Sony India Complaints & Reviews

To whom so ever it is concernd
im sardar sunny singh i bought a 40" led a year ago
i wanted to extend the warranty of the product and paid the extended warranty amount at the authorised service center at my city
till now i didnt get my extended warranty card and the service center people are extending it..
i have paid the amount only after confirming this data from sony india customer care through a phone call and he assured you will get your warranty card with no delay of time...
please check the attachments and kindly do needful
sardar sunny singh
[protected]
warangal-506001
andhra pradesh

Sir,
to day on 12 pm, i had registered my complain by my mobile phone ([protected]) my tv blincking start and within 2 second close restart again and stop.At present even not start. Till i have not got my complain no. Pl do needful as earliest possible.
Thanks
jitibhai patel

We have ordered Sony 85inches TV at quicker . com we paid 120000 . but they didn't send the product . please fine these fraud dealers .

Dear sir,
I am Chandrasekhar Chauhan from Gurgaon, I admitted in emergency. But no care taken by medicine deptt. of my patient . I request, please take action against this type of problem.

Sir
I had ordered a combo pack of two deos, joy cream and one Colgate paste on dec 25th my order number 79617357. I got message I received the product. But still i didn't receive it. I speak with dot zot courier service they ask item will missed place I complained to customers service they said they solve the query in 7 days. Without clearing the query i got msg that they closed the it as they deliver the product. Every time I call them they telling the repeated dialogue of pls wait for 48 hours. I never expected this from shopclues dot zot courier message give below

DotZot [protected]@dotzot.in via freshdesk.com

Feb 9 (3 days ago)


to me


Dear Customer,

Greetings!

Thank you for contacting DotZot Support.

We regret to inform you that your shipment[protected] has been untraceable and its under investigation.

Please accept our sincere apologies for any inconvenience caused to you in this regard. Request you to contact shipper for further assistance on the same.

Thanks for your understanding,

Sincerely,
Anand
Customer Service - DotZot
Ph No:[protected]
On Fri, 8 Jan at 6:36 AM, Soma.mshari wrote:
Contact Us | Feedback :

Name: M S Hari Kumar
Company:
Contact Number: [protected]
Email: soma.[protected]@gmail.com
Location: Gerukhamukh.P.O. Dhemaji Dist
Enquiry Type: Delayed_delivery
Consignment Number:[protected]
Comments: where is my item

I had purchased a Sony Home Theatre on 25/01/2016 around 8;45pm for Rs.18000/- and since we had a function on the 28th i had opened the box that day itself as the technician was supposed to come on 27th. I use to hardly play any songs because we have a small baby at home. But, on the function day i had played many songs and suddenly the home theatre went off, i tried turning it on but it wasn't turning on. Since it was not turning on i went closer to see if any plug has come out but to my notice the dvd player had scratches on the top and it was slightly damaged on the left side. After noticing i soon contacted the dealer "JAY DURGA AGENCIES" Vasco, Goa. And soon they arranged for a sony technician to inspect the home theatre. The technician arrived next day and he told me it is damaged product and since it was not turning on he told me i will get a replacement. Now i tried contacting Nishant Enterprises (Sony) and i informed them about the damaged product. They are totally ignoring my request and in return they are telling me to get the home theatre at their service centre which is around 25kms away from my place, but they are not ready to replace. Even last time Nishant Enterprises had done the same thing to my Sony Phone. I made cash payment and paid Rs.18000/- for a fresh and working product not a defective product. They are cheating people. Nishant Enterprises is also telling me that they will change my dvd cover and i will have to pay for it. If the product was damaged by me i would have not put a complaint or requested for new product. But i have received a damaged product and i want it to be replaced as soon as possible. The technician had also taken a slip from my warranty card and he had put a remark on it saying the "SYSTEM IS DEAD" . Till now they have been ignoring me and blaming me that i have damaged the product. Is this the way to deal with customers ? They really need to appreciate customers and provide them good services and not cheat them by giving damaged product. I want my home theatre to be replaced or else i want my full money back as there is no worth in buying such costly home theatre.
Please resolve my issue as soon as possible.

