Sony India Complaints & Reviews

As my mobile is not in guerenty period. so there was problem for microphone so i went to customer care they take my phone and told me collect after 3 days then when i gone to collect my phone what i found that they have broken my front pannel so i gave to them and they replaced it without any charge for that .now i am facing problem that my battery not working properly it consume power 10 times more .so i gone to customer care and told my problem so they took my phone again and they tested it battery and took 168rs and still the problem is there .so they told me that there is motherboard problem .so i belive that they have changed my mobile motherboard or they have damaged it during repairng .so i want my problem to solve .can you suggest me some good solution for this .And by seing this issue i afraid of sony service center .

Dear Sir / Madam It has been a week since I have lodged a compliant regarding fault in my TV and registered the necessary complaint with your toll free number[protected]. Till today date[protected] nobody has come for a visit at least to check as to exactly what problem has occurred. I have not received even a call from any executive till date regarding the compliant registered, whenever I am calling the toll free number I am getting vague answers from the customer care executives and I am unable to get a solution for my problem. This instance is really annoying and I am unable to keep faith on the trusted brand like sony as far as service is concerned. Hence, I request you to take immediate action in this regard. Regards Ashwini Kulkarni Pune. [protected]

Respected Madom/Sir, I am Varghese. C T from Ernakulam Kerala. I bought new mobile phone, Experia E3, IEMI Number-[protected] from LULU MALL Edapilly on 10th January 2015. Since the January itself the mobile phone started to show the network problem, over heating and hanging problem. I gave the phone to the service centre in Ernakulam ( Maddona Electronics, 40/7135, F4, AVS building, M G Road, Kerala, Cochin-682035, PH;368185) on 27th February 2015. I got back the mobile phone on 28th February 2015, the service centre upgrade the software and they inform me that your mobile had no problem now. But when I checked it, the network problem and other problems were repeating. When I approach the service cente again, they are saying that the main board of this phone is complaint, and they are ready to replace the board only. But I am not ready for board replacement. I want an urgent replacement of this phone to next model, because I lost the trust in this model, and I am ready to pay the balance amount also. Kindly do the needful yours faith fully Varghese.C.T Chamakkalayil House, Panampilly Nagar-PO Kochi-36 PH:[protected], [protected], [protected]

Case id:j43118260 i gave my ps4 for service on[protected] and still i have not received my ps4 till date i want a permanent solution when i talk to sony clarity service centre they dont reply at all properly they told it comes after Christmas then after new year after makarsankranrti after republic day then next tuesday and then next tuesday till now no reply i called your sony helpline also no reply now i need permanent solution also i want you to provide new controller hdmi cable powercord also with console its a request due to your delay i have paved big damage on my ps plus subscription also i want you to provide ps plus for 3 months before this ps4 i had got new ps4 as rma from same place that was defective and i gave this for rma now till date no reply so reply my mail because i have full rights to stake claim of controller 3 months delay is not fun i want your guys to help me sort this problem out i have all call recordings as proof and all the proper bills and the job sheet i am attaching the picture of the jobsheet Poor Warranty support by the whole team of sony india had hdmi flickering problem gave my ps4 for service on 13/12/2014 no reply manager tthi

I have bought one handset of Sony Ericsson's (model-Xperia mini-ST15i).after using 1+year its display got blank.i visited company's service centre.to my surprise, they refuse to repair it saying this model is discontinued by the company.to check another opinion, i visited company's another service centre but the reply was same.what is this? Why we buy mobile handset, just to use and throw.PLEASE DON'T BUY HANDSETS OF SONY ERICSSON IF YOU WANT VALUE FOR MONEY.

