Sony India Complaints & Reviews

I had bought a Sony Xperia ZL on 2/2/2014. The Set used to get switched off frequently. I took it to the Sony Service Center (Address: Teknoplaza CD - 96, Salt Lake - 700064, Kolkata.) on 4th November 2014. Job Id: W[protected]. The Service Center issued the Job id under Out Warranty category in spite of my Set being under warranty. Later they issued another JOB ID: W[protected] on 7th November 2014. This was intimated to me via Mobile SMS in my no: [protected]. I was not issued any fresh Job sheet. On 17th November I had called the Service Center to enquire about the status of my Phone. They asked me if I would accept a set of Xperia Z as Xperia ZL is out of stock. I had agreed to the same. On 20th November I was intimated through SMS that the replacement of my set is ready to be taken. Today i.e. 24th of November I went to the Service Center to collect the replacement of my set. I was given a Republished Xperia ZL whose body was broken from one corner and had a chemical patch on the back cover. I did not accept the Set. They said they will take 10 more days for a new replacement set. They also added that even then I will get a Republished set and not a new, sealed set. My complaint is that why am I being given an used and republished set, that too whose body is damaged instead of a new, sealed Set of Xperia ZL.as replacement for my defective set of Xperia ZL which is in Warranty period. I appeal for the redressal of my complaint at the earliest.

These days I am having issue with Customer care support of Sony. I purchased Xperia Z1 in Feb 2014 and in 13 November when my mobile was dead I deposit in Support center and they didn't ask for Warranty period or copy of Bill. When i visit 22 November for same they told me that Phone repair estimation in approval process and they forward mail for Warranty period and i just have to call on Monday to ensure same. When i call Monday for this same their reply is same Warranty issue. My Question why didn't as k me for Copy of Bill when it necessary for that and when i ask them on 22 November for that Why they reply they will manage.

Dear Sir/Madam, This is regarding my complaint with blue ray home theater system, Which is unable to read DVD/CD.I have compliant this three times, and unable to find any solution from your service department for this home theater system. Model no-HDB- E490 SYSTEM NO- BDV-E490 Complaint ID numbers. are:- 1) [protected] November2013 2) [protected]June2014 3) [protected] November 2014 I have bought my home theater system in 14 march 2013 First complaint was within warranty, but due to improper/incorrect service, this problem coming again and again to my system, and now the response I am getting from your service department is that I have change lense of this DVD player and it will be chargeable. Need your Reply on this that, why this lense was not replaced within warranty if the problem was with lense with zero cost, Due to you are unqualified service I am facing this problem since one year, and the local service center response and attitude is very pathetic and poor towards resolution to this problem. Resolve this problem with your own expenses and responsibilities . Otherwise I will go to highest forum for Customer dissatisfaction. your Service outlet in IndoreM.P. address is ESQUARE POIN LG 1B KANCHAN SAGAR 18/1 OLD PALASIYA A.B ROAD INDORE - 452003 T:[protected]/[protected] 2) Dear Nilima, System/Lense replacement should be from your side. Since the problem was under warranty, refer attached mail for reference, Now you are charging for same unresolved problem from your service center, when my system is not under warranty, It is completely service issue with your System/Service center. I need replacement of system OR lense from your side only. Need your confirmation for same. 3) Dear Nilima, Very Poor Response from Sony India Limited, I am not satisfied with the response from your company, Plz again note down my complain ID[protected] for your reference. We have bought this Home theater for enjoyment but it has come as a worst product from your company. I have old Sony DVD player which is working best then this BDV player. My faith to company is depreciating day by day. I am waiting until my faith will not break from your company. This is very hard feeling my side to your company, and it is negative to your organization. Regards Ashish [protected] Regadrs Ashish 3 Regards Sushil/Ashish [protected] Indore

Information :- Set :- Sony Xperia M Dual Invoice Date :- 08/08/2014 Name :- Tushar Goel Mobile :- [protected] Sony has sold faulty handset to me. It has built in issues and Sony service center is not ablre to resolve them. This is something pathetic that I had to go to service center around 7 times in 2 months and still not resolution is provided. In case mobile is not replaced or money is not reimbursed, I will go for official case against Sony.

