Sony India Complaints & Reviews

Respected sony,
I seriously telling you that i like sony very much... I'm the customer of sony mobiles since last 9-10 years... Now the problem is that i'm seriously fed up of from yor customer service... I hv currently your device sony xperia z5 premium dual this is the best device till date... But unfortunately it's audio jack not working and i submitted my device on 5-7-2016 to our nearest sony service centre nri electonics ghaziabad uttar pradesh... My job sheet no-w[protected]... Your staff of nri electonics are very bad they didn't support customer, they didn't provide stand-by handset, their behaviour regarding customer is horrible... Yesterday i call him for my device enquiry...3rd time they recieve my call... I want to know my reparing status... They tell that part is in order... Which they said to me from last week... I tell that the part is not available in whole sony in india... They said that we don't know... I[censored] know that there is part o[censored]r device in entire sony india... U can take it from their and give us... So please i humble request to you... Please resolve it
...

I have lodge complaint about this. Ref. No. 32750356 dt. 14.06.2016, a person from raipur service centre visited and after that no response, let me know how long i will wait? If it is not possible than also let me know so that i will free to go further. I have tried so many times on companies toll free number but their ivr system repeatedly narrates the same thing, no answer from company's executive.

I have given my mobile on 29. Jun.16 but till today... Still repair status and don't tell me about any other status when i will get my mobile. My mobile has been repairs again again, not give any permanent solution. Within 1 year.. My mobile repairs 3 times how can say.. Sony mobiles are best mobile... I am not comfort with this handset.. Or company... Every time mobile heat up when you was on call.

My mobile job no is w[protected]


Many time sony services center's people return and say this is software problem and update software but not solve actual issues. Company & services center's people want to complete handset warranty period i. E. 1 year as give temporary solution.

It's been a week since I gave my Sony trinitron for repair. The repair is partially done and nobody is coming to complete it. So many phone calls I've made regarding this. This is causing so much of concern. Hitech service
No 10A, chavadi Street
Koratur
Chennai 600080

Is the service centre that has undertaken this.

Dear sony san,
This is sathya from chennai am facing a big problem from past 6 months @ kdl42w900b led tv.
Problem
Display not coming sound only hearing some time display coming same i complained to sony customer care [protected] they forward complained to the nearest service center clarity services aa9, 2nd avenue, annanagar chennai 600040 after 3rd day i followed the service center after they send technician he came and told me display panel board problem so need to change that time i told no problem @ display some working properly kindly check and confirm they told 100% display panel need to change it will cover warranty only handle charges need to pay approx. 1800rs same i agree to change, same they also changed, after 2 month’s again problem started same i start complained to sony customer care again they send same service center technician they checked display panel board strip (wire) loose connection that’s y problem i asked the technician how wire get loose your technician only fitted we unable to loose the wire it means your technician not properly fitted due to this only wire get loose again he told here after complaint not repeat and he charged 450 rs i asked why should i pay due to improper fitment by your technician we faced mental tension they replied if you not paid i need to give the money from my pocket. i give money after 1 month again same problem started same routine i started complained again the same service center send technician he checked and feedback to me display panel board strip (wire) get damaged so need to change it cost is 1700rs. i start argued he told if you give approval we will change or else not possible. again i asked last 4 months your service center dealing my led tv every time something you are telling me to change and asking charges this is too much.

Sony is a big company they produced good product why your person are spooling the company name this will affect next sony brand purchase they replied me this model is failure model you need to spend more money on this led, is it true.

If its failure model why sony sold this product @ india why should we purchase this for 85k. kindly replace good non failure model led tv with same specification.

Kindly take necessary action to rectify my complaint for permanent not timely

Hope you may understand my feelings.

Dear sir/madam,
I am ved upadhyay i am user of soni xperia z1 having imei no - [protected] purchase date - 17/12/15.
My phone have few problems like over heating, automatic switch off, touch problem and for that i have left the phone at star service raipur (authorised soni service center) when i went to collect my phone i found the over heating problem during the time of collection and i informed about it to service center people but they started it normal and waterproof phone is generally heat, but when i purchase there were no problem on my phone.
I am using my phone is same condition to check any other problems, i request you to please arrange to resolve the problem or replace my phone as soon as possible.

Note - each & every time i have to reinstall app recover data its problem for me i wont to do it again & again hence request you to please replace it as soon as possible.

Waiting for your positive & early response.


