Sony India Complaints & Reviews

I bought sony bravia led hd tv 40r562c and it turned out to be a completely a defective piece. The details are:

Model name: klv-40r562c ; proudct 8d no: 18729401; and serial no: 4548025.

I lodged srs with service req id: 30974625. The service personnel from sony pranank electronics, hyderabad[protected] by name varun ( [protected]) visited and confirmed that it is a defective piece and it will not work. Im told that sony qc failed and delivered to the customer. I donot want replacement or repair and i demand total refund of my hard earned money rs. 53900/- per the invoice without further delay.

I am trying to follow up on this case with service contacts, through toll free numbers; through online chats; but my attempts to reach out for your concrete responses are failing.

I approached bajaj electronics, nizampet, hyderabad[protected] where i bought ( invoice no: nzp/15/2655 dated[protected], to my utter disappointment they are non responsive and not allowing any further communications.

Neither the seller bajaj electronics nor the service center / sony helpline are owning up for further steps on refunds. In fact bajaj electronics branch manager, ( mr. Murali : [protected]) is too rude and unprofessional attitude. They dont have even a website or forum to register complaints.

I am complaining to sony every day over emails and calls to toll free numbers. But none of them responding.. I am in a fix if i am in democratic country where some laws are governed or the govt / business colluding, making citizens to suffer like feudal countries ??

Complaints:[protected] complaint sony 03.28.16
=============================
21231851 complaint no: 03.19.2016
============================
[protected]
==============================
I am tired and sick of sony service.. I have bought sony 42 inch full hd led tv on jan 13th 2016 and it died by feb'16. I demanded my money back and the regional sony managers(??) in india are too rude and horrible. Their voice and responses are threatening.. Is there any leadeship in sony company who is looking into the complaints and and how they are being addressed ? Sony company has become the worst service than any other company in the world...

What should i do now?

Hi there,

I have complained regarding my sony ex500 32 inch model.

Model no. : klv-32ex500
Serial no. : 2347735
Job no. : j60706477

Sony authorized service center, sunrise electronics, s g highway, ahmadabad, gujarat

I had problem one year ago, i had contacted sunrise sony center, ahmadabad. After checking they gave me estimate cost of 7900 to change motherboard (Circuit board). They had changed board and i paid 7900 one year ago.

Now i have same problem so i contacted sunrise sony center, again they have asked me to change board. The estimated cost is 8100.

I had purchased sony products because i had believed that sony has excellent build quality and goodwill in tv products.

But now i have absolutely different and terrified experience with sony product. I don't have words to describe how much i am shocked by sony lower grade product and parts.

Many of friends and family members have other companies tvs, like lg, samsung, videocon etc. They haven't got any issues since years and i had to invest in parts 7900 even after paying serious premium for sony compared to other brands.

This completely unacceptable quality for product and parts. For your information sony products quality is very lover then cheap brands like lloyd, onida etc

I want you guys consider this issue real fast and slove in satisfactory manner. Because right now im completely unhappy with sony.

Regards
Mahendra

Dear Sir,

I purchased a Mobile, model- Sony Xperia M5 dual on 10.02.2016 from Star Teleshop against invoice No. 30861 with IMEI No.- [protected]. It was faulty piece and faced many problem like heating even within 10 minutes o[censored]sage, signaling problem & take 7-8 seconds to appear calling screen after press calling number or very hang during calling operations and another problem was that the mobile was going to off after every fifteen minutes. They suggest me to use my phone for 2-3 hours in safe mode. I also repair software from PC companion. But all in vain, problems were same as before. That day I went to retailer. He denied for replacement. I mailed to sony Xperia support as well as called and request to replace the mobile, but they refused and take in trust to say that is was only software problem not hardware issue. So I went to service center and update the mobile after updating i receive the positive feedback from mobile.

But after one month it was not detecting network in both sim trays when I was on company visit to lucknow. After calling Xperia Support, I took that faulty piece to sony service center at Aditya Info-solutions in DaliBagh Lucknow. They told me this is hardware issue, But I permit them to sotfware update but problem was not resolved.

I request you that I want for the same for replacement because of due to this faulty piece I miss my business meeting in Lucknow Metro Rail Corporation and loss of Rs. 4 Crore to my Firm.

