Sony India Complaints & Reviews

Dear Sir, Below is my complaint details: Regarding job id w[protected] "1. I gave my mobile for repair which stopped working suddenly 1 year down the line. I had submitted my mobile in Sony service centre for repairing but a person from there told that it is non repairable and can only be replaceable without any examination and providing any proper justification on that and I had been told by them that new set will be available to you on 50% price of the mobile, which is totally illogical 2. no one from Sony service centre had been able to figure out that what exactly is the fault in phone and did not provide proper information or justification about the same. They have directly told that new phone will be given in replacement with 50% price of that mobile. Which I found illogical, incorrect and not a feasible solution from Sony. 3. This kind of solutions are putting a wrong impression of Sony products and a question mark on it. It shows the lack of skills in Sony employees, who are not able to figure out the fault in phone and cannot repair it and in fact providing a non- feasible and incorrect solution. 4. This is inability of Sony if they are bit able to repair their own products and this is first time that mobile stopped working due to some snag just in one year which in all way direct towards manufacturing defect. 5. More over I am a student and cannot afford these kind of expenses every one year down the line. Since, I had purchased this mobile at rs 30000 6. And if suppose by mistake if I agree with this kind of incorrect offer then again there could be chances that the replaceable mobile can stop working after few months so in that case it means Sony service centre people will again put such kind of pathetic and incorrect offer In front of me that is to replace the phone by new model. 7. when this offer had put in front of me I contacted Sony customer care and had a talk with senior executive person who had conferenced the call with person from indore Sony service centre who had provided me this solution. Since I was not satisfied with this kind of offer. Then after it was decided that this person from service centre will look through it and will come to me within 3 days with some alternative solution which looks good and right but it went other way round and after 3 days I directly received a message saying " your phone is ready to collect please come and collect your phone" (non-repaired mobile ) 8. Again for understanding and clarification on this I called Sony service centre and tried to as to why they sent me message without calling me and communicating me with any alternative solution, as which was being told to me by senior executive but they told me that since I have rejected their offer of model replacement they messaged me to collect my phone which again shows lack of communication gap here and was unethical response since, I was expecting their call with some correct solution. 9. Moreover I tried to give my feedback about this by calling on Sony service centre, yashwant plaza, indore. I talked to one of the employee there named Surendra Chauhan. But the way he talked to me was unethical and horrible. He was not able to justify the reason for this on asking about the mobile and even disconnected my call, which is not at all acceptable.in that case I better be aware on purchasing Sony Products in future. This kind of behaviour, attitude and over all solutions had taken away my reliability and confidence from purchasing any Sony products. This whole picture made me think that Sony is incompetent and should replaced themselves from the market." I put this mail to sony after 2 weeks of when I submitted my phone to SONY service centre and there on I got a call from SONY that now they have examined the problem, which they never do and that they are considering mine in special case. There on my phone went to active technocare and after 15 days I received information on 27th Jan 2015 that there is a fault in my battery and it is needed to be replaced and charges would be Rs 1700, for which they asked advance of sum of Rs1300 and I submitted this on 28th Jan 2015. Since then I never received a call from there side. I myself inquired regularly about the status of my phone by visiting sony service center and on customer care center but did not get a proper reply from there side. Then I did a call on 21st Feb 2015 again inquiring for confirm date for my repaired mobile, which they said that they will e-mail all information on Monday, 23rd Feb 2015, but I never received a E-mail or any call from there side after which I did another mail of which details are below: "Reference: Regarding job id W[protected] Hello, I gave my mobile for repair in Indore Sony service center on 28 Dec 2014 which stopped working suddenly one year down line.But as I visited your service center, a person from your side told me that it is non repairable and can only be replaced, that too after paying 50% of the original cost, without any technical examination and providing any proper justification. I rejected their offer, since the solution which was given to me, was completely illogical, incorrect and not a feasible solution from Sony. And so I put a mail to Sony India on 11 Jan 2015 for reconsideration of my mobile and to provide me a better and appropriate solution which I was expecting earlier from Sony.There was very weak communication from your side which I never expected from a company like Sony.There was neither communication nor a proper response from your side. Then on 12 Jan 2015 a person from Sony informed me that my mobile is forwarded for active techno care and will be soon informed about fault in my Sony xperiaZL piece. And so, finally I received a call from Sony on 27 Jan 2015 informing that the battery of the mobile is need to changed for which I have to pay 1700 Rs. As demanded I made a advance payment of 1300 Rs on 28 Jan 2015.But till now I din't get my mobile neither any phone from your side in regards to status of my mobile, which is totally unethical and unprofessional. Moreover I visited thrice to Indore Sony service center to know my mobile status but they were incapable to provide me a confirm date for repairing of my mobile.Then I talked to senior level officer named "Abhinav" on Sony customer care service on 21 Feb 2015 and he confirmed me that he will mail me all information about my mobile by Monday i.e 23 Feb 2015.But till now I didn't get my mobile neither any confirmed date or information of my mobile from your side. Due to all these reasons you have compelled me to file a legal case against SONY for the same, I've already filed a report in consumer forum for which you would be getting notice soon. There is no more scope of patience and if I do not get my repaired working phone within 3 days I'll file a legal suit against SONY for all this harassment and annoying service from your side, which has caused me a great loss of time and money." But still I did not receive any call nor any e-mail. Its my request to please see into this matter and help me to resolve it as soon as possible.