Thanks,
Ved upadhyay
[protected]
[protected]@karmsales.com

I have purchase sony tv model 32"ex330. now a days it has broken down. i have done comlaint & no is 33193613 dated 09.07.2016. company assigned my service to chaitanya service centre link road pimpri chinchwad. the engineers came after 3days oftremondous followup. he told me your screen has gone you have to replace it & submit document to service centre. according to his request i immidiately submit my document (invoice & warrenty copy) to same service centre. but he deos not submit report to company & company also not ask him about my complaint. still company doesnt have any imformation after 4 day. whats going on in sony. also near about 5500 register at your portal & response for just 330 complaint from this it clear that you are not taking care of your customer.
After every call your system ask for feedback after this story how you expect for points.
Really worst experience with sony.

Kindly help me.. Service centre ludhiana not listening me... My complaint number is 33172458 named jyoti... Ludhiana punjab... They tuk led on friday for service but now they not attending my call... Pls help me... Service centre is for help not making discomfort to customers... Simranjeet singh [protected] nd[protected]... Kindly contact your service center pls... Nd make my request forward...

Hi team,

This complaint is against sony xperia mobile services.

I had written an email which is mentioned below. Adding to the complaint, i did visit the center again fourth time and was given a standby phone, zl. Same day i called the center, as the phone did not work. They suggested to bring the phone back; however, i refused to visit the center again fifth time. I am using my old phone, no services, no internet since last 10 days.

In a nutshell, sony mobile has pathetic services, worst service center and i would want to share this experience on social media so people at least realize what risk they are taking by buying your product. You are just a brand name now i guess which would soon be diminished considering the poor services you have.

Email that i wrote on 6th july, 2016 *

Hi team,

I am writing this email in order to raise my dissatisfaction towards your services. I used a sony xperia mobile for more than two years. I again purchased a new xperia c4 on 1st of january 2016. A few days back i experienced an issue with the screen of the phone. I visited your authorized center in dwarka sector 7 on 4th july, 2016. I was asked to come along with the bill, which i did after an hour. I was informed that the screen would need to be replaced for which i need to deposit the phone. However, i took the phone back to see if it works fine after updating the software as advised. However, there was no improvement. Therefore, i visited the center for the third time on 5th july and deposited the phone. My complaint is that not even once i was informed that you guys offer substitute handset. When i called the center to check for the same after i reviewed online that this facility is also available when the phone is under warranty, i was simply told that the handset was not available.

I want to know why i was not educated even when i visited your center three times and spent money in doing so. On top of it, when i called your toll free number as well, i received a very rude reply. I have been very happy with the product that you offer but your services are pathetic, unfriendly and rude.

As a customer, i demand to be treated with dignity and respect along with full transparency. Please advise if my understanding in regards to substitute phone is correct or not. Based on your reply, i want to further escalate the matter to consumer forum and raise my dissatisfaction for unnecessary inconvenience.

Thanks & regards,
Neha karakoti
[protected]

Hi,

My name is nishant pawar, i am a user of sony xperia c4.

In next 2 months i got some display problem where i have submitted my phone to service centre in nehru place. f1 info soulutions service pvt ltd.

Add: 208 2nd floor ashok bhawan 93 nehru place delhi 110019

Job no :w[protected]

Imei no: [protected]

My mobile was submitted on 5th of july 2016

After 3 days i called to the service centre then they asked me to wait for more 10 days.

Is this kind of service sony provide.
I called many time on[protected] i never get any reposne.

I am just awaiting for a day when will i get a call by saying that your product is ready so come anc collect the same.


Awating!!

Thanks
Warm regards
Nishant pawar
[protected]
Pawar. [protected]@zoho.com

Lastweek we purchased a sony home theatre, tilldate that showroom people didnt send thier men to fix it. Even we called and backup also, thier are claiming silly excuses. Please verify the issue and solve it. And i can surely tell that this is the last time we are taking sony items, hereafter we dont encourage this company. This is called marketing but you people dont realise the customer satisfication and its importance in the market to survive yourself in the competative world.