I am very upset with this phone after spend 35000/- for this junk. After reading user opinions on net, This model having great issues I request you please replace my phone. if this is faulty brand/ batch kindly upgrade it with other Model. Also recovery for loss to my firm.

Invoice & Service Job Sheet attached for your reference.


Regards,
Rajender Kashyap
​[protected]​

I bought a sony bravia led tv in

oct 2012.A couple of days

back, the tv has become

dis-colored.A complaint was

registered.A person came from

the service center after

repeated calls, seen nothing, took a video and said will give

call back for the estimation of

the expenses. Call back was not

made, so i have make the call and

was told that it will take

around rs.12000.00. When asked

about the guarantee after the

repair, the person said that the

guarantee period after the
repair is 3 months. Plz look into

this matter when selling the

product, the company is keeping

the customer in darkness and

not transparent about the

dis-advantage. The company is

actually deceiving the

customer.I chose to buy the sony

product only for the quality

and name that it is carrying for

so many years. I doubt, while

repairing they are going to put a

chinese part, if not why only a

guarantee of 3 months be given.

Dear sir,
On 2014, i purchased a brand new sony xperia m dual (Imei/serial no: [protected]/32) model c2004 @ 15500 rs from bangalore. Suddenly on 01 apr 2016, while putting sim in my mobile phone i found its "sim slot 1" not working. Immediately i rush to sony service center (Indranagar), bangalore for repairing, there customer care executive told me that sim slot 1 is damaged so will repair the full assembly and will take around 07 days and approx rs 2500 for repairing work.
There are few question of mine to sony:
(1) once a sim slot is damage then why your engineer told me to change the whole body. Why don't you change this parts independently.
(2) sony demands me 2500 rs for repairing 1 part only, i don't understand why sony spare parts is so costly.

Regards,
Sunil bhandari
[protected]

Hi sir,
I have purchased sony m4 aqua mobile on nov 15-11-15 from snapdeal. After 3 days mobile got too much heat, automatically switch off/restarted in every 2-3 days, hanging, not able to hear voice in between calls, camera quality is too bad... And many more...

So i called and mailed customer care and they told to do reset the phone, repair the software... So i did but again i faced same issue again i called and mailed saying still i am facing same issue.. They told u can visit service center they will fix it. I visited 6 times service center and they are not able to fix the issue. This is defect mobile piece...

I don't want any repaired mobile since i am facing the issue from the day 3 when i bought.. So i asked new piece but they are replying saying that our concern department is working on this... Till how many days concern department is working??? This all are fake reply..

I want money refund. I dont want any more sony product... Very bad customer service... Will it take 3 months to solve the issue??? From last 3 months i am visiting service center but no result... Dont i have any other work??? Always i will visit to service center...

After paying 20k i am getting defect mobile piece what is the use of buying brand sony... I can get same features in 7-8k.

I want money refund.. Now i cant believe sony..

Please check the service request: 1-[protected] number how many times i have mailed and when i mailed you for this issue...

Regards
Ashish

Please check the conservation

Re: sony xperia contact center, service request: 1-[protected]
People
Ashish samal apr 2 at 5:04 pm
To
Questions.[protected]@support.Sonymobile.com
Message body
Hi sir,
Again and again i am facing repeated same issue (Too much heating backside, automatically swithoff/restarted, camera

Quality too bad, automatic changing vibrate mode to ringing mode, not able to hear voice in between calls and many

More..).

Already i have visited 6 times to sony service center but till now i dint get any solution from last 3 months i am

Visiting service center. This is really very bad customer service.

I don't want any more same mobile since i am facing the issue from the day 3 when i bought. And it is defect mobile piece.

How many times i called and mailed for this issue but till now no result. This is really very bad customer service.

Now i will file a consumer complaint. Sony is selling defective mobile piece in market. Please take this as seriously...

After paying 20k i don't want same repaired mobile since i am facing from day 3 when i bought... I want new sealed pack

Mobile...


I want money refund. Please do needful asap.

This is very very very bad customer service from sony...

Regards
Ashish


From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: friday, march 25, 2016 4:23 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern.