Nishant Enterprises, Margao-Goa.[protected]
Jay Durga Agencies, Vasco-Goa.[protected]

15days back i parches 32inc Sony led tv, through flipkarte but still installation & demo is not complected, i am suffering from day on wards to installation, if it is not passable mease please refund my amount, i am not happy with the sony service, and also daily i am felow up with the cc no use,

Dear Sir/Mam,
This is Alok Kumar from Pune. I would like to inform you that I bought sony vaio laptop since three years ago. My laptop model number is VPCEH38FN. Actually I am facing a lots of problem regarding my laptop from the date of laptop purchasing. Sony doesn't provide good service. My laptop warranty is one years from the date of purchased after few time, I have extends the warranty for two years. So overall my laptop warranty is three years now but in duration I went to service center more than twenty times for some particular problem. I think that's not good for any company and it's also the fault of sony product. All time a guys who are sitting in service center is said to me is your product is working now but after few time the release of my laptop from service center. It would be some problem and again i went to service center then the same process happened again now. But company doesn't take any particular response now. Recently I went to Service center for Windows problem, DVD problem in Raja Electronics in MG road. He said your problem is resolved now but problem is till now. So I am very tired for laptop service by sony company and their some branches in India. So I humbly request you that see my problem regarding the same. I am very disappointed for the product. So Please see my problem.
My Laptop Specification is below now :-
Model - VPCEH38FN
Core i5 Processor

I have purchased a Sony power house, model no- GNZ 55 D. sound not coming ( automatically coming to stop mode). I contacted the service center at panikoili, jajpur, odisha. But no one responding. Please look into the matter.

This is Sneha, i have bought a Sony Xperia C4 Dual mobile in the month of december 25th 2015. I have AVG anti-theft in it, I have registered into it, it locked my device, I am facing problem, due to which I cannot operate any of the apps.So what should I do now.

Hi Sony Team,

I am from India.My sony tv is just 3.5 yrs old. From last 2 days, I cannot see the video through d2h stb and dvd player which I connected via hdmi cable. But at the same time I can watch movies via USB and sony bravia images without any issues. I havr called the cust care and as per their instructiins I did alk factory reset, interchanging the hdmi ports and hdmi cables but still issue persists.

I have lodged the complaint regarding the same and complaint number is 30634970. And they have assigned a engineeer for this.

As per the conversation I had with service engineer he told we need to replace the whole main board and it will cost 12k. I was shocked after hearing this. This tv is just 3.5 yrs old and why we need to bear this much amount for repairing the small problem. If this is the case then I dont want to pay 12k. If it is a bearable cost like 1k to 2k its fine. What is the point in replacing the whole main board for a small problem. I want this to be replaced free of cost. Or else Please take back the TV and provide me the refund.
In past, I refered sony tvs and audio systems to many of my friends and relatives. For those good things i did, I am getting this type of punishment. We have bought this TV for 55k. Just 3.5 yrs life is very worst.

I am really feeling disturbed & frustrated by the attitude of the sony india ltd . It seems that company is merely interested in making the profits by selling the substandard products on higher prices & leaving the consumer on the mercy of god. Now I request you, kindly look in to the matter immediately & get the product replaced with the new one keeping the faith alive in the consumers about the quality products of sony otherwise the consumer /Customer will have to think twice or thrice before buying the sony products.

I have believed on the brand name, quality and service of sony and thats the reason I bought this. But now I am seeing very bad and unfair service response and charges.

Please do the needful on this concern. I am feeling so disgusted and annoyed due to this concern.

Kindly do the needful.

Regards,
Sundar B

Hi Sir,
i am penchal Reddy, My Xperia S mobile is speaker is not working.i contacted with sony service center in Nellore on[protected], they told that you have to change ear phone insertion jack point.For that they had put manual order for that part.After 40 days they came to know that supply of ordered part has been ended.Again they were sent mail back to company for how to to resolve my issue.this is happening from last 50 days still i didn't get any information from Sony service center and they didn't resolve my problem.when ever i go to service center, simply they told that still we didn't get reply from company. For 3 years of old mobile they were closed to supplying parts.Sony company is proving very worst service to the people and getting very irresponsible answers from Sony service center.They don't have min responsibility on customer complaints.please do need full for me.
Name:Penchal Reddy
phone:[protected]

Hi,

I purchased Sony Bravia 3D LED 48 inches (Model # KDL46HX750 - serial # 3263579) on May-2013 at Kadapa.

2 weeks back while watching the TV all of a sudden TV display is gone and was not showing up anything.
I informed the same to the Shop where bought the TV, they said like to call to the Customer care.
I called Customer care and they sent technicians to check, after checking they said that the Panel (for display) is not working and which will cost around Rs 35000/- to replace the panel for display which i cannot afford.

