Sony India Complaints & Reviews

Sir, i bought sony xperia z2, 2 years back. the warrenty is over. but recently, 1 month back, i had some issues with the magnetic charging receiver dock. so i went to service center in gandhidham, named avani electronics, on 14 june 2016. they advised me to wait for the reply of estimation because the main head is in ahmdabad. they receive the estimate from there. so on 18th june, i received the estimate. it was 28591 (incl taxes). 1 year back the value of device was around 26000. thats ok but when i asked for the details, they said that the motherboard, the touch and display has to be changed. so i asked just for the magnetic charging receiver, they replied that all the things are to be changed. so thats why i denied their deal. afterwards, i received my cellphone on 30th, that too in bad situation. the speakers were not working properly, and the waterproof fitting was not proper. i showed them and they are not giving me any proper solution.

Sir, i have bought my sony xperia t2 ultra dual before 2 n half months, from the next day of recieving i started facing issues related to charging problem, camera blur issues, battery backup, software stabilization hanging problem no sd card support display blinking issues. on the next day of receiving phone morning i went to the service center located in janakpuri d. c.. a - after explaining all issues to the service center representative requested them to replace my phone but they told me the phone is not replaceble they didnt fixed anything just given me a job sheet mentioned coustmer requested for software upgrade. they returned my phone how ever i managed to use phone for next 15 days, again started facing all that issues, again i went to the service center, and they told me the phone is only replaceble in between 7 days of buying, they also not repaired my phone and asked for 15 days to repair, i have again visted another service center and deposited for repair, again after 5 days of resubmitting they are just making stories, that 1 part has been recieved we are waiting for another one, also i have called in toll free number, they did'nt helped me for anything, even they don't have authority to lodge any complaint regarding this issues, they never transfer my call to senior person, they don't have any manner to talk, just following the same statement we will see into the matter, i have also asked for any spare phone, but they told me no spare phones are available, i am really very much exhausted with the service, i am not living in my hometown, how will i deal with the contact issues without phone, sir please help me to get my phone replaced or completely repaired as soon as possible. 5 days has been passed submitting my phone but no response i am getting regarding the issues. my job sheet no is [protected]. and registerd no is [protected]. contact number in job sheet is [protected] with the name ambreesh pandey.
My contact number is [protected]
Please help me out with these issues. i will be glad. thanks

Model #: klv-24r402
Job no: j61524589
Date of repairs job:[protected]

After 2yrs of purchase, our sony bravia led 24 inch tv went for repairs.
We gave it to telecare pune, kothrud pune, sony service center.
They told us that the led panel had to be replaced and gave us an estimate of around inr 5000/- for repairs.

After 1 week, i called them to check status and they said that the panel...

I visited Sony Authorized Service Centre dated 09/06/2016 for my laptop repairment. Actually, the display was not working and had gone blank. Before visiting service center, I myself checked if it was a display problem or motherboard.I checked it with another display and it was working fine which means only display change was required.One of the other problems was that one of the hinges was broken which needed simple repair but they told the whole flip part will be changed although nothing was wrong in that except for only one hinge. Then they kept the laptop for the whole day and they told me that the whole motherboard will be replaced although there was nothing wrong in it. And when I told the person who opened the laptop in the service center that there is a display problem, I checked it then he told display is alright, the motherboard will be replaced and told me the overall cost of around Rs[protected]. I took my laptop and went home.When tried to on it, it was heating a lot. Also, one of the plastic hinge support was missing and when I visited again the service center to get back that broken plastic support part, they told they don't have any. I shut down and visited another local laptop repair who opened it and detected short-circuiting in the motherboard .He took 2500 for motherboard repair and 3500 for screen replacement and my laptop is working well now. As evident that the motherboard problem occurred only after I had visited sony service center and they must had done something wrong in motherboard so as to show motherboard replacement and earn large money.Moreover for a simple hinge problem they asked to replace whole flip cover.The most evident thing is that I was told there is no problem with display and I was damn sure that it had only display problem which I checked myself and local repair store.The details for sony service of my laptop are :
Job no. : J61371344
I am attaching the receipt I got.
I must demand proper look into the matter and take action against the person who opened my laptop in sony service center and his falseness, against the sony service center, Muzaffarpur for misleading information and damaging my product. I demand proper and quick redressal of my complaint and compensation for my loss.

I am ANIL SADASHIV MARNE purchased new 43" Sony led TV had problem of mother board in four months. Now I want replacement of full TV not a only mother board. Please look in this matter and do needful.


Regards,

Anil Marne

I had purchased a sony 4k tv model no. kd-55x9004a from kohinoor, dadar in may 2014 paying rs 2.3 lacs and after installation i had made various complaint regarding the display of the set being abnormal. however, during the warranty period the sony technicians did not do anything about the same dispersing the case by saying that this kind of display was normal in sony.
Shockingly, sony's technician visited my place today (job no j[protected] as i had a made a complaint for display again. i was told that the panel needs to be replaced. this is shocking as they have now found a fault in the display after the warranty period is over and the set is barely two years old, it seems that i was given a defective set and my complaint was dispersed without any resolution during installation and now i am being asked to pay for a new panel for which i have been quoted rs.1, 30, 000.00 which is totally unfair.
This shows the poor service rendered by sony and also the sub standard quality of their products. at this juncture, i would also like to mention that i have even purchased 55" samsung sets in the past and till today there has never been a service or product issue in the same.

