Sony India Complaints & Reviews

Sir / Madam,

A Sony Xperia C5 Black cell phone with ser No and IMEI No as[protected] and [protected] respectively, was bought vide the bill No 6690 dt 07 Jan 2016 from M/s Raj Musico, Agra.

It has since been about 07 months; and we have been COMPELLED to visit the 'service centre' at M/s Ankur Care Center, MG Road, Agra, for not less than EIGHT times - or even more - owing to the incessantly cropping up of FAULT after FAULT in the aforesaid cell phone out of the range of products from your company.

The latest LATEST 'fault' has been booked with the above stated service centre vide the service ID [protected] and job ID W1-[protected] dt 13 Aug 2016 due to a) inoperative OUTGOING voice, b) hung touch screen, and c) inability to be connected to TV.

It is nagging & extremely disgusting that a product of Xperia range from Sony, out of SUBSTANTIAL cost, could be of such 'inferior' quality that keeps on bothering the user with one or another issue all through the INITIAL 08 months. What are we to anticipate thereafter when the 'warranty period' gets OVER ? One fourth of the of the time of possession of the product has been spent in parting away with the product at the service centre ! Henceforth, we will NEVER heed to any suggestion of recommendation for Sony cell phones.

Besides, the attendants at the service centre would not listen to the customer's grievances - and instead EDUCATE them more on the experience that the customer would intend to share with. The attendants NEED to be a little patient as well as polite.

Kindly reconcile, and ensure, that hereafter it will NOT be mandatory for us to keep on visiting the Sony Service Centre repeatedly and frequently. The cell may be retained for a reasonably extended period; to be returned with a SOLID GUARANTEE of 'sustained hassle free' service to the convenience of the user, please.

Thanking you.

I have purchase Xperia c4 dated on purchase 29sep15 from city collection (nagpur) invoice no.015123 This phone is giving trouble after trouble I have (innovation computer) submitted this phone on 6&18july16 for repairing but still my 📱 is nt giving satisfaction performance now 📱 having problem battery backup up problem hence I request u for Exchange my mobile 📱 with new pic your kind cooperation in this matter please high solicited .
Thanking you
Best regards
Mukund kothari
Nagpur
[protected]

Sir,

This mail requires your immediate attention .

We had purchased the Sony TV Remote from Vigneswara service center one of your authorized dealers in Bangalore Koramangala. The job sheet number was J61017212. The television Model"KDC-32EX420" was also mentioned to him along with our TV Remote No RM- GD020 . After waiting for four long months we got the remote which we ordered but to our dismay the remote is not working with our television, the reason being the remote given to us is fora different model . The remote given was GD032.

We have expressed our strong dissatisfaction to the customer service center today at 5.00 PM . We spoke to one Mr. Pavan and expressed our dissatisfaction. He has taken time to consult his seniors about the issue and has given the complaint number as "33873104"

Kindly see that i should get a replacement for the remote i purchased. Awaiting a positive reply

Kindly do the needful

Thanks
shyam.V
[protected]
[protected]

Hello Team,

We have complain many time at Sony Dealer & Sony Service Center, We purchased new Sony TV which was defected . After complaining to Sony Dealer & Sony Service Center, We are not getting any proper revert from then.

Please help to get TV Replaced .

Please find the attached snapshot explaining all the conversation in detailed.

We got many complaint number, Below is latest one.
Complaint Number :[protected]

Dear,
I bought an led in oct 14 from ashoka trading sec 16 from faridabad, product was financed from bajaj finserv.I was told by mr parminder (from Sony) -[protected] to extend the warranty of the product on which i agreed.He prepared a rough estimate about the extra Emi amount to be paid as extended warranty & told that all details will be updated online with bajaj finserv.I didn't notice the amount of emis & make all the payments clear on time.But few days back my led stop working and when i called cust care they told to pay the service charges, i told them that its on under warranty but they deny.
I visited today 12 aug 16 to check with ashoka trading and showed the proof of receipt which mr parminder has prepared that time for extended warranty but they simply told that might be parminder forgot to mention the same in documents.Kindly let me know where i am faulty & why i need to pay the charges when i was told that your product is under warranty.
I still kept the Sony led box carton cover where it is mentioned Bravia 2 Year extended warranty * sold separately in the assumption that this is the proof of extention of warranty but i was wrong.
I am attaching all the documents which i am having with me.