Dear Sir / Ma'am This is to inform you that i have purchased new sony xperia Z ultra on 7th jan 2015, but from that day i am not satisfy with the phone because it is very frustrated for me that it always given problem like camera not available, touch not working, hanging problem etc etc. I had given my smartphone three times to sony service center for repair but they always update the software and the problem always the same. My problem not solved us usual than finally they given the new phone in 4th time but now new phone also occur same problem like the first phone. Kindly refund my money back, i really don't want any new phone. Kindly find the job sheets Ticket ID date wise. 1. ON 28TH JAN 2015 TICKET ID :-[protected] 2. ON 5TH FEB 2015 TICKET ID :-[protected] 3. ON 19TH FEB 2015 TICKET ID :-[protected] 4. ON 24TH FEB 2015 TICKET ID :-[protected] Its really frustrated for me and my experience.

Hi, when i tried to open laptop it is always shown that diagnosing your pc... after that it shows some options, when i clicked on one of the option, i lost my total data. Can you please give suggestion to recover my data. Please suggest step by step process in order to recover data.

I have been ordered a cellular phone from eBay. It was xperia l model c2105. Which is out of country model. Ebay had sold this phone to me despite of having fault.I had send this back to them but they did nothing to solve this problem. This phone usually gets switched off. Beside having 40% battery it gets switched off.

Dear Sony India I have brought a Sony Bravia Television Model No.KLV-21R402Aon 22-Dec-13 from Jumbo Electronics Lucknow and in the month of Aug’14 my television stop working and I launched a complaint (Job No.J[protected], service center took 15days to repair the television, they replace the screen panel and my televisions tart working but quality was very poor resolution was very bad and color problems coming in my TV set on the same day I told the Sony engineer that picture quality is not OK, I don’t understand what type quality given Sony now a days Television stops working in just 8 months after 6 month my television set again given colour problem and again I launched a complaint to your Sony service center on 12-Feb-15 ( Job No.J[protected]and again they change the screen panel buts till facing the same issue picture is not clear I have shown to your Sony engineer at you Sony service center there were 5-6 engineer at that time and they admitted that there is a problem but they simply said we have change the panel and we cannot do anything else, they cannot rectify the colour and resolution issue. I told Sony engineer please check the video with non HD television and compare the quality but they didn’t do that. I brought Sony Bravia Television to view quality picture but I am sorry to say Sony is only busy in making money they do not care about sales after service. Just 1 year pass and my TV repaired twice with bad quality. I spend 30K for quality but I am very depressed after watching the Sony quality.One of my colleague buy Sony Television worth Rs.60K in TV set stop working within2 years and finally they sold his Branded Sony Bravia to Kabadwala because there pair cost was so high and now he purchases Panasonic Television and lived happily My Television set is still in service center and will not take it back until you people resolve my problem Regards, Virendra [protected]

hi have given my phone Xperia L before some days ago to sony service centre .at that time my battery backup of phone is good enough one day .but after service the battery backup goes to 5 hr .the reason is that some short circut is there dur to reparing . Can you please help me

My phone's speaker and earpiece is faulty, i submitted it on[protected] for rectification of my problem. its been 16 days now and they have not resolved my problem still, although the company's policy is to repair in 8 days only. Their answers are not precise and telling me to wait for 2-3 days more after after every 2-3 days their answers are same from last 16 days. i paid 50k a for their product and the very first day i am facing issues problems. I need my phone in perfect condition asap or replaced with a new one. i will be very glad if you can help me in any sense u can.

I had purchased Sony Xperia z1 on 22nd Jan 2015. And from the very first day i am facing problem with the phone. so on the 4th day i visited the service center in Kothrud and they told me that they are not accepting stuffs due to some temporary issues. so they suggested me to visit d service center on Bund Garden road. i went there d very next day but their server was down. they told me to get the software's updated and then d problem will be solved. for the next 3 days i kept visiting the center but still their server was down. so they told me to call on the toll free number n visit the Sivaji Nagar branch. and when i called on the toll free number they told me there's no service center in Shivaji Nagar. If a brand like Sony expect me to run all around Pune to get service then that's not expected from d brand. then latter i got busy with my exams so was unable to visit the service center again. then after my exams i visited the center n what i got to know was there were hardware issues. now if in a weeks time i can get hardware issue then there some manufacturing defect in the phone. i asked them for replacement but they are responding rudely to my demand. when i have invested certain amount i expect some returns. but if am not getting any then sorry am not interested in the brand. please look into the matter as soon as possible and give me refund or replacement.

