Sony India Complaints & Reviews

I am from Jalandhar Punjab, i bought a ps4 remote controller with 1 year replacement warranty. My remote stopped working so i took it to the service center they promised me they will replace it by a week for sure i gave my remote on 23 feb 2015 nd its 25 march 2015 today and when ever i call the service center they either don't pick up or say we'll get ur remote in two days and after two days they tell you the same crap! They say we have filed and company is not sending the remote its not our fault Is this how sony plan to satisfy thier costumers? This kind of service is not expected from one of the top electronic product company jn the world! I have been using sony products and i like them i have a sony led ps4 and an sony experia but after experiencing your this kind of response i m very hurt and disappointed. Can you please just replace my remote its a humble request pls dont make your costumers resort to difficult ways! I want a reply as soon as possible!!!

I have a Sony led 24". The boy who came for installation of the Sony led broke the audio pin inside the Jack of the led. He destroyed my new led. When I complained about it then again the same boy came after 10 days being complained. He changed the Complete board. As soon as he left the led was dead. It means that he provided me a faulty part. Now the service center tells me that they need to take d led to the service center. First of all full day I am not free to repair the led. My led is not working is because of your fault. So I request you to exchange my led with a new Sony led. I cannot trust your service as well as parts wheather they are original and new. Contact me today and hopefully accept my request. One last question, Have I bought it to take free service or to use it?

My name is Prakash C Menon a media professional.My contact no is [protected]. I am regular customer of sony different products.I have used sony vaio laptop.(model no SVF15212SNW IN[protected].i was purchased this product from a retailer in Kochi, Kerala.Due to system slow, last week I went to Madona Electronics, sony authorized service centre, toll junction Edappally, Kochin for servicing.Today i got my system back, but missing my wireless mouse dongle.I called service centre and talked to service person.but i dont get a proper answer from service section.I still believe the brand Sony.I felt so bad experience from sony authorized service centre.This is a small issue...i know...but so bad from Sony. my job no was-j[protected]date[protected]serial no was 0022239. i am not sure about i get back my dongle.But i just share my feelings. thanks and regards, Prakash C Menon

I am nerves about your bad service and misguiding to the customer, I have been submitted my Sony Xperia C3 at NEW SAI ELECTONICS service center on 7th March 2015 but still there is no satisfactory action was taken. The service center says the company had provided them 4 times display but 4 times the display was faulty. So you have to wait, but beside that the customer care senior officer says that they hadn't sent the display 4 times. Now who should we trust? Reply must to my question...! job no:-W[protected] Name:-Rohit Santosh Agrawal Mo No:- [protected]

I am using ur Sony expira T2 ultra in this I am faceing problem of both camera they both not working properly the front camera is like vga camera & at the time of zooming the back camera not having good clearty & sound output quality is also not good kindly look into this matter because your service centre executive are not resolveing my problem.

i bought a Xperia Z1 for 25K . and totally regret it . it gets heated instantly even when i listen to music . unworthy piece . total dissatisfaction . my phone is under warranty . just a month old . i gave it to an authorized dealer in mumbai . he kept it for repairing . gave it back after a week but the problem continues . in 10 minutes it gets heated that might burn your skin . am not lying . will anyone help me with it ? i want it replaced .

Ref. Ticket No. [protected] dated 13.02.15, Model LT28HI wish to bring to your kind notice that on purchase of a damaged part, I was charged Labour fee Rs. 350/- for the component cost of Rs.160/-(inclusive of tax) from M/s.Maddona Electronics, MG Road, Cochin.35I want to emphasis that the mobile set was not taken by the service center and even the component was given to me by hand on 5th March 15.During the time of booking the office said the cost would come between Rs.200 to Rs.300. But during the delivery time, when i inquired why this much cost, The person in the service counter said the cost is for the component did not explain as the 'Labor fee' is charged.Later i realized that Rs. 350/- was charged as 'labour fee' i went to the show room for explanation, as they service center did not even open the set. They said this is the standard format. When euquired for the manager the staff replied he is in Kadavantra service center and said they don't have his number. Subsequently I made a call to[protected] and got the number for (Cochin) manager - [protected]. When i called the number, he attended and listened and said he is in Trivandrum and I should call Ernakulam.This is a clear wrong way of taking money as 'labour fee' from me and therefore wish to submit for refund of the same. I will take this issue in a higher level to represent in CONSUMER COURT if not settled with refund. I also wish to share the same in the service review in media/support forum too if i don't get a proper satisfactory reply.I wish to hear at the earliest in one week time.

