Sony India Complaints & Reviews

Dear sir
I have purchased this mobile 2- 3 month before 1 time this has replaced from Sony service center 1 time bettery got change. Still there is same problem battery backup is so poor. Mobile heating while charging Or calling time.bettery automatically got discharg even I use internent in this phone or most of time I am not using that phone still its bettrey got discharge I want solution ASAP. I thing I have waste my money 20, 000 Rs

Reagards
SHALINI

I am writing this mail to utter dissatisfaction against your product and customer care
I have purchased tv kdl-42w850a, two years earlier that product not satisfied due to the following problem

A) most of video files (Mp4&avi) not supported through pen drive
B) some video files played 2 to 30 min. Than error shown"playback not available"
C) some video files not supported through dvd player
D) all most video files not supported through screen mirror,

The above problem do not solved after software updated as per customer care advice on 28.5.16

Than call again customer care they told "why to buy this tv" and this video file format problem we cannot attending,

Please clarify
1. Why to released failer model tv?
2. Did you attended the same feedback?
3. If attended, why didn't solved this issue?
4. Do you know all most video files format supported other company tv s even local make also?
5. Do you know the same problem in your most of tv models?
6. Do you understand this is manufacturing problem?

Please solve this issue free of cost or return back to you tv and advice to your customer care execute how to attending customer.
Regards
Balakrishnan
[protected]

I t. Jyothi have purchased a home theatre on 26.05.16 vide bill no. Vss-1804 from sondarya shopee visakhapanam. While purchasing the sales man named shri.Srinivas phno: [protected] told us that instalation will be with in 12 hrs if the distance is 35 km and it will be 24 hrs if the distance is above 35km.
My house is located with in 10 to 12km in the city and itz almost 30 hrs and there is very poor response from the service centre
I received two messages as follows to my mobile [protected] on 26-05-16
1) dear customer your service request is registered with us vide id 32423035 at 7.20pm

2) dear customer your service request id 32423035 is assingned to s.S.Technologies, dno.52-9-3.Resapuvanipalem jaibheri maruthi showroom visakhapanam.13 with phone number[protected] at 7.45pm
Since morg. I have been calling to the service centre to install home theatre but invain...!And on other side they have been giving me wrong information that they would come this evg.And install. And at 7, 30pm they again says that it will be installed tomaro evg,

1)i want to know what is the rule o[censored]r company regarding insatallation?

2)i[censored] cannot provide better services to the customer why give wrong messages to the public and fool them?

3) if man power is less regarding installation that cannot be paid by the customer in the form of delay
4) what is the big fun for a customer to keep the product at home without installation?

May be brutal...Itz fact that i regret to purchase ur product.. ! I feel the authority of the company shld answer me...What right the sony service people have to play with our time, anxiety and emotion...?
I want immediate action and explanation on delay to persons who r responsible...
U have spoiled my time...Mood ...!Once again i repeat... I regret to buy ur product...!And definetly suggest others not to buy ur product...As ur services are extremely poor and itz not worth investing...!
Unhappily urs,
Jyothi

My handset sony m4aqua purchased on 13 nov 2015, which is under warranty period, since last few weeks my mobile cemra, screen sensor, speker & nekwork is not working so I submitted my mobile to omkar service center at kalyan(w). which detail is job no. W[protected] dated 20 may 2016. now they are avoid my mobile warranty & asking to pay for repair. hence i am complaining to do the needful otherwise i need to proceed to consumer court for the same to claim my mobile warranty.

I have purchase sony c4 before last 6 month and it is getting hanging problem from last 4 month i have visited to sony service so many times but the problem is still not resolved and i have send a mail to sony they always please visit to service centre
But i hope they understand their client base and category of customers they should understand that there are so many companies are deal in mobile phones and the feature they are providing same are available in cheaper rates but i have purchase sony for better services not for visiting their service center

Now a days if i try to unlock my phone so it would be a big task for me for same issue in have uploded the video also
i have mail to sony from my email shraddha.[protected]@gmail.com

Please help me to overcome from the issue
write me on shraddha.[protected]@gmail.com
or call -[protected]

Hello all,

few months before, I have give my mobile for service and i have mentioned all defects ( 3 problems) in my mobile.

after some days they called and told the total amount (12, 700.00 rs) for recover all defects. after one week they called me and said your mobile is ready please come and get it.

