Sony India Complaints & Reviews

Dear Sir / Ma'am This is to inform you that i have purchased new sony xperia Z ultra on 7th jan 2015, but from that day i am not satisfy with the phone because it is very frustrated for me that it always given problem like camera not available, touch not working, hanging problem etc etc. I had given my smartphone three times to sony service center for repair but they always update the software and the problem always the same. My problem not solved us usual than finally they given the new phone in 4th time but now new phone also occur same problem like the first phone. Kindly refund my money back, i really don't want any new phone. Kindly find the job sheets Ticket ID date wise. 1. ON 28TH JAN 2015 TICKET ID :-[protected] 2. ON 5TH FEB 2015 TICKET ID :-[protected] 3. ON 19TH FEB 2015 TICKET ID :-[protected] 4. ON 24TH FEB 2015 TICKET ID :-[protected] Its really frustrated for me and my experience.

Hi, when i tried to open laptop it is always shown that diagnosing your pc... after that it shows some options, when i clicked on one of the option, i lost my total data. Can you please give suggestion to recover my data. Please suggest step by step process in order to recover data.

I have been ordered a cellular phone from eBay. It was xperia l model c2105. Which is out of country model. Ebay had sold this phone to me despite of having fault.I had send this back to them but they did nothing to solve this problem. This phone usually gets switched off. Beside having 40% battery it gets switched off.

Dear Sony India I have brought a Sony Bravia Television Model No.KLV-21R402Aon 22-Dec-13 from Jumbo Electronics Lucknow and in the month of Aug’14 my television stop working and I launched a complaint (Job No.J[protected], service center took 15days to repair the television, they replace the screen panel and my televisions tart working but quality was very poor resolution was very bad and color problems coming in my TV set on the same day I told the Sony engineer that picture quality is not OK, I don’t understand what type quality given Sony now a days Television stops working in just 8 months after 6 month my television set again given colour problem and again I launched a complaint to your Sony service center on 12-Feb-15 ( Job No.J[protected]and again they change the screen panel buts till facing the same issue picture is not clear I have shown to your Sony engineer at you Sony service center there were 5-6 engineer at that time and they admitted that there is a problem but they simply said we have change the panel and we cannot do anything else, they cannot rectify the colour and resolution issue. I told Sony engineer please check the video with non HD television and compare the quality but they didn’t do that. I brought Sony Bravia Television to view quality picture but I am sorry to say Sony is only busy in making money they do not care about sales after service. Just 1 year pass and my TV repaired twice with bad quality. I spend 30K for quality but I am very depressed after watching the Sony quality.One of my colleague buy Sony Television worth Rs.60K in TV set stop working within2 years and finally they sold his Branded Sony Bravia to Kabadwala because there pair cost was so high and now he purchases Panasonic Television and lived happily My Television set is still in service center and will not take it back until you people resolve my problem Regards, Virendra [protected]

hi have given my phone Xperia L before some days ago to sony service centre .at that time my battery backup of phone is good enough one day .but after service the battery backup goes to 5 hr .the reason is that some short circut is there dur to reparing . Can you please help me

My phone's speaker and earpiece is faulty, i submitted it on[protected] for rectification of my problem. its been 16 days now and they have not resolved my problem still, although the company's policy is to repair in 8 days only. Their answers are not precise and telling me to wait for 2-3 days more after after every 2-3 days their answers are same from last 16 days. i paid 50k a for their product and the very first day i am facing issues problems. I need my phone in perfect condition asap or replaced with a new one. i will be very glad if you can help me in any sense u can.

I had purchased Sony Xperia z1 on 22nd Jan 2015. And from the very first day i am facing problem with the phone. so on the 4th day i visited the service center in Kothrud and they told me that they are not accepting stuffs due to some temporary issues. so they suggested me to visit d service center on Bund Garden road. i went there d very next day but their server was down. they told me to get the software's updated and then d problem will be solved. for the next 3 days i kept visiting the center but still their server was down. so they told me to call on the toll free number n visit the Sivaji Nagar branch. and when i called on the toll free number they told me there's no service center in Shivaji Nagar. If a brand like Sony expect me to run all around Pune to get service then that's not expected from d brand. then latter i got busy with my exams so was unable to visit the service center again. then after my exams i visited the center n what i got to know was there were hardware issues. now if in a weeks time i can get hardware issue then there some manufacturing defect in the phone. i asked them for replacement but they are responding rudely to my demand. when i have invested certain amount i expect some returns. but if am not getting any then sorry am not interested in the brand. please look into the matter as soon as possible and give me refund or replacement.