I have submitted my sony st21i mobile for service at parshwa services, alkapuri, vadodara-390005. my job number is w[protected].
Complaint : there is long delay in service of mobile. there is poor & no call back response from service center
Customer name : suhagi shah
Job no : w[protected]
Date : 23rd june, 2016
Customer complaint : restarting, heating,
Service center : parshwa services, alkapuri, vadodara - 390005, gujarat.

It is surprising to know that inspite of my several query to sonyindiacare and servicehead by mail my query remains mystry unanswered latest mail to service india dt 20/6 & 30/6/16 to neelima dave (regional) and meena bose (delhi head office). my mail id [protected]@gmail.com and mobile no. [protected].
It is requested that this complain to be forwarded to i/c of sony india tv company,

I bought song bravia led last year[protected]... aftr 4-5 months it got repairs becz of subjected problem... i repaired it 3times... again problem happened same... but now your ludhiana punjab service centre not listening me... nd saying this is a minor problem instead solving my problem... kindly help... my mobile no [protected] jyoti ludhiana punjab... your ludhiana service centre number is[protected]... i have only 2 days of warranty... pls help... bought sony with a lots confidence but now m getting down... hope you will help me...

I am having sony experia z1. the phone was having battery backup problem, i submitted the phone to sony experia service centre, panchkula, ultimate services on 03.06.2016. they told it will take 15 days. after 3 days they informed the estimate as rs. 4800. but after 15 days they told wait for three more days. they kept these three days extended up to 06.07.2016. when i went to collect my phone, i was handed over a bill of rs. 5800/. i told i was told rs. 4800 but the boy was not ready to listen. i had to pay the rs. 5800. during all this process the boy sitting at the counter was sarcastic, arrogant and a person completely of abusing nature. i not only felt cheated at the sony service centre but humiliated too. i have decided never to purchase a sony product in future. sony service centres are having very poor service quality. earlier also they damaged my music system. the behaviour of sony service centre as well as helpline is totally uncalled for. i feel purchasing a sony product is the worst decision of my life.

I have purchased the product on 4th july 2016. the seller had registered on 5th july 2016 and i got the sms by confirming the same. i came to know that maximum of 48hrs it should get installed. however i have been calling the sony customer care from 6th july (2times) and 7th july (4 times) and now they are saying that your mobile is not registered (we don't see any request associated to it) and they raised the new request on 7th july (at this time they said that we are escalating). on the latest call the customer care executive is saying that due to some technical problem it might have happen. we will make sure that it will get installed by with in 2 days again. the interesting part of this is whatever the request id i had received on 5th july they have used the same request id which was raised on 7th july. with all these things i am not sure it is going to happen. my only point is that it should not happen for others. please help me on it.

Hi sonyteam,

This is prabakar @ iyyappan from pondicherry, i would like to inform you that i have dissatisfied with our sony service first time, since i have given my mobile for service to pondy center for few small complaints (charging connecter problem and volume key issue) on 14th june'16 as they confirmed that which will be cleared within 15days but i got msg from our team on 20th june'16 that my mobile is ready for collection, today i step into our center i got my mobile and the technician who handover my mobile has informed that my mobile problem was completely cleared and i can checked out but the volume key issue was not resolved yet so i have requested him to check the problem, after he checked somewhere and confirmed that my mobile was services by some other out side vendor so the problem which i mentioned is not possible to clear within warranty, also he shown some image for my reference but i climes that which is not possible, since i have proper bill with warranty and insurance too, then there is no point in doing service in out side vendor. pls feel as a customer... purchase of mobile rs 45000 is not a easy matter. so please don't hesitate my concern, since i have good respect on sony team and i was long time customer too.. till now i did not face any issue with sony, since i bought more product in sony so please resolve my mobile problems as soon as possible.

Please find the attached document for your reference,

Mobile; sony e6553 xperia z3+ copper mobile
Dop :[protected]
Imei no: [protected]

Sony job no: w[protected] / w[protected]

—
2nd juy'16

Hi sony team,

As i was waiting for last week there is no revert and respons from our support team... i lost my faith on you so i wish to go next level of escalation, so please let me know the action you have taken for my issue??

I sincerely thanks to the manager who called me and regret for the inconvenience.

Regards.
Iyyappan s
Manager | customer service - ops
South (rotn & chennai) telecome.
+91 [protected]

—
7th july'16


Pls revert asap


Thanks & regards,

Iyyappan s
Manager | customer service - ops
South (rotn & chennai) telecome.
+91 [protected]

I submit my mobile phone for service 9 june, one month ago but still i am waiting. sony mobile known for his service but i m sreamlly unhappy. w[protected] still in pending status.
I want my phone as soon as possible.
Regards,
Raj
[protected]

Display is not coming in Sony Bravia EX42. It was working fine but suddenly some discrete lines were coming and no picture could be seen on screen.Please note that the no black screen is coming.

