Sony India Complaints & Reviews

I bought. Phone from Sony in April 2016 and 2 months later his ear speaker getting damage and I submit my phone in service centre fortune hazaribagh in 23/7/2016 and yet my phone not give me back I'm contact in service centre he told me your phone is given back in 7/9/2016. But my phone is not given back my phone register no.[protected] and job no.w[protected].

We have repaired the home theatre player on 29/08/16 at Sneha Ele. Sony Authorized service centre Amravati (M.S.) problem recognised centre port not working so change part no.[protected] nos. of IC CXD9788AR invoice no. J6/FY16-08/000440 Amount Rs. 1652.00. But problems continue now the service centre repairing estimated of Rs. 2250.00 for change the Motherboard. Now we totally confused for repair or not. If they firstly give the total cost of repairing we decided for repair or not.

I had purchase a sony bravia Led TV EX520 40 and now I am facing a problem with the panel. It is showning vertical green line and the picture is hazy. I called the authroised service centre for detecting the problem. But they are charging exobitant price almost the cost of TV for replacement of panel. It looks like I can buy one more tv of different brand with the cost of repair.
Sony being a branded TV good at its product. I am surpirsed to go through the review posted on net about this model. It seems every one who has brought this model has suffered within a span of two years.

I there fore request sony India to look into the issue and help the people either recall the model and repair the default panel or give some alternative solution as reduction in the price of replacing the panel.

Hope it fall into the right hands for an early response.

Regards
Gurudath Hegde
gurudath.[protected]@gmail.com
[protected]
bangalore

Subject: Replace of led tv.­

Sir im sunil jain from panipat. My mobil­e number is [protected].
I purchased a 32" Sony LED in JULY2016.­Now i am seeing a vertical bar of white ­line and distortions on the screen.I com­plained to the customer care and they ca­me to inspect the TV.They told that it w­as the display panel problem . I mean af­ter buying a top quality product and tha­t failing within one month o[censored]se is tota­lly unjustifiable. I never expected this­ from Sony.I have been a regular custome­r of Sony from the past.Now i want to ch­ange the new led tv .so i request to rep­lace the product as soon as possible Tha­nking you.

Sunil jain ­. Mobile no. [protected]

I had purchased a sony xperia m5 ds/gold mobile phone on 24th july 2016. After few days of purhasing the phone i started facing battery issue, my phone used to get discharged even after charging for hours. I handed over the phone to service center for looking into the matter but till date i have not yet received my phone back resiong that it is not repaired. I had buyed the phone looking after the reputation of the company but the service faciliyy seems to be poor.

Service given by Aaradhya enterprises(Pune) was not good but it was worst. The behavior shown by Lady over there was quite surprising. She wasn't even listening my problem clearly and giving vague answers to my problem. She was talking harshly and rudely. I thought sony's customer service was best but now i don't think so. If the service people don't know how to do talk with customers and if they don't know the knowledge about technical things how we can trust you.I was so pissed off by such careless service. Please do look into this problem seriously.

I recently purchased television, which is not working.
I raised a complaint (no.[protected] on 30th August and was told that someone will come and attend to the problem in 48 hrs.
When no one came to attend to my complaint I raised another complaint (no.[protected] on 3rd September.
The service request was assigned to Neosa Electronics (P) Ltd. Phone No.[protected] / 40159525.
I also spoke to the person there but no help.
It has been 2 weeks and no one has come to attend the problem. My television is under warranty and this is unexpected from a company like Sony.

Sir i am sunil jain from panipat.my mobile number is [protected].and my complaint number is 34473929.i purchaged sony led tv one month before in panipat.today sony service enginer come to at home and checked the led tv. he told me led tv panel destroyed and told me we are repaired led panel desplay but i am not ready for repaired of led tv. please replace with new led tv .thank ing you.

Hello,

I am using Xperia Z5 premium Dual Phone since November 2015, but I am facing lot of Problem.

1. - Hang
2. - Heating Problem
3. - Poor Battery Life
4. - Poor Camera ( Response Time and Taking picture is not clear in low lights)
5. - Head Phone Jack port un-functional ( Hardware Issue)

I replaced my Phone Recently via Sony Service center and they gave a a swap phone after 1 month of waiting.
Here is the Sony Service center ticket ID : [protected] Dt. 17-june-2016
But the Problem did not resolve all the problem/issue fully except Point 1 & 5. All other Problem remain as it is.

After getting the new phone and use it for several weeks ( Normal Use) I found this issue -

1. - Hang ( fixed)
2. - Heating Problem (Heat very quickly)
3. - Poor Battery Life ( Battery drain more quickly then previous phone)
4. - Poor Camera ( camera hangs, and no clear photo)
5. - Head Phone Jack port un-functional ( Fixed)
6. After heating the back side plate is totally coming out.

So I feels the phone is no longer water resistance and dust proof..

Seems i have been cheated by Sony mobiles India, they have given me a faulty hand set again.
don't understand what to do now!!

can any one let me know how do i file a consumer complain against the company directly ? or what is the process ?

Awaiting Response.

Regards.