Hello i own a xperia z.android lollipop upgrade has already given out by many companies including samsung, lg, htc but still its is not roll out for sony.why sony is always late in providing updates?low cost mobile companies have already rolled out to their mobiles also but when are we will get the update?

We purchased SONY BRAVIA LCD TV (KLV 26S550A/IN5) in April 2010. The TV developed the problem in Nov 2014. SONY Authorized Serviced Center (Raja Electronics, Pune, Job No. J[protected] identified the problem with the panel and took the TV for service with the estimate cost of 8000/-However two week back, We are informed to our surprise that the required part is not available and We should buy new Sony TV with 25% discount !This is not fair and acceptable to us that We are forced to pay now almost Rs 20000/- to buy the TV with similar specifications (with current price and discount) as against the cost of service part of 8000/-. Why should I be penalized to pay money due to unavailability of part at your end given the fact that failure of TV within 4 years is still not expected with Sony brand.

dear sir, i bought a sony xperia c phone( SONY-C2305 Xperia C White mobile-[protected]) with blutooth set for rs.17000 ( seventeen thousand) from friends mobile pondicherry on10.02.2015 and returned with saying that the battery is drying very fast even in standby mode and whatsup application was not opening and i have a doubt like that which was a used one. so i returned it on 13.02.2015, the shopowner keeps the mobile till date 25.02.2015 saying that no problem in the mobile and the whatsup appliation will be rectified, but when i went to the shop, since there was no reply to know the status of my mobile on 25.02.2015 they replied that it was broken and cannot be done anyhting. a 3days old new mobile unused returned as not working with worst battery worth of 17, 000 rupees which was gifted by my wife as wedding day gift having all the problem not used till date gives the stress and the stress given by the shop is very big that cannot be tolerated till date, hence i kindly request you to take necessary speedy action regarding this for justice. the bill invoice no.15580 dated 10/02/2015. this event makes the overall experience with the sony is very bad.

Dear team,

Details of My mobile phone is :
Model Xperia Z1.
Purchase Date-07 NOV-2014.
Extended warranty from 7th NOV 2015 till 6th NOV 2016
Issue : Screen got damaged inside the Pocket.

I am facing an issue of change in screen with Service center, as they have ignored to do the same in warranty .
As phone's screen got damaged inside my pocket while driving the car . Phone starting up properly but i unable to use due to screen damage.

Please let me know the way forward.

Thanks.
With Warm Regards,
Maneesh Raturi
Contact details[protected].
Email-- [protected]@gmail.com

Enclosed- Bill and phone snapshot

My laptop model no.svf1521asnb in5 and serial no.ska 0017238 mera laptop baar baar hang hota h aur iski processing bhi bilkul slow h m 25, 30 baar ise service center le jaa chuka hu lekin koi solution nhi hua iska kbhi wo bolte h antivirus dalo i
sme mne wo bhi dal k dekh liya fir hang hota h wo bolte h delhi le jao yahan thik nhi hoga ya fir hum aapka bikwa dete h laptop iise bech do m tang aa chuka care m jaate jaate mujhe isolution chahiy

my phone no.[protected]

Gmail;[protected]@gmail

dear sir /mam I purchased a mobile sony xperia c3 from range teleservices at lajpat nagar 2.in this mobile i am facing many problem with this phone, back camera is not working flash light is not working, sensor is not working, I submitted my mobile at accel frontline ltd add: 601-604, 6th floor, ashoka bhavan, 95, Nehru Place New Delhi 110019. i submitted my mobile on 30 dec 2014, but i wlii not get my mobile till date, number of time i call to customer care regarding this they were told me that it will take some time for update.. till now i haven't received my phone so i request to you please take a legal action regarding the same please reply me as early as possible.. job sheet number : [protected] Thanks & regard deepak kumar singh ([protected])

I own a Sony Xperia T3 which I had recently bought, but due to unfortunate circumstances it suffered liquid damage. Since it was an under warranty phone and also under insurance, the service centre situated in Ghatkopar (E), Mumbai gladly accepted servicing the piece. However, even after two months of service notice period, the service centre failed to keep me in the loop on the status of the handset. I have been left on hold over the phone and also been a part of a lot o[censored]nprofessional conversations that the staff is conveying to each other, giggling away not realising that, the caller can hear. This is not accepted out of an esteemed powerhouse of various gadgets in the country. I along with many of my peers look up, to a Sony phone and expect a much better way of dealing with situations like this. It is a huge disappointment to have been a part of an ordeal of this sort!!

