Sony India Complaints & Reviews

Sir/Madam, I have made a number of complaints for my faulty handset- Sony Xperia Z but unfortunately, I have not been satisfied with the service as the same problem persists even after submitting my phone for three times at the Sony authorized service centre in Rohini, Delhi. The phone is having a problem of both mike and speaker wherein the incoming voice is too loud and outgoing voice is too low to hear. Despite of changing the hardware of my phone as said by service centre staff, the phone is still having the same problem. Being a grieved consumer, I would like to request the authority to take strict and immediate action and replace my faulty phone with the new handset. For your information, my case started on 4th October, 2014 and is not resolved till date and the phone is submitted for the third time on 6th December, 2014. Details: Mobile Number:- [protected] Model Number:- Sony Xperia Z (C6602) IMEI No:- [protected] Last Ticket ID: [protected] (as on 6th Dec, 2014) Hoping for the soon and positive reply. Regards Bhavisha Sehgal

sir i have request for installing sony barvia LCD TV, customer care executive told me that charges will be 450 + tax but technician charged 650. please look in to this matter and provide me solution otherwise i have to go to consumer forum.my req no for sony was22780592

DEAR SIR; MOST RESPECTFULLY, I HAVE A SONY LCD COLOUR TV MODEL NO.KLV-40BX400 IS NOT WORKING.I ALREADY DID COMPLAIN ON 21/10/2014 IN YOUR AUTHORISED SERVICE CENTRE M/S.SHREEJAL SERVICES.HIS ADDRESS IS PLOT NO.203/2901, 196/2977, UNIT-34, SRIRAM NAGAR BADAMBADI, CUTTACK. HE TOOK RUPEES 1000(RECIEPT NO.5337) FROM ME INDVANCE TO CHANGE A TV CARD.BUT NOW ITS OVER 50 DAYS THEY R NOT RESPONDING ON MY COMPLAINT.KINDLY REQUEST YOU TO SOLVE MY PROBLEM URGENTLY. MY MOBILE NO.[protected]

Dear Sir This is Tahir Vora, residing in Vap was using Sony Xperia C2 till 13/10/2014, on 14th morning I found out that my mobile was not switching on but charging indicator was blinking.So I visited your service Center "Shri Sai Services" Vapi on the same day 14/10/2014 and submitted my mobile for repairing since I was under warranty. This was a starting point of my Horrible Experience with Sony. 1. Service Job Sheet is attached below. 2. It took 10 days for a Service Centre to inspect my mobile and even after there was no courtesy to tell the customer about his handset. It is when I checked with service center I got to know that PCB of my handset was bent. Firstly I need to know how ones mobile is ok at night and suddenly in the morning PCB get bend automatically as there are no physical damage on the upper body and display. 3. I called up on the Toll Free no. of Sony Customer Care and mentioned my problem so the call center guy promised me to resolve the issue as soon as possible (Ref No. 1-[protected]) Oct 30th 2014. 4. I again got a mail on Nov 12, 2014 stating it will be resolved in 48 hrs. 5. 17th Nov 2014 when I called on Toll free they made an arrangement of a Conf-Call with Mr. Deepak Mahajan (Shri Sai Service Centre). Mr. Mahajan Stated that he will send a mail for an Approval for replacement of PCB to the company and will inform accordingly within 7 working Days 6. There was no call from Service center till 5th Dec 2014 so I decided to visit on 6th Dec 2014 at 5.15 pm. There was no Authorized Person to reply my queries. Some technicians were running the Service Centre at that point of time. Out of them one guy called Mr. Alpesh Rabari (ASI) and I was assured that it will be resolved by Monday. 7. On the same day at 7.54 pm I received a mail from Anjali Sawant (CCC-west) stating that PCB bend due to Liquid Ingression and as warranty T&C warranty is void in this case. Till now PCB of my handset was bent now I was given a reason that it was bent due to Liquid Ingression as per the convenience of Sony Company’s T&C. There is no use of warranty if you can’t honor it. 8. On Monday 8th I visited the Service center again I was given a waiting period of 3 days for some kind of Special Approval. 9. Today on 11/12/2014 I received a message from Mr. Deepak Mahajan that Approval has been rejected by the company. I would like to know if there is a manufacturing problem with the hand set why should I bear it, When I submitted my mobile that time it was only PCB issue so Liquid ingression has happened at the service Centre which is again not my concern then why should I pay for it. It’s my hard earn money and I won’t let it go easily. I don’t think mine is the first case regarding the PCB issue in Sony Xperia but I will surely like to pursue it further till the time my handset gets fixed(In Warranty). Kindly look into the matter. Regards Tahir Vora [protected] [protected]@gmail.com