Dear Sir/Mam Hello I am Mansi Dogra . I have purchased a new handset (model no- SONY C3 D2502) from your dealer at Karol bagh. I have observed that there is a big problem in camera quality of phone. While clicking a pic or video it shows cloudiness and multiple colour in background, for which I visited your sony service center at Nehru place and DOA done and I have received a new phone but again there is same issue . I visited again but they are saying that there is a manufacturing problem from company side so we can’t do anything. KINDLY LOOK INTO THE MATTER AND REFUND THE AMOUNT ASAP DOA copy attached along with below details for your reference. My ticket number is “ D[protected] “ and my swap IMEI number is “[protected] “ or “[protected] “ Iam unhappy with the quality of a mobile. I am writing to seek a Refund. You can Contact me on [protected] . Regards Mansi Dogra

I had bought hand set on 27th, August, 2015. after one month camera was not working properly. I submitted my set and after 22 days it was repaired. then camera was working properly. after two days same problem with camera was surged. again i submitted the set at sangrur sony service centre. they too 25 days again approximately. They changed its board and cabinet under the Job no. w[protected].then again the problem was in back light. i submitted set again this time they returned me after 15 days. Problem is still continuous. camera is not working and back light is creating problem.Now band is not working.three problems I have been facing but no solution. It is m request to change the hand set. but they are asking for repairing again. I personally feel that it was brought 6 month before but i kept for two month. Company kept it for for month.

Here my phone Z ultra is a water proof phone and it get damage by water within 30sec and costumer care of Sony center said that if you will pay 80% of its costs after that he will replace it. But my EMI is not completed. If i will pay 18, 000 to company to get the new phone. Then it will of 40, 000. But my phone is in warranty. So how can i afford this. And it is an waterproof phone and they are not giving warranty to replace for water damage at free of cost... They are charging 80% cost of new phone to exchange that old phone.

Dear Sir, We bought a Sony LED TV EX520 on[protected] for Rs64900. The TV was powered by Branded company Stabilizer to avoid damages due to power fluctuations. Suddenly there appeared red line on top of the screen. It was made as a complaint and a complaint was registered, the service man from Sony came and inspected and told the display has failed and it needs to be replaced and it would cost around Rs22000. This is really shocking from a reputed company like SONY to prepare a product which does not last even for few years. The service man told it was due to power fluctuations. But the TV was powered by a stabilizer. The company does not take any ownership of a failed product. This really creates a insecurity among us in buying a Sony Product in future. The customer ID is [protected]. I hope the concerned authorities from Sony India shall treat this compliance with due respect and shall be responsible for rectifying the failure of the TV. Thanks,

I just bought a new sony Xperia z1 for Rs.26000 after 16 days its glass was broken and the touch was not working .I had glass screen gaurd which will protect the phone from breaking the glass .The sony is providing gorilla glass which is unbreakable and shatter proof but the mobiles glass is broken itself i have to pay Rs.13000 for my repair

If you are planning for a new phone, DO NOT BUY A SONY PHONE! EVER! Disgusting quality. Crappy customer service. Ignorant, arrogant, shameless and disinterested staff. Rubbish repairment. Zero reliability. This is everything that describes Sony. I bought a Sony Xperia Z1 last year. And I gave it for repair 5 TIMES to authorized service centre of Sony, Krish Electronics, Malad (East), Mumbai. Ticket ID: [protected]. Job No. W[protected], dated: 28th February 2015 (5th time repair). Sony never repaired my phone. Maybe they just gave it back after having a good look at the most defected piece of mobile anyone could ever create. Every time I got back the phone after repair, the defects would simply resurface within 2-3 weeks. And how many defects? 7 to 8 at a time.The camera wont work. Auto rotate wont work. The stupid piece would keep hanging and restarting. And sometines, it would never stop vibrating. And so much more. And to add to the frustration, there's the service center with its antique employees. If i hadnt been so annoyed by their foolishness, i would have had a hard time trying to stop laughing at how brainless they all are. The service centre name is Krish Electronics. They have no idea about anything. I even had to fill the part of the form that has to be filled by them, beause they couldnt understand the defects and also what my problem was in the first place. The manager is as clueless as anyone else working there. When I told him I might go to the consumer court, he replied with such arrogance and shamelessness, saying "Yes yes go. No Problem. Kuch nahi hoga." They dont even know how to talk to their customers. A phone that has been repaired 5 times and still shows the same defects, is clearly a defected piece. BUT SONY WILL NEVER REPLACE A DEFECTED PHONE no matter how much you have paid for it or how many times you go through the nuisance of having it formatted. Such a disgusting company. IF ANY OF YOU ARE PLANNING TO BUY A PHONE, DO NOT GO FOR SONY. Any other company would be better.

