Sony India Complaints & Reviews

I have previously raised complaint for my sony bravia lCD.
Complaint Id:1241696 on 7th march.
Then I got a call from your support team and after listening to my issue the asked me a list of documents to be submitted for verification.
I have mailed the documents to sony.[protected]@india.com on 10th march
Then no body called me .
I called back for the follow-up and the team said they will discuss this with the management and revert and haven't reverted back.
What kind pf management is this.
This is what you call support?
Are you only interested in getting customers to buy your products which are cheap in quality and not at all worth the cost and fuzz which is created about it?
Isn't it your responsibility to provide the after sales service which is obliviously required for the quality which you provide.

I bought a Sony home theatre mode DVD tz 215 on 28/09/2014 which I am not able to use because of no sound output, I registered compliant and attended by service engineer who said it will cost 12000 rupees but I bought the set for 12990/ repair cost is equal to new set, worst in part of sony which is not able to give a solution after complained over phone and site. No response still. In future I will not buy or recommend Sony products.

My T V was repaired by Sony TV repair cenre and I hav paid approx 8000 rs for the same. Twice i hv called and they have taken back the TV to check in the past 1 month. STILL NOT WORKING.

I have bought Sony Home Theatre Blue Ray from QRS Retail Limited, Kollam, Invoice No:316378 on 31/12/2015. Quiet satisfied with the quality of the product but with a defect.

During the view with a DVD, at times the picture will split vertically into four blurred segments with no difference in the sound quality. If switched off and restart it is resolved but may recur unexpectedly.

Expecting your response,

WILSON E V

Mere sony ultra t2 mobile ka front camera working nahi karta hai isliye maine hamare solapur city ke service center mai repairy ke liye diya tha lekin wo problem solve nahi hoga aisa us service center ne kaha to maine wo mobile vapas nahi liya hai muzhe wo problem puri tarah se solve karke dai ya fir naya handset dijiye nahi to wo handset mai nahi lunga
aplicant email [protected]@gmail.Com

I purchased Sony Bravia LED in july2013.Its screen become blank after 9 month in its screen was changed in September 2014 by company.in June it again become blank, after complaint in Allahabad service centre, they said that they will inform us when screen is recived.As I am posted out of Allahabad I could go on 13.03.2016 to service center, and left my tv there and also made complaint to service center and Kk Sales the dealer.
Yesterday I received a phone call from Sony service centre by [protected].They said to deposit about Rs.22000/- for repairing the TV.
It is again pleaded that we have been a dedicated customer of SONY brand since 20 years.
If my application is turned down it will be great injustice to me.
Kindly help.

Subodh kumar Pandey

I have purchased an led tv from your company 2 years ago and model no. is KLV/40R452A IN5(LED).Now it is giving problem as when i open its light start blinking and it doesn't starts. I call to customer care centre for checking they said "it can't be repaired it will only change and sometimes a defective piece may come.So either you replaced it and buy new one or you change its penal part which cost around rs 20000". i have purchased it for rs 53000 and all my money is waste. as your company's godwill is much higher than other company but your product quality is not much satisfied which we want. so, its my request you to verified it within 10 days otherwise...
Thankyou
Vaibhav Goyal

Dear Sir,
As per the trail mail, I the said service center willfully not rendered service and I have to buy another device which costs Rs.12000/-. Though the laptop is repairable they have willfully not rendered the service . So they should born my expenditure. If I can repair it from outside it will be proved that the computer was repairable and except mother board no other parts are defective, then they also have to bear that costs.I want justice of expenditure I had to incur and also the loss due to not repair the laptop


DIBYENDU
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Fw: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal
From: "DIBYENDU MANDAL"
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Dear Sir,
As my laptop was in the custody of M/s Dumanis, I am entitled to hold them responsible for missing any Sony parts thereof except battery and had as it is clear both from documentary and circumstantial evidence other parts should remain intact. The mail sent by M/s Dumanis was after getting my mail and does not commensurate with their documents and observation.
Regards,
Dibyendu Mandal


Note: Forwarded message attached

-- Original Message --

From: "DIBYENDU MANDAL"[protected]@rediffmail.com on Sat, 27 Feb 2016 15:54:06 +0530
To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Cc: [protected]@dunamisindia.com
Subject: Fw: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal


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Note: Forwarded message attached

