Sony India Complaints & Reviews

After two month of purchasing battery is nt working properly and mobile power gone mobile open nai ho raha tha
Mai service center gaya to unhone kaha ki iska battery connector toot gaya hai apsai ab battery price kai paise dena padengai
Mainai kaha ye to apsai tooti hai wo nai manai aur mujhsai 1042 rs leliye
Please mujhai merai pasa wapas karen

Dear Sony Team,

Around 8-9 months back I have buy your Sony Xperia Z2. Which is water resistant phone as per you. So, please tell me that without any physical damage how water goes inside the phone. This is really pathetic.! I even can't imagine such kind of Quality from you guys. Even every cap is closed then plese let me know that how water goes inside the phone. Hope for the best and helpful reply from your side. And resolve this problem.

Thanks & Regards,
Shashank Sharma
[protected]

I am srinivas i have issue on my mobile regrading mobile back camera is not clarity, so i given on 23, Jan 2016 and they said Rs. 2000/- will be charged ...i sai no problem ..but it should be a quality...after that they done a job sheet and give the delivery date is not mention and after 3 or 4 days they called and said about charges then...we will give on 29.01.2016. but they didn't call and not given any feedback about weather it is done or not...then after myself called to service center ...then asked about again they said tomorrow we will call u, but they not updated...again i called next date...then they said again tomorrow will give...like that...4 times begin ..up to today they never given any feed back...what can i do...how many time i have to call them...also not taking any care about customer ...what is use of brand.
details :

I purchased brand new sony xperia z5 premium from Adarsh Bansal Sales, Ambikapur, Chhattisgarh details given below:

1) Purchase date 13.12.2015 for amount rs. 56500 /-
2) IMEI- [protected].
3) IMEI 2- [protected].
4) TIN NO.- [protected] is of the shop.
5) Bill NO. - ABS/007 dt.[protected]

After 6 days o[censored]sage I started noticing hearing defect and no voice transfer clarity. Immediately on 19.12.2015 I gave it to authorized service centre in Ambikapur details given below

1) Ticket id- [protected]
2) Job no.- w[protected]

Despite regular follow ups from service centre and toll free nos. I am not getting any response till now. As service centre communicated the set shall only be replaced and not repaired. Further they are not accepting any mistake in handset inspite of giving live example to concerned official of service centre. I demanded for replacement as it is manufacturing defect or arrange full refund to me immediately. In the matter I wrote mail to sony customer care which was logged through number 29863399, still waiting for the response from the sony officials to take action on it.

Please advice in the matter.

Akhilesh Mishra

I purchased one SONY LED TV(KDL32W700B) 18 months back from Lulu connect Edappally for around 41K and suddenly it is not working from yesterday. I contacted Sony customercare and one service personnel came to my home.
Without even opening my TV, he said that there could be 2 possibilities for issue in this TV.
1.) Faulty Adapter(which could cost around 5K)
2.) Faulty Motherboard(which could cost around 10K)
3.) Faulty Display(which could cost around 20K)

Here in this case he said that there are no issues with the adapter and the issue is with the motherboard. He was not able to provide any specific reason for this issue, since it is not raining season here in Kerala and there were no thunderstorms atleast for the past 2 months. I have an external stabilizer from Vguard for this tv and I cannot agree if they are saying this is due to voltage fluctuation. At the time of buying this tv, they said that voltage regulation is an inbuilt feature of this tv. However I bought the stabilizer to make sure that such expensive repairs does not occur.

I cannot understand the meaning of term "Brand Value" if Sony cannot provide a valid reason for this fault. If the equipment is getting faulty within a meager 2 years, why should be go for such expensive brands. I should have gone for some cheaper brand because I dont see any value in selecting big brands, when the product quality is really low and repair cost is very high.

Hope somebody from SONY will read this post and contact me with a helpful solution.

I bought my mobile 3 months back from Bangalore the model is Sony Xperia C5 ultra dual. The phone display has gone on its own. The phone does not have any scratches on the main screen or back screen and is full in condition. After going to store Croma they reached out to Sony authorized center in Hyderabad and they are just telling its a physical damage without any explanation. Earlier they told its because the phone has fell down but when I asked there are no scratches they changed the reason to that it is pressed hardly on the screen. They are charging me Rs 8500 to change the display which is wrong. They are just trying to save their money by not changing the display. They have no particular reason and they are just telling its physical damage putting the full burden cost on me.

