Sony India Complaints & Reviews

I have submitted my laptop to Sony service center a31 mohan estate new Delhi on 3rd march 2015 with an issue of fan and touch pad not working properly. Received it back on 11th march around 4:05 pm. It takes around 2 hr for me to reach home. At home i found that there were cracks on the touch screen. These cracks were not noticeable at the service center. As the service center closes at 6 pm and customer care [protected] at 7:30 so i was unable to register the complaint on the same day. also the device was not closed properly (improper fit) which may have caused the cracks. On 12th morning i called and registered the complaint ( complaint id[protected] on [protected] coz the service center mohan state was closed on Thursday. Today i.e.on 13th i went to the mohan state service center they said the device was broken by me and is not covered under warranty so I will have to pay for the damage. That I should have checked the device before taking it. Those people Not listening, rude behaving. > Why would i think that the company would damage the device and create a new problem for me. i checked the device for the problems for which I've submitted it but if the screen problem was not noticeable at that time then whats my fault in that and why should i pay? When I told them the device was not closed by you properly and was not in proper fit they pressed it in fornt of me to reduce the gap and make it look fit. > I have shown them the proof that the damage was done before i left the service center as i had pic of my device but they denied it saying noting can be done and were not ready to see the images also they were very rude and were not ready to listen. > The repair of the damage costs me around Rs.25000. > Every time i open and close the filp of the device the cracks are extending. When Fan was the only issue which needed to get repaired, then why they changed key board, upper usmbly and touch pad which have nothing to do with the Faulty area. I suspect they have changed all thoses extra parts to hide their fault. > i'm giving you the photos of the laptop taken at the service center(3:43 pm), screenshot showing properties of pic showing time of photo click taken at service center, pic taken at home with extended cracks, jobcard when I first log my compaint only for fan, & Delvry card when they replaced extra parts. I request you to give me repare of the device free of cost. How would a customer trust sony with this kind of behaviour. Those people are not listening, You the high authority over them Please take any action and Provide the solution as soon as possible.

I submitted my MH755 earphones at Service Point, Distt Centre, Janakpuri, New Delhi, on 31st January. I received a call from them on 25 February when they told me that they can't provide same model as replacement and offered some inferior model (HPM 64) which is a completely different product. I asked for some time to respond and in the evening I called him back and told him that I didn't want these earphones. Now after waiting a long time for their call I called them today (14 March) and they said I approved HPM 64 and its ready. I have tried contacting their customer care number[protected] but some Guy names Laxmi Kant told me that this is an outsourced call centre in Rajasthan where people don't have any power and nothing can be done. I also dropped an e-mail on question.in but I didn't get any response.

i have given my sony xperia z for servicing at 233/1, SUS nagar, near preet hotel punjab jalandhar-144001 before 7 feb 2015.since then i have gone 5-6 times at the service point on their call . they gave me dates on which i can collect my phone but whenever i go to the care they postpone the date. i have gone 5-6 times and till now they are changing the dates.

I am sorry to state that my Sony handset was given to DD Peripherals ( Claims to be authorised dealer for Sony) on[protected], till date I couldn't collect my Smart phone. Every time, when I visited the store, they didn't deliver my set, & also couldn't clarify the reason behind it. You are requested to please look into the matter & do the needful at your end if possible. Regards Ravi Pranjal singh Officer, Bihar Gramin bank

Dear Sir, I have realised some vendors of Sony are not interested in maintaining the brand "Sony" which has taken years to build. My SONY handset bearing [protected] has been given for service against the Work-order W[protected] submitted on 13th February and there is still no clarity till date. Even their mail never mentions any deadline by when i can recieve the handset (its just a diplomatic line but no deadline, so im sure they are not adhering to any deadline). Dealing with Sony was a displeasure as the product was faulty(45 days) and no replacement, but even more pathetic was the service rendered by CCOM Telecommunications, Thane. Its not that every second day a consumer can afford to invest huge sums in purchasing high end phones like this but i can see my hard earned money gone to drain. Please let me know if you can help me expose this nexus between some retailers, Branded Organisations and their dubious Service centre. Regards Saurabh Kesharwani