We seek apologize for the inconvenience caused to you.
In response to your query, we would like to inform you that we have been already escalated this case to our relevant

Department and they are working on the same to resolve it as soon as possible. Kindly have some patience.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Mukesh thawrani

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 24/03/2016 13:49:32
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I got call from sony and told your mobile is ready and mentioned once i give call tomorrow you can come and collect

Mobile.
I don't want any repaired mobile since i am facing the issue from the day 3 when i bought. You can check the below mails

When i mailed you and how many times i mailed you for this issue. After showing proof also i am not getting proper

Solution. This is really very bad customer service.
I dont know is there any progress for this issue or only i am mailing you?? And you are replying saying that our concern

Department is working on it and we will resolve your concern as customer satisfaction is our ultimate goal...
Strictly i am telling i dont want repaired mobile...
I want money refund. Please do needful asap.
Please give me the proper solution what shall i do?? After paying 20k i dont want any repaired mobile... Please take this

As seriously...
This is the job no - w[protected] and ticket id - [protected] for the mobile.
Regards
Ashish

From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: tuesday, march 22, 2016 2:42 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.
We value the importance of your concern and regret the inconvenience.

As per your email regarding xperia m4 aqua dual, we would like to convey that we have already forwarded your case to the

Concerned team and we are looking into it.

Your email is important to us and we will do everything possible to respond to you as soon as possible. We would request

You to be patient on this as we are trying our best to resolve your concern as customer satisfaction is our ultimate goal.

If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com

For the latest news, information and product support please visit www.sonymobile.com/in.
Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Amita bhomia

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment
Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 3/21/2016 06:23:50 pm
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I got call from sony center and they mentioned that your mobile has hardware issue and we are sending to head office.
So strictly i am telling that i don't want that repaired mobile since i m facing the issue from the day 3 when i bought.

You can check the below mails when i mailed you for this issue. From last 3 months i am facing this issue and i have not

Used this phone properly because of these issues (Too much heating, swithoff/restarted, automatic changing vibrate mode to

Ringing mode, not able to hear voice in between calls and many more..) and most of the times i kept my phone on my shelf

Or in service center... I have visited service center 4 times to fix this issue but they dint. This is really very bad

Customer service. Will it take 3 months to resolve this issue...
So i want money refund...
This is defective mobile from starting. I don't want any more that repaired mobile... After paying 20k why should i take

That repaired mobile which requires repair in 3 days when i bought...
So i want money refund. Please do needful asap.
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: monday, march 21, 2016 11:30 am
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and regret for the inconvenience.

As per your telephonic conversation with our senior executive regarding xperia m4 aqua dual, we would like to inform you

That we are escalating your case to our relevant department and they will work on the same to resolve it as soon as

Possible.

If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Karan verma

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 20/03/2016 01:26:36
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
As per your last request again i have visited 4th time to sony service center. This is the job no - w[protected] and

Ticket id - [protected] for the mobile. Please do needful.
I am reminding you i dont want any repaired sony mobile since i m facing the issue from the day 3 when i bought. You can

Check the below mails when i mailed you for this issue. They told to do so few things i did all but no result came. Then i

Visited service center for 4 times even after i am facing same issue (Too much heating, swithoff/restarted, automatic

Changing vibrate mode to ringing mode, not able to hear voice in between calls and many more..)
This is defective mobile. So i want money refund nothing else...
I dont have even a single scratch in my mobile i have taken care my mobile so carefully.
I have the proof that mobile is getting swithoff/restarted if you go to setting - about phone - diagnosis - system
Incident it will show how many times swithoff/restarted in every 2-3 days. But the service center technician is asking

Proof i showed the same but he is telling may be you are doing restart... Am i mad or what i will do restart form last 3

Months, and every saturday i will visit service center... I dont have any better work to do... Its really very bad

Customer service. Again he is asking for screenshot at the time of swithoff/restart... How to take screenshot since the

Mobile is swithoff/restart the screen will be black... So i have taken snapshot form other mobile and showed the black

Screen... I dont know what they are trying to do... They are there for customer service or for what??? Very very bad

Service.
After paying 20k i m facing issues with in 3 days what is guarantee that it wil work for another 6 months... I can get

Same features in 7k why should i go for sony??? Really bad...
This is defective mobile. I dont want any more that repaired mobile... So i want money refund. Please do needful asap.
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: thursday, march 17, 2016 4:19 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern.