This is the worst service I ever had from any other brand. Will not like to recommend it to any known person or even anyone related to them.

Hi Sir/Mam

i have purchased a phone sony xperia M2 dual 7-8 month ago but when i buy its work propley foir 15-30 days but its gettiing bad and soo much hang and more and more hang some time my phon get freez and not work any touch and aftre that some time power key get not open my phone due to fully freez but that time i give that phone to service center but aftre that they did software but aftre few days in 15 days again i get proplem but rather than big aftre few month i use but some thime that charger not work that time tooo when i buy that work when i switch off my phone but some time work when i open i m soo much sada nd iirated from that product and now that time i face more big proplem that totally freez my mobile even u use anything and its suddenlly heat and get shutdown and agian and again in 2-3 min i cant use my phoine proply and its not charge too so i give service center they again did software then its work only 1 day but agin aftre 1 days its get same problem i m soo sad i wa snot that ist soo much poor product i will get from sony i m soo much angry and i wil take action too until no any one her pslss resolve my proplem as soon as possible becoz i cant use my phone and service center do only sofgtware again and aagin nbut never check it hardware i wnat that please replace my phone plssssssss rather than repire becoz i get tired to go service center i hope i will get revert ur msz i m waiting for ur reply

thanx and regards

anoop kumar
[protected]
[protected]

anoop.[protected]@gmail.com

I bought sony xperia c5 ultra dual mobile in 2-3 month ago. When I copy/move/paste any large file from phone to memory card my sony phone not working. He get hanging problem. I go to service centre two time but they can't solve my problem.

I had a mobile of Sony company. Sony Xperia z2. I bought it on 9 Feb 2015. On 6th Feb 2016 my phone's touchscreen broke I went to d service center now the service center told me my phones warranty has expired and the cherry on the cake Xperia z2 cannot b repaired it gets exchanged that too if the phone is under warranty and after giving 14500/- again.
According to the service center my phone was not under warranty so nothing can b done.
I was shocked. I bought it with a price tag of 35000/- and today they abruptly told me it's screen will not change nothing will get change. It's just baseless to buy a phone from a company who's not taking responsibility of there products no after sale service. I'm very disappointed with Sony and they are about to lose a loyal customer and many more. Highly dissappointed. Will not buy a single Sony products now I feel cheated.

The customer care of Sony is the pits !
I gave a system for servicing whose estimate turned out 7800, I called the service centre and asked the to be reasonable to which they Sai that my system cannot be tracked by their computer and if I want any invoice I will have to provide the bill . I told them I bought it from Ashoka international, Sony authorised dealer to which they said we want bill . I asked how much discount will I get, the reply was the company will decide, I am totally bowled with is attitude . Do customers manufacture Sony systems at home ??????

I have purchased SONY BRAVIA through Snapdeal but unable to contact Sony for installation & demo. Not getting the No.[protected] in spite of trying hard. Pl help.

Phone is automatic switch off
Camera has problems
Phone is hang
Playing games the phone is hot anything doing the phone is hot
There is problem in phone

To whom so ever it is concernd
im sardar sunny singh i bought a 40" led a year ago
i wanted to extend the warranty of the product and paid the extended warranty amount at the authorised service center at my city
till now i didnt get my extended warranty card and the service center people are extending it..
i have paid the amount only after confirming this data from sony india customer care through a phone call and he assured you will get your warranty card with no delay of time...
please check the attachments and kindly do needful
sardar sunny singh
[protected]
warangal-506001
andhra pradesh

Sir,
to day on 12 pm, i had registered my complain by my mobile phone ([protected]) my tv blincking start and within 2 second close restart again and stop.At present even not start. Till i have not got my complain no. Pl do needful as earliest possible.
Thanks
jitibhai patel

We have ordered Sony 85inches TV at quicker . com we paid 120000 . but they didn't send the product . please fine these fraud dealers .

Dear sir,
I am Chandrasekhar Chauhan from Gurgaon, I admitted in emergency. But no care taken by medicine deptt. of my patient . I request, please take action against this type of problem.

