Sony India Complaints & Reviews

Hi, I m a Sony user from last November 2013, i bought Sony Xperia SP and faced a lot of problem with that product like Hanging Issues, Touch Not working when we keep phone on flat surface, 2 Times phone got dead. Sony provided me a new handset as replacement on this 1st of November after a long fight on mails and service center guys, but this time again i got the same problems in new phone also which i faced in previous handset. when i contact to Sony Service Center, they said it is a manufacturing problem but not giving this in writing, Sony India team saying (Delhi) if you will face the same problem than you will have to submit phone again on Service center for a solution. Just i m asking to them, why I cant get a permanent solution ?? And i don't have too much time to waste on your service center which i was doing from last 1 year. I need my cash back if they cant provide a permanent solution even after i proved the problem in front of Service Team of Local Service Center. Please provide me a solution ASAP...

Hello, I was facing some WiFi, Tethering and Ear Phone issues in my Xperia ZR hand set from last 2 weeks, after upgrading to new android system update (KitKat version). I have given my handset to Vigneshwar Services-Bangalore[protected] for servicing, It's an authorized SONY service Center. As I bought this mobile just 4 months back I was expecting free warranty support by service center. They have taken my mobile after validating hand set and purchase receipt (for warranty purpose). I got a call from service center in another 2 days and it was informed that my mobile screen is broken and it will not be considered in warranty (However they can give some discounts if I take any refurbished or new handset). I really got shocked with this response because I was using this mobile from quite long duration and given in good condition (touch screen was functional and not broken). I tried to convey same to service center but they denied and not taken any responsibility. Attaching few pics of hand set where we can notice that someone can easily find that mobile screen is broken, then why service center not informed me or not included broken screen details while creating service Id (W[protected]. Service Center team replied that they can't inspect each customer mobile because it's time consuming. Is it really a professional answer by an authorized service center staff. Customer is giving them mobile with a belief they will look after that and at least return in same condition. Really faced pathetic service by Vigneshwar Services-Bangalore[protected]. However service center is trying to give 50% discount on new hand set but I am not interested to own SONY products without good aftersale service. I am in sync with Sony costumer care from last 2 weeks but no results !!! Really I lost my faith with SONY products now...

Hi Sir, I am Ram Kumar Chouhan. I purchased the Sony Xperia Z3 Black color on 2/Nov/2014. At that time i am seen the crack the back side glass. Me and my friend go to Sony outlet Sympony addess 3-4, Shahnai Residency A B Road Indore. Sale person told you have to go service center which placed in Yeshwant Plaza 1st Floor and meet Praveen sir. He is a incharge for the Sony Center. We go over there and meet the Praveen sir. The way to talk withus not good for me and my friend. He said the your mobile damage by drooped some where that way the back screen damage. We attached the damage pic and also attach the crack glass pic. And main this that Praveen told that the rapair cost around Rs15000/- - 16000/-. So, clear to me where our mistake. We show our faith to your company and we invest our Rs 48000/- and buy your product. You have to show some importance to such type of customer. One more thing your company person said that our company finish the warranty for every model due to some unwanted customer those come last day of warranty with your damage mobile. Sir i want that type of customer name those buy a such costly mobile and damage the mobile intensely.

i purchased a sony xperia Zultra for RS19000 on 23/11/14. It started creating problem from 3rd day only there was a problem in touch screen, it was working automatically. i complaint to my dealer about this. he told me to go to service center. i gave my phone in sevice center disclosing all the problems. they gave me back my phone after 2 days and told there will be no problem in it now. But from the very next day it started creating same problem.

Hi am padmaja.a from visakhapatnam, andhra pradesh. Bought a phone SONY XPERIA M in feb 2014. Now in dec 1st week my callers complained that my voice was not audible which indicates a clear problem with microphone. Went to service centre and submitted the phone. They said it was dust and gave it back but the mic problem was not diagnosed and nor attented. Pls suggest wat i could do tp rectify my problem

The Television is purchased in Dec 2012. Only we are able to hear audio. No picture is coming. We have lodged complaint with local service centre on 04.12.2014. They have responded on 06.12.2014 and deputed their technician on 06.12.2014. Technician has taken a video of the set and informed that they will inform in the evening about actual problem. Today is 07.12.2014. No telephone call from Service Centre. Is this the service expected from such a big reputed company ?