Sony is worst, pathetic, disgusting. Even the customer care centers are worst... I have Sony Vaio laptop purchased in 2013 end and I got it repaired in 2014 then 2015 and now it is in the worst situation. I don't think there is any laptop which will stop working in 1 or 2 years. Its built quality is cheap and hardware also. My laptop is now 180 degrees, front panel is broken, DVD player doesn’t work and it doesn't start without charging it and it never fell down or something like that. I went to Sony customer care Kolkata and they said we can’t repair it and we don’t have a part. I told them you can take 10-15 days and send it to the company and answer to that was it’s of no use we can’t repair it. If the company cannot repair the product then who can? I was not expecting this from Sony. Even I had a phone and 1 Sony camera both the gadgets stopped working in a year. I don’t know Sony has issues with me or they just have marketing skills.

I have submitted my phone to Sony Authorized Service Center nearly a month ago, and all I am getting the reply every week on Saturday evening that "it is under repairs it will take 5-6 days", this is the fourth week I am getting this message from the service center.
I have called the Service Center all they say that Product is not with them its at main service center .
I have called there toll free number and compliant about the delay in repairs, all they say that "they only provide the information about the current repairs they have no idea when the repairs will be done."
I even escalated their request, even mailed them as I get is the thanking mail from there as a reply saying we will revert in 48 hours but nothing happens.

Date of product submission : 13th August 2016
Product : Sony Xperia M5 Dual (Mobile Phone )
Client contact info :[protected]
SR created : 1-[protected]
Service Center : Chaitanya Electronics @ [protected]

10/09/2016
I have purchased C4 Dual on 23/12/2015 but I started getting problem from july 16. First time I have deposited phone to Sony service centre siliguri ( W. Bengal ) on 16/07/2016 ( job no – w[protected] with the complaint of touch, but after repair there was again problem after 4 days. The mobile becaume dead so I again deposited the mobile.
Secoun time I deposited mobile on 08/08/2016 ( job no. w[protected]. But after repair there was again problem of camera was not working and remaining of 40% battery mobile shut downs so I again deposited mobile to Sony service centre siliguri ( W. Bengal )
Third time I deposited the mobile to Sony service centre siliguri (W. Bengal ) on 03/09/2016 ( job no. was not provided ) and get return back on 10/09/2016 but after 4 hours there was again problem \with camera so again I deposited the mobile forth time
Forth time I deposited mobile to Sony service centre siliguri ( W. Bengal ) on 10/09/2016
The service centre is harassing to me again and again they are unable to repair the mobile and every time they handover me temporarily repaired mobile wmich gets problem after some time and their behavior is also not good.
So I request please replace the mobile
I have purchased the mobile for use not to deposit again and again at service center and track them again and again so please don’t harres me
Kindly please solve my problem
Thanking You
Rajkumar Agarwal
Siliguri ( W. Bengal)

I purchased a 32" Sony LED TV KDL-EX650 in Nov 2012.Now i am seeing a vertical bar of white line and distortions
on the screen.I complained to the customer care and they came to inspect the TV.They told that it was the display panel problem which should be changed and it would cost around 17k. I mean after buying a top quality product and that failing within 3-4 years o[censored]se is totally unjustifiable. I never expected this from Sony.I have been a regular customer of Sony from the past.
I found out from the repair guy that lot of people are facing the same issue with this model.So i believe that it would be a manufacturing defect.And i request you to kindly considering repairing/replacing it because even if i buy a new panel i doubt that it will also fail like this.
Terribly disgusted with the quality of product from Sony.
I seriously would reconsider buying from Sony in the future if such is the quality of their product.
i think the concerned authorities would take it seriously.

I purchased Sony TV KDL-46W700A on 19th Feb 2014 for INR 75, 000/- within short period Sony tv panel created problem., while enquiring with Sony service centre they asked to replace the panel. Which costs around INR 30, 900/-. whether Sony TVs panels had designed short life span upto 2 to 3 years., , Common people can't able to spend every three years to replace the panel. I trusted the word (make.believe) and purchased the Sony product., Now I believe that Sony TV panels are not trustable one. Regarding this I approached Sony India via email sonyindia.[protected]@ap.sony.com., complaint no is[protected] regarding job no J62153482 but I was not satisfy by that reply by srinidhi.R customer support executive, customer centric division-chennai., simple word they replied as " a failure may happen in the electronic product" . within 3 years a failure will happen in Sony tv panels means how a common people like me will believe and buy a Sony product. ( For example if I share my experience with my friend who planning to buy Sony tv means ., Sony tv panels are capable to withstand upto 2 to 3 years ., after that if you ask with Sony India means their reply will be" a failure may happen in electronic product" means he will buy Sony TV. The answer will be No . No one will buy., In future common people like me should not affect like me., So I'm sharing my experience with you

