Sony India Complaints & Reviews

Sir/madam,
I have bought sony bravia 32' model no - klv32ex300 in 2011. Recently while shifting of our house i guess some damage was happened to my tv. White shadow spots are appearing on the tv screen. Same was informed to the sony service center near by, one of the service guy came to repair it and seen the tv for 1 min and told it will take around[protected]. He didn't told what was the problem and just told he would change the panel. What kind of service was it. I don't even understand. I have to spend almost half the cost of tv to repair it within 5 years of purchase. First of all i've bought sony tv considering as the best branded tv among all even though price is a bit higher, confident about quality and good customer service. Now i've completely lost faith in sony products. I would be thankful if i can get any good justified response from sony customer care.

Am n. Sivakumar from neyveli township... Bought a tv on may2013... Sony bravia 40 inch led... On march 2016 i gave a complaint for non working... Executives attended the complaint and said that its defected pic tube but the same model is stopped production and also added that if 14500rs is paid (Amt equivalent to the picture tube) then they will replace the old with the new one... A dd has been taken and given in pudhucherry sony centre... Since then 3 to 4 calls have been received from the centre stating the new model number but since i could not understand the model number clearly. They confirmed the model thru mobile phone... When the new one arrives i am convicted not to accept any inferior model or a superior one... Replaced model should be equivalent to the old one... Pls look into the issue immediatly and solve as soon as possible...

Reference details : n. Sivakumar... [protected] (Mob) or [protected] (Mob)...

I've purchased sony z3+ phone with imei no: [protected] on 17th nov 2015, it's waterproof as sony claimed & the reason i've purchased the phone... After using it for just 2 month one day i was seeing if the phone is good or not. So i put it in fresh water not totally just keep the phone upside down and deeped in water but kept the micro usb port up in air and less then 5 min..
Then within 15 min my touchpad was not working i don't know why.. So i was unable to restart.. Then i went for restart key inside rubber port and when i open it up water was inside... Then i knew that this is manufacturing defect and because water didn't went from rubber port but from somewhere else... I went to sony from whr i purchased and they told me to go to sony service center but it was late around 7:pm. Then i went next day.. Till then my phone was working fine when i restart it next day but my both front and back camera got water inside...
The next day on 2nd feb 2016, i give the phone to sony authorized service center (Parshwa electronics private) in surat on 2-2-2016.. And they told me company will check my phone for waterproof test & see if the manufacture defect is there or not then sony will consider my phone in warranty.. And as i was sure it was manufacturing defect, i got it back repaired in warranty on around 22 feb 2016... But when i receive the phone it's back cover was not properly fitted.. And i show that to person in service center. He told me the person for checking the waterproof phone didn't came today so come back tomorrow and show him.. Then i went on[protected] not the next day because i didn't get the time next day... Then on 24 feb i went to sony service center again and showed that to the guy and he told to give back again for repair.. And i did.. Then again i receive my z3+ phone on 7 march 2016 and checked it.. But again the back cover was same not fitted well. Sony gave me the phone after 15days with same condition as before, they didn't do anything and again wasted my 15 days in process.
Then on that same day on 7th march 2016 i asked sony service center either give me my money back or replace my phone if they can't repair the phone in more then 1 month. And they told me they can't do anything, i've to write a mail to sony regarding phone replacement. As i did write mail to sony service head and after 2 days i got auto reply from sony service head. So again i went to sony world showroom and they told me to submit the phone again in sony service center and i did submit the phone on 9th march 2016 but as company suggested i submit the phone in authorized service center m/s. Accel frontline ltd. Surat. And then again no news for another 15 days and finally i got call on 21th march 2106 from accel frontline ltd saying sony again send the phone as same as before without any repair. Then the manager at accel frontline ltd called to sony service center in ahmadabad and send the phone again for repair and told me that he will talk to manger in ahmadabad and get my phone repair in max 5 days.
But as turned out i got my phone back on 1st april. And my phone back cover problem looked repair. And just after using not more then 5-6 days i noticed my phone's back cover is again open but till then i was out off gujarat and being in another state i didn't submit the phone to service center as i know ""sony took 2 months to repair my phone after the 1st time i've submitted the phone on 2nd feb 2016""and now i did't know how much time sony will take again to give me back my phone again. So i made choice to submit the phone in sony service center after i'll be back in surat.
So when i came to surat i've again submitted my phone in authorized service centre m/s. Accel frontline ltd. Surat on 30th april 2016 & also write an email to sony service head, sony care. And i got auto reply from sony care on same day[protected] and another reply on 2nd may 216 without any solution. Then again waiting & waiting for reply, i went to sony world and told them my problem and they wrote the mail to company (Image (7th may 2016) and finally i got the mail from amit doshi saying" they have offered refeb dpa phone to me""which i did't ask for after being in soo much trouble.