I have went and checked my mobile it of not fully completed only one defect is completed balance 2 are not completed for that i have to pay additional 15k to 20k. my mobile total cost is 32800.00rs

I said as per your call i'll pay 12700 and give my mobile with full service. otherwise give back it as it is without any service. they accept to give back my mobile.

But still i didn't get my mobile and there is no information from them whenever i call they said simply it is for return so please be clam.

I don't know how long should i wait .

I will never buy another Sony Product Again! 2 of my 3 Sony tv's are having major problems. As well as my Sony Playstation! I will never buy another Sony product again! I am 22 years old and have watched their products deteriorate over the past 1 years. At first I thought it was a fluke but after talking to other people, have found that they are having the same problems too. So my advice to anyone reading these reviews, Stay away from Sony! They used to be quality now they are expensive junk!
I thought by buying a Sony product that I was getting the best but I was wrong. I had a Panasonic for 7 years and never had a issue. What's up SONY ?

Dear Sony, it is quite depressing feedback regarding a newly purchased Sony Xperia Z3 Plus I purchased from Zumbo elc., Elante mall, Chandigarh on 17.05.16. I started facing the problem on the same day when I was unable to get the quick charging response as claimed over the box and overheating, I immediately called the Jumbo officials name Gagneet, the manager and Mandeep, the xecutive who dealt regarding above handset and told the problems I faced. Gagneet above, however assured that this might happening due to the new device and everything will be fine, on assurence, I kept using for another day, but facing the same problem severly I contacted them again and told the whole story. Imp to mention that i had told them that I have a working profile that i will be unable to give visits. Anyhow, I visited taking time out hardly, and told them the problem and showed them, they suggested me to contact the customer service centre, which was shocking for mw as it was newly purchased handset and no one wud like to contact service centre the other day. It was evening, and then I did not get the time due to my working profile, which seeks 24 hours presence from me, and then due to medical emergencies in my family I could not visit. However, I kept informing the above officials time to time. The problems I faced were,
1. Excessive heating, making it difficult to hold even.
2. Non responsive camera even after a simgle click, which does not work in summer sometimes for a single click.
3. Does not get charged quickly as claimed over the nox and explained by above executives.

4. Device shows message that it needs to cool down when using camera for clicking or video.
Further, I had to submit it as I got time in Chandigarh, India sec 47 service centre of Sony, who did not gave me standby handset for use.its very humiliating, harrasing, deceitfull, embarrasing for a customer who is paying considerable amount for faith over a brand like Sony and in return facing this for no fault of mine. I request from Sony to kindly replace my handset as I started facing the problem sice the day I purchased, and had informed the executives time to time andit got delay is unintentional due to medical and profile issue, which was brought in knowledge of officials timely. Thanking you in anticipation. Customee details are below.

Regards,
Munish Sharma
customer purchased Sony Z3 plus on 17.05.2016 from Zumbo electronics, Wlante mall, Chandigarh, India.
contact number: [protected]

I am using sony earphones since october and after three months i got it replaced as one of the earplug stopped working suddenly and again i am facing the same problem with these new earphones and i am residing in jawahar nagar and it has only service centre in roop nagar and it does not deal with earphone things.i went there and they asked me to go to shastri nagar to get my earphones replaced. I am really disappointed by the service provided by sony care.i am also using sony xperia z3 compact and the service center in roop nagar does not deal with out of warranty stuff.i got some prblm with the phone then again i went shastri nagar for four times to get it solved.this is such an irritating thing.if you are providing your service to the customers why don't u provide it full.earlier it was good but now i am very much disappointed with the kind of service u r providing.i won't recommend anybody to buy sony stuff.i am done with sony.now again i can not go to shastri nagar to get it replaced.i will switch over to some other company.

Dear all

I am sudhir kumar and i just got a sony led television from ezone store on 15/04/16 and i socked when i just open the cover and i don't found the remot of led its is useless for me with out remote i am very disappointed for this kind of niglegancy i spend the amount around 13777 it is lose for me.
If i not get the led television remote than i disclose in social media
I post in social media this kind of fraud is doing sony company with the consumer.
I want the soluation.