In response to your query, we would like to inform you that we are arranging a call back for you in next 48 hours from our

Relevant department. Kindly allow us with some time.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Amita bhomia

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 3/16/2016 08:04:50 pm
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
Again i visited sony service center this is 3rd time i visited service center but again i am facing same issue (Heating,

Automatic switch off/restart, automatic changing vibrate mode to ringing mode, not able to hear voice in between calls and

Many more). When i bought this mobile after 3 days i m facing this issue but till now it is not resolved the issue even i

Dint get replacement also.
Will it take 3 months to fix the issue??? This is really very bad customer service.
Now i don't want any sony mobile i need money refund
When i bought mobile from the day 3 i m facing issues in this mobile... This is defective product. I need money refund. I

Cant visit again and again service center. Please do needful.
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: thursday, march 10, 2016 6:41 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and i seek apologies for the inconvenience caused due to the repeated issue in

Your handset.
In response to your query, we i would request you to please visit the nearest sony authorized service centre again and

Revert with the new work order number of your case, so that we can keep track on the repair process of your case.
For location of a sony mobile service centre nearest to you, kindly access the following web link:
http://sonymobile.Servicetrack.In/
Kindly note that in order to escalate your case to our relevant department the device must be at the service centre and we

Can help you in a much better manner through work order number.
We seek for your kind cooperation in this regards.
Also, we would like to inform you that as far as your request for replacement is concerned, we request you to visit the

Near most service center as the final decision would be taken by them post assessment of the device and concern faced.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Mukesh thawrani

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 09/03/2016 22:26:36
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I am facing same issue again nothing is fixed. In service center they have not fixed anything just they updated the

Software but same thing before only i did the software update.
Now i am facing same issue heating, restarting, hanging, automatically switch off, not able to hear in between calls,

Automatically changing vibrate mode to ringing mode and many more issues.
This mobile frustrated a lot... For new mobile i m facing so many issues then what is this sony brand...
Sir i need replacement mobile...
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: saturday, march 5, 2016 10:27 am
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and regret for the inconvenience.

In response to your query regarding xperia m4 aqua dual, we would like to inform you that as per our records your handset

Is ready. Hence, we would suggest you to kindly contact to service centre to collect your handset.

Further, if the issue still persists kindly revert us back so that we may assist you better in this regard.

Also, we would like to inform you that as far as your request for replacement or refund is concerned, we request you to

Kindly contact to the respective service center as the final decision would be taken by them post assessment of the device

And concern faced.

If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Karan verma

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 04/03/2016 08:23:04
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I went service center and explained all the issues what i m facing but don't know what they are going to do. When i

Bought mobile after 3 days i m facing the problems. You can check below mails when i have raised about this issue and many

Times i mailed (3-4 ticket id i have) and called customer care also.
After the service if i face same issue what shall i do??? I have paid huge amount sir.
Right now i don't have any mobile with me please resolve it as soon as possible.
So sir i need replacement please please...
Imei no: [protected]
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: thursday, march 3, 2016 1:46 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and regret for the inconvenience.
In response to your query regarding xperia m4 aqua dual, we would like to inform you that as per records your handset is

Currently under process and relevant department is working on the same to resolve it as soon as possible.

Also, we would like to inform you that as far as your request for replacement or refund is concerned, we request you to

Visit the near most service center as the final decision would be taken by them post assessment of the device and concern

Faced.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Ravindra yadav

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 3/2/2016 08:20:52 am
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I m fan of sony but this mobile irritated me a lot and i have not used this mobile properly also...
I have purchased sony m4 mobile after 3 days only mobile got restarted,
Mobile got hang, toooo much hot, automatically changing vibrate mode to silent mode, not able to hear in-between calls and

Many more problem then i mailed customer care to
Resolve this issue and they gave some instruction to do i did 2 times software repair and 2 times reset but no result i m

Facing same issue. Since my grand mother was
Hospitalized not able to return and go to service center from that time. But i m facing the issue after 3 days when i

Bought mobile so this mobile should be replaced. You can
Check mail i have raised so many times for resolve the issue. Yesterday i gave to accel sony service center, koramangla,

Bangalore.
After paying so much amout i faced so many problems after 3 days when i bought which is really bad. Don't know what will

Happen after 6-8 months... I think this is defective
Product...
I need replacement... Please sir i need replacement...
This message has been truncatedshow full message

Sir,

I have sony z ultra which is not under warranty ( appx i year 4 months old. )

Phone power key creating trouble & screen is not getting on when needed.

