Sony India Complaints & Reviews

Issue of horizontal line appearing on screen was reported to customer care of sony on 13.3.16 id 31136210. engineer came and said panel has to be changed for this he took 5000/- via cheque which has been credited to their account. Till date on enquiries with call centre i am getting a reply that the panel is not available when it fact i was told i would get in in a week's time. today one month has passed and there is no response from their...

Dear sir,
I purchased a sony tv model klv-28r412b on[protected]. My tv is out of order since[protected]. It is in warranty period. I lodge a complaint to sony customer care, id 31499712, to attend my tv on[protected]. One person visited my tv from ranchi service centre on[protected] to check my tv. After that i contacted sony service centre many times, they reply that some part have to be replaced that is not available in india. They...

I m unable to charge my sony mobile because the charger socket is defective and all the cables connected to it does not help in charging the mobile.i had given my phone to sony service center in ahmedabad (Parshwa Services, ashram road) but the socket was not repaired or replaced properly by the center and the job sheet was made of socket replacement.
Is this the way sony service centers cheat their users?
i am still facing...

Hi sony,
I wish to start my complaint by a compliment that i am a fan of all your products, i have in my house all electronics from sony starting from mobile, laptops, camera and a tv.

I never had any issue as non of the products ever faced an issue.

Recently my sony bravia 42 inch tv had an issue and i called up sony customer care after regular follow ups i got a message that ap network in east delhi...

I bought Sony Xperia Z3 (Model: D6653 white colour) on 26 Jan 2015, for Rs 45k+ 1.5k insurance, its huge investment to buy a smart phone, one expect it to work atleast for more than 1 year, but just after the warranty period ended, in Feb 2016 it stopped working, went to service centre, they are asking Rs 25k to repair it. Now who is going to invest 25k on it when the present phone price has dropped to 27k, its completely useless, are they...

I purchased sony xperia z3 on june 22 2015, from jalandhar . From very beginning mobile was getting hanged. On march 18, 2016 it became completely dead. Service center asked for 10 to 20 days for repair as they felt some major defect. On april 2, 2016 i.E after 15 days mobile was delivered. I was informed that motherboard has been replaced and now it is all right. Just after three days i.E on april 5, 2016 again same problem occurred and...

Hi,

I would like to inform you that its being more than 1year that i am running in the sony service center with my music system. (Sno - 3313833 model no htiv300).
I have purchase it in dec 2014 and till now it is not working properly . There is some issue in woofer which i have been told about, repaired twice and it got replaced in mid of 2015 but still same issue is there.

I really don't understand that...

Refusal and misbehaviour of Sony service center Staff.

I had problem with PS3 and got details of service center F1 Info solutions & services PVt Ltd, Nehru Place, New Delhi. On visiting them, i was bluntly told by the attending sales rep that we do not repair the PS3 only it can be sold to you again at MRP. I was upset as to how they can refuse to reject a genuine Sony Product and not provide service.. This is against the sale...

would like to bring to notice a set of events that have left behind a very bad taste.
1. I have a mobile Xperia T3 which accidentally fell and had the front screen damaged including a crack in the back cover. The mobile was deposited for repairs at the service center vide job order W[protected] on 31 mar 16.
2. The service center was approached by me on 01 Apr 16 regarding the estimate for repairs, which was conformed and the...

With reference to above it is intimated that my 05 yrs old 32' led screen was broken as a result i lodged complaint with sony and my service request was registered vide id3266157 and i had been diverted to service centre viz vista electronic care jammu. On 20/032016.

Subsequently service engineer came and took rs. 4000/- as advance that too without any receipt with the assurance that broken part will be procured soon.
...

Dear sir,

You have not considered our request for warranty, it’s really very set back to us, as i have already conveyed you that no hit, damage, scratch or any kind of abnormality observed in tv off condition but you are not accepting our request, you are just believing your rep. Not customer, i am hereby again requesting you to please depute your panel expert to see our problem and prove us whether it is external damage...

Dear,
Sir/madam,
I bought a sony phone last year on date 21april2015.It's still under warranty.
It rained a little when i was in mumbai for some work.My phone stopped working suddenly.
It is very surprising to note that a few minutes of rain attached the phone to an extent it stopped working completely.
Now the services center is not saying the actual amount it may be rs.1000 to rs.3000 to get the phone...

I have given my sony camera 06/02/2016 for servicing for lance defective problem...

Hi sir,

I have purchased sony m4 aqua mobile on 07-06-15 from prakash music center t.T.Nagar bhopal, after 3 month mobile got too much heat, automatically switch off/restarted in every 2-3 day.
So i called and send to mobile for repair for service center but they are not repair properly service center is mansrovar complex bhopal .
And service id - w[protected]


So request to please replace...

TV purchased on[protected]. After several requests not installed till today.no response from dealer or service technician. Worrest service not expected such type of response to me.ther is no other option than file the legal suite against M D Sony India Pvt Ltd!Sony brand is very good but if the sevice is so bad consumer are think other option to go other brand .two more television sets are required me and thought to by Sony but after this...

I buy a sony m5 handset Rs 34000 about before 3 months and the company policy said that your phone is water proof and wateer resistans after that my phone is deep in water for 2 sec after that my hone is not working when i go to sony service center gwalior M.p the manager of the service center said to my your not in warrnty and u pay charge for phone repair. when i call to sny costumer call center he said to me same service center manager.the...

Hi,

We have bought sony led tv before one and half year.. Now the picture tube is completedly gone and tv is not working. We went to the store(Mgb electronics) where we bought the tv. They are saying it will cost almost 40000 for service and they asked us to give it to sony service center.

Since it is just one and half year, we request you to take the tv and do the service for free. Otherwise we are going to...

I was purched 32"led tv invoice no asr19998 on[protected] it was gon under repair on[protected] and i complined over phone to [protected] but no action.After two days again i aproched the same phone no then they noted and send the message to main office then they called me and regestered my complaint on[protected] and sent a mail that my complaint no31496488 assained pranank electronics kukat pally hydeabad but no one attend up to this date...

Sony is not good with his firmware issue. Sony is not able to take of providing functionality. However what ever functionality provided is also does not work. My tv got stopped working due to firmware issue and expecting customer to buy the hardware to fix the problem. Which is non sense....

I ahd purchased an XperiaE2115 on 16.08.2015 and immediately after the phone sometimes fails to start after being shut down.
I visited repairing center & submitted the phone on 6.11.2015, they returned it on 30.11.2015 telling that it was a software problem and they actually not handed over any paper noting my complain.the same problem persist and due to my busy schedule i asked the shipowner to send the phone to repairing center which...