Sir
one of sony technical person took my brother in law's sony tv model no ktv-325400A serial no 1231320, from PAMIDI on 1-6-2015.Till today there no response from any company person.Is it service, let me know

Thanks&Regards
Murali
[protected]

I had purchased a 40' colour sony led tv klv-40r482b in nov 2014 alongwith 2 more such televisions. I am now facing the bleeding colours and distortion on the screen, the customer care (Complaint no 33761445 dt 7/8/2016) complaint was attended on 11/08/2016. The visiting engineer, mr rana told me that it is a display panel problem and needs to be changed and the cost would be around rs. 20000. After paying so much price for a brand that claims to be of best quality, within such short span o[censored]sage (Not even 2 years) makes me think what do you define as quality. When i did some research on the internet on the product i found a lot of people facing this same problem. I would request the concern authority to take immediate action on this and get the display panel replaced free of cost or replace the unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least customers of such companies which is so expensive (Because the products are of best quality) can expect from such a big reputed organization. I had even sent an email to sonyindia. [protected]@ap. Sony.Com today but haven’t received any response as yet.

I'am a big fan of Sony products, so I have purchased Sony Bravia 50" LED TV (Model no: KDL-50W800B) on 10-June-2014 from a authorized Sony Center in Vashi, Navi Mumbai. Now from 07-Aug-2016, suddenly the screen started showing vertical lines all over it while the TV was "ON". I registered a complain to "authorized sony service center" asking for a service engineer to visit and diagnose the problem. The service engineer checked and told that its a display panel issue and can't be repaired, the only solution is to replace the whole display panel and gave estimate of 40, 000 Rs., which is like half the price of the TV.
Without any reason the display is spoiled by itself, Sony should do something for this and also the warranty provided was only for 1 year. I have purchased the TV for 1, 10, 000 Rs and such a expensive product should not show-up with such issue this early. Very poor quality and didn't expect this from SONY. Just for the quality only we all spent almost 200% on purchasing a product which is available with the competitors in half the price (with more features as well).
Hoping for some help from here.

I Sony Experia M4 aqua dual sim, still under warranty is not getting charged. Sony service centre in Shimla is not attending to my problem.Asking me to go to Chandigarh myself. Really not acceptable.. Disappointed in the service. Need my problem to b attended as soon as possible . This is not what I signed up for when I bought the phone. Will tell the people around me to not buy any product of this brand.

Hi,
i have sony vaio laptop, model name SVF15219SNB, i have issue for bubble creating on my touch screen, i have attached video with this complaint, which is creating a problem in my computer work as mouse printer stucking, some times mouse printer bliking very frequently. kindly suggest for best solution.


kindly revert back with best solution for my sony vaio.


Thanks
saurabh kr. mallick
hyderabad
[protected]

Many problem
D ear customer care my name gautam presad my mobile modal no-e6553 imei-[protected] purchese on 19 december 2015
My complaint-[1]-my smartphone heating/camera /hanging problem after one month later i will going to service center vanarasi 10 feb 2016but service center not solved my problem one month ten days later job no-w[protected] i recived mobile 19 march 2016
[2]-after ten days i will going to service center 29 march 2016 same problem and flash problem job no w[protected] i recived the smartphone 23 april 2016 but problem not solved
[3]-after two days i will going to service center 25 april 2016 same problem and speed problem battery backup problem job no w[protected] but service center not solved my problem i recived a replacement handset imei no-[protected] but handset not properly very falts in replacment handset i recived 19 may 2016
[4]-after five days i will going to service center 24 may 2016 same problem and camera problem heating problem flash problem slow working and etc job no-w[protected] recived handset 18 june 2016 but problem not solved service center
[5]-18 june 2016 digit my handset job no w[protected] problem same slow working and heating camera flash battery slow working and etc problem recived 6 july 2016 but problem not solved the service center
[6]-06 july 2016 digit my handset job no w[protected] battery /heating /flash /speed and etc i recived the hand set 04 august 2016 but problem not solved the service center
[7]- now my problem over heating /slow working/camera /disply pixel dead /battery not give backup /sim card not run this phone/hanging problem etc
[8]-main service center six month run but problem not solved i say that you will give me my rupees or a new phone next 48 hour for you or i complaint to upbhokta phoram next seven days please solved my problem
Plese rsolve my problem very fast

I am from Mangalore, Karnataka State .I have sony home theatre music system .the Remote Control of sony also damaged now i could not operate sony music system without Reomote ..i search entitě my city of Mangalore and other city of sony dealera and service centre ..i didnot find Remote
Please send Remote from your side and solution and problém please
Remote number RM-ANU088
I hope your company solution my complaint
With regards REETHAKSH
Remote number RM-ANU088

We are using sony xperia c4 model mobile. 3 weeks back, we gave the phone to service in hosur service center, after service finished at the time of talking, automatically the apps are getting open without my knowledge. When i discuss about this in the service center they are not answering properly.In hosur service center peoples are not giving a proper response for this problem. So do the needfull.