Took phone to service station, they informed this handset is non repairable & despite i am ready pay for repairs same cant be done.

They guided me to customer care center which is telling me the same thing.

Same was not informed during sale process. I am ready to pay for repairs & request you to process the same at earliest.

Regards

Abhijit lad
[protected]

Bought this LED TV 4yrs back, 2 time the Display is dead. 1st time happened they asked me to pay 14000/- to get this replaced. After getting the right Bill and they made it in warranty. Now again its gone and i wanted to pay 15000/- to get it replaced.

I bought Sony for 1 reason, QUALITY. 2 time in 4yrs Display gone. now see the quality of their product.

Hi Their,
This Saurabh Basu here my phone is being taken from 2weeks at VASHI SONY service senter their was a problem of mike in that phone and now it has a damage in the speaker of that phone.It is fully warranty piece phone and they are charging me money for their mishandeling.I have purchased my phone to use it not to keep it in sevice center.I expect an answer from service center soon.

Dear Team,
This is to complain you that I have a Sony mobile, Model M2. It is hardly 8 month old but have serious issues like network fluctuations, System auto shut diwns and Restarts while photo clicks. This has been submitted to service center by three times.

It never repaired, but returned to me with same fault and resubmitted for repair again and again. It seems that the system is not able to be repaired. So request you to please take this back and return my money back to me.I am not feeling so capable to bear the such mental harassment.

My mail id is : ashutosh.a.[protected]@relianceada.com,
Mob. No. [protected]
Name: Ashutosh Sharma

Your authorized dealers Sai Electronic at Faridabad, Haryana have some highly unprofessional staff and call people in very rude manner to the desk, also the machine which generates receipts is functional but they don't call you as per that, random customers come and straight away go to their desks and they entertain them, when asked why is it happening the reply is that the screen showing receipt numbers isn't working, the most amazing thing is that another girl on another desk is asking customers to take receipts from that machine only, height of coordination, when confronted the executive told me to come after another guy who had come some 30 mts after me. Sony dealers are pathetic in working style and highly unprofessional, I will never ever buy a Sony product again.

I had purchased DSC-RX 100 Camera 2 yrs back, as per guarantee it was till Feb and camera got corrupted in March, I had given if for servicing last week and they said there was problem with CCD connector, they have cleaned and given, but after 3 days same issue is there.

Today I had gone for servicing again, they dais that they need to change CCD and new one will cost 7000.00, which is 25% of the camera cost. Also the guarantee on that is only 3 months. I have had the bitter experience earlier also with servicing with sony. Although the products are good, if it comes to servicing its not worth to get it serviced. Slowly the reputation of Sony will be down with these kind of issues. When it comes to customer care, many brands are offering better cost with high standard of service.

Why would any one spend 7000 again for servicing when there is no guarantee of how much time it comes. I am regular buyer of sony product and with continuous bad experience when it comes to service and with such high cost of servicing, I am doubt full whether I will ever buy sony products.
And would never recommend any one to buy.

And being in retail Industry with large chain of stores, I know better how the industry works. If you want real experience you visit our brands showrooms.
Louis Philippe, Allen solly, Van Heusen etc…

My Job no was –J60681550 DATED[protected].

Regards,
Srivatsa
General Manager
Aditya Birla Group- Central procurement cell.
[protected]

I bought Sony LED TV on April 2015, I complained to customer care regarding black dot in my screen at October 2015. After many followups, finally Technician visited after two months and found one mosquito inside and he said it went in during Manufacturing. So he took pictures and he said he will replace with new panel. After 10 days, he came with panel and replaced. When he left, i saw some black shades in different region of screen. Again I called customer care, the same story technician visited - picture - new panel replacement - after replacement again black shades.

Now again technician is saying he will bring new panel, I am not at all satisfied with their service, every time i have waste my one hr time with them to hear the same story. I lost my confidence in Sony service and their commitment of new panel. How in the world all three new replacement panel are faulty. I assume they are not new, probably refurbished one.