The basic phone feature are not working properly (Screen remains blank during incoming calls, Immediate battery drainage, Voice not audible to the person in contact during phone call )
Even after multiple submission of phone to service centre & various parts replacement, device is still not working
No proper support from customer care of company
No action from service head (Priyank Chauhan, Customer Relations - Corporate Office, New Delhi )

Issue of no sound no picture was reported to sony customer care on 03.05.2016 with
complaint id : 31986549. The service engineer came and reported that the AC DC adapter needs to be replaced. Advance of 2000 was taken and I was told that the part would be replaced within a week. Three weeks have passed and still there is no progress on the complaint. Whenever I call the service center I am told that the order for the part has been placed but the part has not been received. There is no information as to when the complaint will be addressed

Respected madam/sir,
I bought the sony tv model no kdl46w700a on 29-dec-2013. Now it is 2 years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. The service work order no is 32299059. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms. This is very shocking for us to accept that sony products went wrong in such a short period.
I have got feedbacks from my uncle and cousin that their 40” led panel also went wrong which they bought it from abroad. So i was in an impression that during transit something would have happened. So i was very confident in buying sony product in india based on my own experience. The problem in my new tv makes me rethink about my trust against sony brand.
Please take this escalation to your senior levels and please replace the led panel without any cost. Hope for a positive response in this regard.

Thanking you,
B. Chitra & sivaraman ramasamy

I have bought xperia z2 in last may and recently after a system update my mic started working weirdly, other person could not hear my voice and then it became distorted too. I went to the service center they kept it for a week and after returning the calls were received on speaker and with the same mic problem. Now i went second time and after coming back the mic problem still prevails and also my internet is not working on 3g. I have confirmed with the network company its the mobile fault. Can you please give a solution to the same as it is still in warranty.

I bought a sony xperia z3 during october 2014. Sony claims it is waterproof. The initial 6 months, i was getting blurry images when shot using its camera. I ignored it. But 2 weeks back, i rubbed the back of the phone with water (To clean it ofcourse). And i noticed water leaking inside the camera lens. The wifi/bluetooth stopped working thereon. It was purely because of the water entering the device.

When i gave the phone for service, i was given an estimation of 14000rs which is so unethical, disloyal and unfair. I cant even sell the mobile for 14000rs.

Now as a customer, when i bought this mobile, i was under the impression that this mobile is a waterproof one. No matter the warranty exists or not, it should act like one.

The phone was never dropped and it was used with a branded american case, please check the condition of the device.

Now tell me, why should i pay a huge sum of money for this device? Its daytime robbery.

Dear madam/sir

I purchased a sony xperia m4 aqua dual mobile on 23.06.2015 through flipkart vide tax invoice no # mum_bndi[protected]. Imei no of the mobile is "[protected]".

Initially it was warming too much. Now sound is totally off. I am unable to hear the voice of other person on call.

I attained sony's authorised service centre at 158 shyama prasad mukherjee road, kalighat, kolkata, west bengal, pin-700026 twice for fixing-up the sound problem.

Although my handset is under warranty period but they denied to provide any service free of cost since there is a very small crack on the touch pad at the edge of my handset. They said, since there is a crack mark on your mobile, your warranty is now invalid and you have to pay for any service.

My mobile is in the warranty period and there is a problem of sound but sony's authorised service centre is denying to provide necessary service.

I have purchased sony experia aqua m4 dual for rs. 19000 on 27.07.2015.
My mobile got automatically locked in first week after purchase and had to submit it to service center.
After receipt o[censored]nlocked phone found that speaker and microphone was not working. Again 2’nd time submitted to service center and in return i got defective refurbished phone and found that dead pixels on screen.
Again 3’rd time submitted to service center and in return again i got defective refurbished phone and found dead pixels on screen at different location.
Now 4’th time i have submitted the phone on 27 april 2016 but i have not received the phone yet.
Most of the time my phone is staying at service center since purchased and i am not able to use it, so i have raised request of refund or replacement with new seal pack device instead of refurbished phone. But till now no resolution received. They are lingering me and wasting my time. This is how sony is treating / harassing their customers.
Person from customer care is replying that i will get new sealed packed phone but service center is denying for the same. Till date no resolution is received. Please do needful.
My job no is : w[protected]
Ticket id : [protected]
Model no : e2363
Phone submitted at : jayshree electronics, jamnagar, gujarat (Phone : [protected]/ [protected])

