Sony India Complaints & Reviews

I would like to grab your kind attention towards a highly unfortunate situation. List of events in chronological order : 1. 3rd March ‘ 15: All of a sudden my phone, Sony Xperia ZL, got dead. I tried a number of troubleshoots to wake phone but all in vain. 2. 4th March’ 15: I went to authorized Sony mobile service center named Nitesh Enterprises, Kota Rajasthan. I lodged complaint for “Dead phone” (Job no. W[protected]. I submitted my phone with service center and was told that I will be informed about the repair or software issue with phone by tomorrow after testing. 3. 5th March’ 15: Service center people called me up and told that my phone can not be repaired as they have been told by their head office. Unfortunately, my phone has got out of warranty (only by 2 months). They said that they can give me same model handset at 50% discount or Xperia Z1 at 20% discount in exchange of my phone, close to Rs 14, 000. I felt highly disappointed and came back home without a phone. 4. 7th March’ 15: I called up sony customer care to lodge complaint against my “Phone Dead” issue and to share my disappointments with them. Mr. Mohammed Sohail lodged the complaint and after hours of wait, they responded to my surprise that Service center people couldn’t repair since the phone is water proof it can’t be opened for repairs, and also told that the phone is no more under manufacturing. This piece of information that phone is irreparable and it is no more under manufacturing was neither available at the Sony website nor it was shared with me at the time of buying (User manual also doesn’t contain this information). I am unemployed and still looking for a job after my MBA, I couldn’t spend such hefty amount. I never expected such irresponsible behavior from a reputed MNC Sony mobile. Infact, I never faced any such issue ever in my life with any of the other reputed mobile companies, like HTC, Samsung etc. I want to raise this question in consumer court that how can Sony propose me such option (I have already lost faith in Sony mobiles) if they couldn’t open the phone for repair because of their hidden internal policy that too when this information is not shared with customer at the time of purchase. Why should I pay for their lapses and intransparent policies.

With great disappointment I am writing this mail to you. We have purchased a Sony Bravia Television (Model No.KLV-32R412B, Serial No.3548287) on 22nd February, 2015 from Khosla Electronics, Behala. On 24th February, 2015 one of your technician came for installation and installed the television. Then from that very day, the television is having problem. There is a defect as it is showing line on display. We have complained that on Wednesday i.e. on 25th February, 2015 on your toll free number, then someone named Ms. Sakshi called me from the Sony head office and told me to reset the setting of the television then the line will go. But this thing didn’t help us because it was manufacturing defect but till date nobody turned up. Since it is my new television, I want it to be replaced with a new one as soon as possible. I really expect a prompt action from your end at the earliest because we are really getting no reply from your end. I don’t know whether I have taken a wrong decision by purchasing Sony Bravia. This type of casual behavior is not expected from a prestigious company like yours. So kindly replace this defective television with a new one immediately as it has manufacturing defect. When the line was coming in the television i took a snap, sending you the picture for better understanding, please find the attachment. Regards, Satish Jaiswal Mob: [protected]

Dear sir, I had purchased a Sony mobile in Dec 2014 from your dealer "Paragon Telelinks pvt ltd" . The phone started behaving erratic and problem aggravated in first month. However after losing patience i submitted the handset to dealer who in turn handed it to "CCOM Telecommunications" your service centre. It's been 1.5 months and I have yet not received any replacement nor rectified mobile. My IMEI: [protected]. TICKET ID: [protected]. Kindly suggest further action or else I would have to initiate a legal action and also bring it to media's notice. Regards Saurabh kesharwani Saurabh.[protected]@gmail.com [protected]

Camera quality of this phone is very bad, pixels are not clear as per the 8 mega pixels camera, video sound recording is not good, auto focus problem while shooting a video, and company is not doing any thing to overcome from this problem & it is a expensive phone.

Hi This is the worst laptop that i have ever laid my hands on. Not only is this pathetically slow, even slower than a 7 yr old laptop of mine, but also very erratic in functioning. This is the last machine/equipment that i have ever bought from Sony and would prefer to stay away from it henceforth. Nevertheless having bought this piece i have no option to get this sorted out Rgds Deepak [protected]

Dear sir, My Sony TV ( model No KLV-40S550A size 40") service complaint registered on 22Feb 2015 at authorised sony call centre was picked on 25 Feb 2015 by star electronics( job no J[protected] community centre, Naraina Vihar, Near C block Gurdwara, New Delhi. Yesterday i.e. on 05 march after 11 days I have been informed it cannot be repaired and needs the screen to be replaced at a cost of 18, 000/- plus . I am totally disappointed at the slow service provided absolutely no update or follow up and now the exorbitant cost being quoted which was exactly what I was fearing and i had mentioned in my mail to the customer care cell. Kindly let me know if service costs are so high what is the rational of services being provided by sony ??? This has been the standard response whenever I have had any Sony appliance repaired at any of your service Centre. Kindly let me know if I can be provided a reasonable cost for the repairs to be carried out so that my TV can be finally repaired as the current repair cost does not make it viable to carry out the repairs . Warm Regards Rajnish Handa [protected]