-- Original Message --

From: "DIBYENDU MANDAL"[protected]@rediffmail.com on Sat, 27 Feb 2016 11:59:13 +0530
To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Cc: [protected]@dunamisindia.com
Subject: Fw: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal


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Dear Sir,
As per the trail mail of M/s Dunamis, they want return the laptop without get it repaired. The reason they are showing was already known to him and the booked the job after inspecting and hearing everything. This will cause me harassment and loss due to not my laptop got repaired. I have already attached all the relevant documents with my previous mail. Hope you will resolve the issue at your end otherwise they are statutory authority to settle.
Regards,
Dibyendu Mandal


Note: Forwarded message attached

-- Original Message --

From: "Dunamis Trade & Services Pvt Ltd" [protected]@dunamisindia.com on Sat, 27 Feb 2016 11:20:56 +0530
To: [protected]@rediffmail.com
Cc: [protected]@dunamisindia.com
Subject: FW: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal


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Dear Sir,

This is to inform you that we have found some screw missing from back of your laptop, internal dame and Wi-Fi card is also not matching as per manufacturer, and previously it was water damage and as per you it was opened by other non-Sony Service centre so we are unable to repair your laptop.

Please collect your laptop and deposit money with Job Sheet and money received.

Regards

Swapnanil

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: None
To: [protected]@ap.sony.com
Cc: [protected]@ap.sony.com; sonyindia.[protected]@ap.sony.com
Subject: Re: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal

Dear Sir,

Please ensure that I'll get the money back in case any other fault which may be discovered by the service centre except mother board because there is no guarantee that they'll not manipulate with the parts.

Regards,

Dibyendu Mandal


From: "DIBYENDU MANDAL"[protected]@rediffmail.com
Sent:Sat, 27 Feb 2016 03:08:42 +0530
To: [protected]@ap.sony.com
Cc: sonyindia.[protected]@ap.sony.com
Subject: Re: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal
Dear Sir,



The job no is J60503209 dated 26.02.2016.



Regards,



Dibyendu Mandal





From: "DIBYENDU MANDAL"[protected]@rediffmail.com

Sent:Sat, 27 Feb 2016 03:04:07 +0530

To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com

Subject: Sony vaio laptop repairing at Dumanis Trade & Services Pvt Ltd, Kolkata West Bengal





Dear Sir,



I have given for repairing at the above mentioned Sony authorised service centre my Sony vaio laptop SVE15135CNB, serial no 5113. My computer is power not on due to water damage. The vaio engineer of the said service centre inspected and reported that mother board has been damaged and is to be replaced. I agreed and deposited the amount towards it. It is implied that when a service engineer observed the computer the only fault detected by him is the fault in actual and no other fault should be there. But they also claimed that there may subsequent fault be revealed and increase the cost like display, keyboard or other internal parts may be damaged. Though they written in the job sheet their observation and no other fault detected. Hdd and battery is outsider provided. They informed that wireless lan pn IEE802.11b/g/n is replaced by outside service centre where I took my laptop earlier which as per my knowledge is not the fact and it should be at the place where it ought to be. They also didn't mention it in their observation. Please take care so that the repairing be done with due diligence and reasonably and without manipulation in which case there are ways to detect the fraud. Hope the job will be done commensurate with the Sony's brand image which is the name of quality and reliability. Otherwise you must have known there are other statutory authority to settle the dispute and grievance which we both must want to avoid. I have attached herewith the service sheet, previous service sheet, estimate, deposit slip, the outside service provider invoice and hdd purchase bill to whom you may contact. Hdd is under warranty period.



Thanking you in anticipation,



Dibyendu Mandal[protected]




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I've been using this blu ray dvd from 2 years recently 6 months ago i've updated my blu ray dvd and started using youtube on my tv on[protected] i have logged in my youtube and started playing video but i cant able to see anything but i can hear the audio and no video was be able to watch so i request you to deal this problem or contact me as soon as possible my number : [protected]


thank you

Playstation store not get open, it always get refresh automatically, it's not get open always show ( please wait).then start again refreshing.

Respected Sir,
my name is somnath shinde. i have ordered a mobile from Shopclues web site & they are not agree to return or refund my defective product. Mobile is already defective from merchant at time deviled me then i sent return request to customer care of Shopcules but they are rejected my return order because they are told me you have warranty of this product & you go to service center of this mobile.
But why i go to service center i have received already defective product.if i received product in good & well condition then created probleme from me that's time i will be accept this warranty but failed mobile received that is not warranty issue. Product Details below:
Order id: 86497882
Order Date- 26 Feb 2016, 08:30 PM
Return id: 2685204
Return date: 08/03/2016 11:09 AM
Returns status: Return Rejected
Product: I KALL 1.8 INCH DUAL SIM MULTIMEDIA PHONE WITH FM
BLUETOOTH K88
I have video shooting of this product first time opening.

