Sony India Complaints & Reviews

Sony - not like old days. Last 10-12 years, all sony products have started showing one or the other complaints. Very bad quality product, always highly priced & horrible after sales service.

Sony still uses its "old" brand image to mis-sell their bad quality products, i must say. All sony products has lost its quality & no after sales support no matter how genuine the complaints are.

The 55-inch 3d led tv model no. Son-kdl55hx750 bearing serial no. 3255289, was purchased on[protected] from qrs retail limited, west nadakkavu, calicut via their invoice no.[protected].

All was well until 16th aug 2016, where it started showing a horizontal line which is around 1-inch wide on the lower half of the tv plus an additional blackness was seen on the left half of the screen making it blackish.

Upon requesting the service from its authorised centre, technician informed that it is a problem with the display panel & that it need to be replaced for which it will cost around rs.46, 000/-.

Whaaaaaat the hell???

I have sent a mail directly to sony requesting to replace the display foc or asking for a discount on the new spare part price; as its only been 3 yrs now.

I have been a sony customer for the last 28 years, but when i am confronted with a genuine complaint, sony had not even cared to reply the mail or to support me in any manner. The tv is very expensive with a price tag of rs.1, 13, 000/-.

It was quite a shock and a huge scar on the repute of sony, to understand that there is no warranty provided for display panel for such a costly product, even for atleast 5 years???

Very bad quality product i must say, always highly priced & horrible service. Sony still uses its "old" brand image to mis-sell their bad quality products, i must say. All sony priducts has lost its quality & no after sales support no matter how genuine tge complaints are.

Dear Sir

I have lodged a complaint to your service center @[protected] and to the bangalore authorised service center "Abhivrudhi Tech" on 22nd August 2016, complaint number [protected]. The complaint was the Red color was not visible in the picture. The picture quality and the voice quality was perfect. There was no problem with the picture or the voice.

But with deep regret to inform you that the responds from both the service centers were pretty bad. On 24th evening @ 9.30 pm one of the technician had come and without checking the TV, he has informed that the picture tube has gone. He was bit hurry and not having the intention to identify the complaint or to rectify the problem. I could notice that his attitude was not good. But the TV was in perfect working condition, we were able to see the TV and the picture quality, voice quality was pretty good except the red colour was not visible.

Since I have insisted, he has open the TV and checked. He has cleaned the circute board and done something. It was working. The red color was visible and the picture quality was perfect. But next day(25th August 2016) we have switched on the TV, we could find that the same old problem is persisting. We could not see the Red color in the picture. I have again lodged a complaint to your service center. Your call center executive has informed that he will sent another technician. But till today no one has responded.

Yesterday (27th august 2016) again i have called up you service center, but as a surprise, I got different update from your service center people. I could find that there is a gap and the differences in the actual fact and the update provided my your bangalore service center/technician in your system.
I have informed your people to cross check and address my complaint immediately. I had a discussion with one Mr.Ashik(Supervisor) and requested him to cross check with the technician and address my complaint immediately. But till now, no responds and no communication
Requesting you to take immediate action to address my concern at the earliest. Thanks

Its very bad. I have logged complaint to change TV screen from last month but there is not any action by Sony. I have extended warranty also . Its not cover under it. But I think Sony is not serious or interested for service. Can anyone from Sony look in these matter and resolve it on priority?
My complaint details is as follows:
Repair Reference No J61802613
Product Model KDL42W800A/ZIN5
Thanks
Kundan patil
[protected]

My 42inch (sony bravia )LCD not working properly a 4inch white strip coming on screen and over heating please provide me a proper suggestion and information what should I do. I have copy of original bill and all documents which are attachted with them.I have already registered complaint but they don't reply yet.please suggess me and kindly send me mail.

Dear Sir,

I was facing some technical problem in my LED. As such I complained on your Customer Care. The Technician came and he took the LED and committed me that it would be OK with in next two days.

It has been now 10 days no action has been taken. You are requested to take necessary action in this regards.

Complaint No[protected]
Kuldeep Singh
Cell No-[protected]

Hello Sir,

I have purchased Sony Bravia LED KLV-28R412B worth 25k in March 2015. and only within 14-15 months, it has started to show several black vertical lines on the display. The technician sent by the sony service center told us that display panel need to be replaced which will cost 10, 000. Servicing center is not very cooperative when asked about how a brand like sony can fool people like this. NO action has been taken after we refused to pay such high amount to repair the tv. Please help me to find out solution for this situation.

Your immediate help would be highly appreciable.

Hello,

This is reference to - SONY KDL46W700A smart television that I purchased on 12th May 2014 from Rahul electronic PVT LTD (Goregaon West), details of the same are as mentioned below:

Chasis no. 4309837
Invoice no. CIN/518
Voucher no. SLS1503274
Order no. ORD1502691
Amt paid: 80, 0000.00 (Approx) INR

I am very unhappy with the current situation that I am facing, its been 3-4 days since my Television is not working, on checking with the service team we have been notified that the panel is out and we need to replace it with a new one worth 30, 000.00 INR. i fully understand that the warranty was only for a year & its been more than 2yrs now, but does that mean that if such huge misshapes occur the Sony group does not take any ownership, looking at it this way sonny would manage to earn 1, 10, 000.00 on such cases in a short span of just two years.

