Sony India Complaints & Reviews

I had bought this mobile on november 2015 it has one year warranty. but in six months it started software issue for which i had submitted to service center and get the repair done on may 2016but whn i received the mobile there was no sim tray in it. now again on july 1st i submitted for the same issue which i had before and now also whn service center had repaid done and ask me to come n collect the same. here again without sim tray. how can one tolerate such things from suh companies. i boughg it for 35000/- rupees but it was not worth.

My touch screen music system dhc-az33d//ce12 was repaired in may 2016 as the cd tray was stuck job no. j6096582. the service centre charged me around inr 3800 for replacing the "device optical" and "switch keyboard" it worked for less than 2 months and now it has the same problem that was encountered last time. when we took the system to the service centre again yesterday, the person concerned told us that as it was repaired 2 months ago for the same problem, there would be no extra charges as the parts are within the warranty period. today, i got a call from the service centre explaining me that they would charge another inr 4000 to repair it.
When the service centre executive first said (yesterday) that the only parts that could be faulty are the ones that were replaced in may 2016, then how come they are telling me something different today? how can i trust that they are not charging me again for the same parts, or the parts they replaced the first time were original?

Service centre in question : b59, ground floor, noida sector 6

In our sony led purchased on 08.11.13 in the name of pawan kumar jain, mob. no. [protected], vide bill no. 1893 from dealer rathi and sons, shivpuri (m. p.), there is a total failure of display resulting in blank dark screen. also, the tata sky attached with it is completely working fine, and voices can be heard without anything displayed on the screen.

Please note i have sent the letter given below to your customer care and did not get proper response from the service people, henceforth i am escalating this issue to the authority concerned. Please forward this letter to the highest level officers for the solution. My phone no is 91 [protected] and i am rajkumar and my email id is [protected]@gmail.com.
Quote
From 4th july 2016
K j rajakumar
Plot no 24 t-1, 3rd floor
Naveens apartments,
10th cross street, indra nagar,
Adyar, chennai 600020

(Land mark: opp indra nagar rly stn)

To

The general manager
Sony service
Chennai

Dear sir,

Reg sony led tv model no ex 520 – panel issue

First of all i would like to introduce myself as k. J. Rajkumar currently staying at the above mentioned residential address and serving for indian bank, thiruvanmiyur branch, chennai. My father was so much interested in sony products, whether its camera, (Still or video), tv, audio instruments, dvd players etc., he never compromise the quality as he always believe sony on top of all. I grew by watching him and as a successor i was very keen in maintaining his wish. It’s all because you have been a leader in quality maintenance for each and every product you deliver in the market.

Of late i had a fighting debate with one of my intimate friend. His argument was that sony, has become just like another marketing company with lot of internal issues, non-maintenance of quality, poor service support and so on. But i really had to fight it out to overpower him with my words and in support i had to bring all my sony products in the debate about the quality and the endurance of the product. But he in turn admitted that i may be an exception but he challenged me while concluding the debate that i will also be a victim very soon.

His words did not hurt me at all, but now i was really hurt, when your representative told me that my tv model no ex 520 had a panel issue, when enquired for the service i come to understand that the panels for my tv had been stopped once for all for some reasons. I have no other go other than to buy a new tv. My investment for the tv for rs.64, 900/- and if you say simply in less than 4 years of time the panel will go off, i got the doubt of being cheated just for the trust i have shown to your company for all these years. Suddenly i feel my friends words become real and feel like a victim. His alarming words now become a big concern for me.

Now it’s been a month and a half, i have been roaming around for a solution to my issue with the service center. After my insistence, your service staff at tharamani, suggested me to give a dd for rs.21, 929/- and in return i can take a new tv as an indemnity. He offered me a model w62d as a settlement for my issue. I just want to remind you sir that when i purchased my tv, there was no smart tv available with the dealer then, so i had to choose the best from the available model with the dealer. My choice is very limited, here again i had to compromise from the available models. Now the tv model w62d offered to me was not up to my expectation. I need a product which should speak about you quality and features. I can’t compromise on quality issue right now deliberately as i am already a victim for no fault of mine.