Now the thing is i've been without my phone for more then 2&half months and have face counter-less problem and went through sooo much trouble for going and coming back from sony world to sony service center. And the way they have treated me without any reply for more then 2 months. And for last months i've been calling & calling sony service center number and even for 2-3 days they have just hang me on line without any answer or promising calling me back but didn't got call. Even one day i called for like 5-6 hours (Every 1 hour) as in my 1st call service manager told me some excuse on server hub problem for getting my phone status & told me call after 20-25min to check on status then i called after 45 min and manager not available as they told me and said" he will pass my no. To manager and he will call me back in 20-25 min but he did't. This went on for 5-6 hours that day but the manager did't have guts to reply me back or come to the phone.

What i'm asking is ""is this the way to treat an customer?"" i'v spend around 40000rs on this phone. And this what i'm getting. 2&half month without my phone (As you can guess what what trouble i've been through). And as it turned out i should be filling customer harassment case in court for the trouble sony service center put me through.

I told sony service center in mail to service head that either give me my money back or i want the new phone but i'm not taking refurbished phone. And if they can't give me new phone or money then i want 3 months extra warranty as i've been through hell for last 3 months and i didn't spend around 40000rs just to suffer by sony service for without my phone for 2&half months. (If i could do something then i would take all the manger and service head's mobile phone for 2 month and have then be without phone then they will know what trouble i've been through.


My purchased sony z3+ phone with imei no: [protected]
And when i receive the phone on 22 feb 2016, then my phone imei no: [protected]

Here is my sony service token i'd no:

1st service i'd: [protected] on 2nd feb 2016 to 22 feb 2016

2nd service i'd : [protected] on 24th feb 2016 to 7th march 2016

3rd service i'd : [protected] on 9th march 2016 to 1st april 2016

And again i submitted my sony z3+ for same problem 4th time here is service i'd no: [protected] on 30th april 2016 to till today.

So you tell me why should i take refurbished phone. As i said to company i want my money back or new phone and i'll only take refurbished phone if they give me 3 months extra warranty for the trouble i went through.

If you want anything else or all the mail that i've wrote to the company then contact me.

I purchased Sony Music System last week. They promised that the engineer will come on a Saturday till 04:00 pm but nobody turned up and it is 07:00pm. And I have to constantly follow up with the service centre and it seems that no one seems to be bothered. There is no courtesy to revert. And if they are coming with false promises. This is frustrating and my time is lost. Please take note of this

On 12th April 2014, I had purchased a Sony C6802/ Z / Ultra Black phone with IMEI number [protected] from your company above mentioned dealer. Towards this purchase, I paid Rs 40000/- to your company. Attached herewith is a copy of invoice (no. 0134\SI\14-15) as per invoice.
After purchasing the phone, while using the phone it fell from my hand and display of the phone got broken which caused most of the trouble.
In order to get it repaired, I visited your company service center on 2nd January 2015, after inspection, your company service center asked me to submit the phone. Attached herewith is a copy of job sheet as per attached.
However, the problem remained and after few days I was told that phone cannot be repaired and was offered a new phone on payment of 80% of the amount but I strictly refused.
Since then, I tried several times to communicate with your company executive but till date my problem had not been resolved by your company service center officials and I had not received my phone from your company.

please help

regards,

Sir/Madam, I bought a Sony M4 aqua from Hello Mobile, Railway Road, opp. Parsavath city hall, sonepat. Tin:[protected] bill no. 4427 on 20/08/2015. Sim slots of my phone wasn't functioning properly so I submitted my phone at Sony Service Centre Sonipat and got my complaint registered on 09/04/2016. Service Centre no. [protected], Complaint Regd no.[protected]. After a lot of rounds to the service station I was told that I have to pay Rs9250 to replace the motherboard for an under warranty phone. Kindly help me in this regard

Worst sony laptop service center at kalyan. on 14th may 2016 my sony vaio laptop hinge loosen & some how it comes out of the casing. when i went for replacement/rectification of the case, the service person told me that rectification cost will be Rs. 15000, that to replace all panels with hinges. Though the panels are unaffected. Come on 15k... So open the laptop at home & found that 2 screws of hinges were missed. nothing more happen to the laptop. so i go back to service center to buy the similar screw type. he told me to cost each screw for Rs. 1200 & that also after 7 days. come on 1.2k for just one screw. So i burst on him. such a worst guy & service center for sony. i prefer to ban this service center.