The reputation of Sony is so huge that common salaried people like us, use up even their saving & opt for such expensive television thinking that this is a one time investment & to my surprise the television has stopped working in just a year over the warranty period.

I am very disappointed with the product & the service equally is bad as the people are not willing to provide any kind of support. I need a replacement of the dead part with a new one as early as possible and at a considerate rate and i am absolutely not willing to pay 30, 000.00 INR as it does not make sense to pay such a big amount in such a short span of time that too after buying a product from a reputed company like SONY, I could have easily opted for a Micromax or any other competitor prevailing in the market with same features & at a very low cost, just because people have faith in you & your products, you have no rights to play with their emotions.

I expect a very positive response and quick resolution to my problem.

Dear Team,

This is to inform you that i called to your customer care too many times regarding my sony LCD installation an demo, but 2 days crossed still no response from your technician side.
i always prefer sony product coz of brand and today i am very disappointed with your services.
i would request you kindly do the needful.
this is very embarrassing that i am writing these type oof feedback for Sony.
sorry team but i am suffering.
thanks and regards
tarun bansal
[protected]
[protected]

I bought Xperia XA Dual (F3116) with product ID: [protected] on 25/08/2016 from sai electronics shop no. 28, B&E DDA market, Dilshad garden, Delhi 110095 and got to know that the phone has major battery drainage issues. It gets discharged even without using it. It runs for 3-4 hours only on average usage and it takes longer time to get fully charged although the company promises fast charging, it also hangs. Camera is also below average. Please look into the matter as soon as possible and also i would like to return the product and get a refund. i want my money back. i feel duped

We purchased a Sony Bravia KDL-55W800C 139cm 55" Full HD 3D LED Android TV from an authorized Sony Center(THE R&R MARKETING COMPANY), Chokalingam Nagar, Madurai.
INV NO: MDU/4082
INV DATE:15/02/2016

I would like to bring this to your notice, that this TV has taken away our peace of mind.

We paid not to buy the TV, but to ruin our happiness at home. This TV is hanging very frequently. The authorized service center at Madurai has employees that do not know how to diagnose the problem. I am sick and tired of hearing the following from from every technician who comes home
(i) The WiFi should be switched off( What is the purpose of buying a smart TV)
(ii) The HDMI Port is causing problems, so use the other slot
(iii) DTH set top box should be replaced
(iv) The software should be updated and so on

This is a perfect example of the great saying" A bad carpenter blames his tools"

I kindly request you to please replace the TV for almighty's sake and give me a piece of mind

Thanks

Dear sir
I submitted my laptop to change the diaplay in the service center haldwani on dated 8th aug 2016..they changed the display but some small part of laptop is with the engineer and he is in leave now but now from 15th aug daily the service center guys are giving excuses like still the engineer is on leave he will come after 1 day..sometimes after 2..3 days..i visited their so many times now..plz give me a good solution bcoz i cant wait now or otherwise i will go for a complaint in consumer court.

Purchased on 28-4-16 installed on 1-5-16 same day display problem it replaced. From 10-8-16 internet not sporting dates changed to 1-1-15. Complain registered on12-8-16 id 33857722 tech. From paragon enterprises chennai visited. Again complaint registered on 19-8-16 id 34024730 three times technician visited problem not yet solved. How long do you want us to wait. We have not purchased your product just to keep it like show off. Pl do the necessary

I purchased the system on 22/12/2015 and have hardly used the system for 30 hrs till date. Ref.Product 8D no.13060681, serial no.3302713. Invoice no.S008232 dt.22/12/2015 from M/s.FRIDGE HOUSE, Thrissur - 680001. Three weeks back, when I was watching a movie, the system switched off and each time I tried to switch on, the unit would immediately switch off.
I reported the complaint to M/s.Access Electronics, Sony authorised service centre, Thrissur - 680006 vide complaint no.5287. The service Engineer who inspected the product and advised for getting the Unit serviced by Chiyyaram service centre and the Main Unit was taken away on 17/8/2016 by m/s Access Electronis for repairs (Job no.J61997547 dt.17.08.2016 and complaint no.[protected]. I am told today that some part has got burnt and order for the replacement part has been made which would take some time to arrive.
I am a great admirer of Sony products and trust them for their quality, long life and fault free working. I have purchased Sony Bravia - KLV-46V400A sl.no.1201288 on 26.08.2008 and replaced the same with Sony LED KLV-48R562C on 23.12.2015 when the mother board of the KLV-46V400A went into repair after 7 1/2 years of good performance. I purchased MUTEKI 1550 W in 2010 and it is still going fine. I use only Sony DVD players, Sony laptop, Sony mobiles (K790i and Sony Xperia), all because of the trust in Sony brand.
I am really surprised that your MUTEKI 1950W developed repair after sparse usage. I feel that once the unit has gone into repair, there is chance of some problem or other occurring again and again. Since the Main Unit had been purchased by me only seven months back and used sparingly, I request you to replace the Main Unit (rather than giving me a repaired unit) with a brand new unit (preferably Singapore make) and thus reinforce my faith in quality and service of Sony products.
I really hope that you would understand my sentiment and make me happy with a brand new unit.
Thanking you,
S.RAMANAN,
ARUNACHALA, 31/493A, PUSHPAGIRI AGRAHARAM, PUNKUNNAM, TRICHUR, KERALA-680002. Mobile no.[protected]/[protected]