Imei [protected]
Job sheet no. w[protected]
Dear sir,
I had given my handset sony xperia e2115 to "aditya info solution b11 tilak marg dali bagh lucknow - 226001 up" which is authorised service centre of sony on 24/06/2016.
Sony service centre executives very ill mannered they don't pick up phone. i had called them several times on[protected].
After submitting my handset to them they told me that it would be repaired in a week but 20 days has been passed and service centre executives saying to me that it is under process and it will take more than a week again. but problem in my handset is only "battery drain issue, hanging issue and also poor battery backup issue". for this much issue any service centre takes only a week to repair but 20 days has been passed and yet my handset has not been repaired.
We request u to kindly take the issue with the company and penalise them for their misdeed.
Yours sincerely
Neeraj kumar shukla
Ramnagar barabanki up - 225205
Mobile no. [protected], [protected]

Dear sony team,
I had bought an sony c4 mobile on 14 february 2016. With following model no (E5363). Imei no ([protected]). And in 4 months i have submitted the above said handset 3 times in gallery for same problem of touch not working properly.
Last month on 24.06.1016 i had submitted the handset for 3rd time in gallery for the same issue, at that time while submitting the handset i had told the representative that im fed up of the issue repeating and i want an replacement of my piece, that time the representative told me that i have sent an escalation mail on your behalf and your piece will be replaced within 7 to 8 working days.
But i received a call from sony peoples on 6.6.16 that is after 10 days (Excluding sundays) stating that ur handset is repaired and ready to take.
I mean what is going on first sony representative tells me an escalation mail is sent handset will be replaced and later on i am informed that your handset is repaired, look we are not fools nor we have so much free time to do same things again and again. It was the third time i had submitted the handset for same problems. Out of 4 months 1 and 1/2 months my handset was in sony gallery only, your representatives and executives says do what u want to do it will not be replaced. I mean if the handset is giving same issue and trouble in spite of being repaired twice why will it not give same issue third time, and just in 4 months same issue for 3 times, its disgusting.
I am very much frustrated of taking back ups, deleting data, changing cells, downloading apps, again and again. I seriously plead and request you guys to take it in serious consideration and replace my handset, till now i have not created any nuisense or havoc in gallery but now i will go to consumer court and i will put all this nonsense on social media also if i do not get proper response in 2 days.
Thanking you

I had sent this mail to service head 5 6 days before but still i have not received any reply from them.

I bought the product "sony mdr-as200 active style earphone" 15 days before but one side of this earphone is suddenly gone. i heard that sony is a good product but i disappointed by this issue.
It is urgent for me to replace the product as soon as possible.

Warranty of the product: 1 year
My name=md rijwan
Mob:[protected]
Please do your needful help for this product with high priority

I recently gave my xperia z1 in sony service center akola named by 'gajanan services' mine job sheet number is w[protected] they prepared me a job sheet on 18/06/16 and promise me that my device would be sent on 18th june itself to nagpur... but as per there record they are saying we initiated the courier on 20/06/16 and saying it is 'blue dart' fault and it might be delayed because of the courier service... but as per blue dart the sony service has requested the pick up of sets on 25/06/16... thus making my courier reached nagpur by 29/06/16.
The repair center in akola has completely checked my phone before sending it to nagpur... but after 29/06/16 they tell me that power ring was missing in your cell... also battery back panel need to be changed... and they are asking me to pay them for all this stuff (cell in warranty). it has been 25 days now, there has been no active action taken by this employees at gajanan services akola.instead they are busy making faulty allegations on different people and misleading the customer.
I am very much upset by this kind of service and i expect that a serious action would be taken against my complaint.

I had bought this mobile on november 2015 it has one year warranty. but in six months it started software issue for which i had submitted to service center and get the repair done on may 2016but whn i received the mobile there was no sim tray in it. now again on july 1st i submitted for the same issue which i had before and now also whn service center had repaid done and ask me to come n collect the same. here again without sim tray. how can one tolerate such things from suh companies. i boughg it for 35000/- rupees but it was not worth.

My touch screen music system dhc-az33d//ce12 was repaired in may 2016 as the cd tray was stuck job no. j6096582. the service centre charged me around inr 3800 for replacing the "device optical" and "switch keyboard" it worked for less than 2 months and now it has the same problem that was encountered last time. when we took the system to the service centre again yesterday, the person concerned told us that as it was repaired 2 months ago for the same problem, there would be no extra charges as the parts are within the warranty period. today, i got a call from the service centre explaining me that they would charge another inr 4000 to repair it.
When the service centre executive first said (yesterday) that the only parts that could be faulty are the ones that were replaced in may 2016, then how come they are telling me something different today? how can i trust that they are not charging me again for the same parts, or the parts they replaced the first time were original?