Hello i own a xperia z.android lollipop upgrade has already given out by many companies including samsung, lg, htc but still its is not roll out for sony.why sony is always late in providing updates?low cost mobile companies have already rolled out to their mobiles also but when are we will get the update?

We purchased SONY BRAVIA LCD TV (KLV 26S550A/IN5) in April 2010. The TV developed the problem in Nov 2014. SONY Authorized Serviced Center (Raja Electronics, Pune, Job No. J[protected] identified the problem with the panel and took the TV for service with the estimate cost of 8000/-However two week back, We are informed to our surprise that the required part is not available and We should buy new Sony TV with 25% discount !This is not fair and acceptable to us that We are forced to pay now almost Rs 20000/- to buy the TV with similar specifications (with current price and discount) as against the cost of service part of 8000/-. Why should I be penalized to pay money due to unavailability of part at your end given the fact that failure of TV within 4 years is still not expected with Sony brand.

dear sir, i bought a sony xperia c phone( SONY-C2305 Xperia C White mobile-[protected]) with blutooth set for rs.17000 ( seventeen thousand) from friends mobile pondicherry on10.02.2015 and returned with saying that the battery is drying very fast even in standby mode and whatsup application was not opening and i have a doubt like that which was a used one. so i returned it on 13.02.2015, the shopowner keeps the mobile till date 25.02.2015 saying that no problem in the mobile and the whatsup appliation will be rectified, but when i went to the shop, since there was no reply to know the status of my mobile on 25.02.2015 they replied that it was broken and cannot be done anyhting. a 3days old new mobile unused returned as not working with worst battery worth of 17, 000 rupees which was gifted by my wife as wedding day gift having all the problem not used till date gives the stress and the stress given by the shop is very big that cannot be tolerated till date, hence i kindly request you to take necessary speedy action regarding this for justice. the bill invoice no.15580 dated 10/02/2015. this event makes the overall experience with the sony is very bad.

Dear team,

Details of My mobile phone is :
Model Xperia Z1.
Purchase Date-07 NOV-2014.
Extended warranty from 7th NOV 2015 till 6th NOV 2016
Issue : Screen got damaged inside the Pocket.

I am facing an issue of change in screen with Service center, as they have ignored to do the same in warranty .
As phone's screen got damaged inside my pocket while driving the car . Phone starting up properly but i unable to use due to screen damage.

Please let me know the way forward.

Thanks.
With Warm Regards,
Maneesh Raturi
Contact details[protected].
Email-- [protected]@gmail.com

Enclosed- Bill and phone snapshot

My laptop model no.svf1521asnb in5 and serial no.ska 0017238 mera laptop baar baar hang hota h aur iski processing bhi bilkul slow h m 25, 30 baar ise service center le jaa chuka hu lekin koi solution nhi hua iska kbhi wo bolte h antivirus dalo i
sme mne wo bhi dal k dekh liya fir hang hota h wo bolte h delhi le jao yahan thik nhi hoga ya fir hum aapka bikwa dete h laptop iise bech do m tang aa chuka care m jaate jaate mujhe isolution chahiy

my phone no.[protected]

Gmail;[protected]@gmail

dear sir /mam I purchased a mobile sony xperia c3 from range teleservices at lajpat nagar 2.in this mobile i am facing many problem with this phone, back camera is not working flash light is not working, sensor is not working, I submitted my mobile at accel frontline ltd add: 601-604, 6th floor, ashoka bhavan, 95, Nehru Place New Delhi 110019. i submitted my mobile on 30 dec 2014, but i wlii not get my mobile till date, number of time i call to customer care regarding this they were told me that it will take some time for update.. till now i haven't received my phone so i request to you please take a legal action regarding the same please reply me as early as possible.. job sheet number : [protected] Thanks & regard deepak kumar singh ([protected])

I own a Sony Xperia T3 which I had recently bought, but due to unfortunate circumstances it suffered liquid damage. Since it was an under warranty phone and also under insurance, the service centre situated in Ghatkopar (E), Mumbai gladly accepted servicing the piece. However, even after two months of service notice period, the service centre failed to keep me in the loop on the status of the handset. I have been left on hold over the phone and also been a part of a lot o[censored]nprofessional conversations that the staff is conveying to each other, giggling away not realising that, the caller can hear. This is not accepted out of an esteemed powerhouse of various gadgets in the country. I along with many of my peers look up, to a Sony phone and expect a much better way of dealing with situations like this. It is a huge disappointment to have been a part of an ordeal of this sort!!

