Sony India Complaints & Reviews

(Vibration and speaker werent working.)

Dear team,

I have a huge complaint. The problem started after the software update to marshallow in my phone z3 compact. Job id-w[protected]
Vibration and speaker werent working.
I submitted my phone around mid june. Its august now. No one is giving any update on when i will receive the phone.
The last update is that there are no spare parts and i would receive a new phone. Now im not sure what the new phone will be but i wont accept any phone less than my previous specifications or price group (Preferably z series) and it should be new.
The next thing is why is taking months to give an update for a phone which is in warranty.
Service center and sony support both throw the blame on each other. Service center asks me to call sony support. And support says the opposite. No one gives a solution but waste for the costumer.

No one are responsible. Sony promotes phones but the service is pathetic. Now if this continues. People like me will share the feed back to hundred of humans around who wants to buy a phone saying never go for sony. Dont you think this will spread?
Now im not going to sit back and keep waiting.
I need a proper response on this.


Please tell me the escalation matrix for sony india.

Thank you.

I bought one sony xperia c4 mobile worth rs.21000/- from skycell (Authorized service shop, kollam district, kerala on dt. 30.01.2016. The touch screen and display not worked on next 2 months from the date of purchese. I gave the mobile at the sony service centre on 15.03..2016 and the part was replaced on warranty and received on 16.03.2016.

Again, the same problem arised on 02.06.2016 and repeated the part replaced at the sony service centre and received on 07.06.2016.

Again the same problem arised on 23.07.2016 and gave the mobile at the sony service centre and the part replaced at the 3rd time and received the product on 28.07.2016.

And.. Now it is just 4 days, the set received after replacing the mobile set, again arised the display and touch screen hanging and not working properly.
Service centre executives not taking the problem in serious and showed unwilling to report the product failure of the sony mobile c4 to the sony india company.
(Copy of the service job sheets from the service centre and warrany enclosed for reference)

I purchsed a Xperia M2 from kharar, Punjab. But I have a problem with it that when I am use this phone it will heat up. I have contacted the dealer so many times but no response.
Now with this it also have the problem with speaker and generally hangs.
(IMEI-1:[protected] IMEI-2:[protected]

Pl. resolve my problem as early as possible.

Dear sir/madam

I bought sony led tv four years back, for the cost of 64800 rs, it was working fine.
3 weeks before i had a problem with tv it showing vertical lines and discoloration.
Checked with sony service center they told it having problem with tv display unit, it cant be repaired, it should be replaced at cost of 22000 rs,
I felt shocked what can be done alternatively, they told no other option is available for this tv.
Also they suggested 90days warranty for the display unit... this is highly shocking for me...
My question is there is no value for money i have spent on this tv??
They suggested they will take this tv at cost of 3000rs
In market 22000 new tv is available, then how they are expecting we will ready to spend this much amount?

Please understand the consumer situation, we are not ready to repair with this much high cost and with 90days warranty
Finally i lost my money... i bought new tv and sold my tv out side with cost of 4500rs...
Please make model and design technology with nominal repair charge... this is highly problem for middle class...
Else you make option like exchange the tv affordable price.

Horrible sony center customer service
they gave us faulty phone and now denying to replace it.
Sony center, gaurav distributors, sanjay place, agra


sony mobile model - e5663 xperia m5
invoice no. : 703
dated : 13th july 2016
purchased from : sony center, comm. Plot no. - 1, parking cp - 3, opp. Anupam plaza, sanjay place, agra - up.
Ho : gaurav distributors, c -15 nirbhav nagar, gailana road, agra
company's vat tin : [protected]
company's pan : aacfd4423g


we were given very horrible after sale service. It was like our biggest mistake of life time. Phone got defective just in 7 days time and we are completely helpless. We would definitely like to aware all citizen of india to not to purchase any sony product from concerned distributor.

Kindly request you to please assist in the same. Our phone is with sony center and they said it would be returned after a month. Pathetic sony center.

I purchased sony xperia z5 in january 2016 for 50, 000/-.
As it is still in warranty.

My phone stopped working when i was using during rain. I gave it for repair in sony authorized service center, they says warranty is void and have to repair on chargeable basis which costs 32, 000/-

As company says it is water proof phone till the depth of 1.5 meter and for 30 minutes.

If company is taking a grantee for water proof, then why it is repaired on chargeable basis you should give replacement or repair it for free.

I want replacement.

Imei no : [protected]


Regards

Arvind majoka
+91 [protected]

My phone was left in a service centre 23rd june 2016. (after just 5 months o[censored]se)

Job no: w[protected]

(im having trouble tracking repair status, as your website starts with a "j" for job number.) thank you.

This will be the 3rd month that i will be waiting. all my contacts are lost, due to me been offline. relationships are strained. and time is something one can not get back-i do not wish for a standby device to be given to me - i have no time to play with phones.
During this time i have saved (2000pm) using less data, gained more time, and the old phone that im using has a battery life of 7 days! - it doesnt let me down, its cheaper to replace, and its instant.