My son, Nadeem, purchased a VAIO laptop (Model No. SVF1521KSNBIN[protected], Serial No. 0000813) in the month of September 2013 from HOT, Delhi. Within warranty period the authorised service center changed the defective mother board, After expiry of the warranty period, again the laptop went unserviceable and charged Rs. 6000/- (approx) for repair. Again after 4-5 months, the laptop gone unserviceable. The Club Electronics, a Sony authorised service centre at E-25, South Extension, Part II, Main Market, Delhi - 110049 has given an estimate of Rs. 18779/- for its repair vide Job No. J50524440 dated 28/02/2015 saying that the defective mother board needs to changed. It is quite disappointed and disheartening that the costly laptop of such a branded company gone frequently unserviceable within one and half year of purchase. If it is repaired with an expenditure of Rs 18779/- then the total expenditure incurred on repair of this laptop would be amounting to Rs. 25000/- (approx) and almost 50% of the initial cost of the laptop with two times change of defective mother board. With this scenario it appears that a defective piece of laptop was sold to my son. Also this defective laptop created frequent unwarranted mental, physical and financial harassment to my son in his study who is doing his B. Arch in Jamia Millia Islamia New Delhi. I, on behalf of son, request to repair the laptop without any charge or else guide me to go to National Consumer Forum for redressal of my grievances against your company. The laptop is presently with the service centre mentioned above. Request accord priority in response.

respected sir, i have purchased sony xperia l in last april 2014.now my mobile set not show tower signal.i went sony service cente, but concern dealing person not show intrested in my probelm. please sir solve my probelm. REGARDS tarsem saini ludhiana, PUNJAB [protected]

Hi, Few days back my Xperia Z mobile phone charging port damaged, i went to authorized service center and they said they cannot repair but replacement would be done on payment of 20000 Rs ( i.e half the amount of new Xperia Z ) which was not acceptable. I have even made a call to Sony Support Center and there also response was same. At that time i felt it was bad decision to busy Sony product as their support service is very poor. If this is way sony would continue their support services on products i would surely not recommend to buy sony products. Now i am at lose, this is un-professionalism on branded company like Sony.

The Sony mobile set was purchased from bhubaneswar, odisha on 20th April 2014.The set was having problem in the touch screen for operations.The problem was identified that liquid ingress red, I requested to service centre at bhubaneswar for servicce but they refused to extend the service and top of that they offer me please purchase another set with 20 % discount, even they had given me letter writting.They returned the set as it is beyond the capacity of repair.

Good Evening, Sony Experia Z IMEI[protected] I write in distress about the experience owning a Sony Experia Z phone. I bought the phone from a Poorvika Vendor last year in the month of April'14. I initially had two problems one phone getting heated and secondly red eye, however i carried on because of some sentiment. Last week my phone fell on the floor from my hand and the screen had broken lines but the display was fine, however am not able to use the phone anymore. I checked with Sony Service center and was informed that it will cost around 15K and since the phone is within warranty i can replace my phone with a new phone due to the ongoing problems by paying 13K. My Father also dropped his Micromax phone on the floor and had same amount of damage but it is working fine. After i had bought the phone i had recommended Sony to all the employees who work under me and above me and used to argue with my brother that Sony is the best, however his MOTO G phone bought for 12K has Gorilla glass and nothing happens when his son by mistake drops the phone on the floor and he has no heating issue or red eye. Looking forward for a resolution. Thanks & Regards Mohammed K Hussain [protected] Best time to contact between 09:00am - 01:00pm

A year ago, i have purchased Sony led from Vijay Sales Mira rd with warranty of 1 year, On Feb 2015 1 week my TV came up with a black screen no display when i called Sony engineer for repair it come to know that display need to change that will cost 15000/- this is like not expected from Sony product just in 1 year performance is down, there are many more product in market more cheaper than Sony product but i suggested to go for Sony just because it will run for long term, compare to Sony our last experience with Onida TV was much more better than Sony it worked for 13 year without any issue, So there is no worth to purchase costly product if it starts giving issue in 1 year, it seems like Sony is not up to there quality which it was in earlier Thanks, name : Moiz Sadriwala cotact no. [protected] email id : moiz.[protected]@gmail.com

I had bought Experia Z1 C6902 on 31 March 2014 but after a few days it started getting hanged so went to the customer care for the 1st time within a month of purchasing the phone. They updated the software and gave me the phone I did'nt understand how a newly bought phone could have an old software which needed updation.Thenagain on 7 June 2014 I gave my phone to the customer care for not getting charged even then they did the formatting and gave me the phone the next day without even checking whether it is getting charged or not. When I checked the phone it still had the same issue and told them so.Then they came to know that its a hardware problem and told me it will go to the compnay for a check and will get replaced if there's a problem so I got my phone replaced on 25 th june after much arguing with them. Now again on 3rd march my phone facing same isssue of not getting charged so what should I assume that was my phone really repalced? or they sent me the same piece again.