Hi all I am sharing my problem with others. I bought Sony home theater Model no = HT-IV300 Rs.21990 on[protected] from Big Bazar Zirakpur .but on the sale time I told to sale person I don’t have LED.i have 34 inch big TV.that time sale person mr. Sanjay said this system is working with tv.i trust him but when company person came to my home to install this system and give me demo he said this system is no working with tv. Its only working with LED. I[censored] play this system with ur tv then one HDMI to Video convertor available in the market but convertor is made in china and sony not recommended this convertor. and there are 2 speakers are not working, I called to Mr.Samjay in Big Bazar and I told to him all the things now he says sir I don’t know this model is latest model may bee not working with TV .i have no idea company changes in the models day by day . then I told him now what can I do with this garbage then sanjay said sir you buy a new LED then this system is working with LED . what a bull [censored] I spend Rs.22000 but its garbage for me now he says to me buy new LED then I call Sony customer care call center and told everything then company person ask to me its not company fault sanjay is not sony employ he is Big Bazar employ then I told to him when sony give sony product to Big bazar for sale then who is responsible if customer is not satisfied now I am very upset cos my Rs.22000 is dead I am requested to all i[censored] plane any Sony product pls think 100 times i[censored] save ur money and this model is totally useless there are no gud sound no feel like home theater.i call so many times to Mr.Tarun he is a Manager of Ezone in big bazar pls change my garbage and give me some another model but he said there is no option.now m highlight this complaint in Newspapers like The Tribune, Hindustan Times. Cos I am also media Person m working in Startv India as a distt head.
MY NAME IS PREET INDER SINGH
I MA WOKING IN STARTV INDIA AS A DISTT HEAD

The owner of the Sri Padmavathy agency situated at Anna Salai. Chennai.-600002.

Today 08.09.2016 Thursday evening at 7.00 pm I went to the show room for purchasing one home theater at the above mentioned SONY Dealer, for my grand daughter I have selected one model of the Home Theater and asked for billing, after payment done by cash to the Dealer I just asked when the technician will come for installing the product in my house which not even two kilometer from the Show room while the conversation between the cashier and me the owner suddenly interfered and told in a very rough tone it will take 48 hours. when i was asking the proprietor about the rough behavior he suddenly asked the cashier to return the money back

i surprised such a best brand in the world SONY (ITS A SONY) I am using the SONY product more than four decades I am aged 58 years. I have a very good image about the quality of the product.

How sony selected such a worst character dealer. In fact myself and my friend Mr. subramani was with me we both are very unhappy

When I asked the cashier to give me the customer suggestion and complaint book both of them denied .

I expect from SONY that necessary inquiry and advise to be given the above dealer the same situation should not occur to any other customer.

F.YAKUB
NO. 6 KAILASAPURAM IST STREET, Dr. RADHAKRISHNAN ROAD, MYLAPORE CHENNAI - 600 004.

From the Date of Purchase Xperia M5 Shutdowns automatically which is NOT resolved by neither Sony Service Center nor Sony Customer Care. They only recommend to Update the software to latest version which did not resolve the problem till date.It is purely a deadly handset during emergency. Sony should provide AOD certificate across these Sony Xperia M5 Model to exchange with different Xperia Model. Going forward this M5 headset should be banged. Looking for a genuine solution.

Sony m4 aqua damaged
I hav already logged a claim regarding my device yesterday but ur representative cant pick the call from yesterday i am very disappointed frm ur behaviour plz contact me asp otherwise i'll go through the court for my compansation i m continously calling since yesterday i have already raised my claim form through online process via apps daily website the claim intimation number is ad_d_300516_[protected] i m trying to call since yesterday but there is no response from the company side...plz contact me [protected]

Delayed, unprofessional and fraud installation service from Bangalore Sony Care.
- 2nd Sept'16: Bought the Sony HD RT3 sound bar
- 3rd Sept'16: Called sony customer care for quick installation. I had a plan for hoing out of station.Request launched :ID34346404
- 4th Sept'16: No body appeared. Called sony care again, they promised to install by next day
-5th Sept'16: No body appeared.
-6th Sept'16: Called sony care again. They said my request has been cancelled because I have asked for delayed installation. Very Funny...when I complained they laudged another request: Id: 34389532
- 6th Sept'16: I got a call from sony engineer Mr Manjunath (Ph no:[protected]) who promised to install the product next day 6PM
-7th Sept'16: Mr Manjunath didnt appear. Another gentle man Mr: Babu ( ph no+[protected]appeared at 8:45 PM . Mr Babu said he will give the demo only...installation will happen next day by Mr Manjunath. During the demo also I needed one ox cable to connect my TV with the sound bar. Mr Babu said he has a cable for which he will charge Rs 650. I found the actual price on the box written as Rs 243/-. While asking he said his supervisor asked him to charge Rs 640/-. The price tag was tried to be scrathed out...but unfortunate for them that it was still visible...otherwise I could have fooled.

The conclution: 6 days over but still my product is not installed. Worst service ever. I have all other appliances like LG, Whirlpool, Samsung...all installations were very smooth. With Sony product my life is miserable. Sony care bangalore...full o[censored]nprofessional and fraud service engineers. I will never buy a Sony product again.

12-14 horizontal lines have appeared on the screen of my sony xperia tipo handset in the notification region. Also, i can't make calls immediately. If i dial a number, the call is made after 5-10 minutes. Also the music player starts playing songs on its own without my knowledge. Please suggest what to do. What is the most economical solution for this?