My kind request to you is to arrange a panel for my existing tv which is more sufficient for me and if you say that the panel is not available or out of stock, it is your responsibility to satisfy the customer for your mistake. You need to negotiate with the customer for the ultimate satisfaction of the customer. Now it is your responsibility to see my satisfaction is considered as the top priority from your side. So i would like to go for the model no w700c which has similar features with my existing tv. Anything above this model or the same would be preferable for me and if you say that you are indemnifying me, you can choose the one i like the most, it would be more appropriate for any justification in future for that matter.

In anticipation, for a good reply

Regards
Rajkumar k j

Unquote.

Expecting a speedy solution.
Regards
Rajkumar
[protected]

I have purchased gift for my daughter sony xperia z3 + rs. 24999.00 dated 06.06.2016 from prince mobile store, princess street, marine line mumbai 400002. mobile imei no.[protected]
After 9days problem raised in my mobile phone i. e sd card was not detecting. so i have shown my mobile above store so they have submitted my mobile at the sony service centre andheri. they have told me that there was problem with sd slot and it will be replaced but after 15days they are telling that there is problem in my motherboard of the phone and they will repair and will give after another one week. i ask them for replacement since it was a new phone and i have just used for 9days but they refuse to do so.
My demand is that i want a new phone since it is a major issue an i have not even used it for more then 10 days.
So kindly do the needful.

Dear all,

I am arpit modi. i bought sony xperia z5 premium dual silver colour. its back glass cover has been damaged and i gave it to sony service center named parshwa services at vadodara on 27/05/2016. i am constantly calling them but every time i don't get satisfactory answer. and since last two weeks they are saying that the product has been repaired and dispatched from chennai, but i didn't get it yet. so tell me why is this taking so much time? what is the meaning of buy this costly phone of sony if you are not even able to give proper service?

Job sheet no:- w[protected]
Mobile no:- [protected]

I want my issues to be resolved asap.

From coimbatore.
This is dr. kannan, reqested customer service support for the above mentioned issue from kg sony service centre at cross cut road in ghandipuram for the last 2 days. their response is very lethargic and insensitive. i wait for them since friday, when i call them they start enquiring the same set of questions, they have no record of my previous calls.
If this is the response for spending lacs of rupees on your products, i am very disappointed with the service.
I think i made a mistake by buying sony.
I kindly request you to look into this complaint at your earliest. i can't waste another 2 days on this issue.
Thank you.

Sir, i bought sony xperia z2, 2 years back. the warrenty is over. but recently, 1 month back, i had some issues with the magnetic charging receiver dock. so i went to service center in gandhidham, named avani electronics, on 14 june 2016. they advised me to wait for the reply of estimation because the main head is in ahmdabad. they receive the estimate from there. so on 18th june, i received the estimate. it was 28591 (incl taxes). 1 year back the value of device was around 26000. thats ok but when i asked for the details, they said that the motherboard, the touch and display has to be changed. so i asked just for the magnetic charging receiver, they replied that all the things are to be changed. so thats why i denied their deal. afterwards, i received my cellphone on 30th, that too in bad situation. the speakers were not working properly, and the waterproof fitting was not proper. i showed them and they are not giving me any proper solution.

Sir, i have bought my sony xperia t2 ultra dual before 2 n half months, from the next day of recieving i started facing issues related to charging problem, camera blur issues, battery backup, software stabilization hanging problem no sd card support display blinking issues. on the next day of receiving phone morning i went to the service center located in janakpuri d. c.. a - after explaining all issues to the service center representative requested them to replace my phone but they told me the phone is not replaceble they didnt fixed anything just given me a job sheet mentioned coustmer requested for software upgrade. they returned my phone how ever i managed to use phone for next 15 days, again started facing all that issues, again i went to the service center, and they told me the phone is only replaceble in between 7 days of buying, they also not repaired my phone and asked for 15 days to repair, i have again visted another service center and deposited for repair, again after 5 days of resubmitting they are just making stories, that 1 part has been recieved we are waiting for another one, also i have called in toll free number, they did'nt helped me for anything, even they don't have authority to lodge any complaint regarding this issues, they never transfer my call to senior person, they don't have any manner to talk, just following the same statement we will see into the matter, i have also asked for any spare phone, but they told me no spare phones are available, i am really very much exhausted with the service, i am not living in my hometown, how will i deal with the contact issues without phone, sir please help me to get my phone replaced or completely repaired as soon as possible. 5 days has been passed submitting my phone but no response i am getting regarding the issues. my job sheet no is [protected]. and registerd no is [protected]. contact number in job sheet is [protected] with the name ambreesh pandey.
My contact number is [protected]
Please help me out with these issues. i will be glad. thanks

Model #: klv-24r402
Job no: j61524589
Date of repairs job:[protected]

After 2yrs of purchase, our sony bravia led 24 inch tv went for repairs.
We gave it to telecare pune, kothrud pune, sony service center.
They told us that the led panel had to be replaced and gave us an estimate of around inr 5000/- for repairs.