What exactly you people want from me is this the way to talk to me I have been sending the emails from last 9 months and also running to your service centre talking to and number of b******* stupid people inside service centre and all seems useless, as you people just say your words without knowing root cause..
this mobile has been deposited trice in your service centre in Varanasi till however this haven't been repaired properly and this seems to be a manufacturing issues why don't you understand this is this the set which have is mine is free of cost and wasting my 25000 bucks, , are you people suffer like me what exactly you simply wrote over there that you would be replacing you would not be able to replace that what do you think of you talk to the management and management its just concerned about their selling the defective product in the market where I am running to the service that these people are not understanding my concern is they simply just repairing it for the time being and it's a temporary issue for you why is it what exactly you want to say you do 1 thing you and your management you keep both of them 1 months this handset use this from last one and half year one here around Auburn facing this stupid handset approx 324 times have given the sunset to a service centre do they are well on train people doesn't it keep the mobile and you are just keep kept inside the driver and reserve job sheet and they are there less water about to understand the root cause over there what the hell is this the process process to resolve any issue you people seems to be a big enough because of the stupid one or two people the name of the organisation is also getting defeme..
Need mobile either replaced or refund...

has come to me and been recurring from one and half year however why have your team is not got few moments to check this out and resolve this on priority basis??

How do you get set for your regular activity ?
Do you have some timelime ?
Do।you have standard procedure?
Did you or your team not go through the email properly and gone through line by line ?
Or is it true people are dumb and dead over there???

Regards,

VIKASH

[protected]
[protected]

Sir,
I have purchased a New brand Sony Xperia M5 on 21th April 2016 Cost Rs.24950.40, that cell phone is defective, on the same day the cell phone shut down and restarts for few times,
Next day again it was automatically shut down and restarts again and again. I was busy in some work so I could not go to servicing center on second day, I went to sony authorised servicing center on 2nd may 2016. I kept the mobile there for next 4 days, I continually taken follow up, then I have received the phone on 6th may, 2016 with the memo of battery replaced but the problem has not been solved vice versa the problem improved, the very same day the phone was again shut down and restart but as I have received my phone in the evening I could not submit it on the same day and on sunday the center was closed.
Again I have submitted my mobile on 9th May 2016, but no progress till the date.
Now I have only way to file the complain against concerned company and servicing center,
I want my money back with interest and compensation of Rs. 50, 000 for mental, physical harassment and wastage of my valuable time.

Regards

Adv. Rajesh Wankhede
Mumbai

Dear Sir,

I have give my mobile at your rewari (rajasthan )service center as on dated 03.05.2016. I am trying to get update from them but they people are not picking the phone. further i would like to say that i living in bhiwadi it is about 30 km far from rewari, so it find difficult to visit there every day only for information. Kindly do the needful.
My job card no. is w[protected]


Thanking you
Rahul Goyal
[protected]

I ordered a sony phone it has manufacturing defect still they repaired the phone they didnt replaced it
Under warranty
Its scpeakers were replaced 2-3 times sim slot replaced still problem occurs and screen was also replaced and the problem was not solved screen damaged due to heated phone they told to replace it but then i lost my phone and when i found my phone they refused to replace as warranty got ended
I m devender yadav [protected]
Sony xperia m2
Imei no [protected]
[protected]
Warranty got over now

Yesterday (12.05.16), i have lost my sony ericsson cybershot mobile ([protected] with airtel prepaid connection) from my office premises. Model number is c510. I was using this mobile from 2009.
Imei number - [protected]

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my sim.