Hello, This is Himanshu, and I am using experia z1 and its under warranty til 04/04/2015. I have one problem with it that its has some scratches on its camera glass and because of that the pictures are coming little blurry. So today I went to Sony service center (active techno care at yashwant plaza near railway station) and had words with representative and she discussed with engineer named "Ashish" and he checked the phone and said it would be treated as out of warranty because it has few scratches on its outer body. I can send you the pics of the cell phone it doesn't has that too much scratches and hard damage. I asked that I don't want to replace it, can you only change the camera glass then he said this piece only be replaced and only camera glass can't be changed. Then he said that there is internal damage because of that we will consider as a out of warranty. So please tell me one thing that without opening the handset how he said that there is a internal damage. Is he GOD who can see the internal things. I don't know I want this problem fixed ASAP other wise I will go to consumer court and I will raise complaint against it. Contact me on -[protected] [protected]@gmail.com

i want to trace my sony xperia z2. i have lost it amd trying to trace through my xperia. but i am unable to trace my mobile phone. please help me find my phone because it is really an awsum product n i dont want to shift to any other product. please help me locate my phone

I bought a 40" LCD TV and its panel got damaged in less than 2.5 years. I registered a complaint and there services guys say that he panel needs to be replaced and would incur an expense of around 22K INR. Even if I change the panel they would not give a a warranty of more than 1 year. It is not worth going for this. Their technician told me that this is an electronic equipment and 10 out of 100 TVs may have a bad panel. What a justification??? Honestly, this brand is cheating people and i know around 5-6 people close to me having the issue. They went and bought another TV and accepted this lost. Something should be done to make sure that they don't cheat people like this. Other brands like Samsung, Toshiba, Sharp etc provides 3 years warranty for their TV. Sony can dare not do this because they know they are in market with their bad product and surviving with the brand they have made. Sorry for being harsh, but this is the least I could say about this brand.

I purchased a 32 inch Sony Bravia LED TV (Model No. KDL-32EX520) in April 2012. The screen showing some problems in September 2013, I registered a complaint with Sony India and an engineer from Jaypee Electronics, Noida, an authorized service agents of Sony India, attended the complaint. He informed that the panel would need to be replaced, and since the TV was out of warranty, but he also informed that for panel the warranty period is more then one year. I have submitted the TV set at service center, they change the panel and some coils, and charge me rs. 2800 for coils only. Now, few days back (today is 20 march), the screen is again showing the white horizontal lines. the service agent guessing that it is the problem of panel again, for which i have to pay this time but the actual amount he is not sure. (ranging from Rs. 5000 to 10000). i have spent more then 40, 000 rupees on Sony braiva TV and believing that this is the best brand in the market. But now, i am feeling it was my biggest mistake. i am feeling really very bad. I need your kind attention to it ASAP. I could save the hope on brand SONY, that i am loosing now, and I use to admire this brand a lot and advocate everyone to purchase SONY products

Job No- W[protected] Date- 08/02/2015 I gave my handset for repairing to sony service under warranty on 8th feb but till now i didn't got my handset repaired or any spare phone for use...More than a month passed...Busted from sony services...whenever i call or visit the centre they only say that it is under process and will be repaired soon and there is no spare phone available right now...then finally i purchased a new phone...Please help me out...want my phone back.. :(

Hi,

I had purchased Xperia Z3 on Nov 26' 2014 for the promise that it is water
resistant with a standby of 30 mins in 1.5 mtr deep water.