After 1 week, i called them to check status and they said that the panel hasn't been received by them from the company.

After another 1week i called them and they tell me that the company is not sending the panel for some reason. they suggested me an alternative solution to buy a new tv at 75% of the original cost.

They asked me to email the original receipt to an email: [protected]@telecarepune.in

I chose to take back my tv instead. now, after 2weeks i am sitting with a bad tv and no immediate solution in sight.

Highly unsatisfactory service by sony and it's service center.

Thanks,
An unhappy sony customer.

I visited Sony Authorized Service Centre dated 09/06/2016 for my laptop repairment. Actually, the display was not working and had gone blank. Before visiting service center, I myself checked if it was a display problem or motherboard.I checked it with another display and it was working fine which means only display change was required.One of the other problems was that one of the hinges was broken which needed simple repair but they told the whole flip part will be changed although nothing was wrong in that except for only one hinge. Then they kept the laptop for the whole day and they told me that the whole motherboard will be replaced although there was nothing wrong in it. And when I told the person who opened the laptop in the service center that there is a display problem, I checked it then he told display is alright, the motherboard will be replaced and told me the overall cost of around Rs[protected]. I took my laptop and went home.When tried to on it, it was heating a lot. Also, one of the plastic hinge support was missing and when I visited again the service center to get back that broken plastic support part, they told they don't have any. I shut down and visited another local laptop repair who opened it and detected short-circuiting in the motherboard .He took 2500 for motherboard repair and 3500 for screen replacement and my laptop is working well now. As evident that the motherboard problem occurred only after I had visited sony service center and they must had done something wrong in motherboard so as to show motherboard replacement and earn large money.Moreover for a simple hinge problem they asked to replace whole flip cover.The most evident thing is that I was told there is no problem with display and I was damn sure that it had only display problem which I checked myself and local repair store.The details for sony service of my laptop are :
Job no. : J61371344
I am attaching the receipt I got.
I must demand proper look into the matter and take action against the person who opened my laptop in sony service center and his falseness, against the sony service center, Muzaffarpur for misleading information and damaging my product. I demand proper and quick redressal of my complaint and compensation for my loss.

I am ANIL SADASHIV MARNE purchased new 43" Sony led TV had problem of mother board in four months. Now I want replacement of full TV not a only mother board. Please look in this matter and do needful.


Regards,

Anil Marne

I had purchased a sony 4k tv model no. kd-55x9004a from kohinoor, dadar in may 2014 paying rs 2.3 lacs and after installation i had made various complaint regarding the display of the set being abnormal. however, during the warranty period the sony technicians did not do anything about the same dispersing the case by saying that this kind of display was normal in sony.
Shockingly, sony's technician visited my place today (job no j[protected] as i had a made a complaint for display again. i was told that the panel needs to be replaced. this is shocking as they have now found a fault in the display after the warranty period is over and the set is barely two years old, it seems that i was given a defective set and my complaint was dispersed without any resolution during installation and now i am being asked to pay for a new panel for which i have been quoted rs.1, 30, 000.00 which is totally unfair.
This shows the poor service rendered by sony and also the sub standard quality of their products. at this juncture, i would also like to mention that i have even purchased 55" samsung sets in the past and till today there has never been a service or product issue in the same.

I have submitted my sony st21i mobile for service at parshwa services, alkapuri, vadodara-390005. my job number is w[protected].
Complaint : there is long delay in service of mobile. there is poor & no call back response from service center
Customer name : suhagi shah
Job no : w[protected]
Date : 23rd june, 2016
Customer complaint : restarting, heating,
Service center : parshwa services, alkapuri, vadodara - 390005, gujarat.