My name is raisa ansari
M no:- [protected]
Handset sony experia
Imei:- [protected]
Purchase date:- 29/10/2015
Mail id:- [protected]@rediffmail.com

I m using sony handset
First time i m using your product but from starting i m not getting service,
My first handset imei was [protected] which was replaced only in twenty four hours because of device not working properly.
And in my second handset i also facing hange problem and memory lock proble.
I m working in airtel and busy with my job, no time to complain or visit to service center but today i decided that i have to complain becuase as like me many peoples were facing this types problem.
Today i reached to sony service center at telephone exchnge nagpur ca road near baleza saloon,
I asked about problem,
I purchase the phone from the mobile store that i always get the best service from sony companny, i was samsung user from last 6 years this time just because of service commitment i purchase sony,
Only in one moth my memory corde failed, after that at every week my mobile ask to reset without any setting when ever i re starting it,
Today i went to service center of ca road nagpur, i meet a guy who chekc my phone and says that i have to submit the phone, i feel irrited that he not asked me any question not told me my handset problem jut said to submit the phone, then i ask him by my self that how many time it will take, he said ten to twelve days,
Then again i asked him why it will take 10 to 12 days. executive told me that mother board change required,
What is this this is not a proper way to handle the customer, if you have a work load you should hier the more executive to handle it,
Is a mobile company dont know that how a mobile user can submit his phone for 10 to 12 days, and executive explaining him the problem when customer asked by himself.
When i was using samsung at every time i get the proper and instant service. first time i used it and get the third class service from starting, i dont know if your executives are not giving me proper service or this is produvt fault.
If your company can help me tin thsi case for instant service so kindly revert

I have purchased this television in dubai through one of my friend in jan 2011.
The tv was working from may 2016. By contacting sony service centre, i came to know that led panel got problem and tone replaced at cost of 26500 rupees.
How come the led panel can go wrong within 4.5 years.?
What about sony reliability.?
I didn't expected this quality from sony.

Another sad point is the service, the part is ordered and it is in transit and still not arrived.

Moreover the service personnel unable to track the status of part and does not have any idea, when the part will arrive?

I have really concerned about the quality of products as well as service.

I will not buy any sony products here after and will not recommend sony products to my friends.

Worst product

Worst service.

If you want to be happy, do not buy any of somy products..

Dear sir,
My name is Raman my device is Xperia D2302 prblm charger conectar is not working so I deposited in service center 4-june-2016 but service center person told me that ur device is not repair because some part are not reflect is our s/w so pls suggests me other wise am going to consumer court .
Wo - W[protected]

With Regards
Raman

I have submitted my sony xperia c4 dual to sony service centre-fortune, pradhan tower, 5, main road, ranchi, jharkhand due to abnormality in touch pad . Since i have submitted my phone on 4th of july 2016 with a assurance of getting my phone repaired within 15 days but till date it is not available to me.On asking from the service centre they say that the touchpad is not available in thier stock.After going to service centre three-four times they say that the phone will be provided to you within 1-2 days but its 28th of july and i cant get my phone.Even calling today they said that the touchpad of your phone is not available and again gave me 2-3 days time to recheck to know that the phone is repaired or not.My phone is in warranty and they are just making me revolve around their service centre again and again to keep checking.They also assured to provide me a new phone but till now i cant get new phone or even my old phone which i have submitted lumpsum a month ago for repair.my reciepts job no. w[protected].

Hi,

With great regret i am writing this email. I am new to sony mobiles. I was using other brand mobiles (2) for almost 3 years without any issue and as i wanted an official phone, i opted for sony xperia m4 aqua dual android phone after suggestion from my friend.

The phone was working fine for almost four months and later it started behaving abnormal. My usage was very low with the phone and there was no rough usage. As i use it for official messaging or calls only.

After four months, the first issue appeared with one of the sim slot, in which i was able to make call but not able to receive call, due to this issue. I lost a project worth 1.5 lac. As the client was not able to conduct me over sim one and sim one was behaving abnormally then i reported in sony service center, vadapalani, where they send for servicing and i did happened to use spare mobile for 3 days.

Again, after a month the same problem raised and they replaced the mother board. So, that was the second time i was visiting service center within 6 months from the date of purchase.

So, after a month yesterday, my camera stopped working, i visited service center again and they updated software. Again today (19th of july) the same problem happened again and now i have send the phone to service center again.

Its, very frustrating experience i am facing with sony, i am an o. S and android developer myself and i am pretty sure that the phone is not behaving properly. Now, that again i have send my phone for service center. I need my phone to be replaced. I need a new one, i am fed up visiting service center again and again (Im coming there in between my office hours). Its a very frustrating really, now i have five months warranty period left, i am not sure what i will be doing if the same issues happen after warranty period. I am a first time user of sony mobile.

After purchasing the phone worth 19, 000 /- i am now experiencing the pain of visiting service center very often, i know the the job sheets don't tell the story of software updates done in vadapalani service center. Still,

I am attaching the job number of each complaints below. I was told that you are the one who can give an official reply. So i am placing my request to replace my phone.

Job sheet numbers :
W[protected] [10 may 2016]
W[protected] [02 july 2016]
W[protected] [19 july 2016]
Please consider this very urgent and provide me an official reply.