I have purchased sony bravia tv from dubai, model: klv-32cx320. Job:j60562188. I have been following up with sony since a month now and for my surprise i have been told that the display panel is not available with the company. The quality of the product what sony is manufacturing is very poor and being such a huge company they don't have their spare parts available. It is difficult for a common man to buy such expensive tv frequently.
I have received a revert from the company that they will give me 25% discount on fresh purchase of new bravia series on mrp. Everyone is aware that bravia series is one of the most expensive series of sony. The company will take my tv and give 25% discount. This is a bad offer as any other vendor, seller or online companies provide similar discounts and have better offers then this.
1. Why should i buy sony tv again.
2. The quality of the product is poor
3. The company doesn't have spare parts of its own manufactured product.

I need 50% discount or a refund of the product. Sony is just cheating the customers by selling poor quality products.
I have written several emails to the customer care of the company, but they haven't reverted. I shall wait for some time or else i will file a case against the company and approach consumer forum as its cheating from their end.

Name: shadab vakil
# [protected]

Sony lcd color tv, model no. Klv 32b-x300, ser. No. 2720880.
Tv purchased at saudi arabia, 2 years back. Since a year tv screen damaged, screen pealed out. Only voice/sound coming. No picture display. What is the problem? why this sony standard brand tv screen damaged? how this happened? is it may duplicate or low quality?.
Where i can repair/replace the damaged screen at chennai?
this type of sony tv screen damaged not only at my home, my relatives & frinds house also same problem.
Please reply

I have bought 40inch sony led from Flipkart. I had to gift it to my friend when my product reaches my home I opened parcel and checked Led that I bought from Flipkart It was looking good but, I hadn't switched on led. after couple of days I gifted that led to my friend when my friend switched on led then he called me and said the led defected.
I have a register that complains to sony and they told me they will send their engineer. When the engineer came he told me there is an internal crack in led and he will replace the panel of led.
After 2 days I got called from sony and they said you need to pay for the panel .My led is under in warranty but they keep saying you have to pay for led panel.

My mob: [protected]

Job reservation no. 009100551016020200056 dtd.[protected]

Job no.J60303314 dtd.[protected]

Customer name vidya maruti pai

Customer complant:- display issue, blured picture+ double image

As per advised by costumer care we have issued cheque in favour of sony india pvt.Ltd. Of rs. 10910 dtd.[protected],
On 19th feb we got message from teknika electronics dombivli that earlier cheque given may be taken back and submitt fresh dd in favour of sony india pvt. Ltd. For rs.10766.
So as to deliver new tv sr.No. Klv--22r512c
Since than teknika staff is not giving proper reply & at last we have recd. Message from sagar that tv will be delivered by 24thmarch however so far as on today new tv is not delevered.
This is for your information & needfull action,
Kindly look in to the matter asap
Thank you
Vidya m pai.

I purchased LED TV with Model name KDL-42W900B, product 8D N0. 18617901 and serial no. 3282828. This TV has colour and sound distortion.

I contacted Sony Customer care centre on 27.3.2016 at 9.30AM and requested for sending the tecnical perosn and told that the TV is in Warranty and I have Warranty Service Coupon. He was not willing to send the service person and he simply disconnected.

It is very hurting to get this type of response from the Sony personnel.

Kindly do the needful and send the service personnel at an early date.
R.S.Goel, IAS (Retd.)

Dear sir,
I own Sony Xperia z5 premium dual. USB Cable of my charger was not working since a while and that's why when I came to chennai for a trip I gave my USB cable to Sony service center placed at prince plaza, pantheon road. I gave them my USB cable yesterday and also reminded them that I would be leaving chennai by Saturday night so that they can return me my belonging within the scheduled time. They even accepted to do so. And today morning when I called they told me to come by 5.00 pm and certainly I went there but when I went there they said my USB didn't arrive and thus I had to cancel my order. Further details of job no is given below in the attachment. I have to go to vellore now with my phone without charging. This is the most ridiculous and unexpected service I have received from any company. I expect a strict action to be taken against it or a new USB cable to be sent to my address.

I purchased sony led tv from ezone, mani sqaure, kolkata in january 2014 which was delivered to me on 01/02/2014 but it was installed after 4 months. Around 15 days before the tv screen started showing only 50% of the screen and the rest of the screen blank. We were shocked to see that a product of sony's stable has a manufacturing defect and withing two yrs only the product had problems. We showed it to a sony personnel and he told that led defect is there and it would cost around rs.15000/- to get it repaired. Does it make any sense to pay this much for just repairing it. What is the guarantee that it would not happen again. It would be better if we buy a new tv from some other company whose product doesnt have problems in 2 yrs.