Dear Sir / Madam:

I faced lot of problems in Sony Xperia M4 Auqa Dual - Last six month.
The below mention problems are faced during six to seven months:

Problem No:1
1st problem faced November 2015 month (27.11.15)
Display Liquid / Display Not working (Visual not shown anything) I approach customer care VIMAS for service of my mobile
(VIMAS INTEK, Y-177 FIRST STREET NEAR IYYAPPAN TEMPLE ANNA NAGAR CHENNAI, 600040) and corrected with in 7 to 9 working days.
Service Job no: W[protected]

Problem No:2
2nd problem faced on 28th January 2016 -Ear speaker not working / Dead I approached customer care (CHENNAI SERVICE ABIRAMI PLAZA 17/4 M.K. REDDY STREET WEST TAMBARAM NEAR TAMBARAM BUS STAND / OPP. TO DEEPAM HOSPITAL) and corrected with in 7 to 9 working days.
Service Job No: W[protected]
I got mobile from service center on 2.2.16

Problem No:3
I got mobile from 11nd February 2016 - "ERROR" 'Camera Not available'. Then i approached customer care (CHENNAI SERVICE ABIRAMI PLAZA 17/4 M.K. REDDY STREET WEST TAMBARAM NEAR TAMBARAM BUS STAND / OPP. TO DEEPAM HOSPITAL) and corrected with in 7 to 9 working days.

Mother board changed

Complaint no : 30640963

Mobile Details:
Sony Xperia M4 Aqua Dual phone
IMEI NO: [protected] (Before motherboard replace IMEI no)
IMEI NO: [protected] (Before motherboard replace IMEI no)
IMEI NO: [protected] (After motherboard replace IMEI no)
IMEI NO: [protected] (After motherboard replace IMEI no)
Model: E2363
Android Version:5.0
Build number: 26.1.B.2.147

Problem No:4
I got mobile from 20th February 2016 from service center and used as per regular usages. But next day i connect with USB cable to desktop / Laptop USB mode not working

I submite the mobile yesterday 11th March 2016 at (CHENNAI SERVICE ABIRAMI PLAZA 17/4 M.K. REDDY STREET WEST TAMBARAM NEAR TAMBARAM BUS STAND / OPP. TO DEEPAM HOSPITAL)

Service ID : [protected]

So i'm last six month always facing the above problems, In case after this correction also may be possible its create any other problem, So i don't want this mobile after correction also. (Always i spend with service center only after purchase of the sony due to lot of problems)

My mobile sonyc3 has a product in warranty
Costumer care has not exacted this mobile
Sony care asked 900/-rs
My mobile is under warranty product
Please give ur answer

After submitting of my Sony Xperia Z3+ new brand mobile to service station, but i received very very bad response form them. i am very much upset from sony brand. i purchase mobile of Rs.37000/- form 2 month before but i not use this phone on single day. 3times i submitted my phone to service station Vadodara(Gujarat) but not solved my phone. even i toll to service station in charge for replacement this and he take action before 1month back but till today i am phone less due to this issue. this is very bad to me from sony.

From
Himanshu G Patel (M: [protected])

Subject:- Why did I purchase Sony Bravia TV.

 Today I am going to share an experience which will not alarm you, but to others while selecting to purchase a Sony TV.

 I am going to share an experience that how I was cheated and how Sony India provides services to customers.


1. I purchased a Sony Bravia LED TV (Model 32R512C, Serial No[protected] on July 11, 2015 from Croma-South Ex-II, New Delhi-49. Since its installation, I felt problems as just after laps of 15-20 days the TV did not display sound and pictures for 5-6 seconds sometimes.

2. On Feb 14, 2016, the TV completely went-off. Now there was no display of picture or sound. I made a complaint (complaint No[protected] on Feb 14, 2016 to Sony Customer care. In response, on Feb 16, a technician from Sony service stated that the mother board has been corrupted and it will be replaced. Accordingly, on Feb 19, mother board of my TV was replaced by the technician of Sony (namely Amit Rana).