I have given my cyber shot for repair, when I visited again to pay the actual fee to repair it, the girl told me that we are not sure that after repairing this it will work fine or not but when I got a call from service center she told me you have to pay 4000 and it will work fine. The same thing I told her today and she rudely said to me that after calling you our engineer told us that I may work properly. I said for this you are taking 173 charge and still you have not diagnosed the exact problemishes. She told me come tomorrow n take ur camera and come before 7 pm, I said not sure bcs tomorrow is my working and today I m on leave and she replied and said still you r coming at 6:50 pm and she told me that directly say that you will not come to collect this and she stood goes went in a room and bought my camera and said take your camera. I said 5 min before u said sir is not in office so we cannot give u camera right now den from where u got it now. She straightforward said that I haven't saif like this and find out a better skilled labour to repair this camera. A lot more happened but this was my worst customer service experience in my life. Truely speaking not going to buy any Sony products know and I will do the complaint to higher or may be highest level if I will not get the satisfactory resolution

Management team work of sony india

Sir/ma'm

I, vijay shah, your customer is facing issue with an led tv of model no: kdl - 46w700a of your company.

It has just been 2-3 years, that we have purchased it from vijay sales, and the entire tv display is showing trouble. Regarding this, we had also called your customer care office, they had sent a boy with job no: j61996756 on 19/8/2016. He informed that we need to change the entire panel of the tv and the cost we will have to bear is of rs 30, 228/-.
Sir/ma'm, at this price one can actually buy a new tv. We being your loyal customer deserve good discount on repairs or replacment. And any tv lasts for a longer period than this tv of sony did. I demand better discount, as we have been using sony for years and this kind of fault should not arise within such a short term of period.
Request you to take my complaint in consideration and act on it asap.

Regards,
Vijay shah
[protected]

Got my 1 year and two days old tablets display broken and got answer from service center and toll free number that they have discountinued product so i dont have any other option than throwing one year old tablet to dustbin. Bs i have more than 20 sony products at my home and i wont really buy a 500 rs. Product also from sony again. Worst customer service experience ever.

I had bought sony ex330 (32 inches) in november2012 at 32000 rupees, which comes with 1year waranty only. On aug2016, tv gone blank no response. Raised complaint with sony service center and engineer checked it and found main board of tv gone. Sony service center given cost of repair as:
1. Main board cost - 6500
2. Servicing charge - 600
3. Onsite tv inspection charge/travel charge -200
I had opted for sony with high prices reason being high quality and durable long lasting product. But it failed in 3 year only, i will recommend never go for sony better buy low cost led tv (Same size tv less than 20k)
Which comes with 3-5 year waranty like mircomax, croma etc.
Instead of reparining it from sony, i hired a local tv engineer he will fix the main board and reinstall it.

I has submitted my sony tv for repair and first they took one month to intimate me that they are unable to repair after that i was told that they can offer me a replacement in payment of 75 percent of mrp on some other model and they will retain my set. As i was left with no other and made the payment through cheque. More than fifteen days have passed and no information is being given when the set will be delivered. The service centre response is pathetic and customercare response is not coming this inspite various mails to the service head and sony india

I have purchased the sony lcd tv model klv 32 r 402 a, sl. no, 4315787 on 12/9/2013 from pittappallil, ettumanor, ktm. now the display not working.. as per direction of the c care on complaint, i handed it over to madona customer care, kottayam_the customer care said to me that if the parts is out of stock the product will be replaced with condition that the cost of the damaged parts will be bear with. but there is no response so far. what shall i do to get it back? why this undue delay from a good named brand? and where is the customer's right to have a satisfactory dealing? due response through malayalam to [protected]
[protected]@gmail.com
(k. r. vijayan, sreelakshmi (h), manjoor south. p. o., kottayam 686603)

Dear sir,

This is alok kumar from pune. My complaint is regarding sony laptop. I am totally disappointed with your service center. Actually i purchased sony laptop from reliance store, bhopal. My laptop is around of 3 and half years old. I went to service centre more than 15 or around 20 times in sony service center but i never get my proper solution from your service center side. I have lot's of complaint regarding the same but still i mentioned in short. Please see my problem and contact to me as soon as possible.