This is about the customer service regarding the mobile charger which i requested to replace fortnights back and the service centre gave me nothing but toing and froing even after 10 days. I have had the similar experience earlier too. This is surprising that a brand like sony might behave like that and and disappoint and force me to the extent that i hesitate to recommend it to my friends.

It is to bring it to your notice that i have purchased the sony music system which when it's switched on then it's turn off immediately, when check with the service center at club electronics, sony authorized service center, e-25 south ext.-ii, delhi, mr. Satbir singh told us that the dm board is faulty, model no.- hcd-az33d, fan no.- 6106236 and he dosn't have this part. I being a loyal customer of sony products feels that the company should be able to either repair or give an alternate music system (I do not mind paying some amount)

Looking forward to an early solution of repair or replacement. Attaching the image of service job sheet.

Warm regards

Rajesh batla
General manager
Golden galaxy hotels and resorts
Delhi mathura road
+91-[protected], [protected]
[protected]@gmail.Com

I have sony led tv model no. Klv32ex330 which has been brought on 2012. Within four years, problems starts arsing, the tv screen is now jumping. I had registered complaint and sony engineer had came and examine the tv. He said this is happen because you "switching of the tv by remote and left it for some hours" he said you have to switch off the main switch immediately when it is not in use.. If we didn't switch off main connection then colors will spilled and screen will damage that is happened with my tv. My question is that, if really this is the issue then your distributor or installation person should has to clearly inform us for same. Now the tv screen is damaged. Who will take responsible for this damage...? I know warranty period is over but this not our mistake that i have to bear the screen cost. If i am or anyone who purchasing brand tv sony because we believe they provide good quality product, we don't see cost but this time i have worst experience ever happened in my life. I had send e-mail to sony india and response also came from ms. Nilima but after listening my issue she is also not replying.

Dear sir
I have purchased sony xperia t3 mobile phone on 10/01/2015. From starting i have a issue of battery backup problem. After several visits to sony service centre problem of battery drain not resolved. At last on 04/07/2016 i handed my mobile phone in
Sree balaji electronics (Sony authorised service centre). Still now there is no response. And now the service engineer is telling me to pay 21000/- rupees for exchange for an another mobile phone because the company has no stock for mobile battery. Sir i have buyed sony xperia t3 for 20000/- and again 21000. Sir i can pay only 25%of my mobile coast for another mobile phone. Please resolve my problem as soon as possible

Anil suman
*03R1503679* purchased date-8/11/15
On screen thier was a green line on center of screen when we complained on 5/8/16 they changed the front pannel but thier is no clearity coming on screen we are fully unsatisfy with your service
and we are not feeling it like a LED but like a simple TV so its my request to change it as soon as you can otherwise I will claim at consumer court and pleas reply quickly as soon as you can pleas overcome my problem
([protected])

Dear sir/madam,

My name is mr. Rahul chauhan and i have purchased sony android tv model number kdl50w800c and serial number 4502446 from reliance digital (Borivali west-shimpoli branch) on 8th april 2016.

My tv got stop working on last week of july 2016 and so i launch complaint against it and my complaint number is j61818641. The sony services person had visited my place on 30th july 2016 and ask us to wait for 7 days to replace some internal part. The services person has not given us any standby facility. At the end of 7 days i got call from services center to wait for another 7 days. So i strongly asked for standby facility, which was given it to me on 9th august 2016 end of the day. The tv which was given on standby facility was also faulty and it did not work.

I am very much brand averse person and chosen sony which is one of the best brand for all the electronics products. But i fail to understand the after sale services, which is till now very bad experience for me.

I request sony to please address my problem and provide me the replacement for the tv which i bought on april 2016, which got stop working on end of july 2016.

It is less than 6 month, my tv has got problem and before i loose faith on sony brand. I expect that my replacement request is much more valuable than global sony brand.

Sincere request to replace my television as soon as possible. I expect my problem will be addressed earliest and i will get satisfactory revert from sony.


Thanks & regards,

Rahul chauhan

Sony india :-techincal problem


Sir, i bought android tv from sony - model-kdl-50w950c in nov 2015 product no :[protected] serial no _so[protected]. I had to get a fresh piece soon after purchase as it was some electrical problem such as (All external /internal connecting component carrying electric current eg usb cable blue ray, hdmi cable or tv back panel out put connector) as reason our blue ray damage mother board. Alreday i made a complaint no[protected] about 4 month but not satisfied note that it giving problem exactly.
Service engineer who visited more time but said that the not problem solve so far as me after that i am yet to hear back from near sony service center (Shop no 5-6 yashonarayn bldg plot no 403/b old panvel railway staion). Again as same statement. So, i doubt whether the replacement given to me earlier was a show room piece?