Sony India Complaints & Reviews

Can the company let me know what would be the cost of replacing the led panel for Sony Bravia KDL EX520 40 LED TV. and where i can procure the panel. We dont trust the service centres as it is not run by the company itself. EArlier the company used to run the service centre and the trust factor was great.

My TV was working fine but suddenly last year it started to show pink and green colour. I called the service centre and...

Hi I have purchased Sony bravia smart led tv last year with the Satyam electronics, pritampura delhi and since the first day the product is defectice and sometimes turn off itself, changing colour and sometimes neber turn on due to which earlier i have made complaint to them with in 2/ 3 months of purchasing the same and their person had come and taken the product to their lab infoming me there is problem in the mother board of the tv and...

I submitted my mobile for repair at sony service center.When i got my mobile back, Sim tray was missing from it. I complaint about it but they are saying that they have inserted it while handover. it can be checked from CCTV footage that they did not inserted it. but they refused to show it. i am not able to use my mobile because of this. please let me know where can i report this. my email id [protected]@gmail.com

Below...

We purchased a sony 42 inch TV about two years before.we handled it very nicely. With out any reason the pannel of tv set gone bad. All of sudden it stop workinganf what only we see on the screen is two bright line. SONY TV Service Center says this is common problem with sonyTV products.
repairing cost is more than half of the new set.
Do not buy Sony TV. This a watse product of Sony. However other producs like camera are good....

Registered complaint on 10th Sept.2016 Request no. 34480482 assign to authorized service center Teknika Electronics Dombivli (E) = [protected] /[protected] . Try to contact them 40 times but they neither receive call nor come back. Today is the 5th day but till our issue has not resolve nor attended. How co like SONY has appoint such unprofessional service centers. We are just stupid we purchase SONY product....

This mail was send to Neeraj Kamra

eep sah
11:55 (11 minutes ago)

to Neeraj
Dear sir/madam,

This is in reference with job no W[protected]. At the time when phone was submitted to you, phone was switched off and water damage identified by your service center expert. After two or three days I received a call from your end about to change motherboard and battery as damaged by water....

I bought. Phone from Sony in April 2016 and 2 months later his ear speaker getting damage and I submit my phone in service centre fortune hazaribagh in 23/7/2016 and yet my phone not give me back I'm contact in service centre he told me your phone is given back in 7/9/2016. But my phone is not given back my phone register no.[protected] and job no.w[protected]....

We have repaired the home theatre player on 29/08/16 at Sneha Ele. Sony Authorized service centre Amravati (M.S.) problem recognised centre port not working so change part no.[protected] nos. of IC CXD9788AR invoice no. J6/FY16-08/000440 Amount Rs. 1652.00. But problems continue now the service centre repairing estimated of Rs. 2250.00 for change the Motherboard. Now we totally confused for repair or not. If they firstly give the total cost...

I had purchase a sony bravia Led TV EX520 40 and now I am facing a problem with the panel. It is showning vertical green line and the picture is hazy. I called the authroised service centre for detecting the problem. But they are charging exobitant price almost the cost of TV for replacement of panel. It looks like I can buy one more tv of different brand with the cost of repair.
Sony being a branded TV good at its product. I am surpirsed...

Subject: Replace of led tv.­

Sir im sunil jain from panipat. My mobil­e number is [protected].
I purchased a 32" Sony LED in JULY2016.­Now i am seeing a vertical bar of white ­line and distortions on the screen.I com­plained to the customer care and they ca­me to inspect the TV.They told that it w­as the display panel problem . I mean af­ter buying a top quality product and tha­t failing within one month o[censored]se...

I had purchased a sony xperia m5 ds/gold mobile phone on 24th july 2016. After few days of purhasing the phone i started facing battery issue, my phone used to get discharged even after charging for hours. I handed over the phone to service center for looking into the matter but till date i have not yet received my phone back resiong that it is not repaired. I had buyed the phone looking after the reputation of the company but the service...

Service given by Aaradhya enterprises(Pune) was not good but it was worst. The behavior shown by Lady over there was quite surprising. She wasn't even listening my problem clearly and giving vague answers to my problem. She was talking harshly and rudely. I thought sony's customer service was best but now i don't think so. If the service people don't know how to do talk with customers and if they don't know the knowledge about technical things...

I recently purchased television, which is not working.
I raised a complaint (no.[protected] on 30th August and was told that someone will come and attend to the problem in 48 hrs.
When no one came to attend to my complaint I raised another complaint (no.[protected] on 3rd September.
The service request was assigned to Neosa Electronics (P) Ltd. Phone No.[protected] / 40159525.
I also spoke to the person there...

Sir i am sunil jain from panipat.my mobile number is [protected].and my complaint number is 34473929.i purchaged sony led tv one month before in panipat.today sony service enginer come to at home and checked the led tv. he told me led tv panel destroyed and told me we are repaired led panel desplay but i am not ready for repaired of led tv. please replace with new led tv .thank ing you....

Hello,

I am using Xperia Z5 premium Dual Phone since November 2015, but I am facing lot of Problem.

1. - Hang
2. - Heating Problem
3. - Poor Battery Life
4. - Poor Camera ( Response Time and Taking picture is not clear in low lights)
5. - Head Phone Jack port un-functional ( Hardware Issue)

I replaced my Phone Recently via Sony Service center and they gave a a swap...

Sony is worst, pathetic, disgusting. Even the customer care centers are worst... I have Sony Vaio laptop purchased in 2013 end and I got it repaired in 2014 then 2015 and now it is in the worst situation. I don't think there is any laptop which will stop working in 1 or 2 years. Its built quality is cheap and hardware also. My laptop is now 180 degrees, front panel is broken, DVD player doesn’t work and it doesn't start without charging...

I have submitted my phone to Sony Authorized Service Center nearly a month ago, and all I am getting the reply every week on Saturday evening that "it is under repairs it will take 5-6 days", this is the fourth week I am getting this message from the service center.
I have called the Service Center all they say that Product is not with them its at main service center .
I have called there toll free number and compliant about...

10/09/2016
I have purchased C4 Dual on 23/12/2015 but I started getting problem from july 16. First time I have deposited phone to Sony service centre siliguri ( W. Bengal ) on 16/07/2016 ( job no – w[protected] with the complaint of touch, but after repair there was again problem after 4 days. The mobile becaume dead so I again deposited the mobile.
Secoun time I deposited mobile on 08/08/2016 ( job no. w[protected]...

I purchased a 32" Sony LED TV KDL-EX650 in Nov 2012.Now i am seeing a vertical bar of white line and distortions
on the screen.I complained to the customer care and they came to inspect the TV.They told that it was the display panel problem which should be changed and it would cost around 17k. I mean after buying a top quality product and that failing within 3-4 years o[censored]se is totally unjustifiable. I never expected this from Sony.I...

I purchased Sony TV KDL-46W700A on 19th Feb 2014 for INR 75, 000/- within short period Sony tv panel created problem., while enquiring with Sony service centre they asked to replace the panel. Which costs around INR 30, 900/-. whether Sony TVs panels had designed short life span upto 2 to 3 years., , Common people can't able to spend every three years to replace the panel. I trusted the word (make.believe) and purchased the Sony product.,...