I got this device on march 23rd 2014 from the day i got phone started troubling within 10 days worst part of my life started after getting this device service center are no words to mention like 1.phone charger gone replaced new charger 2. After a 2 days phone stopped charging after a 20 days and above gave phone back from service told replaced pcb 3.after that few months later headset jack started issues ( service people named karthik, KANAN, SRINIVASAN FROM sony authorised Chennai service located in tambaram cant even understand the problem what customer says worst case funny sony service center ppl readying hardware issues by software how ???? Pls tell me this 4.after a long struggle with those ppl in service center again replaced the pcb 5.on the delivery of same day i returned the device saying what you u readied with device 6.for this service center ppl took nearly 1 month to ready my device after that got my device that time i felt okay 6.within 2days seen that backdoor was not closed properly worst service really cos this flash light bleaches with camera at low lights 7.also now the premium sony z1 looks like a china device like flash can visible at four sides on backdoor These are list of job sheet no W[protected] W[protected] W[protected] W[protected] W[protected] In this few information service center peoples are cheating the sony head office if i ask for customer care they don't know the information fake sony now a days if i ask for replacement service center people refusing then 1yr warranty meant for also for this device 6months accidental warranty too everything for fake sony Chennai service tambaram[protected] Prajith.R

I had bought a mobile set (Sony Xperia C, model:C2305, white colour, IMEI:[protected] from M/s Regal Electronics, Bistupur Jamshedpur on 17th April 2014. Within a few days the mobile was getting hanged frequently. I had visited the shop and the Sony service center at 157, Baradwari, Sakchi Jamshedpur, but till date they have not resolved the problem. In the service center they only update the software of the mobile set. Moreover the behaviour of the staff at the service center and shop is very rude ( The shop staff Mr. Ranjan Das, whose mobile no. is [protected] behaves very badly when dealing with customer complaint) . Also the last time when I received my mobile from the Sakchi Service centre after software update, the power key was damaged and I am unable to flash the screen unless I give the phone for charging or I receive a call. I demand that my mobile set be changed immediately. I will also suggest everyone never to buy a Sony Smartfone with the bad experience I am receiving with their staff in Jamshedpur.

I purchased a 40'' colour Sony LED TV KDL-EX520 in July 2011. This was my first Sony product purchased and as I had heard a lot about Sony product quality I blindly bought the product. Now I am facing the vertical lines and distortion on the screen, when approached the customer care on 21/11/2014, engineer came to inspect the TV. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 25000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span o[censored]sage makes me think what do you define as quality. When I did some research on the internet on the product I found a lot of people facing this same problem and this to be a manufacturing defect (that explains why production of this model has stopped). One of the link for your ref: http://www.consumercourt.in/television/122614-sony-bravia-led-tv-panel-manufactu...⇄ I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least Customers of such Branded company which is so Pricey (because the products are of best quality) can expect from such a big reputed organization.I am now forced to think that LG and Samsung TV's are far far better than sony. otherwise with no other option i will be forced to approach consumer court for further needfull in this matter to claim full refund of purchse cost.

Hi, I recently purchased an LED 3d TV in Shah's showroom in T. Nagar, during Diwali eve. The product got delivered on time and demo was done by one of the executives post installation. We were not clear on using the SMART features and SKYPE and Facebook apps were not working at all since day one. So we again registered a service request vied ID 22501627, which got assigned to Digital vision, Alwarthirunagar, Chennai - 600087. The executives called us on 21st of November to fix an appointment. Initially I gave it for 23rd morning, but on 22nd they called me to check if they can come in the evening of 22nd itself, and I too accepted and fixed it accordingly for 22nd evening 6.30. Again someone called me around 5.15 and checked if they can come now. I said as the appointment was only at 6.30, so please come around that time, for which they said, "sir we are already at your door step, can we come now ?" I was at office, so I asked them to come at the appointed time. Once I reached home around 6.15, I called them to confirm that I am available at home, so that they can come anytime from then, for which one of the in charge who uses the mobile number [protected] was very rude to me and said, you have fixed it only by 6.30, so they will not come now, and will come only after 6.30. Then I called them around 7, and wanted to check if they are likely to come ? He was again rude and hung the phone without giving a proper answer...again I called him immediately, for which with great irritation, he said in a rude tone, that they will come ...but of no luck. Then around 8 I called again to check where was the guy (prabha) who was supposed to come, and wanted his phone number, but the guy did not even give it, but continued to give the same old promise, that they will come. Sony, being such a good brand, not sure how irresponsible the executives can behave, in spoiling the brand's image ? Can you please train the executives to behave properly with customers and ensure they demonstrate professionalism and diplomacy while attending customer service ? Regards Anirath