Service centre in question : b59, ground floor, noida sector 6

In our sony led purchased on 08.11.13 in the name of pawan kumar jain, mob. no. [protected], vide bill no. 1893 from dealer rathi and sons, shivpuri (m. p.), there is a total failure of display resulting in blank dark screen. also, the tata sky attached with it is completely working fine, and voices can be heard without anything displayed on the screen.

Please note i have sent the letter given below to your customer care and did not get proper response from the service people, henceforth i am escalating this issue to the authority concerned. Please forward this letter to the highest level officers for the solution. My phone no is 91 [protected] and i am rajkumar and my email id is [protected]@gmail.com.
Quote
From 4th july 2016
K j rajakumar
Plot no 24 t-1, 3rd floor
Naveens apartments,
10th cross street, indra nagar,
Adyar, chennai 600020

(Land mark: opp indra nagar rly stn)

To

The general manager
Sony service
Chennai

Dear sir,

Reg sony led tv model no ex 520 – panel issue

First of all i would like to introduce myself as k. J. Rajkumar currently staying at the above mentioned residential address and serving for indian bank, thiruvanmiyur branch, chennai. My father was so much interested in sony products, whether its camera, (Still or video), tv, audio instruments, dvd players etc., he never compromise the quality as he always believe sony on top of all. I grew by watching him and as a successor i was very keen in maintaining his wish. It’s all because you have been a leader in quality maintenance for each and every product you deliver in the market.

Of late i had a fighting debate with one of my intimate friend. His argument was that sony, has become just like another marketing company with lot of internal issues, non-maintenance of quality, poor service support and so on. But i really had to fight it out to overpower him with my words and in support i had to bring all my sony products in the debate about the quality and the endurance of the product. But he in turn admitted that i may be an exception but he challenged me while concluding the debate that i will also be a victim very soon.

His words did not hurt me at all, but now i was really hurt, when your representative told me that my tv model no ex 520 had a panel issue, when enquired for the service i come to understand that the panels for my tv had been stopped once for all for some reasons. I have no other go other than to buy a new tv. My investment for the tv for rs.64, 900/- and if you say simply in less than 4 years of time the panel will go off, i got the doubt of being cheated just for the trust i have shown to your company for all these years. Suddenly i feel my friends words become real and feel like a victim. His alarming words now become a big concern for me.

Now it’s been a month and a half, i have been roaming around for a solution to my issue with the service center. After my insistence, your service staff at tharamani, suggested me to give a dd for rs.21, 929/- and in return i can take a new tv as an indemnity. He offered me a model w62d as a settlement for my issue. I just want to remind you sir that when i purchased my tv, there was no smart tv available with the dealer then, so i had to choose the best from the available model with the dealer. My choice is very limited, here again i had to compromise from the available models. Now the tv model w62d offered to me was not up to my expectation. I need a product which should speak about you quality and features. I can’t compromise on quality issue right now deliberately as i am already a victim for no fault of mine.

My kind request to you is to arrange a panel for my existing tv which is more sufficient for me and if you say that the panel is not available or out of stock, it is your responsibility to satisfy the customer for your mistake. You need to negotiate with the customer for the ultimate satisfaction of the customer. Now it is your responsibility to see my satisfaction is considered as the top priority from your side. So i would like to go for the model no w700c which has similar features with my existing tv. Anything above this model or the same would be preferable for me and if you say that you are indemnifying me, you can choose the one i like the most, it would be more appropriate for any justification in future for that matter.

In anticipation, for a good reply

Regards
Rajkumar k j

Unquote.

Expecting a speedy solution.
Regards
Rajkumar
[protected]

I have purchased gift for my daughter sony xperia z3 + rs. 24999.00 dated 06.06.2016 from prince mobile store, princess street, marine line mumbai 400002. mobile imei no.[protected]
After 9days problem raised in my mobile phone i. e sd card was not detecting. so i have shown my mobile above store so they have submitted my mobile at the sony service centre andheri. they have told me that there was problem with sd slot and it will be replaced but after 15days they are telling that there is problem in my motherboard of the phone and they will repair and will give after another one week. i ask them for replacement since it was a new phone and i have just used for 9days but they refuse to do so.
My demand is that i want a new phone since it is a major issue an i have not even used it for more then 10 days.
So kindly do the needful.