I had purchased Sony Xperia Z1 for Rs 37, 500 from New Mobile City, Nashik on 19/02/2014 whose IMEI no. [protected] and Charger No. 3413W27613458. After few days i found that my handset was not working properly. The phone was getting heated as soon as i use my wifi while browsing internet, Battery discharges very very quickly, Phone doesn’t responds for 2 mins as soon as i resume the phone while it goes to sleep mode. I immediately contacted the Authorised Sony Service Centre “ KALPATARU IT RETAILS PVT LTD” in Kolkata, West Bengal and submitted my phone to them for the check up. After 3 days i got a telephonic call and i again went to the same service centre on 02/12/2014 to collect my phone from them. When i went to receive my phone “ Sony Xperia Z1” in the same service centre in the presence of their Manager “Mr Chawla”, the phone was switched on and surprisingly my phone’s screen was flickering. Even the Sony Service Centre Manager “ Mr Chawla” was surprised to see the flickering of my phone’s screen. He advised me to resubmit the phone once again for necessary rechecking. After 7 days passed away i got a telephonic call from the Sony Service Centre that you have to pay Rs 21000 since phone has been opened outside the authorised service centre and blaming the entire thing on me. I was shocked hearing that. Sir i failed to understand that in my previous submission of the phone to the Authorised Sony Service Centre “ KALPATARU IT RETAILS PVT LTD” in Kolkata, West Bengal, it was clearly checked and verified properly by the customer care officer and there was no flickering of the screen was found. Otherwise the customer care officer would have mentioned clearly on the Job Sheet Ticket ID [protected] and the Job No W[protected]. After 7 days passed away i got a telephonic call yesterday at 10/12/2014 around 3 pm from the manager Mr Chawla saying that your phone is been repaired locally. How can it be possible, exactly what i said to him. Sir i don’t understand that why a customer will go outside for repairing their phone if their phone is still under the guarantee period. The customers who trust SONY and who believe in the Sony product are responsible for this or the service centre people who wants to hide their own mistakes while repairing and trying to put the entire blame to the customer is responsible. Sir, under the above circumstances i am not going to except my phone unless and until it is properly repaired by the Sony Authorised Service Centre. In this competitive world where everybody is concerned about the customer care service, this kind of service from the Sony Authorised service centre astonished me. I never expected this kind of after sales service from the brand like SONY. If my phone is not repaired to my full satisfaction and perfection i will always think twice before buying any Sony product ever in my life. As a die-heart Sony fan i only use Sony products whether it is Television, Home Theatre, Camera and this time mobile also and i always recommend my friends, my relatives, my colleagues to use only and only SONY products since they are one of the best and makes one of the world’s best consumer products. But unfortunately such a decline in the after sales service, i lost all my good faith in Sony. Therefore i request the world renowned brand ‘SONY’ company to look into this matter as why i am punished for buying a Sony make mobile phone where so many brands are available in the market. My uncle is a senior executive in Times of India and he advised me to directly mail my complaint to the company who is an International brand before availing other options including media. Looking forward for your positive response. Note : For your reference i am attaching a copy of my bill and my copy of my Job Sheet . Thanking You Pankaj Chavan Mob : +91-[protected]