Please help me to track my lost mobile.
Contact number-[protected]

I have bought a sony xperia c5 on 01.02.2016 at sony center (Vivek traders), nungambakkam, chennai. Attached the image of bill copy. My device was restarting again and again for the past 4-5 weeks. Hence i have given the handset for service at smart care sony service center, adyar, chennai they have formatted and done software update. But within 2 hours my handset come up with the same problem and became dead. Again i went and gave the mobile to the same service center, they have checked and prepared a jobsheet for service. Jobsheet no. : w[protected]. Jobsheet image attached. Now they are telling that some part inside the handset was broken and it will not cover under waranty. Sony india & their service centers are cheating the customers by these type of scenarios. After checking the handset only they have prepared the jobsheet, but now they are telling some stories because the device was a manufacturing defect. Sony is not ready to accept it, hence they are reverting it to the customer. I have bought the mobile for rs.25000, within 2 months it got repaired and now asking rs.10000 for service the handset. By affected mentally because of this, and since my family is under financial crisis iam experiencing lot of pressure from my family because of i bought sony mobile. I. M even thinking to file a case in consumer court and commit suicide and make it a big issue with the help of my uncle working in media. I have no other way other than commiting suicide. It will better for me than repairing it at cost of rs.10000.

Dear sir, i purchased led tv (Klv-40r562c (07lcdtv) item no.18729401 on 20th march 2016 from prpti enterprise, 375, prince anwar shah road, kolkata - 700068. The picture is coming hazy on the screen.

Please send your technician immediately to rectify the problem

Thanks & regards
Mukesh kr. Barick
Poushale co-operetive hsg. Society ltd
1, raja rammohan ray road, flat no - a-5/7, kolkata -700041,
(M) [protected] / [protected]
Mail. Id - bijoykr. [protected]@gmail.com

I am experiencing a lot of problems with my sony xperia model purchased on october with 2015. The mic is not working at all and touch screen is has been a headache. When i contacted support center, they are telling to keep the phone for 2 weeks. Being an working person and having no backup device, i am not able to manage the same. Also it is extremely heating up which is causing a lot of problem.
Hence i require a quick resolution to the problem. Since the phone is in warranty period i need appropriate solution or else i will be enforced to go to consumer forum.

Sir, i submited my laptop in your services center (A. P.Network services)
My job no. J61075728 date 05.05.2016, and there is no call and mail response from your side is very poor and unprofessional. Please consider my matter seriously otherwise i will go through consumer court and in future if you will not take any action then i will not to buy any item of sony and suggest other also to not purchase any item of sony please consider my matter seriously and resolve it as soon as possible

I have purchased a SONY XPERIA M5 Duel mobile phone in Jan 2016, after couple of months it started switching off automatically & getting on only after connecting with charger.
I have visited Service Center for the same & I was told need to update SOFTWARE which was updated 2 days ago. I was asked to wait for 2 hrs for doing so.
I received my handset back after updating the software but same problems was persist in handset.

I resubmitted the handset in same service center & i was informed that your handset will be repaired with 7 working days.
When i inquired about status after 8 days, i was told that it is with higher authorities & it will take between 21 to 30 days since some of parts are not available in Head office of Sony.

I don't understand that why parts not available in Head office of SONY for the product which was launched in last year only.

Why Service center or Customer care executive dont have any information about time required for repair the product ?

If the repair going to take more than a month, why sony not issue a stand by mobile for customer's ?

Is sony going to extend warranty of product by same period ?

Defiantly the worst, third class level Service by any company.
Surely am not going to refer any one to buy sony product.

I bought my mob in 22nd august 2016. model no. E2363 coral pink
ime no.[protected]. it"s screen has damaged in an accident. during accident my mob phone was in my jeans pocket. i slipped on road and my mob falled on road and got damage in its screen. i insured my mobile phone froem biscoot insurance in last of august i tried to claim many times but due to some reasons it couldnt earlier possible. i talked with your customer care and lodge my complain.
name-vipin tiwari
mobile no-[protected]

Submitted my Sony M4 aqua to sony service centre for 5th Time, now they are saying it water damaged being water resistant phone, and When I had word with Customer care executive Mr. Himanshu he said I ma eligible for Device replacement as I have submitted it for many times, It's been more then 3 weeks my phone is with them now they are saying I will not get replacement and have to bear the repairing cost for the same.
First they committed me replacement now they are saying sorry for wrong commitment I have got.
Please find Attached service report.

Regards,
Sudesh Gugale
Ph: [protected]

Purchased new tv from reliance digital hubli in karnataka model:kd43x8500c series:4508838 poduct no:18740801 has failed within 15 days but till today not rectified and once they said software to be updated and once mother board
Not allowed to replace motherboard and asked for replacement not yet given and the product is lying with sony and reliance digital

Worst support and response from realince and sony service

Need replacement urgently

Name:sucheta talawar