Hi,

I have bought sony xperia c3 for 20000 it worked fine for 1 year. After my warranty is finished within 3 days my mobile started troubling me. One fine day it shut down and never restarted again. I was worried and took it to the authorized service center, they checked and informed me its mother board issue and need to be replaced, they took 6700rs/- from me. After 2 months i again got the same issues like automatic shutdown, battery discharging fastly, battery not charging. Finally it shutdown completely. I took it to the same service center, they checked and said again this is motherboard issue. Also informed me that motherboards warranty is only for 3 months and i need to pay for the new motherboard replacement. Iam done with the mobile and the service center also. I want justice because 20000 is a big amount for a middle class man like me. Somebody please help me.

Thanks,
Rajesh

I have a sony bravia tv and it had some display issues due to which the tv stopped working. i had lodged a complaint on the customer care on 10th of july 2016 (id[protected] and was promised that the complaint is lodged on priority basis and i will get a technician the very next day still the technician has not come. i called several times to customer care and service center finally one week back technician came and took my tv. again i called them simply they will promise today will resolve that issues.
Really i dis appointed for purchase this tv and * your service. let me know i will get back this tv or not. if not i will purchase new tv.in my life i never purchase sony brand.

Regards,
Veeramani

Hi,

I am compelled to write this complaint following my experience with "vigneshwar services" to fix my sony experia z phone. My phone had a battery problem and a broken back panel which needed replacement.

To start with, behavior of service center executive was utter disrespecting and unprofessional. I took the token, waited for my turn to explain my problem. But when i asked to explain me the charges to be incurred (They quoted 4k-5-k), i was asked to wait aside since "other customers were waiting". When asked for reason, the representative replied "you are taking too much time to understand expenses".

Anyhow i handed over my phone and waited for 3 long weeks for any response. Following no information i called them and figured that no one was bothered about the phone till now. I followed up for atleast 10 times, called repeatedly 10-12 time a day pleading to get the phone back but all went in vain. Post 3 days i got a message that phone has reached back to service center and they will bring my phone mid-way between my place and service center. On receiving phone, the lock button was not responding and delivery person was adamant to take money from me. I showed him the problem and he was tried convincing that lock button will respond post 5-6 attempts. I couldn't help but felt amused on his suggestion. I sent back the phone to get it fixed.

Two weeks more went by and still no news about the phone. Losing patience i started following up on the phone and always got a response "what can we do, head office is not responding". I was kept on hold for apprx 20-25 min just to be told "manager is attending another customer and will call in 5 min". I never received any call for any information on my phone and shear ignorance from service center. I have had worse experience and still no news about my phone. I also requested to return my phone in whichever condition it is, but for this as well they have asked for a week and only when they will have atleast 20 phones, they will fetch it from head office (Both head office and service center are few kilometres apart).

I fail to understand if there is any sla to fix an issue and is there any ground responsibility for service center to respond to customer. Not to mention the amount charged for repair is still hefty and yet it is always the customer who ends up feeling frustrated.

Name prasanth
[protected];[protected]
Work order number: w[protected].
I bought c4 dual mobile last year, mobile is full of hardware problem totally 5 times they changed the display touch but again and again problem will come. at finally i submitted my mobile on july 16 2016 erode. i dont want that mobile again i need a replacement or money refund immediately. i contact them many times but no action from sony side. but they are not giving respect to customers. i send lot of mail and lot of calls to xperia care but no actions from sony side.

I am aditya joshi from thane (W). Mob [protected]. My rv22 deck not repaired by your service centre, also not tell about charges for viewing my deck, also bad talking language by your customer representative in service centre, also last 8 months the service centre shifted, and my deck not repaired also not return to mee, it's too much bad service by u, shall i complained to police station or court

Dear sir,

I purchase the sony led tv & home theater in 2013 but from day first i am suffering huge problem in home theater & tv
1) dvd & home tether

 in year 2013 dvd player not working properly which resolved under warranty after complaint.
 in year 2014 both left & right speaker sound was not proper in that left speaker change under warranty but still right speaker not change after complaint.
 in year 2016 sound of tv not heard through home tether.
 currently the dvd volume slow & louder automatically.
2) bravia led.
 automatic menu bar will open as shown in snap
 tv speaker volume gone to silent mode
Till today problem was not resolved & i am very afraid agianst same.

I have submitted my sony xperia c4 dual in warranty period at (chaitanya electronics, pune) on 18th june 2016 due to facing a touch problem. today its more than a month and still i have not got my cellphone back. and they are not giving me and telling that they are unable to repair.
I want my phone repaired within 2 days... this is too much now.

Contact me : [protected]

I have bought a phone sony xperia m4 aqua dual 16gb black. Now i found that this phone doesn't work well.
Its gps is not working.
It is heating at very unacceptable level.
Phone is also too much lagging at every time.
This is completely company defected phone.
When i was going to its service center, they kept my phone for a day, but still my phone doesn't working well.
Now i don't trust on sony, i just want my money back.
I don't want to use this defective product more.
I want my money back.