Purchased XPERIA T2 Ultra Item No 50667469 on 16.11.2014.Battery charging stopped on 18.01.2014, contacted Mobile Technology for service.At service centre they denied the free service by telling the hand set is Guarantee void and given the estimate for 7523.99 for servicing for which I denied. The hand set is brand New Instrument neither I given to any second person for use nor I opened it.Sony customer care centre also not given satisfactory justification and demanding to approve the estimate for service.One week back I contacted sales manger but no response from him.The Instrument is not working properly. IMEI N0 : [protected]

incoming and outgoing voice not clear and we have try to repair 2 times on 13/02/2015 and 02/03/2015 on Active Techno care sony service centre indore but they are not solve our problem properly so do some help otherwise i will take any action against sony centre.

I have bought Sony Xperia ZR. Recently I have faced some problem in microphone. So I have given it to service centre for warranty. Its been a month from the date of submission. The problem has not yet solved. VAIBHAV Enterprises, Madhapur, Hitech city Road. Job no : W[protected] Worst experience with the people working over service centre.

As my mobile is not in guerenty period. so there was problem for microphone so i went to customer care they take my phone and told me collect after 3 days then when i gone to collect my phone what i found that they have broken my front pannel so i gave to them and they replaced it without any charge for that .now i am facing problem that my battery not working properly it consume power 10 times more .so i gone to customer care and told my problem so they took my phone again and they tested it battery and took 168rs and still the problem is there .so they told me that there is motherboard problem .so i belive that they have changed my mobile motherboard or they have damaged it during repairng .so i want my problem to solve .can you suggest me some good solution for this .And by seing this issue i afraid of sony service center .

Dear Sir / Madam It has been a week since I have lodged a compliant regarding fault in my TV and registered the necessary complaint with your toll free number[protected]. Till today date[protected] nobody has come for a visit at least to check as to exactly what problem has occurred. I have not received even a call from any executive till date regarding the compliant registered, whenever I am calling the toll free number I am getting vague answers from the customer care executives and I am unable to get a solution for my problem. This instance is really annoying and I am unable to keep faith on the trusted brand like sony as far as service is concerned. Hence, I request you to take immediate action in this regard. Regards Ashwini Kulkarni Pune. [protected]

Respected Madom/Sir, I am Varghese. C T from Ernakulam Kerala. I bought new mobile phone, Experia E3, IEMI Number-[protected] from LULU MALL Edapilly on 10th January 2015. Since the January itself the mobile phone started to show the network problem, over heating and hanging problem. I gave the phone to the service centre in Ernakulam ( Maddona Electronics, 40/7135, F4, AVS building, M G Road, Kerala, Cochin-682035, PH;368185) on 27th February 2015. I got back the mobile phone on 28th February 2015, the service centre upgrade the software and they inform me that your mobile had no problem now. But when I checked it, the network problem and other problems were repeating. When I approach the service cente again, they are saying that the main board of this phone is complaint, and they are ready to replace the board only. But I am not ready for board replacement. I want an urgent replacement of this phone to next model, because I lost the trust in this model, and I am ready to pay the balance amount also. Kindly do the needful yours faith fully Varghese.C.T Chamakkalayil House, Panampilly Nagar-PO Kochi-36 PH:[protected], [protected], [protected]

Case id:j43118260 i gave my ps4 for service on[protected] and still i have not received my ps4 till date i want a permanent solution when i talk to sony clarity service centre they dont reply at all properly they told it comes after Christmas then after new year after makarsankranrti after republic day then next tuesday and then next tuesday till now no reply i called your sony helpline also no reply now i need permanent solution also i want you to provide new controller hdmi cable powercord also with console its a request due to your delay i have paved big damage on my ps plus subscription also i want you to provide ps plus for 3 months before this ps4 i had got new ps4 as rma from same place that was defective and i gave this for rma now till date no reply so reply my mail because i have full rights to stake claim of controller 3 months delay is not fun i want your guys to help me sort this problem out i have all call recordings as proof and all the proper bills and the job sheet i am attaching the picture of the jobsheet Poor Warranty support by the whole team of sony india had hdmi flickering problem gave my ps4 for service on 13/12/2014 no reply manager tthi