i had brought a sony vaio SVF14A15SNB IN5 from SONY INDIA PVT LIMTED FIRST FLOOR, QUEEN SQUARE, ##6-3-553, ERRAMANZIL ROAD, SAMAJIGUDA, HYDERABAD, on[protected] after 10-15days an OS related problem occured and laptop automatically restart again and again.then i had contact coustmer care i.e sony servicing center at Bhubaneswar, Odisha and they formatted the laptop but it does not work then i went to Hyderabad sony serving center near Panjaguta and after few minutes observation they told me to give them the lapy for at least 3/4days.but though i am staying at bangalore it was not possible to stay there 3/4 days then i went back to Bangalore and i went to the SONNET CARE SONY AUTHOIZED SERVICE CENTER, 237/240, 13TH CROSS, CHM ROAD, HAL 2ND STAGE, INDRANAGAR, KARNATAKA-560038, they had repaired (1ST replace the mother board, job no-J50248718 ON 29TH JAN 2015) and (2nd replaced the Hard Disk jobno-J50365626 ON[protected] but the same problem occurs now my warranty also expires. The sony is playing games with me since 1yr.in that way they are responding. now we are feeling bad why we had brought this type of product every one had said dont buy sony. Finally i have decided that i will file a consumer case against sony india.

To whom it may concern this is Neelav Sarmah here I havin a Xperia z1 which is still under warranty but due to some hardware problem I submitted to Sony service centre but now they r sayin this product can't be repaired so will provide me with another used product!!! Is this what we get called as after sell service as a customer am very disappointed n I'll proceed with leget actions!! Plz contact me ASAP [protected]

i have a sony home theatre. model no. HCD - TZ200 Serial no. 6113559 date of purchase :28 September 2009. Nature of complaint not working with above referrence i would like to inform u that we had given this home theatre to your Chinchwad service center and they returned after 20 days saying parts are not available. i choose this brand thinking for quality product and better after sales service but i am disappointed with my selection. pl. advice what do do further awaiting for your respose Dhirendra Prasad Mo no. - [protected]

To whom soever it may concern; My Name is Upendra Bhatnagar, using Sony Xperia T2 Ultra Dual and getting issue network. I have visited service several times, They have replaced the instrument as well but i am still facing the same network problem. This is some thing Product design issue, which should be supported by Sony India towards resolution and customer satisfaction. Honestly speaking, i have been pushed to use Sony as a mobile phone by my beloved but i am seriously pissed off with such a product. I have approached Service centre to changed my handset with another model by paying additional break up amount, for this also they don't want to go ahead. End of the day i am literally suffering coz of this instrument, which has screwed my happiness completely. If ever any call comes up, i have to say that person, please wait let me call you from my landline phone. This is like a notification device rather a phone. Not sure, who has done field testing for Sony Xperia T2 Ultra Dual, I would have fire him in front of everybody for making this thype of non-sense and painful thing. Looking forward towards a healthy action to be taken against this complaint. Kind regards Upendra +91.[protected]

Sir/Madam Really disappointed by the service center of Sony Mobile Service Center(Sony Ericsson's, Mahavir Marg, Islam Ganj, Jalandhar, Punjab) about my mobile repair of Xperia E1.My mobile Power button key was not functioning properly and I then submitted my phone to service center on 17 Jan 2015 and then long chain till 9 Feb when I submitted my phone to them and then When I picked it back I was surprised that it was having the same problem.The problem was with Power button key which worked improperly like when i left my phone after being locked for more than 20-30 seconds it just go switch off which was still lasting after long servicing of my phone by them which is completely due to lack of engineers that treated my phone to repair it. In the mean time b\w 27 jan and 9 feb it was giving same problems as explained above and I had talked with Sony customer care many time and they had tried the best to waste my time instead of giving me a proper solution and requested to visit service center and they are making fool o[censored]s by explaining to us that why you are using 32gb memory card of other brand and why you had installed apus laucher in your phone can anyone tell why is so wrong and then I explained that it was giving problem since from 1st day. When I picked up my phone after 1st repair then I had checked over there and in front of them my phone was giving the same problem and last time when I picked up my phone then due to certain reasons I was not having battery and sim card so when I tested the phone at my home then as same it was giving same problem and when I talked with customer care number then they excused me that why not I had checked the phone over there which is really disappointing which represents that they are having lack of manner how to talk with there customer since the duty of service center is to repair the phone and then give back to me in proper condition not in that which was before. This is my first and last e-mail to u hoping that now u will must take necessary action. Since I'm not able to upload pdf file so I had attached the google link where you can see sms history sent all by Sony service center. (https://docs.google.com/document/d/1p83aBENxQOHLC0LccykUg4xcfDiOZq_Lk9NACIuXBlo...⇄