Dear concerns, I am highly unsatisfied and harassed with the approach of your mobile service centre and the mobile. I have purchased sony experia L on 05/02/2014. In last 8 months I had to visit your authorised service station of Baroda for 5 times. All the time with same issue of network. 2-3 month phone works properly and again one fine day network completely disappears. First time issue appear ed just after 1 month of purchase and your service station took around 5 days to solve the issue. They assured that now such issue will never come but just after 2-3 month same happened. Again 3 days back same problem came. I gave mobile at your service station on 19/11/2014. On 20th morning 8:00 a.m I received sms from sony that mobile is ready. I visited your authorised service station around 11:30a.m. Service station gave me mobile and said it is repaired and ready for use. I inserted sim card in front of your employees at service station and it was a big shock for me as mobile issue was as it is. Your service station employee asked me to come in evening. In evening I called on your toll free number[protected] and enquired for my mobile status. Overthere I was informed that mobile is ready from 4:30pm. But today when I visited to collect my mobile your service station people said that it will take a weak time. Now, I can't understand why I am harassed for so many times. Second, what is the guarantee that it will not encounter same issue again. Third, after 3 months my warranty will lapse than who is going to pay for this issue if it again appear. Fourth, who is going to give me compensation for for my time waste and again and again changing mobile which in turn create cyclic issues of contacts and data transfer etc. This is highly undesirable and criminal approach of harassment because of faulty mobile peace. Please revert me with reasonable and satisfying answer. Regards/virendra singh [protected] Ticket id:[protected]

Dear Sir/ Madam, I had purchased a Sony Xperia Z1 in May 2014 with great expectations regarding the 20.7 MP camera that is provided along with, however the camera is a disappointment every time I click a pic with it. The Nexus 5 camera or Micromax camera happens to be way better than the so-called 20 MP camera of Xperia Z-1. The colours just lose their brightness and become very blur. Just a dirty photo quality. The pictures are not sharp enough. Also there are heating issues with the phone. If music is played even for 15 mins the phone gets unbearable hot. This is not expected of a 40, 000 phone. Also when I went to Sony Authorized Service Station in Thakkar Mall, Borivali West, Mumbai, I was not even told that they are closed and the will open back on monday, they simply switched off the lights. This is not called a good after sales service. I feel cheated by buying a sony Xperia z-1, I have just simply wasted my money in buying a Sony Product, I shall never ever recommend a sony phone to anyone.

We (Maxtech) are Computer and projector Seller in Erode, Asper telephonic conversation we are forwarding this letter for you can take as a notice for your faster and proper action. On 4th May, 2013 we have purchased a projector from Supremeindia (P) Ltd., Its model no. is DX100 and bill no.psl13007155. I sold above said projector to one of my customer in Coimbatore. After selling it was working fine. But after 100hrs usage of lamp that found some problem. They made a verbal complaint about the issue with us. We noticed to my seller. We suggest to them contact service center. They contact service center M/s.K.J.Electricals (Job Sheet No:J[protected], Coimbatore. One of engineers did the inspection. He advised them to change the lamp as there was some technical problem with the lighting system which could not be fixed permanently. The lamp warranty period is only for Three months from the date of purchase and the estimated amount Rs.17118-/ (Service amount 14950+ Tax 2168). We attached your estimated copy with this letter for reference. The customer is not ready to spend this amount under warranty. They asked us claim the warranty, we replied that "The Sony service center is GENUINE for customer so you do as per their advice". But he is not satisfied with our words and he takes back his projector from Sony service center and he tried to attend problem to other local service center. The local service centre rectified problem at the cost of Rs.5000- (spare (not lamp) 3500+service charges 1500). The customer asked us “WHY SONY TRIED TO CHEAT US”? Further they asked us return back service charges. We ask the same question to you and your service team. Why PUNISHING YOUR TRUSTED CUSTOMER with wrong estimation and huge amount. Now I request you to re-look into the matter considering the BRAND VALUE OF SONY. thanks your sincerly Asiffkhan Ph:[protected]

Dear Team My First Ticket ID is : 22470792. <Closed without Customer Approval and work done> My Second Ticket ID : 22515911 < No Update/Revert Call from any Concerned Team> My Third Ticket ID : 22523761 < Again Raised it with Customer Care Number as my First Ticket was Closed, Again got an assurance within 48 hours> Is this the way I Have to deal with Sony Care? Raising Tickets, Getting Cancelled and then Raising Again? Akshay Jand

I have given my xperia SP mobile fro service on 27th Oct 2014. They said that a part need to be replaced and hence i have made half of the payment. But till now they just keep on repeating that the part will be coming in 2-3 days. And they don't have any update after 31st Oct.Kindly help me out to get my mobile repaired as the service center people don't have any updates. Service Center is pathetic and no caring or any holding for the customers I think like i made a mistake of again taking the SONY Xperia mobile. Won't be able to recommend to my friends. regrads hemant Agarwal [protected] [protected]@gmail.com

Sir, I am Bishal Sinha S/O Sunil kumar Sinha, worked in SONY Pvt. Ltd. during 22sep to 27Oct 2014 (37 Days) in Debasis Showroom Dumka, Jharkhand. But my payment is being due till today. There are various types of explanation given by the company. But i have no got payment. I have faced many types of problem. i.e. physical and mental depration.

