number, Below is latest one.
Complaint Number :[protected]

Dear,
I bought an led in oct 14 from ashoka trading sec 16 from faridabad, product was financed from bajaj finserv.I was told by mr parminder (from Sony) -[protected] to extend the warranty of the product on which i agreed.He prepared a rough estimate about the extra Emi amount to be paid as extended warranty & told that all details will be updated online with bajaj finserv.I didn't notice the amount of emis & make all the payments clear on time.But few days back my led stop working and when i called cust care they told to pay the service charges, i told them that its on under warranty but they deny.
I visited today 12 aug 16 to check with ashoka trading and showed the proof of receipt which mr parminder has prepared that time for extended warranty but they simply told that might be parminder forgot to mention the same in documents.Kindly let me know where i am faulty & why i need to pay the charges when i was told that your product is under warranty.
I still kept the Sony led box carton cover where it is mentioned Bravia 2 Year extended warranty * sold separately in the assumption that this is the proof of extention of warranty but i was wrong.
I am attaching all the documents which i am having with me.

Sir
one of sony technical person took my brother in law's sony tv model no ktv-325400A serial no 1231320, from PAMIDI on 1-6-2015.Till today there no response from any company person.Is it service, let me know

Thanks&Regards
Murali
[protected]

I had purchased a 40' colour sony led tv klv-40r482b in nov 2014 alongwith 2 more such televisions. I am now facing the bleeding colours and distortion on the screen, the customer care (Complaint no 33761445 dt 7/8/2016) complaint was attended on 11/08/2016. The visiting engineer, mr rana told me that it is a display panel problem and needs to be changed and the cost would be around rs. 20000. After paying so much price for a brand that claims to be of best quality, within such short span o[censored]sage (Not even 2 years) makes me think what do you define as quality. When i did some research on the internet on the product i found a lot of people facing this same problem. I would request the concern authority to take immediate action on this and get the display panel replaced free of cost or replace the unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least customers of such companies which is so expensive (Because the products are of best quality) can expect from such a big reputed organization. I had even sent an email to sonyindia. [protected]@ap. Sony.Com today but haven’t received any response as yet.

I'am a big fan of Sony products, so I have purchased Sony Bravia 50" LED TV (Model no: KDL-50W800B) on 10-June-2014 from a authorized Sony Center in Vashi, Navi Mumbai. Now from 07-Aug-2016, suddenly the screen started showing vertical lines all over it while the TV was "ON". I registered a complain to "authorized sony service center" asking for a service engineer to visit and diagnose the problem. The service engineer checked and told that its a display panel issue and can't be repaired, the only solution is to replace the whole display panel and gave estimate of 40, 000 Rs., which is like half the price of the TV.
Without any reason the display is spoiled by itself, Sony should do something for this and also the warranty provided was only for 1 year. I have purchased the TV for 1, 10, 000 Rs and such a expensive product should not show-up with such issue this early. Very poor quality and didn't expect this from SONY. Just for the quality only we all spent almost 200% on purchasing a product which is available with the competitors in half the price (with more features as well).
Hoping for some help from here.