Onus Services, S.K. Puri me maine 4-5 baar service centre gaya tha lekin kabhi bolte hai dus din baad aaiye kabhi bolte hai kabhi kuch maine call karke pucha to onus service centre to bola aa gaya gaya to bola order karna parenga khali pareshan karta hai koi response hi nahi deta hai sony ka itna irresponsible kaise ho sakta hai... [protected]@gmail.com mob-[protected]

Dear Sir Sub:- CASH BACK OF SONY LED MODEL NO KLV -40R482B faulty motherboard I Have purchased a Sony LED TV model no 40R482B on[protected] from Bajaj electronics lakdi –ka- pool Hyderabad. Invoice no LKP/CR14/8627. On[protected] The television set what I have purchased went blank. So I called the customer service and complained the same (complaint #[protected]. After doing the same, the technician came after two days & fixed it. It was worked for 4 days, again the same problem persisted on[protected] I have again complained about the same problem (via comp #[protected] the technician took his time & finally he came & examined properly and informed us that the MOTHERBOARD of a new TV is NOT Working I was shocked to hear this from your technician. In less than a three weeks I have to go through this after buying a brand new SONY TV. I am Disgusted with the entire episode. I did not expect this from a brand like SONY. I request the Authorities to kindly look into this and give me a cash back in full with any deductions immediately. Thanking You Yours faithfully Mohd Mazher Khan [protected]

Hi, WOW GOOD FOR NOTHIN SERVICE!!! Unexpected service provided in your service centre. I visited your service center today at 2:22PM located in Shastri Nagar, Delhi. When I visited there I met with your representative, I dont remember that lady name I tried to show her the dead pixel but she is not able to find out then she asked one technician named Kunal, he came and run one display test on the screen and saying there is no dead pixel on the screen but when I asked him to show the test he told me if you are talking about 1-2 dead pixel then in every Sony mobile it have. Why the hell I will purchase any mobile having dead pixel. Then that fellow tried to confuse me, he told me in few mobiles we have that dead pixel in right or left corner where there is no source of light. Either I am fool or he is oversmart to make fool of customer. I have another Mobile of Micromax, I reported problem in it and they simply fixed it instead of explaining fault in there product. With Display there is heating issue in the mobile if I talked for just 15 mins continously it got too heated that I need to put it on table. There is too much hanging issue, someone told me remove the memory card, for last 2-3 days I was working without memory card still no change, Finally I reset the mobile still no change. Another one Camera got stuck usually while capturing any photo and the last Back battery panel was loose, if I pressed slightly from back then phone comes out. Seriously if Micromax can give good service then expecting excellent service from Sony is not wrong but this experience change my thought to purchase any product from sony in future and I will not suggest anybody to buy any product from Sony. I reported this experience on request no- 1-[protected] with Raghav. I don't have any complaint regarding Raghav and that Lady who was on C. care point. Waiting for your reply and if not then I will take help of social media to let everybody know regarding the dead pixel in there Sony phone and your after sale service. Kapil [protected] [protected]

THREE MONTHS BEFORE WE HAVE PURCHASE AN TV SONY R32R482B NOW THERE IS A COMPLAINT THAT SOME ANTS ARE GOING INSIDE THE SCREEN TODAY TV WAS TAKEN TO THE SERVICE POINT AND HE SAID THAT TO OPEN THE TV HE NEED AN APPROVIAL FROM MAIN BRANCH HE IS NOT READY TO OPEN THE TV AND RECTIFIED THE PROBLEM AND ALSO HE IS ASKING 3 DAYS TO SOLVE THE PROBLEM

Its been almost 40 days, we have been facing pathetic service & inconvenience from SONY SERVICE station. 1st Complaint :- 25th October -- There as a charging issue -- tkt no :- [protected]- Acc to the job sheet - condition of set - B ( Subject to check ) Please note when they returned the set there were scratch near the charging point -- Pathetic experience 2nd Complaint :- 8th November -- There was a network detection issue :- tkt n :- [protected] -- It was returned on the same day - saying its alright -- SIM not working 3rd Complaint :- 29th November -- Again there was a network issue :- tkt no :- [protected]-- Still waiting to get the mobile from Sony store Again a pathetic experience -- Who will compensate for this pathetic service, Its a mistake to be a part of SONY ... Adding to this their service station opening time is 10:00 AM, but according to there employees they do cleaning of the store till 10:30 AM then only they can entertain people like us .. Reply was '' Sir, abhi safai hogi pher apki job sheet banegi'' what would you call this experience.. Please guide what should I do next ??

there is no good service center in punjab ... jalandhar of sony i gave my xperia z cell in service center of jalandhar firstly the cell phone itself stopped working and service center people dont even know how to deal with people they even dont know whats the problrm in cell phone than for what reason are they in the service center when they dont know wats the prblm in cell and i gave my cell for repairing on 15 november n now its 5 december i couldnt know wats d problem n i couldnt get my cell phone the service center people r just makin fool to come later its been thrice i went n came back coz cell phine was not repaired... plz sir try to solve my problem n due to poor service d trust for ur company is broken...

JobCode: W[protected] Model: XPERIA Z White Issue1: Pathetic Customer Service · It took 7 days just to get back to me on the problem with the phone and quote for repairing. · What sort of service is this, we are in 21st century for god’s sake where resolutions are expected fast, I think you guys are employing stupid or plainly trying to cheat people. Issue 2: Insane quote · I was quoted INR 28, 500 for just replacing the Display and Touch pad. I could buy a new and much better phone with Warranty if I spend a few thousand more. You guys think customer are stupid that they will spend this amount or buy a new phone from Sony itself at this exhobirant rates · Added to this the phone also has got inbuilt battery and practically impossible to check the parts replaced. · I expect the phone to be a little more stronger with all the hype around non-plastic branding, the Samsung products are much rugged than this and surely their Display replacement costs won’t be so silly. Conclusion is this: I have been cheated by Cheaters and lost trust in Sony (this is my first Sony product and my wife has been an ardent fan of Sony products) and will ensure neither my wife nor any family members buy from this Cheater company any products.