Respected Sir/Madam, This is to bring to your notice, I had purchased a SONY - VAIO Laptop (Model- SVF 15413SN Black) from Vijay Sales, Kharghar dated - 02/04/2014. After purchase, within a week's time i noticed the Laptop was not functioning as expected. Hence i consulted with Mr.Ved (Manager at Vijay Sales), he advised to visit the SONY Service Centre as they do not handle the queries post sales. Hence I had visited the SONY center at Vashi, Navi mumbai. They found there was a problem with Hard Disk and opened a Job Card to resolve this issue. They took a time period of 15 days to approach me with the update as : ''They have resolved the issue and the Job Card was taken back for the said complaint". Within a week's time, I observed the laptop was working very slow with below symptoms : 1. Laptop takes more than normal time to start itself and to come to Home/Desktop page. 2. Basic Applications do not function as required. Due to these problems, I approached Vijay Sales, Kharghar. This time I was attended by Sr. Advisor Mr. Anupam Ganguly. After listening to above complaints, he mentioned that its been 7 months so they could not assist or guide us in this matter. I requested for a replacement of the Laptop, since I was totally misguided and went through a harassment phase during these months of continuous follow ups. On extreme request, he asked his assistant to open a case #[protected] with SONY for me. He assured me, that an Executive from SONY will be attending my residence in 2 days time to check the laptop personally. I got a call from SONY on 2nd day to understand the issue. I had explained the issue again and asked about their visit to my residence. I was taken aback when he replied in a very rude and harsh manner: '' We do not go to customers place, You have to come to our service center''. After this incident, I approached Vijay Sales, Kharghar. I shared above experience with Mr. Anupam Ganguly. Again he called to SONY Call Center and launched a new case # for me, but this time, he didnt share the complaint no. with me. After a weeks time, I received a call from Miss. Manpreet (Customer Sales Advisor - Vijay Sales) to cross verify if SONY executive had attended me or not ? I informed Miss. Manpreet - that I didnt receive any call from SONY this time. Hence, Manpreet arranged for a Conference call with the SONY Call centre to know the status on the new case #. SONY call center executive confirmed- there was no complaint logged for my Laptop issue. After much discussion on this Conference call, SONY executive confirmed - they have logged a new complaint for my laptop. After few days, I received a call from SONY Call Centre - To understand what was the issue with my laptop. Again, I had explained the issue to them, after 5 mins of discussion, I was informed by the SONY exec, there was no such complaint logged for my Laptop issue. Hence, I questioned the exec. ''How did she come to know about my issue and what was the motive behind her call ?'' After listening to this, SONY exec.hanged up the call abruptly. This was a very sorry situation for me, since I as the 'Customer' was left unaddressed and without any relevant information by the Customer Care Exec. from SONY. Again, I approached to Vijay Sales, Kharghar and met Sr. Advisor Mr.Anupam Ganguly along with his Senior Manager - Mr. Laxman. I had to repeat the same story about my laptop and my experiences to the manager. This time they reassured me, about logging a new complaint with SONY. While discussing this, I highlighted them about the Warranty period of my Laptop, which was nearing to lapse from the date of purchase. After listening to this statement, they promptly answered ''We cannot help you in this case further''. It is my humble request to the your team, to help me with the replacement for my Laptop. And allow me to get rid of this situation of harassment from Vijay Sales and SONY both. Its my observation that these two companies have made up their internal processes - Just to make a quick sale and not to extend their support to customers when needed. I strongly believe from above experience - I have been allocated a faulty device on 'Day 1'. Hence they are reluctant to replace it now. I would be immensely grateful, if your team would help me in this matter. Thanking You, Yours faithfully, Mr. Roshan Sonawane. Email - [protected]@yahoo.co.in Mobile - [protected]