Sony India Complaints & Reviews

I purchased sony led tv from ezone, mani sqaure, kolkata in january 2014 which was delivered to me on 01/02/2014 but it was installed after 4 months. Around 15 days before the tv screen started showing only 50% of the screen and the rest of the screen blank. We were shocked to see that a product of sony's stable has a manufacturing defect and withing two yrs only the product had problems. We showed it to a sony personnel and he told that led defect is there and it would cost around rs.15000/- to get it repaired. Does it make any sense to pay this much for just repairing it. What is the guarantee that it would not happen again. It would be better if we buy a new tv from some other company whose product doesnt have problems in 2 yrs.

I have given my mobile for repair for which they charged me a hefty amount although I saw it on net that they are charging me way too much yet due to my urgency I agreed to pay and I paid it in cash. Online it was showing Rs2400 and they demanded me Rs6300 which I paid them on 19th Feb'16 and they promised me that it would be repaired in ten working days and I received a message after seven days on 26th Feb'16 that my mobile has been ready for delivery and I immediately went to receive it although it's not at all near to my house. I travelled 20Kms through heavy traffic and what they offered me in return that sorry that message came because mobile was rejected as you didn't pick up our call and this was cancelled prior one week. I asked them if it was so why did they accept the payment. I couldn't pick call for once that they remember but the number of times I called them is not a matter of concern to them. Their word was sorry it's not our mistake. If this is the way you treat your customers then I'm sorry to say this company won't last long. Now regarding to this incident I ask, why the manager of Laxminagar service centre shouldn't be sacked????

Dear sir,

My led tv (Model no-kdl-43w800c/2015) is not working in 8 days and i also submit my request (Id[protected] and job no - J[protected]in sony care but till now not solve, kindly my request for replace this led tv urgently, i need new TV, provide, if any inquiry cont to [protected].

I purchased Sony xperia M5 on Nov 2015. My family members were upset on me for buying such a costly phone. But I believed in Sony for its brand name and bought it in EMI option. Even the EMI is not completd. Within two months it's giving lot of problem. The Touch didn't work from 20th Feb. I submitted d handset in service centre and service ID W[protected] was created on[protected]. I got my handset back nearly after one month. But when I got back my set it came with other problems viz., battery didn't charge and camera didn't work. Again I have provided my set back and service ID [protected] been created on[protected]. Now my family is yelling me for buying this phone. How can the service center personal expect us to stay calm for months together without our phone and how can I trust that the phone will not give problem again.

I believe strongly that an electronic item once got some repair will continuously give problem.

I sincerely request you to replace my handset with a new set. My mobile no. Is [protected].

Expecting a positive response.

Sincerely,
Balaji

I have purchased Sony Xperia C5 mobile on 22.03.2016 from shop name Facebook, Hariom Tower, Ranchi, Jharkhand. From the first day I am observing that mobile is heating exceptionally and even it is difficult to talk continuously for more than 5 minutes. If it is the problem in specific model then it should not be sold out or if it is problem in specific my handset then it should be get replaced.

I have purchased Xperia C 4 2.5 months back, since then I m facing problems like... Phone getting hanged very much, camera not working properly, phone getting heat up, battery problem... Have approached to service Centre n they updated software, but still problem remains same... No resolution to my problem. I need handset replacement... How can I do that... Kindly help

Hello sir iam purchased sony m4 aqua mobile
but the mobile problem was micro phone (mice) complante im face so trouble to speak call
so no body can react my complaint iam put on case about sony company with in 4 days

My Sony C2004 Mobile is not charge.
I'll contact to sony customer care, but care is not supporting .
Very slow process.

Dear sir/madam
I am Senthilkumar.V using our product LCD NX500-2010 MODEL Last month 27/2/2016 give to Nashik Sony service center due to inputs power supply not coming.what is the problems everyone know what's root causes every body know but still not getting by LCD.I am believing Sony is Very good product service still yesterday but today I am worst feeling Sony product because 1 months completed give to service centre.
So anyway as soon as possible repair give to me.
Thanking you.
With regards
Senthilkumar.v

Our android tv not working properly we have complain this for several times but its complain remain unsolved for these days i request you to solve my complain as soon as possible
its shut down sevrall time a day

Order No 86660499 placed dtd 28-Feb-2016
Return No 2708377 dtd 16-Mar-2016
Complaint No 6441502 dtd 16-Mar-2016
Complaint No 6399249 dtd 11-Mar-2016
Complaint No 6358469 dtd 07-Mar-2016

I had placed order for 2 white shirts online. This was

supposed to be delivered on 3-Mar-2016 but after

complaining, the same was delivered on 12-Mar-2016.

The delivery status was updated on 13-Mar-2016. I

found that they had sent me 2 used, old, dirty, torn

shirt instead of new fresh product. I had immediately

called the customer care on 11-Mar-2016 for the

return of the product. They had sent me a link by

email and also by sms. Later every time the customer

care over phone could not find any return request and

had sent me the same email and sms. Later I learnt

that the return button was not activated. Finally the

return request could be filed on 16-Mar-2016. Every

time I updated my query on the portal I received

standard reply : "This is to inform you that your

concern is being taken care of in another ticket

number. Hence, to avoid further confusion and miss-

communication, we are closing this duplicate ticket.