3. It was very amazing that just after 01 hour the TV again went off with same problem. I informed the problem to the technician at about 2110 hrs on Feb 19, 2016 and also made complaint to Sony Customer Care (complaint No. 30782089 dated 20.02.2016). Again a technician from Sony visited (Feb 20, 2016), and further examination he replaced another mother board.

4. You will become happy to know that again on Feb 24, 2016 the TV went off. I have again informed the problem to the technician (mob no [protected]) as well as Sony Customer Care (Complaint No. 30854264 dated 24.02.2016).

5. The story is still remaining, because after my repeated request and complaints, on March 3, 2016 the technician of Sony took the TV to the service centre. After 06 days full check-up, they told that there is no problem in the TV and on March 09, 2016 they reinstalled the TV at my residence. In evening (March 09, 2016) when I put-on the TV, do you know what happened? Again the TV did not display sound and picture.

6. I again made complaint to Sony service centre and requested to come at my residence to see the problem, they told they can’t come today and advised to make a video. I also made complaint to Customer Care and appraised the issue.


7. Since Feb 16, 2016 I sent so many e-mail complaints to Sony Customer care as well as contacted to Mr. Ashish, Mr. Rahul, Ms. Nidhi, Mr. Vipin, Mr. Anil and many of others on many occasion and appraised about my problem. But it seems that they are irresponsible and careless towards customer, due to which I am still facing the problem from last 22 days.

I have puchased my led tv on 8 jan 2106 n only in two months the sceen has gone blank n only sound is coming but no vedio...

I had posted the below msg on your sony support site on Feb 21, 2016. On Feb 27, 2015 I got a call from +[protected] from Sony Executive and promised to resolve the case, but till now no one had called.

As the last attempt, I am writing to you, failing this, I will be forced to approach consumer forum, Hyderabad

The following is my complaint which i had posted on Feb 21, 2015.

I am having Sony Bravia model KDL-46W950A which i bought in September 2013. According to your sony site http://www.sony.co.in/support/product/KDL-46W950A, under the tab "specifications", it was given that one flick remote model no. RMF-ED004 is compatible with the tv I have. So, I bought a one flick remote model no., RMF-ED004 on Feb 8, 2016 from your Sony Center, Secunderabad under invoice no. 2686. But when I checked, the remote was not working. I lodged a complaint with Sony service centre and a service request wast raised vide id. 30609196 on Feb 8, 2016. On Feb 10, 2016 a Sony service guy visited my home and tested the remote and said the remote was damaged and entitled for a replacement. He took the remote and on Feb 20, 2016, another service guy visited my house with a new one flick remote RMF-ED004. But the remote couldn't connect to my sony bravia model. He said he cannot help me and closed the job sheet.

Now, I demand a refund of my money Rs. 2499 spent on the one flick remote RM-ED004 which I bought after checking with your sony site but is now useless.

I am also forwarding this copy of my complaint to AP Consumer Disputes

Regards

Date :[protected]
Dear Sir,
I have purchased a LED-TV of your made for about two years ago. Recently it is out of order and requires servicing and so I contacted your service center with the TV set at Rourkela, Odisa that is registered with Job No. 60386835. The center informed me that the panel board of the set needs to be changed. After a few days, the center persisted as of that the panel board is not available and insisted of purchasing me a new set at the price of 25% of the actual value.
But I am to request you to consider my case sympathetically as how I can leave off my set of 2 years old and spend a lum-sum money for an another set.
I shall be obliged if you kindly arrange to change the panel board or supply a new set at free of cost.
I am naturally very anxious about it and should be glad at an early arrangement.


Yours faithfully,
Sarbendu Jana

Name : SARBENDU JANA
Address: ROURKELA, ODISHA
Mobile: [protected]
[protected]@gmail.com

Hii sir
I am satisfied your company and trust. But seller deliver in market fake led. So I want solve this problem. And don't miss your company reputation.
My number is [protected]

No proper response on demo issues...

I have written 5 to 6 mails for demo arrangement but  response I got. ...
So I spoke to Mr.deepak cc executive...even he is not helpful...tried contacting supervisor n all of them were busy!!!

Waiting for the call from supervisor..Mr.Arav supervisor called me...since I was driving asked him to call after half an hour but no call received till now

got call from someone locally today asked them to reach home by 4.30pm but no one has come and guy who called me from below number is not picking my call now.

+[protected]

Best Regards,
Ekanth B M
[protected]