i had brought a sony vaio SVF14A15SNB IN5 from SONY INDIA PVT LIMTED FIRST FLOOR, QUEEN SQUARE, ##6-3-553, ERRAMANZIL ROAD, SAMAJIGUDA, HYDERABAD, on[protected] after 10-15days an OS related problem occured and laptop automatically restart again and again.then i had contact coustmer care i.e sony servicing center at Bhubaneswar, Odisha and they formatted the laptop but it does not work then i went to Hyderabad sony serving center near Panjaguta and after few minutes observation they told me to give them the lapy for at least 3/4days.but though i am staying at bangalore it was not possible to stay there 3/4 days then i went back to Bangalore and i went to the SONNET CARE SONY AUTHOIZED SERVICE CENTER, 237/240, 13TH CROSS, CHM ROAD, HAL 2ND STAGE, INDRANAGAR, KARNATAKA-560038, they had repaired (1ST replace the mother board, job no-J50248718 ON 29TH JAN 2015) and (2nd replaced the Hard Disk jobno-J50365626 ON[protected] but the same problem occurs now my warranty also expires. The sony is playing games with me since 1yr.in that way they are responding. now we are feeling bad why we had brought this type of product every one had said dont buy sony. Finally i have decided that i will file a consumer case against sony india.

To whom it may concern this is Neelav Sarmah here I havin a Xperia z1 which is still under warranty but due to some hardware problem I submitted to Sony service centre but now they r sayin this product can't be repaired so will provide me with another used product!!! Is this what we get called as after sell service as a customer am very disappointed n I'll proceed with leget actions!! Plz contact me ASAP [protected]

i have a sony home theatre. model no. HCD - TZ200 Serial no. 6113559 date of purchase :28 September 2009. Nature of complaint not working with above referrence i would like to inform u that we had given this home theatre to your Chinchwad service center and they returned after 20 days saying parts are not available. i choose this brand thinking for quality product and better after sales service but i am disappointed with my selection. pl. advice what do do further awaiting for your respose Dhirendra Prasad Mo no. - [protected]

To whom soever it may concern; My Name is Upendra Bhatnagar, using Sony Xperia T2 Ultra Dual and getting issue network. I have visited service several times, They have replaced the instrument as well but i am still facing the same network problem. This is some thing Product design issue, which should be supported by Sony India towards resolution and customer satisfaction. Honestly speaking, i have been pushed to use Sony as a mobile phone by my beloved but i am seriously pissed off with such a product. I have approached Service centre to changed my handset with another model by paying additional break up amount, for this also they don't want to go ahead. End of the day i am literally suffering coz of this instrument, which has screwed my happiness completely. If ever any call comes up, i have to say that person, please wait let me call you from my landline phone. This is like a notification device rather a phone. Not sure, who has done field testing for Sony Xperia T2 Ultra Dual, I would have fire him in front of everybody for making this thype of non-sense and painful thing. Looking forward towards a healthy action to be taken against this complaint. Kind regards Upendra +91.[protected]

Sir/Madam Really disappointed by the service center of Sony Mobile Service Center(Sony Ericsson's, Mahavir Marg, Islam Ganj, Jalandhar, Punjab) about my mobile repair of Xperia E1.My mobile Power button key was not functioning properly and I then submitted my phone to service center on 17 Jan 2015 and then long chain till 9 Feb when I submitted my phone to them and then When I picked it back I was surprised that it was having the same problem.The problem was with Power button key which worked improperly like when i left my phone after being locked for more than 20-30 seconds it just go switch off which was still lasting after long servicing of my phone by them which is completely due to lack of engineers that treated my phone to repair it. In the mean time b\w 27 jan and 9 feb it was giving same problems as explained above and I had talked with Sony customer care many time and they had tried the best to waste my time instead of giving me a proper solution and requested to visit service center and they are making fool o[censored]s by explaining to us that why you are using 32gb memory card of other brand and why you had installed apus laucher in your phone can anyone tell why is so wrong and then I explained that it was giving problem since from 1st day. When I picked up my phone after 1st repair then I had checked over there and in front of them my phone was giving the same problem and last time when I picked up my phone then due to certain reasons I was not having battery and sim card so when I tested the phone at my home then as same it was giving same problem and when I talked with customer care number then they excused me that why not I had checked the phone over there which is really disappointing which represents that they are having lack of manner how to talk with there customer since the duty of service center is to repair the phone and then give back to me in proper condition not in that which was before. This is my first and last e-mail to u hoping that now u will must take necessary action. Since I'm not able to upload pdf file so I had attached the google link where you can see sms history sent all by Sony service center. (https://docs.google.com/document/d/1p83aBENxQOHLC0LccykUg4xcfDiOZq_Lk9NACIuXBlo...⇄