You will soon be contacted regarding further

proceedings". I had to communicate many times (may

be over 50 times) over mail but all in vain, every time I

received the aforesaid standard reply.
Today, 21-Mar-2016 I again called the customer care

and a lady said that since I have selected "quality" as

my reason for the return and since the refund request

was raised beyond 2 days the refund will not be

possible. I have communicated or expressed my

dissatisfaction since 11-Mar-2016, the day I received

the product, but now they have come up with a new

clause. They do not have an appropriate return reason

in the drop down where I could select the next best

option when they are selling used old dirty torn

products. I have kept the bill, packing as sent to me.

We Purchased a SONY LED T.V On[protected]First Sony Product In the house) However we did not installed it until February and it was kept packed. In Feb 16 we open the box and found that there is no power cable in the box. i would like to mentioned here that even though we had installation card with us valid till oct. 16 were refused by the customer support for the company installation. I called up customer support and told them i did not got the power cable in the box they ask me to contact the dealer. On contacting the dealer He told that customer care can resolve the problem. i contacted the customer care again after providing the full documents and about 10- 20 emails they refuse to entertain the request. The wire just cost INR 1500 in the market but here its about honesty. I do not have any other sony product at my home. the details of the dealer is as below.

Rajasthan Electronics
Ghaziabad, U.P

I have my sony mobile M4 AQUA, i bought it on 21 feb 2016 in Rs 17600 and within 20 days i reached service center twice. On my first time they repair my mobile in 1 hr but in second time they said it will take 12 days to repair . and since now i don't have my mobile in my hand . very very disappointed.

I purchased my sony headphones a month ago, but today they are not working properly. one side of headphones is not working properly. please replace it. i boght it 0n 23 feb 2016 and order nmber is 13145152.
Name: Rutu Desai
E-mail: [protected]@yahoo.com
contact: [protected]

Sir, I have purchased the captioned product from
UNIQUE ENTERPRISES
B 5 SHIVALICK
NEW DELHI-110017.
on 16.03.2016. They assured installation of the TV within 2 days'. The TV is neither still installed nor they are picking call. Please look into the matter and ensure the genuineness.
Regards,
S.N.MISHRA, FLAT NO.5098, T-6, BLOCK-A, GH-07, CROSSINGS REPUBLICK, GHAZIABAD-201016( Contact No.[protected])

Order No: S[protected]
Product: Sony 10000mAh-Om Sai, delivery date 2/03/16 it was not work properly, 5 present onlycharged and model also mismatch so I will called the whaaky customer service they had told I will accepted the replacement still I couldn't received and I put the mail no response

I purchased 1 color led tv from m/s vasuda electronic agency, kota (Raj.)on[protected]. It was under 1 year warranty. It started to give problem (Not getting on and giving fault indication by red light flashing) after 7 months of purchase. But i would like to mention here that the nature of problem was random, means it is not repeating always, in fact in the starting the problem was repeating once in month.Slowly the frequency of problem increased. I lodged my first complaint on 18/11/2014 the id given by costumer care was "22466697".The engineer visited to my home. Seen the tv but unfortunately the problem not repeated in front of the engineer. The tv functioned normal, and nothing is done by service engineer.After many days the problem repeated again. I lodged complaint again. But i have not got any response. (Complaint id 29579493 dtd. 12/12/2015). I gain lodged complaint on 29/02/2016 (Id[protected] and engineer visited and this time he seen the problem. He reported that the main-board of tv is defective and needs to be replaced. He also asked for visit fees and i paid him rs. 200/-.I emailed to sony care and wrote that as the problem started in its warranty period but because of random nature of the problem the service was not able to rectify the problem on his first visit because problem was not occurred that time. But the the problem was still that time too. Hence sony india has to replace the faulty component/card free of cost. But i have not received any reply from sony till date. I sent many reminders but i got only automated acknowledgements.Hence i decided to lodge a complaint in consumer halpline. Thanks!

Hi, we purchased a SONY 3D TV cost approx. 85 K and within 1 year and 6 months it is not working. Already registered complain with customer care No 31201697. Service Engineer visited and told, its panel have issue and needs to replace, which cost is around 25 K. As I already paid huge amount to purchase this product and warranty just expired. I am not happy with this product and feel shocked.
Can you please arrange replacement of product or repair without any charge?
Contact: Rohit Kumar
Email: Rohit.[protected]@hotmail.co.in

I purchased a 40'' colour sony led tv kdl-ex520 in feb 2012. This was my first sony product purchased and as i had heard a lot about sony product quality i blindly bought the product. Now i am facing the vertical lines and distortion on the screen, when approached the customer care(Complaint no[protected], they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 22000. I mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality. When i did some research on the internet on the product i found a lot of people facing this same problem and this to be a manufacturing defect (That explains why production of this model has stopped). I would request the concern authority to take immediate action on this and get my tv display panel replaced free of cost or replace the tv unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least customers of such branded company which is so pricey (Because the products are of best quality) can expect from such a big reputed organization.

Problems just after a year and half of purchase. TV started showing Black Horizontal Lines, Coloured Vertical Lines, Double Image, Partially Blacked Screen. Had called Sony Customer Care, they made Estimate of ₹13, 500, asked them for exchange or buy back they said its not it their policy. Highly Dissatisfied with the product and after sales service.