Asike the service center at bangalore bannerghatta road, and athe yadiyr cross all bogus they have taken the name of sony and posing as the authrorised service center but there is no email id, as well the technician are like rogues and theives comes to the houses in the night, mr manjunath who is came at night 10 o clock and without proper id as well posing as threat, as says that he will issue the vocher and one need to pay rs250, what for? And he has not done any thing more over it is not sony appointed, we people are totally confused an cheated by these agents first cancel the licences of these bogus service centers who simply try to loot the people without work as well simply they comes in bike and issue the vocher and says that athe estimatioin they give tomorrow then we know what they give, its 12-16 thousand and one cannto offered but we hav0 to this thief, and any way they knows that people cannot offered simply collect rs250 and abscond, like this daily nearly 100 houses means 100x250 25000 rs, for doding nothing as well there is no dealer who can rectify the simply compalint defects, what is the use of hte dealership firs ban this practice of the looting the customers by the dealers as well looting by the name of the sony service center, the name of the dealer is mrs abdhivrudhhi. Tech, and its all bogus and why they dont have the email @sony.com,,,,, simply the general mail they have the abhivrudhi. [protected]@gmail. Comban whihc any fool can create, its cheating and mass exploitation to the people first immediately ban such bogus service agents and looting and bony getting bad name as well people are not going for sony products because of these day time robbers who exploit the name of sony, cancel the licencs if at all you made the understanding with these bogus agents, and cheating the public wimply it has become threat to the society, first ban and cancel the licenses and dont entertain such anti social elemtns. Because all estimation that this all bogus and cheating and money making practice, outside its done with just 1000 rs, where are this sony center so called (We dont know whether its sony appointed or not wse dont know) if at all sony apointed they why they dont have the email id of sony, why bogus email and general domain, stop this we write to consumer courst also for this threat and cheating

Dear sir,
I am writing this mail to utter dissatisfaction against the adopted system in replacement of led tv and the lies, false information given by your bhubaneswar based rajpath service centre. I need inform you that i am a owner of 42' led tv model-klv42ex410 which has horizontal lines in panel and damaged speakers. I had an extended warranty from resq, reliance digital based which i gave a complaint to reliance digital people. After due inspection both by sony service and digital, the sony person told me that te panel will be replaced which they couldn't do even after months due to unavailability of spares. Then the sony service person /resq authorities told that resq will be submitting 24000.00 rupees dd to sony and i will be issued a new tv set with same size and similar/more features from sony, which is a general practise. After around 2 months of continuous follow up atlast yesteday the repalcement tv came and to my displeasure i found it to be of 40' inches. I told the installation person not to install it as i needed tv of same size or more.

When i talked to sony service centre, rajpath in bapuji nagar, bhubaneswar, they first gave a casual reply that they were unaware of my size of tv. After some time another person from service centre called me and told as per my room size 40'inch led tv is a good one and he tried to convince me to keep it. I told him i only wanted same size/more tv. My question is where one inch more 43' led tv is already available, why they are forcing their choice to me. If 42' inch led tv production is stopped, then why customer like me will be sufferer for it. Last not the least i always thought sony creates marvelous quality product with longevity but its panel, speakers damaged with in 2 to 3 years. For this i am a big sufferer and going through mental headache and harassment since 2 months. Addition to this at last i am given a small screen size tv which is below par the market price of the product i purchased 3 years back. The current 40' model issued to me is around 15000.00 rupees cheaper than the product klv42ex410 which i bought 4 years back.
I request you kindly to escalate this matter with the designated authorities and replace me with same 42' inch led or 43' led tv at least with similar features as soon as possible. As iam not finding any other way i will highlight this issue in social media and other forums, if it is not resolved.

Dear sir,

Ub: purchase of sony laptop from croma through online - now repaired - sony service centre not accepting warrenty - need clarification - reg.

As per the invoice no. Sle004ec0007002 dated 30.8.2015 of croma, mumbai, throuh online mode i purchased one sony laptop with following specification

Sony vaio svf15318/b 39 cm,

Serial no. S[protected].

I got the warranty card for one year from the date of purchase along with the invoice.

Now there is some problem with laptop. So i gave it to the authorized sony dealer at coimbatore, tamil nadu. After verification in the system they told that it is not covered under warranty.

The detaile of service centre at which my laptop is presntly given for servicing.


Kg electronics

Sony authorised service centre

505, cross cut road, coimbatore. Tn.

Email id : [protected]@airtelmail.com

Job order no. J61040803 date 2.5.2016

I request you kindly clarify the situation and help me to get warranty offer.

With regards

Dr. R. Marimuthu

16, om. Raju nagar, thanjavu, tamil nadu.

Mobile no. [protected]

Email id : [protected]@yahoo.Co.In