Model Number: EX42
Warranty Period: Expired.

Please try to look into this as soon an possible and provide the date by which it is expected to get resolved.

Service request id :[protected].
This TV is just 3 years old. Giving me a quote of over 14000 Rs., for setting the picture free from horizontal lines appearing on top 6", is highly regrettable. We are old, and use the TV very less. This is not at all expected from a reputed company, known for good service to customers .
I expect you to repair the set at a nominal cost within 3 days.
I do not want to take the matter to a public forum through letter to editor etc.
Thanking you.
_A N Gupta.

I have attached below the service job sheet of my sony dsc w 610 model camera for reference, which has been handed over at sony authorized service centre sambalpur, via angul office since 02/06/2016, regarding a minor battery discharge matter but its more than one month gone, they are ignoring the matter and mum over it, as it seems they have cheated me.

Hello sir

My sony vaio has hinge problem. The back cover and front gazelle, hinges were damaged. So i went to sony service centre in vijayawada. My laptop is working fine. Only problem is back cover replacement. They replaced the back cover. But from then onwards my screen is getting green shade dots. I went again. They are saying motherboard was damaged. How can it be damaged within 4 years???? Thats not possible.. It worked fine before the repair. But not working now. Im sure they have changed my mother board. I was in frustration. Im in thought of buying xperia Series smart phone. With this incident, i want to withdraw my plans. Please do something.they even didnt gave me the bill.

Job id is : J61350529

Just want to highlight the quality issue with sony mobile phones and followed by extremely poor after sales service during warranty period.

1. Have bought the sony xperia c4 mobile in the month of nov. 2015 and within 4-5 months of time, it’s sim slot have stopped working.
2. After checking the handset, sony service center “krishna services, dwarka, new delhi” told that issue is with pcb and need replacement,
3. They told that they will repair the handset within “3” days, however they resolved the issue after n no. Of calls / follow-ups after 8 days on 28th may 2016
4. After that handset has started giving the problem with touchpad, sometime touchpad works properly and sometime not
5. On 5 or 6th june 16, i again visited sony service center “krishna services, dwarka” and told that after replacing the pcb / mb, am facing issue with touchpad. That time they told me that there is issue with your temper glass and pls. Replace it. Then and there only, they have replaced the tempered glass on chargeable basis.
6. Point here is that day, they have not registered any complaint for the same in system
7. Yesterday suddenly, touchpad has completely stopped working and due to this today i again visited center “krishna services, dwarka” and surprisingly within 5 min. Of time engg. Who worked earlier on handset, has opened the handset and told that this issue is due to water problem. How it could be possible?? Seems engineer was already aware about it, that issue with pcb / mb
8. After that he told that this will falls under chargeable call and cost around inr 7500.

My handset is under warranty and it’s not working perfectly after 4-5 month of purchase. Pls. Help to resolve the issue on priority under warranty coverage, as there is no customer fault.
Thanks
Vinit gangwal
[protected]
[protected]@rediffmail.com

Myself mr. Sams tabrez akhtar (Mobile no. [protected]) residence f-45, nit campus rourkela odisha - 769008. I purchased a sony 32"led tv from doordarshan, main road, rourkela - 769001. On 20th february 2016. During purchasing, i didn't check whether internet connectivity is working or not.

On 23rd june 2016, i want to play youtube video on led tv. Then i tried so many times, but connectivity fails. Then i called to customer support, he told me some procedure, but we are unable to play video on sony led tv. After 45 min, customer executive said to me that don't worry sir. I am writing a complaint regarding this problem. The technician will visit at your address within two days. Your complaint/ reference number is 33022034.

After three days a technician came to my address. Mr. Barik (Technician) tried nearly 2 hours, but he was also unable to play video on sony led tv. Refresh internet option takes so much time after that an error occur. Kindly retry. Finally, he said some manufacturing defect is on your tv. Some wi-fi card will change. After that, he tried from lan, but the problem continued.

I purchased this tv after paying 36000 rs. This tv is in manufacturing defect. I think that sony is one brand on which all people can believe blindly. But i was wrong. Today, again i called to the customer support they provide me new complaint/reference number is [protected]. From 15 days the problem is as usual. I am not ready for repair work. I want replacement only.

Now i request sony they replace my sony 32" led tv with new one led tv. I hope you will take action as soon as possible.


Thanks


Regards,
Mr. Sams tabrez akhtar
F - 45, nit campus,
National institute of technology,
Rourkela, odisha - 769008.
Mobile no. [protected], [protected]
Email id - [protected]@gmail.com

I bought xperia c4 dual in march 2016
Due to display issues, & camera app not responding issue i have given my phone to service center on 29th june 2016.
They said that repair will be done in 4 days.
When i contacted them on 4th july 2016. They were clueless about the status of phone & not able to say exactly when they are going to deliver my handset.
Please resolve the issue as soon as possible
Workorder no w[protected]