I Pranay Lonare making this complaint against Sony service centre at Nagpur, Maharshtra. As Sony is providing pathetic services to the customers I am one of them. I had submitted my scratchless Sony Xperia Z1 on 3rd Jan 2015 as I was facing some problems regarding the wifi, battery backup and a broken flap, they returned me the phone within 8-10 days they gave me back the phone by just upgrading the software only without repairing it. After 3-4 days later I re-submitted the phone on dated 16th of January 2015 hoping that the Sony service will either provide me the replacement with the better or new device or repair it. On 22nd January Sony provided me the re-fermished phone which was lot more worst than my device, it was having too many problems and 1 years old device as my device was manufactured of 2014 & I got the device manufacture of 2013. After that I again submitted the phone on approx 3rd of feb for replacement, they took approx 1 month and returned the same phone used device manufactured of 2013 with lots of problems, I have rejected the phone now on 26th of feb. I did complaint on Sony customer care but they are also not responding to it. I did not invested this much money to use the used phone. I am really frustrated by the pathetic services given by Sony. And now I either want the new phone or I want my total money refund. Please take the actions fast as I'm submitting the device from last 2-3 months. Ticket Id:-[protected]

I am using xperia dual sim mobile but till date i was using single sim and a week back i inserted 2nd sim and found that it was not working and today i went to service centre to sort out the problem. They said sim port is damaged and to repair this i have to pay but the phone is only 2 months old and im warranty .i had inserted the sim for first time in that port and it was a manufacturing defect but they denied and said if you want to repiar the slot you have to pay for it..what is my fault i have to pay for the defect which is fault of the company..

I have purchased a sony experia m2 mob as on dated 26/01/2015. This mob have 8MP camera but camera picture quality is very poor as compare to other mob. Other mob 5MP camera picture quality is better than it. So i request to you please resolve my problem either i will go to consumer form

In spite of one months, no action has been initiated on my complaint Service Request: 1-[protected]. Please expedite Dear Sony Xperia Customer, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. We would request you to be patient on this as we are trying our best to resolve your concern If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support: Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Shubham Katiyar Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved Sony Mobile - Make Believe [THREAD ID:1-7MY2ZIZ] -----Original Message----- From: [protected]@gmail.com Sent: 22/01/2015 12:55:10 To: questions.[protected]@support.sonymobile.com Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] Drea Akansha Mishra, Please refer to your email dated 20 Jan 15. Its been almost four days since I registered a complaint against ASC, M/s Technocare Solutions, Lajpat Nagar, New Delhi . It is requested that the present position of the case be intimated at the earliest. Regards Sathish Vasudev On 20 January 2015 at 02:57, <questions.[protected]@support.sonymobile.com> wrote: Sony Mobile SupportSign upSoftware Update Dear Sony Xperia Customer, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. We would request you to be patient on this as we are trying our best to resolve your concern. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in. Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Akansha Mishra Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved Sony Mobile - Make Believe [THREAD ID:1-7MY2ZIZ] -----Original Message----- From: [protected]@gmail.com Sent: 19/01/2015 10:19:12 To: questions.[protected]@support.sonymobile.com Subject: Complaint against attempt to cheat customer by Sony Service Centre Technocare Solution Pvt Ltd, Delhi Sir, I had purchased Sony Xperia M2 D from reliance shop on 28 Jun 14. However, over the past few months the Camera was misbehaving and the software failed to open, at times. As advised by Sony Customer Care (Request ID [protected] dated 17 Jan 15), I had approached Sony ASC, Technocare Solutions Pvt Ltd at Lajpat nagar for warranty repairs along with valid documents on 18 Jan 15. The staff (Ms Rawat) accepted my phone for checking software and gave me a job card receipt against my signature. However, she immediately took back the receipt stating that the warranty cannot be invoked because the staff suspected water ingress, which I failed to understand since the mobile has never taken any water and was working in perfect condition except that the camera at times failed to switch on, a problem I started noticing often since Sep 14. I used to rectify the problem by restarting the phone. I had approached the ASC since the phone was under warranty. In spite of my stating that the phone was under warranty, the staff insisted that I would have to pay for re-installing the software else they wont accept the phone. After failing to convince the adamant staff, I relented to pay for the service since I just wanted the camera software rectified and they said, it would only cost Rs 168 for updating software. I handed over the phone at 1400h and approached the centre again to collect the phone at 1600h. At this juncture, the staff stated that the software update has not worked and they would have to replace the motherboard for which they would give me an estimate. I took the phone to check and found that the software was NOT updated and the date o[censored]pdate was Nov 2014, when I had last updated it to Android 4.4.4. I could make out that the staff was lying about updating the software since they just wanted to extract more money from an unsuspecting customer. When I confronted the staff about this, they started fumbling and said that only a file of camera software was upgraded. It was very evident that the staff was trying to cheat. They wanted me to pay Rs 5450 /- for changing the motherboard eventhough the phone was under warranty period. I therefore took the phone back and downloaded a commercial phone app Camera360 on my own and now the phone camera is performing well. I would like to reiterate that though my sony camera sofware is still erratic, all other commercial phone camera apps are working well. May I therefore request you to kindly investigate the matter and please provide an explanation as to why an ASC Technocare Soulution was trying to cheat a customer by first stating that warranty cannot be invoked, then lying that phone sofware was updated by them and finally trying to fleece the customer. I would also request you to kindly get the phone serviced by any other reliable and genuine Sony ASC in Delhi. Alternately, you may kindly replace the equipment or refund the cost of phone so that I can purchase a phone from other reputed phone manufacturers. Regards Mr Sathish Vasudev Director to Government of India DGPP Sena Bhavan New Delhi - 110011 Mb [protected] -- Sathish Capt Sathish Vasudev <[protected]@gmail.com> 17:05 (1 minute ago) to questions.in Kindly intimate the present status of my complaint Regards On 23 January 2015 at 13:31, <questions.[protected]@support.sonymobile.com> wrote: Sony Mobile SupportSign upSoftware Update Dear Sony Xperia Customer, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. We would request you to be patient on this as we are trying our best to resolve your concern If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support: Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Shubham Katiyar Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile

hi i had given sony xperia M mobile as its having some sparkling sound in ear speaker on 21 feb 2015 and i got it back i checked it but problem was not solved they just updated software and gave me back my handset. the software update was not my ask my problem was ear speaker and again i gave back to change but they have not yet acknowledged and they dont have sense to handle customer and also customer needs . please unauthorize this service centre if possible please shut down its very bad please check reviews of this service centre in net its very bad very worst worst ever service centre in world vigneshwar services kormanagala its sony authorized service centre but its waste absolutely waste and not worth. its spoiling reputation of service centre[protected] my job no W[protected]

Recently I purchased Sony TV & I was assured by the dealer that under World Cup Special offer I will get free Sony clock Radio, I have been following up for about a month with the dealer & I get to listen the same excuses about the shortage of supply. I am really disappointed by the false commitment made to me. I am not disappointed because I did not get the gift. I am really upset about the false commitment made to me. Regards Rahul Bhan [protected]

First am facing a Audio jack problem in my Sony Xperia ZR 5th jan 2015. And again 1 month am facing lot of problems like Sim card, memory card, mike, Audio jack, over heating when using 3g mobile service, Some time mobile network does't connect, i cant receive call, I want know the complete detail about my mobile. or Replace my phone otherwise am going to legal activity... i attach my 2 jobsheet, and i need my mobile in a week days