Sir, My Sony LED model No. KLV-32EX330 Date of Purchase : 19.10.2012 Date of Extended warranty 31/08/13 Date of complaint registration through Customer Care Number (Toll Free) : 22/02/2015 Service Request ID 24081439 Date of visit of Service Engineer : 23/02/15 As per verification by the Service Engineer, he informed that the panel of the TV is out of order. But till date, the LED set has not yet been repaired by your good company for which we are enable to watch world cup even paying money every day for DTH service. May I know, Sony which is one of the best reputed TV company in international market and promising customer to provide service within 48 hours of getting complaint is a real thing or a false commitment. I expect my complaint should be produced before top officials of your company & hope, the service should be provided as quick as possible. Awaiting for an early response. With regards Pradeep Kumar Panda Puri, Odisha, Pin-752002 Mob-[protected]

Hi Team, My name is Ramesh Pulla residing in Chennai. It is so unfortunate thing in my life that i purchased a Sony Experia mobile. I purchased this mobile on 22nd Nov'14 and i noticed that the charger cap got loose for which i was asked to take data backup and handover the mobile for the cap replacement. Later, by accident my mobile is dropped from a height of 2 feet and to my surprise entire display got shattered which is quite surprising as none of my previous mobiles had this issue though i dropped from more height. This is my first surprise. I took the mobile to service centre located in Doshi Garden, Vadapalani, Chennai and service centre guys don't know how to speak english which is very pathetic for a customer from different state. SONY being a huge brand (i hope), does have employees who speaks atleast minimum english (My surprise no. 2). She tried to convey all policies and informed me that display and touch should be replaced and this will cost me Rs 10000/-. As it is my mistake I informed them that is fine as i dont have a choice and gave it for repair. When i asked for turn around time, lady from service centre told me that it will take 7-10 days as this should be sent to company. I thought that it is a reasonable time and gave my mobile for fixing the damage. JOB CODE NO. W[protected] I have given my mobile for repair on 28th Jan'15 and today is 28th Feb'15 (Surprise no. 3). Whenever i call them they inform me that it is under high escalation and they also commit a callback to update me status within next two days which i never received so far. Guys i felt very excited when i purchased this mobile but never knew that service is going to be so pathetic. Having spent 43K on a device and giving it for repair within two months and following up with company guys cannot be considered as a good gesture for your company. I am sure i will not buy a sony product again and also i will never recommend any of my friends/relatives to buy sony product based on my experience for the past one month. I understood one thing here that i have spent so much to give my happiness away. I am using a basic mobile for past one month thinking that my Sony mobile will be fixed but luck is not on my side and delighting a customer is not on your side either. I dont mind giving back this mobile back to Sony and claim a refund. Please help me with my request. THANKS SONY FOR EVERYTHING. I want my money back so that i will go with some other brand who cares their customers. Expecting to hear from some one at the earliest . Your's never returning Customer, Ramesh Pulla

I AM SAYING THAT GIVE A VERY PREMIUM LOOKING TO YOUR UPCOMING XPERIA Z4 SO THATS WHY MORE MORE PEOPLE LEFT APPLE COMPANY AND GO TO SONY BECAUSE OF GIVING BETTER PREMIUM LOOKING THAN IPHONE !!! IS NT THIS SOUND GOOD? PLZZZZZZZZZZZZZZZZZZ GIVE VERY VERY PREMIUM LOOKING TO THE NEW UPCOMING PHONE!!!

My Sony VAIO laptop's performance is really poor. I purchase it before 1 & 1/2 yrs. After my warrenty period I repire it before 3 months. Now my laptop is disturbing once again. It showing error & restarting it repeatedly. It also blinking. I am really frustrated with my product. For servicing I visit ur authorised service centre in Midnapur. But they suggested me to format it at my own risk. They also told me try to repire it yourself. I was ashtonised with their answer. Now I am feeling really sad with your product because I unable to complete my work. Now my question to you, who is the responsible for my financial & emotional loss? Please take my complaints seriously as quickly as possible.