It is surprising to know that inspite of my several query to sonyindiacare and servicehead by mail my query remains mystry unanswered latest mail to service india dt 20/6 & 30/6/16 to neelima dave (regional) and meena bose (delhi head office). my mail id [protected]@gmail.com and mobile no. [protected].
It is requested that this complain to be forwarded to i/c of sony india tv company,

I bought song bravia led last year[protected]... aftr 4-5 months it got repairs becz of subjected problem... i repaired it 3times... again problem happened same... but now your ludhiana punjab service centre not listening me... nd saying this is a minor problem instead solving my problem... kindly help... my mobile no [protected] jyoti ludhiana punjab... your ludhiana service centre number is[protected]... i have only 2 days of warranty... pls help... bought sony with a lots confidence but now m getting down... hope you will help me...

I am having sony experia z1. the phone was having battery backup problem, i submitted the phone to sony experia service centre, panchkula, ultimate services on 03.06.2016. they told it will take 15 days. after 3 days they informed the estimate as rs. 4800. but after 15 days they told wait for three more days. they kept these three days extended up to 06.07.2016. when i went to collect my phone, i was handed over a bill of rs. 5800/. i told i was told rs. 4800 but the boy was not ready to listen. i had to pay the rs. 5800. during all this process the boy sitting at the counter was sarcastic, arrogant and a person completely of abusing nature. i not only felt cheated at the sony service centre but humiliated too. i have decided never to purchase a sony product in future. sony service centres are having very poor service quality. earlier also they damaged my music system. the behaviour of sony service centre as well as helpline is totally uncalled for. i feel purchasing a sony product is the worst decision of my life.

I have purchased the product on 4th july 2016. the seller had registered on 5th july 2016 and i got the sms by confirming the same. i came to know that maximum of 48hrs it should get installed. however i have been calling the sony customer care from 6th july (2times) and 7th july (4 times) and now they are saying that your mobile is not registered (we don't see any request associated to it) and they raised the new request on 7th july (at this time they said that we are escalating). on the latest call the customer care executive is saying that due to some technical problem it might have happen. we will make sure that it will get installed by with in 2 days again. the interesting part of this is whatever the request id i had received on 5th july they have used the same request id which was raised on 7th july. with all these things i am not sure it is going to happen. my only point is that it should not happen for others. please help me on it.

Hi sonyteam,

This is prabakar @ iyyappan from pondicherry, i would like to inform you that i have dissatisfied with our sony service first time, since i have given my mobile for service to pondy center for few small complaints (charging connecter problem and volume key issue) on 14th june'16 as they confirmed that which will be cleared within 15days but i got msg from our team on 20th june'16 that my mobile is ready for collection, today i step into our center i got my mobile and the technician who handover my mobile has informed that my mobile problem was completely cleared and i can checked out but the volume key issue was not resolved yet so i have requested him to check the problem, after he checked somewhere and confirmed that my mobile was services by some other out side vendor so the problem which i mentioned is not possible to clear within warranty, also he shown some image for my reference but i climes that which is not possible, since i have proper bill with warranty and insurance too, then there is no point in doing service in out side vendor. pls feel as a customer... purchase of mobile rs 45000 is not a easy matter. so please don't hesitate my concern, since i have good respect on sony team and i was long time customer too.. till now i did not face any issue with sony, since i bought more product in sony so please resolve my mobile problems as soon as possible.

Please find the attached document for your reference,

Mobile; sony e6553 xperia z3+ copper mobile
Dop :[protected]
Imei no: [protected]

Sony job no: w[protected] / w[protected]

—
2nd juy'16

Hi sony team,

As i was waiting for last week there is no revert and respons from our support team... i lost my faith on you so i wish to go next level of escalation, so please let me know the action you have taken for my issue??

I sincerely thanks to the manager who called me and regret for the inconvenience.

Regards.
Iyyappan s
Manager | customer service - ops
South (rotn & chennai) telecome.
+91 [protected]

—
7th july'16


Pls revert asap


Thanks & regards,

Iyyappan s
Manager | customer service - ops
South (rotn & chennai) telecome.
+91 [protected]

I submit my mobile phone for service 9 june, one month ago but still i am waiting. sony mobile known for his service but i m sreamlly unhappy. w[protected] still in pending status.
I want my phone as soon as possible.
Regards,
Raj
[protected]