The Total Cost of the TV is Rs 83000/- when i purchased in 2013.
My 2 yrs warranty is expired now and within Months after the Warranty got expired i am facing this trouble.

So i am requesting the Sony Company to replace the Panel without charging me anything as it could be a manufacturing defect.
Otherwise i have decided to approach Consumer Court.

Please help me in this regard for replacing the Panel without charging me.

Mobile # +[protected]
Email id : [protected]@gmail.com

Thanks & Regards,
Dr A.Mahankalaiah

I purchased Sony Xperia M4 on 1st Jan'16, next day I noticed over heating issue. I visited Sony authorized retailer for its complain on 4th Jan'16, they suggested me to contact Sony care.

I contacted Sony care on 5, 6, and 7th Jan'16. Every time they suggested me to follow some instructions. I did as suggested by them but issue not got resolved. Then they suggested me to visit Sony service center.

I visited Sony service center (Ambey Electronics, Noida ambeelectronics.[protected]@gmail.com) on 11th Jan'16. They checked the phone and after half-an-hour they told me to re-check. I checked but didn't found any change, I asked them to look carefully but they told me it's normal heat.

After that I wrote mail to Sony and warned them to go to consumer complaints. Then Mr Shamshad (service head) contacted me and suggested me to submit device for 10 day. I did the same.

11th day when I followed him he given me the excuse that he was on leave for 10 day and he or engineer didn't got time to check the phone and told me to call back within 1-2 hrs, but I didn't got any call from him.

Next day (29th Jan'16) I again called him then he told me to give call within half-an-hour. He called me and told me that the enginer checked the phone and it is not having, I can collect the device.

Since that day the device is with me but there is no any improvement with this device even issue is increasing day by day.

I am attaching required documents and videos I recorded.

Regards,
Manmohan Shakya

It is to inform you that I have booked Voltas 155CY 1.2 Ton 5 Star Air Split Conditioner through my credit card from shopclues its standard delivery date was 01st Feb 2016 but the product not received till date. I have many times contacted shopclues customer care they said that you have to wait 48 hours. My first complaint date in 4th Feb 2016, but they didn't take any action till date and now they telling that you have to wait some more time. Shopclues not giving any commitments for product delivery. Further I request them to cancel my product and refund my amount back in to my account, but they were not agreed to this, they said that this not practical to their rules & regulation and you have to wait till the product will delivered. Now I would request you to consider my case as most valuable and also request for justice.

I purchased Sony Braviya KLV 40R482BIN5 LED TV for around ₹53, 000on Sep-2015, Last week I am inserting a pen drive suddenly the TV gets switch off.I called your service person he told mother board failure need ₹6500 to repair otherwise just Hung TV and see the Black screen forever
The local branded TV having a durability for min 3 years without complaints, you have only brand name and doing fraud. Please improve your quality don't cheet with Brand name and don't sell Non quality products in the market
People's trust on Name don't make them fail

For just opening a laptop service centre charged Rs 9000/- it's so frustrating I think sony is the worst brand and will try the people I know shouldn't buy such brand.

Dear sir Sony Led tv purchase 3 months in - 43w800c ins model but today display in blue line please support him ..


Please contact in [protected]@gmail.com
Mobile no : [protected]

Before 6 months I purchased Sony XPeria Z Ultra form flipkart, yesterday suddenly when I was working on my laptop front screen of mobile broken itself so I went to service station, they told me that physical damaged are not covered under warranty so here I want to say that if which kind of warranty they provide what else can be done in mobile, in my case I did not touched mobile so I request to help me in my case.

Sir/mam
I have purchase a sony bravia (KDL42W900B) on 5/feb/2015 . I have facing a remote problem from 6 feb 2015.but Due to which you have changed my remote many times but still it is causing a problem sir this is to inform you that i am facing this problem from a long time and every time i complained my remote has been changed .this is also to inform you that it is causing a problem from the next day of purchase, which has become a cause of severe tension instead of entertainment. i have also talked to service center from which i have got the same previous response of changing the remote . But i do not want let my remote changed now because it has been changed 4-5 times already . So i request you to provide me other model of sony bravia . NOW REMOTE ARE DEAD CONDITION AND TECHNICIAN ARE MISS BEHAVIOR IN MY HOME TOWN AND SERVICE CENTER ARE NOT ANY ACTION FOR THIS PROBLEM .