Hello sir I purchased sony xperia tipo signal sim which cost is around 9000 rs my mobile warranty period is over. My mobile camera have broken. I just went out to the nearest service center but they didn't solve my problem they tell me to change the mother board which cost is around 4000 rs bt my mother board is in good condition why should I change the mother board. Please try to solve my problem as soon as possible. Contact no. [protected]

i am from gzb, u.p. .i purchase sony led from metro mall two years ago and now i am frustated from sony sevice centers .for two times the t.v. got some problem. This is the 2nd time and now mother board has to be changed but its been 2 weeks that the t.v. is at the service center and advance has also been paid but we have not got our t.v. repaired. Now, before buying a sony product i will 10 times and will sugest people not to buy sony products.

I am Ambadas Chauhan from Ahmednagar (M.S.) my new xperia z3 (work order no. W[protected] was damaged, hence given to Service Center in Ahmednagar on 26th, December 2014. Every time when I go to them to get the cell phone, they are giving so many reasons with next date. I am ready to pay the cost they have asked too. I am fed up with this. I am really very disappointed due to this treatment to the customers. I have to think twice before purchasing any sony product in future. If I dont get it within next week I will go to the Consumer Court and lodge the complaint against Sony. Even I will publish my experience with Sony through social media as well. PLEASE HELP Ambadas Chauhan [protected]

Dear Sony India I have brought a Sony Bravia Television Model No.KLV-32 R 482 B Sr. No.3262414 on[protected] from Bagga Electronics At Nasik Road Nasik District, and in the month of February’2015 my television stop working and I launched a complaint With Authourised, service center & Complained to Your All India Service Centre. There Reply is Sorry Sir Ok Sirs Etc. and Nothing But that At Nasik.Since 20 Days They are Ordering the And Commoing With Wrong Panels Of the television, I don’t understand what type quality Sony Is Giving now a days. ThatTelevision Panels are Getting Damaged By just Cleaning With Glass Cleaner Within 6 Months.?. Also Three times Company is Sending the Wrong Parts in Correct Part No. Lable on the Box? Is the Service And Spares Dept. Is Sleeping or Trying to Fool the Costomers in India? Also How the Led Panels Are Getting Completely Dameged By Cleaning with Glass Cleanrs only? and Why Costomers has to Pay the Full Price of the Parts Even When the Product is in Warrenty period? I will Wait Another 2 to 3 days and Sue Sony India to the Consumer Court In India.Thanks & With Regards to Sony India For Selling The Filthy TV Products and Usless Service To the Costomers. From Sudhakar M. Kumawat. Mob. No. +[protected] [protected] Jail Road, Panchak, Nasik Road Nasik.