Sir
I had ordered a combo pack of two deos, joy cream and one Colgate paste on dec 25th my order number 79617357. I got message I received the product. But still i didn't receive it. I speak with dot zot courier service they ask item will missed place I complained to customers service they said they solve the query in 7 days. Without clearing the query i got msg that they closed the it as they deliver the product. Every time I call them they telling the repeated dialogue of pls wait for 48 hours. I never expected this from shopclues dot zot courier message give below

DotZot [protected]@dotzot.in via freshdesk.com

Feb 9 (3 days ago)


to me


Dear Customer,

Greetings!

Thank you for contacting DotZot Support.

We regret to inform you that your shipment[protected] has been untraceable and its under investigation.

Please accept our sincere apologies for any inconvenience caused to you in this regard. Request you to contact shipper for further assistance on the same.

Thanks for your understanding,

Sincerely,
Anand
Customer Service - DotZot
Ph No:[protected]
On Fri, 8 Jan at 6:36 AM, Soma.mshari wrote:
Contact Us | Feedback :

Name: M S Hari Kumar
Company:
Contact Number: [protected]
Email: soma.[protected]@gmail.com
Location: Gerukhamukh.P.O. Dhemaji Dist
Enquiry Type: Delayed_delivery
Consignment Number:[protected]
Comments: where is my item

I had purchased a Sony Home Theatre on 25/01/2016 around 8;45pm for Rs.18000/- and since we had a function on the 28th i had opened the box that day itself as the technician was supposed to come on 27th. I use to hardly play any songs because we have a small baby at home. But, on the function day i had played many songs and suddenly the home theatre went off, i tried turning it on but it wasn't turning on. Since it was not turning on i went closer to see if any plug has come out but to my notice the dvd player had scratches on the top and it was slightly damaged on the left side. After noticing i soon contacted the dealer "JAY DURGA AGENCIES" Vasco, Goa. And soon they arranged for a sony technician to inspect the home theatre. The technician arrived next day and he told me it is damaged product and since it was not turning on he told me i will get a replacement. Now i tried contacting Nishant Enterprises (Sony) and i informed them about the damaged product. They are totally ignoring my request and in return they are telling me to get the home theatre at their service centre which is around 25kms away from my place, but they are not ready to replace. Even last time Nishant Enterprises had done the same thing to my Sony Phone. I made cash payment and paid Rs.18000/- for a fresh and working product not a defective product. They are cheating people. Nishant Enterprises is also telling me that they will change my dvd cover and i will have to pay for it. If the product was damaged by me i would have not put a complaint or requested for new product. But i have received a damaged product and i want it to be replaced as soon as possible. The technician had also taken a slip from my warranty card and he had put a remark on it saying the "SYSTEM IS DEAD" . Till now they have been ignoring me and blaming me that i have damaged the product. Is this the way to deal with customers ? They really need to appreciate customers and provide them good services and not cheat them by giving damaged product. I want my home theatre to be replaced or else i want my full money back as there is no worth in buying such costly home theatre.
Please resolve my issue as soon as possible.

Nishant Enterprises, Margao-Goa.[protected]
Jay Durga Agencies, Vasco-Goa.[protected]

15days back i parches 32inc Sony led tv, through flipkarte but still installation & demo is not complected, i am suffering from day on wards to installation, if it is not passable mease please refund my amount, i am not happy with the sony service, and also daily i am felow up with the cc no use,

Dear Sir/Mam,
This is Alok Kumar from Pune. I would like to inform you that I bought sony vaio laptop since three years ago. My laptop model number is VPCEH38FN. Actually I am facing a lots of problem regarding my laptop from the date of laptop purchasing. Sony doesn't provide good service. My laptop warranty is one years from the date of purchased after few time, I have extends the warranty for two years. So overall my laptop warranty is three years now but in duration I went to service center more than twenty times for some particular problem. I think that's not good for any company and it's also the fault of sony product. All time a guys who are sitting in service center is said to me is your product is working now but after few time the release of my laptop from service center. It would be some problem and again i went to service center then the same process happened again now. But company doesn't take any particular response now. Recently I went to Service center for Windows problem, DVD problem in Raja Electronics in MG road. He said your problem is resolved now but problem is till now. So I am very tired for laptop service by sony company and their some branches in India. So I humbly request you that see my problem regarding the same. I am very disappointed for the product. So Please see my problem.
My Laptop Specification is below now :-
Model - VPCEH38FN
Core i5 Processor