This is to inform you in utmost grief regarding the poor service. I have purchased Sony Xperia Z mobile Model No. C6602 through flipkart agent on Dt. 24th June'2014. Within warranty period my Mobile had malfunctioned; so i visited Sony service centre at Grant Road, AAR VEE INFOSERVICES on Dt 10th Nov'2014. They registered my problem of handset. My Job number is W[protected]. The copy of my service job sheet is attached for the same for reference. They promised to give my mobile on Dt:15th Nov'2014 verbally and not mentioned in service job sheet. On dated 17th Nov'2014, when I visited the service shop, they informed me that my mobile cannot be repaired and they will issue me a replacement of refurbished piece and the same will be delivered on dated 20th Nov'2014 @ 12PM verbally and no fresh job sheet or any acknowledgement was given to me. However on further enquiring of my mobile status on Sony Customer service on 20th Nov'2014 I came to know that the request of mobile replacement has not been placed. On cross questioning, Mr. Shanbaug who is in charge of the store accepted his inability to communicate and he falsely misguided me by saying a wrong date that he lodged the job sheet. He lodge the request and then they generated the fresh job sheet No. W[protected] on 20th Nov'2014 wherein my handset has to be delivered on this particular date. Now, I need mobile urgently as I am travelling out of town for a month. Due to poor service, I cannot seek the replaced mobile which ideally has to be delivered well on Dt. 20th Nov'2014 . Please make it possible to lodge my complaint and please look in to this matter as early as possible as I need my mobile lately by tomorrow as I don't want any further delay or I don't want this matter to further escalate. Name : Sarala Poojary Mobile No.. : [protected]

my sony xperia Z1 has got bend from charging point though it has never fallen and neither there any sratch on body. its gets tremendosly heated even when not on charging. i have purchased this product keeping in mind the quality of sony company product on 22 october 2014 and within 1 month this has happen. on contacting the service centre at ghatkopar, mumbai they showed the least interest in it saying that i have bend my phone myself. im deeply hurt by the response and quality of product.and if i dont get my phone replaced, i'll definetly take this to court as i have paid so much amount for the product. And now i think the way the phone is getting heated up suddenly, it can also blast. such is the quality of product, and still no response from service centre. [protected] [protected]

Dear sir, I m Mr. swapnil I have purchase mobile from mitt al electronics kola, I hv speker problem in my mobile then I sumbit my mobile in service center kola but I hv face again and agin many problems. but my mobile problem still not properly.and service center employee given me date again and again . so plz help me sir . thank you s.w deshmukh

Bought 42 LED model # 700 b for Rs 60, 000 just last week . The TV is emanating electric shocks . Electrician tested socket, says earthing is fine and TV is faulty . Made complaint to Reliance and Sony - diverted to Srikara Marketing Req ID 22461348 . It is 3 days since the complaint is made . We are yet to receive a technician . Can someone help ? As far as I am concerned, Sony India's aggressive marketing is backed with an extremely casual attitude of consumer service . Anyways, why should they care ? We are helpless consumers . Renu Lahoti [protected]

To our misfortune, last week, we bought a Sony 42 LED TV for Rs 60, 000 model # 700B from Reliance . To our utter dismay, On touching the TV, we are experiencing Electric Shocks. Had the socket tested from electrician, the earthing is fine . Says TV is faulty . Gave a complaint on Monday itself to Reliance who conveniently diverted to Sony Customer Service - Srikara Marketing, Hyderabad . Request ID : 22461348 . It is 3 days, we have yet to receive a technician, despite numerous phone calls to both Reliance and Sony . A far as Sony is concerned, sell the TV, and let the consumer suffer !!! Who cares ??? Will we see some action ? Renu Lahoti

I BOUGHT THIS MOBILE ON 8 OCT AND AFTER A WEEK ALMOST THE TROUBLES STARTED RISING. THE SPEAKER DOESNT WORK, BACKSPACE BUTTON IS NOT WORKING, THE MOBILE IS VERY SLOW. I COMPLAINED TO THE SHOP I HAD BOUGHT IT FROM. BUT THEY ARE SAYING THERE IS A HARDWARE PROBLEM, WHICH CANT BE REPAIRED, AND IT HAS TO BE REPLACED. ITS RERALLY DISAPPOINTING, AND I REALLY WANT THE REPLACEMENT.