Dear Sir, Below is my complaint details: Regarding job id w[protected] "1. I gave my mobile for repair which stopped working suddenly 1 year down the line. I had submitted my mobile in Sony service centre for repairing but a person from there told that it is non repairable and can only be replaceable without any examination and providing any proper justification on that and I had been told by them that new set will be available to you on 50% price of the mobile, which is totally illogical 2. no one from Sony service centre had been able to figure out that what exactly is the fault in phone and did not provide proper information or justification about the same. They have directly told that new phone will be given in replacement with 50% price of that mobile. Which I found illogical, incorrect and not a feasible solution from Sony. 3. This kind of solutions are putting a wrong impression of Sony products and a question mark on it. It shows the lack of skills in Sony employees, who are not able to figure out the fault in phone and cannot repair it and in fact providing a non- feasible and incorrect solution. 4. This is inability of Sony if they are bit able to repair their own products and this is first time that mobile stopped working due to some snag just in one year which in all way direct towards manufacturing defect. 5. More over I am a student and cannot afford these kind of expenses every one year down the line. Since, I had purchased this mobile at rs 30000 6. And if suppose by mistake if I agree with this kind of incorrect offer then again there could be chances that the replaceable mobile can stop working after few months so in that case it means Sony service centre people will again put such kind of pathetic and incorrect offer In front of me that is to replace the phone by new model. 7. when this offer had put in front of me I contacted Sony customer care and had a talk with senior executive person who had conferenced the call with person from indore Sony service centre who had provided me this solution. Since I was not satisfied with this kind of offer. Then after it was decided that this person from service centre will look through it and will come to me within 3 days with some alternative solution which looks good and right but it went other way round and after 3 days I directly received a message saying " your phone is ready to collect please come and collect your phone" (non-repaired mobile ) 8. Again for understanding and clarification on this I called Sony service centre and tried to as to why they sent me message without calling me and communicating me with any alternative solution, as which was being told to me by senior executive but they told me that since I have rejected their offer of model replacement they messaged me to collect my phone which again shows lack of communication gap here and was unethical response since, I was expecting their call with some correct solution. 9. Moreover I tried to give my feedback about this by calling on Sony service centre, yashwant plaza, indore. I talked to one of the employee there named Surendra Chauhan. But the way he talked to me was unethical and horrible. He was not able to justify the reason for this on asking about the mobile and even disconnected my call, which is not at all acceptable.in that case I better be aware on purchasing Sony Products in future. This kind of behaviour, attitude and over all solutions had taken away my reliability and confidence from purchasing any Sony products. This whole picture made me think that Sony is incompetent and should replaced themselves from the market." I put this mail to sony after 2 weeks of when I submitted my phone to SONY service centre and there on I got a call from SONY that now they have examined the problem, which they never do and that they are considering mine in special case. There on my phone went to active technocare and after 15 days I received information on 27th Jan 2015 that there is a fault in my battery and it is needed to be replaced and charges would be Rs 1700, for which they asked advance of sum of Rs1300 and I submitted this on 28th Jan 2015. Since then I never received a call from there side. I myself inquired regularly about the status of my phone by visiting sony service center and on customer care center but did not get a proper reply from there side. Then I did a call on 21st Feb 2015 again inquiring for confirm date for my repaired mobile, which they said that they will e-mail all information on Monday, 23rd Feb 2015, but I never received a E-mail or any call from there side after which I did another mail of which details are below: "Reference: Regarding job id W[protected] Hello, I gave my mobile for repair in Indore Sony service center on 28 Dec 2014 which stopped working suddenly one year down line.But as I visited your service center, a person from your side told me that it is non repairable and can only be replaced, that too after paying 50% of the original cost, without any technical examination and providing any proper justification. I rejected their offer, since the solution which was given to me, was completely illogical, incorrect and not a feasible solution from Sony. And so I put a mail to Sony India on 11 Jan 2015 for reconsideration of my mobile and to provide me a better and appropriate solution which I was expecting earlier from Sony.There was very weak communication from your side which I never expected from a company like Sony.There was neither communication nor a proper response from your side. Then on 12 Jan 2015 a person from Sony informed me that my mobile is forwarded for active techno care and will be soon informed about fault in my Sony xperiaZL piece. And so, finally I received a call from Sony on 27 Jan 2015 informing that the battery of the mobile is need to changed for which I have to pay 1700 Rs. As demanded I made a advance payment of 1300 Rs on 28 Jan 2015.But till now I din't get my mobile neither any phone from your side in regards to status of my mobile, which is totally unethical and unprofessional. Moreover I visited thrice to Indore Sony service center to know my mobile status but they were incapable to provide me a confirm date for repairing of my mobile.Then I talked to senior level officer named "Abhinav" on Sony customer care service on 21 Feb 2015 and he confirmed me that he will mail me all information about my mobile by Monday i.e 23 Feb 2015.But till now I didn't get my mobile neither any confirmed date or information of my mobile from your side. Due to all these reasons you have compelled me to file a legal case against SONY for the same, I've already filed a report in consumer forum for which you would be getting notice soon. There is no more scope of patience and if I do not get my repaired working phone within 3 days I'll file a legal suit against SONY for all this harassment and annoying service from your side, which has caused me a great loss of time and money." But still I did not receive any call nor any e-mail. Its my request to please see into this matter and help me to resolve it as soon as possible.