However, My phone with all ports closed was hardly for 5 mins in 3 feet deep
pool and it has become a dead unit.
When taken to service care center, I was informed it won’t be covered under
warranty. This is already committed in Advertisement & Guarantee.

If water has creep-ed in then there has to be a manufacturing defect
in the set, which I am not responsible for it.

After constant follow-ups, I have been informed that it happened because might
have been a loose port and there hence I shall need to pay Rs. 35000
for the recovery of my phone. This is surely a
manufacturing defect as is part of commitment from SONY. If ports are
loose within 3 months o[censored]sage, it clearly adds to the credentials of product
quality!

I have requested multiple times for interaction with higher management
regarding this issue. And every time I have been promised a follow-up call which
is till date awaited.

I bought this phone for its USP of it being water resistance, and with
this Experience can say a big company like SONY MAKES FAULSE COMMITMENTS.


Clearly mine is faulty product and
responsibility to replace or restore is to be owned by the company without
charges.

Expecting a quick solution here.

DETAILS FOR THE COMPLAINT

PS: Ticket Number: [protected]


Regards

Isha Jain

Dear sir I buy sony e3 dual of rupees 12500/- on date 12.11.2014.after some time getting some hanging problem in it.I went to Nearest sony service center.they submit my mobile on date 22.12.2014.they repaired it.afer some time another problem comes in it.so went sony service center again they submit my handset again on date 25.2.2015.but problem in my handset is not resolve.so I went sony service center again on date 11.3.2015.they submit my handset 3rd time.they repaired it.but the problem is still remain.so i went sony service center again they didn't respond to me and refused to submit handset. The problem is when i open or close any app the date disabled message is pop up on screen.and hanging problem also in it. Now i am very much upset sony service's.i doesn't want to keep this mobile any more.so pls retrun my money or give me another modle.pls help me. Job no. W[protected] Imei no[protected] Mobile no. [protected] Emai:- [protected]@gmail.com

Dear concerned officer I want to file a complaint against Sony for not taking customer complaint seriously. I submitted the phone model Z Ultra with inactive camera and was hanging continously. When I visited the paradise Telesoft private limited service centre at bindal bridge chakrata road dehradun. The customer executive hardly listed the complaint as well as very rude. How so ever I ignored as they behave very annoyingly and irresponsibility. They did not give any status info when to collect ( date not yet confirmed ). I called several times but no response & rejected for backup support phone giving feedback that they have no authority. I'm totally disappointed speaking Mrs. Neha ( customer care executive ) as she had not given the correct delivery date. I never expected this kind of reply from service centre that to from Sony. Worst service by Sony. Can anyone take action on how greet a customer...

I have purchased SONY Xperia Z2 (model: D6502) on 26 May 2014. While charging battery display got problem with showing only vertical lines. On 20th Feb 2015 Handset given to nearby authorised Sony Service Center in Bellary( Karnataka State). As this mobile is not repairable the service center is assured to replace the handset set with new one. After 10 Days they offered me with a refurbished handset which was already repaired. When I checked handset throughly I found it is defective and back panel was got opened. Then I made them clear that am not going to accept any refurbished handset and want new one only. Since from then they just making me to run around the Service center, till the day I did not get any positive response. With this concern, I don't want any new mobile handset right now. Please refund my money back. I will handover the mobile cover box and accessories ( AS BROUGHT CONDITION) which are still unused in condition to the Bellary Sony service center. Attached: Purchased slip and Service job sheet. Regards, Mallikarjuna R Dengi. Cell: [protected]

