Sony India Complaints & Reviews

One of the worst company i have ever seen, even their service is more poor rather then product.. So i never going to by it's product again even nor recommend to other for the same... As my phone is in warranty, i don't know how it's display gone crashed, i visited to it's store here in haldwani, i speak to the cro regarding to the same he declared that it has been not replaced any more.. I said ok, i ready to pay for the required amt for...

I have discovered that the phone has submitted four times for the faulty product has following problem.
1. Heating battery problem, android restated automatically, audio jack problem due to battery drain.
When i was submitted phone last time they give me commitment for replacement of phone

Now again phone touch and headphone jack not working so, they are showing me reason which litmus paper is red so product...

Sir,
I purchased sony 32 he led tv 32r412d tv from reliance retail limited, thakurpukur, kolkata on 17.08.2016 and installed on 18.08.2016 which was not satisfied as because no fm function is going on. Installing agent gave assurance that fm radio will restore within day or two. Till date no response as yet get and fm radio is still nonfunctioning. I repeatedly telephoned to the concerned person, no response as yet received. Sony...

Sir,

1. I am one of sony suffered/ harassed consumer of sony bravia lcd product. I purchased sony bravia model ex 300 in year 2011.in year jul 2015 there were wrinkle on whole screen and i changed the panel (Costing rs. 10, 525/-) as advised by sony customer care from sony service center in muzaffarpur (Bihar). But the screen shows double images twice – thrice times and automatically fix the problem within 20-30 mins by...

Tv model no-klv-22p40213 was purchased on 01.09.2015. Complain no[protected] was made in sony complaint center on dt 13.07.2016. Then a person came home on 21.07.2016 and visualize the tv and detected the defect. Then they assured me that the tv will be repaired within 10 days. When i was called on service centre they will be assured me that your problem is resolved in 2 or 3 days. But i am waiting for resolving my problem.
Kindly resolve...

Dear sony team,

I want to return the home theatre system i purchased because of pathetic service. I have received the system on monday 15th august 2016 and not yet installed at my home just because o[censored]nprofessional service from your authorised sony centres (New friends electronics pune, phone no:[protected] and telecare adc pune phone no:[protected]. They dont know what to know for installation. Their allocated service...

I have bought a z5 premium phone and it is a waterproof mobile.
Recently the mobile got some water on it and the screen and the motherboard has gone. Now the sony is not taking it under the warranty and insists on charging me for repairing the mobile phone. I bought the mobile phone because it is waterproof and now everything is gone. I have a warranty as well as insurance with me....

I was told that i would get sony xperia xa replacement within 8 working days business but i still did not get the replacement done.. This is the 11th day now and there is no reply from the sony center nor its service center.. Please complete the replacement process asap... I have never had any complaints from sony.. This is my first ever complaint for getting a faulty phone which could not restart even after pressing the restart button.....

This is my 4 this complaint against sony, i complaint also mail service centre repairing customer copy receipt. My rv 22 music system issue, fraud by sony service centre in thane, shame to say sony is not a good seller also customer bad reviews. I think in future not purchase any sony products, and my issue can i go consumer forum...

Dear sony team.
This is to inform you that i have purchased a sony c5 cellphone on 17/09/2016. Bt due to the poor build quality i have given for services more than 3 times in span of one year. I wanted to tell that i am not at all happy with the service and the performance of the particular phone. Also i had a mail conversation with the sony team, bt i haven't got any proper response with your team....

I have purchased Sony Mobile/Xperia M4 Aqua Dua(E2363)l from Bajaj Electronic's Hyderabad on[protected] bearing the following Invoice No: FRM/15/4917. After two months of purchase started facing problem with camera when contacted with the customer care they had to say there was software problem as there's clash with other app which has been downloaded. Slowly the problem was resolved after re-setting. Later the system has to get hanged with...

Sir,
I have handed over a lcd tv set serial no.4315787 in model klv 32 r 402 replacement of display on at madona customor care kottayam. They sent it to the ernakulam vytila madona customor care. They simply told that there is no parts at present and whenever the parts get then only give it back to kottayam and call them frequently.. The kottayam madona customor care crew told earlier that if the parts is not available the set itself...

My bravia tv got vertical line and need to replace display panel and I paid deposit and many many follow up also no action taken. It is very upsetting that SONY as reputed company treat the customer this way MY this issue was first highlighted in[protected] and again on 27-06-16 by job number J61528037.

Please do the necessary parts replacement and if the part not available please do change new TV at the price agreed by SONY...

I have purchased one sony led 32r482bin5 on 13.03.2016 from m/s raj electronics, nayapally, bhubaneswar. Due to double image on the screen i have lodged on line complain with company and as per the direction from the service engineer i have handed over the tv for repairing at service center on 09.08.2016. They have assigned job no:-j61907529 by service center. Despite my regular follow up with company and service center i am not getting any...

Sony service centre is not accepting my xperia z3 compact for repair as it was purchased outside from india (Purchased from qatar). My mobiles' suddenly half of the touchscreen stopped responding so on contacting customer support they asked for showing to service centre, but the service centre refused to accept it saying that they do not have its serial of product and asked for showing it to local vendor. But as this is a sony product why...

My set is taken by the prompt services, bhopal - service centre of sony mobiles, who had not provided us the set after rectifying the camera problem even after 6 days. Sony service centre staff are not bothered the inconvenience of the customer who is without mobile set.
Even after continuous contact with the service centre and personal visit, they are getting us agreed as to hand over the set stating that there is no problem with...

I bought a phone xperia m5 in feb 2016 which automatically shuts down on it own accord and became dead on 5.08.16
I gave the mobile on the authorized service center they took my mobile for out of warranty repair saying the glass back is cracked when i later on checked up i found it is a common problem occurring in the phone model m5
The service center is higly uncooperative and unreachable
There is no other centre also...

Gave my sony experia m4 on 21 august for repairing... They told to receive it after 7 days. But when i went to take it.. They told me to come after some days... They kept on delaying the service... And it has been almost a month since then and i still have not received my mobile... And the people providing services at service centre does not behave properly and are very rude in our conversation, they are paying no attention to any of my problems...br...

I buy sony xperia m5 of rupees 35, 299 . on 10/10/2015 and getting some problem in it, It get switched off by its own many times after getting in contact of water due to rain but on the manual it is clearly given that this handset is water proof. I went to service centre (Aligarh ) and they said that your handset is not in under warranty but I have the bill of my handset with one year warranty....

Dear sir/madam,

My name is anupam das gupta from vishakapatnam, andhra pradesh.

I purchased sony xperia m5 dual smartphone for rs.25000 from sony
Center, sai balaji enterprises vizag on 25.06.2016.

Submitted at authorized service center innovative technologies vizag on 23.07.16, while its in warranty period, by only using just for 10 days the
Handset started showing severe problems...