I have a Sony Xperia S which I purchased 2 years back in Saudi Arabia..I had placed it on a high shelf from where it fell down hard while ringing...it got very hot and later when it cooled down it does not switch on I even tried pressing the power and volume button simultaneously many times ...and charged it for 24 hours it showed the charging light ...but it doesn't respond to my trials to switch it on!!!

I had submitted my phone(Sony Xperia Z1 ) on 06 Nov 2014 at Sony register service center Immortal Services ( 1/15 1st floor, Lalita park, opp, Metro pillar no 26-Near Lalita park Gurdwara sahib, Laxmi nagar Delhi – 110092), my job no is W[protected] And also submit 5000 rupees in INR as a advance payment but currently there no any update When I follow to customer representative then they are extend time duration for next week but this is happening a lot of time and I had send a mail to "[protected]@ap.sony.com" regarding this but there is no reply. So kindly do needful solution.

I some how managed to get through to Sony service center and managed to get the ticked id on 17th Nov 14. I gave them a brief summary of issues faced by me. 1 :- Over heating of the phone 2 :- Battery does not charge when the phone is on I keep getting a pop on the screen which reads power source is not sufficient. 3 :- I have to switch on the phone and charge it and once is start using it, it heats up and battery drains out in 1 hour. At the counter I was told to meet a gentle man who Represented SONY and who said I will format the phone and this will Solve the issue.he did that in 15 min and gave me the phone back, used for a 2 days with same issues and gave to phone back to service center on 19th Nov 14.ticket id :- [protected] I got the phone back from service on 24th Nov 14 and was told it was sent to Chennai for repairing and the Mother board was changed and issue was resolved. I WAS SURPRISED MY NEW MOTHER BOARD HAD THE SAME IMEI NUMBER AS THE PREVIOUS MOTHER BOARD This was still OK i know the lady lied to me. I took the phone and as expected the ISSUE WAS NOT RESOLVED. Today 25th Nov 14, I have again submitted my phone for service. Ticket id :- I received the phone back on 1st Dec this time the Mother board was changed but issues was not solved so i had to give it back for service on 3rd December ..called the call center no response, service center people say we cant help it.. we will service it again.. i dont understand how many times will SONY service my phone to resolve my issue and I have to keep going to the service center.

I bought new phone of sony mobiles. Named as Xperia E3 . Its hardware is faulty, phone has restarting problem, nd battery has problems phone runs 3 hours in 3% .ans it runs 1 hour in 100 %. sometimes i could not install applications. then i gives my phone to their customer services in anand .named as Om services. They reset the phone & gives back to me. I installed 30 apps in device they shows only 20 apps

It is absolutely a disgrace to write to a brand which has its presence worldwide. I am frustrated making calls to your service center for the last 45 days only to hear unsatisfactory responses. I wonder what sort of a service center is this? No one in charge has a complete understanding of where does my phone lie. I am without a handset since last 45 days, I hope you understand how important and an indispensable tool it is. This is my last resort to write to the authority to get a resolution within the next 48 hours before I am been compelled to take a legal action. I await to hear soon. Dharmesh Vaghela

SIR MY FREIND ANKUSH KHJURIA HAS PURCHASED SONY EXPERIA Z2 ON 30/10/2014 INVOICE NO=PT-1083 FROM PUNIT TECHNOLOGIES SHALAMAR ROAD JAMMU FOR RS= 40000/- YESTERDAY THIS HAPPENED TO SKIT FROM HIS HAND AND BROKEN BACK SIDE OF SAID PHONE SIR MY FREIND GO TO YOUR SERVICE CENTER GANDHI NAGAR JAMMU. THEY HAVE SHOWN VERY BAD BEHAVIOUR AND DID, NOT ATTENED PROPERLY AND USED VERY BAD LANGUAGE.THIS IS NOT GOOD I WANT ANSWER WITH IN 2 DAYS OTHERWISE I WILL PUBLISH THE SAID MATTER IN EVERY NEWSPAPER I WANT A EARLY RESPONSE FROM YOUR SIDE THANX RAVINDER MITTAL CHIEF EDITOR JAMMU DIARY NEWSPAPER [protected] [protected]

I had purchased a bravia lcd 32" tv (model no: KLV-32BX300IN5) on 16/02/2010. Just before the warranty period, this complaint (detachment of outer layer of tv) started and white horizontal lines started appearing. When contacted with service centre, it was informed that the repair charge will be about Rs 16000 which is almost half the MRP. Now about 75% of the screen is fully detached and is white in color. and this problem is found only with this model (BRAVIA BX300). It is understood that most of this model LCD is having the same problem. which is a MANUFACTURING DEFECT.
kindly do the needful.
K K Radhakrishnan
Mob : [protected]
Email id : [protected]@rediffmail.com