To, Chief Managing Director.I purchased LED T.V.Sony Bravia (MODEL No.KDL-40Ex520 Sr.No.2458479) during 1st Quarter of 2012 for the cost of 59, 000/- with warranty of one year. No doubt the condition is always applicable but it does not mean it will be spoiled within two and half year. During August, 2014 T.V.was not functioning and therefore complaint was lodged and mechanic attended and stated that panel is to be replaced to the cost of Rs.28000/-. Since there was no other alternative we agreed for the same and the panel was replaced by Aarvee Info Services (Sony Authorised Centre). But just one week before again the same problem arouse and my son Mr.Mandar Jogalekar has lodged the complaint with same authorised dealer mentioned above and today the mechanic has atttended and examined the T.V. When he stated that now montherboard is damaged and he has taken it for replacement within two days with the cost of 2, 500/-. If the head of Sony is not having a confidence about the manufacturing quality, then why the customers should suffer. I do not agree with the varying statements being made by your authorised dealer and it goes without says that it is absolute bluffing to the customers. I request your authority to replace the entire T.V. without cost now and with warranty, because after every few months it is not possible for me to bear such expenditure. Kindly consider my request otherwise there will be no other alternative to seek a decision from appropriate consumer court immediately. The image of Sony India is absolutely damaged. Please take a note and do the needful. Thanking you, S.V.JOGALEKAR

I have made two complaints for my Tv 28/02/15----service request id 24184430 09/03/2015-service request id 24336241 Forget about resolving, no one has even called me till date to attend my problem. Utterly disgusting customer care service, Not expected from this self proclaimed "esteemed and leading" company. I will take it till whatever higher authorities I can take it to. Charu Gupta New Delhi [protected]

I bought a sony z1 c6902 in rs.32000 /- about 4 months before i wanted to upload some software in that so i went to the krishna service center dwarka sec, 7 near by raam fal chowk they take my phone for 7 days after that i felt that my phones camera is not working properly and back cover remove with it self i again went there they take my phone . for 8-9 days but the problem is remain same when i went there again now they said that this mobile is already open befor from outside now they blaming me so plz i request you to take action against that otherwise i have to take a strict action against it or i go to consumer cort ... mohd . javed mo.[protected]

Respected sir, I am placing this complain because I have to repair my cell phone which is in 1 yr guarantee / warranty. When I went to service center they are charging for repair. Please solve my problem as soon as possible. Product detail are below. Purchase date- 11/03/14 Model- Sony xperia z1 C6902 IMEI NO.- [protected] Sl. No.- 13H9085LW09

I purchased SONY LED tv on 1 march 2015. I got massage about service request id on 3 march 2015. Whenever, I am calling to service center (Libra Technicom Varanasi) they are saying next day it will be done from last one week. They are not responding me properly. Every time they are giving me new excuses. My service request id is 24228033 My contact number is [protected] I wanted to know why this delay is happening. Regards Anup

I am from kolkata and I had bought my xperia zl on 11sept 2013. Now my handset is not switching on. On holding power button the SONY logo comes and then it switches off. Battery was fully charged. I went to the nearest Sony authorized service center and they told me that the company doesnt provide support and spare parts for this model (that something was wrong with the circuit board). So they cant repair it. They offered another brand new sony handset with 20% discount. I even went to another Sony authorised service centre who told me the same story. Is this your company policy to boost sales? I bought the phone for Rs 35000/- from a Sony dealer and now instead of providing support your company is offering another way to make you richer instead. Why should i buy a new phone? Why cant you say it in your adverts that all your phones are 'USE and Throw' types? That once your phone gets glitched you will have to "throw" it away at your service centres and buy a new one from them. I am appalled and disgusted by the way you treat your customers who trusted you with their hard earned money and i hoped for a better protocol followed by a company of your repute. I am a busy doctor and i dont have time to run around service centres for a simple job. Please look into the matter and contact me soon. dr.[protected]@yahoo.com

Hi, Display seems to have echo image (double image) and the colour changes after two three seconds after switched on the Television. Please help to address this. Appliance: Television Type: LED 32 Inches Model: KVL32ex330 Seriel No.: 2014449 Purchased in August 2012. Name: Francis Address: Plot No.D2, Door No.9/432, Kulakarai Street Extension, Indra Nagar, Vengaivasal, Chennai - 600073. Land Mark: Vengaivasal Kulakarai bus stand. Contact Number: [protected] Regards, Francis

@sony_india LCD Service request pending since 5th Feb. Service no.23763696. How long does it take to get basic accessory for LCD?? Very DISAPPOINTED The local area has offices shut on Tuesdays and executives are never available on the call. I vouch to never buy a Sony product again in my life.