Dear Concerned OfficerGreetings! 1. I Colonel R Srinivas a serving Army Officer, (mob no [protected]) had handed over my Sony Hard Disc (pink Colour, 500 GB with cable) to the Sony Authorised Service Centre at BLOCK AE 135, 4th AVENUE Shanthi Colony, Anna Nagar on 09 Mar 2015 with the complaint "Hard Disc not detecting" . 2.No Job Number was given despite asking and I was told that my mob no is enough and was assured that a new hard disc will be given within 4-5 working days. 3. The serial no of the Hard Disc is KCV155p27122049 and the model no is HD-EG5.Also the same is under Warranty Period. 4. I have spoken to Mr Bhaskar (he had received the item), Ms Revathi and today to Mr Jaikumar. 5. Since 10 days have gone by I feel aggrieved.Kindly expedite under intimation to me--Regards--Col R Srinivas..([protected] and [protected])

I want to file a complaint against SONY for not taking their customers complaint seriously. I submitted the phone Model no.- C5502 with damaged screen on 24th Feb 2015. I was told that i will receive a call in 3-4 days from the company about the status of the phone that it will be repaired or not.I didn't received a call from them i had to call them thrice to get the status. I was then told that the screen can not be repaired as this handset has been stopped from the company. They told me that you can upgrade to higher version nd you will get 50% for this handset on market price rest i'll have to pay for the new handset. I agreed on that. I was told that i will receive the call in 5-8 days fromt he company once they approve the estimate. I didn't received any call from the company i had to call them many times and everytime i was told u will get call in 2 days. Now its 19th mar 2015 and i receive a call from the company stating that you will have to pay atleast 80% of the price of the new handset. Can anybody tell me what is this exactly ?? They wasted a month of mine and now i have nothing in hand. Repair center Details - SONY AUTHORISED SERVICE CENTER SERVICE POINT 7A/F 19, DDA BUILDING FIRST FLOOR DISTRICT CENTRE, JANAKPURI - DELHI - DELHI-10058 PH[protected]

I purchased a Sony XPERIA E3 Mobile having Serial No. HFR025 ([protected] from Vijay Sales, Crown Plaza, Sec 15, Mathura Road, Faridabad on 15.03.2015 with a condiretaion of Rupees 9, 990/-. On 17.03.2015 I experienced some problem with the set like disturbance while talking, call drop, vanishing of display etc. On the same day I visited the dealer, the staff there checked and did something with it and said its ok. The Manager there told me that if I came across any problem later on he shall replace the mobile. On the next day, I didn't receive calls as the calls were not getting through my cell. On reaching home from the court, my family was disturbed as they tried to call me several times but the cell indicating switched off. In the evening phone completely hanged. I again rushed to the dealer and requested for a replacement but it flatly refused to do so and told me that once sim is inserted, it can't be replaced. I have handed over the mobile to the dealer and came back. I need the refund of my amount or else, I have ti initiate legal action against the Company.

HI, I bought a sony xperia M on Dec 27th 2014, after two months i have faced problem in battery standby, when i visited the chennai sony Service in tambaram, they checked my mobile and given feedback that the problem in Phone, not in battery, immediately i shocked, how come the new phone got problem within two months without any liquid damage, after i had a discussion with Sony staffs, they have confirmed that the phone is getting heat because of that the battery is not providing the correct backup, also they confirmed to return back after solving the problem on monday 16/03/2015, but when i asked them today (16/03/2015) over phone about delivery they are trying to avoid to speak with me and replying that they will give back on this week (date not yet confirmed) and the reason they are given is very silly ( Parts are not available), how these things are happening in a sony, I am using this brand for more than 6 years. really i am totally disappointed / Not satisfied Note: Also i spoke to Mr. Karthick ( Service manager) and he is also not given the correct delivery date, his mobile number is [protected] After a regular follow up they given the phone to me on 17th March 2015 but still the problem, not yet solved and again i spoke to Mr. Karthick (service manager) he told me that i need to come again to service center to do a recheck of my phone, i asked him if the same problem i faced again what the action you will take ? He replied casually, if the same problem occurs again and again, you need to come to sony service center to rectify the problem, , i never expect this kind of reply from Service manager, very worst service by sony. Need a permanent solution, can anyone take action or give me your reply to take up this issue legally. Regards Arun Ganesh