Respected team, This is with regards to the Sony Z1 phone, the service center is asking me to pay more than 13K to get the phone fixed although the phone is water proof and they claim if the phone ports are close, water will not enter inside. I Initially they asked me 6.5k and after 15 days they are asking 13k. I'm extremely disappointed with the service center guys and why should i pay in the first place as the company claims its a water proof phone. I want to make sure some is accountable and there is some one to question the rights o[censored]s and i request you to address this. Please help, you can reach out to me on [protected][protected]@gmail.com and i'm generally available after 4 pm in the evening. [protected] Sony xperia Z1 a big Disappointment!!! They claim its a waterproof phone, i guess not. This is what i've shared with Sony over Facebook and twitter and no one is bothered. Hi To whomever its concerned whatever, Ticket no: 1-[protected] To start with let me Greet you by saying your Support is Pathetic and so is the phone against, you guys claim it’s a Water proof phone which can't even with stand water although all the ports were closed. Here is what happened! : The Z1 has finger prints on the front and back of the phone, so i decided to dip the phone in water and clean it and so i did - dipped the phone for less than 5 seconds and wiped the water off with a dry cloth!!! After ~20 minutes the phone restarted >> didn’t allow me to enter the Decrypt Key >>to to my Surprise it kept restarting every 10-20 seconds, and guess what it shut down completely. No response to any keys not even reset. So, i though there is some issue with the phone and once i reach office in about 40 minutes tried multiple things to start the phone, later saw mist inside the camera glass. Immediately removed the SIM card and memory card. Used vacuumed at office to suck the water out and dried it with hot air dryer for 20 minutes give it a gap of a minute or two so that the seal doesn't melt. Tried starting the phone>>No results :-( :-(!!! Connected the charger to phone and the phone starts with My Favorite Sony Logo and shows as changing and when i press start button gives a double vibrate and blanks out. So i stopped trying more on it >> WENT TO THE SONY SERVICE CENTER WITH PATHETIC SUPPORT AND RUDE ENGINEERS, WELL TRAINED TO SUCK MONEY OUT OF CUSTOMERS >>AND GUESS WHAT THE ENGINEER DID THE SAME TOLD WATER HAS ENTERED THE PHONE AND YOU NEED TO PAY 80% OF THE REPAIR COST AND 20% WILL BE DISCOUNT ALTHOUGH IT A WATERPROOF PHONE. What did of ******* company say a **** phone as Water Proof and can’t Stick to there on their words and commitment. I LOVE SONY DEVICES AND NOW A HATRED IS BUILDING UP. I RECOMMEND ALL MY COLLEAGUES TO BUY A SONY PHONE ALTHOUGH I WORK FOR A WINDOWS COMPANY, I STICKED ON TO SONY ALTHOUGH THEY DIDN'T HAVE A WINDOWS BASED PHONE. I've been using Sony since many years right from Walkman's to TVs to phone, but this is a disappointment. You guys suck big time. It’s been 9 months i've bought the phone, the phone was broken once and they replaced the phone after 15-20 days waiting period. I don't know what kind of fault phone was given to me at the time of replacement. Total Disappointment and such a shame on a company who says they are loyal to their customer, Do you guys have any ethics or credibility. [protected] Ticket no: 1-[protected] All i got is the below mail and never heard from any one form Sony: [protected] Forwarded message[protected] From: <questions.[protected]@support.sonymobile.com> Date: Tue, Oct 21, 2014 at 9:04 PM Subject: Sony Xperia Contact Center, Service Request: 1-[protected] To: [protected]@gmail.com Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected]. We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions. Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-ZSTPH9] -- Best Regards, ChennaKeshava KJ

Sony cimplaint/ticket number : 22487569 Theres a complaint raised with sony regarding an issue with the LCD Tv and someone called back and informing that a technician will visit and examine. However till now there's no response or anyone ever contacted. The only option left out is to contact the Consumer court as Sony doesn't seem to help.

I have submitted my above set for repairing within warranty period to Neosa Electronics (P) Ltd. at 70/1/2, Gouri Bari Lane, Kolkata - 700004 (Sony Authorized Service Centre) on 14.10.2014 bearing Job no. J42409995. After about expiry of one month they took my consent over telephone for replacement of my set by new one bearing Model no. DCR-PJ6E/BC E34 due to non availability of spare parts. But till now they did not replace my Handycam as proposed by them in spite of my several follow up with Sony Customer Care over telephone[protected] dated 11.11.2014, 15.11.2014, 24.11.2014 & 27.11.2014. Every time I received false assurance from their end . Kindly look into the matter so that I can receive new one without any delay. Thanking you, Yours Faithfully, Pradip Dasdupta Mobile no.[protected] E-mail I.D. p.[protected]@yahoo.co.in

I bought Sony Xperia T2 Ultra Dual on Aug, 01 2014. Now i am facing trouble shoot in volume key and phone volume. It's not working very often. Then it solves by it own. I am facing this problem since a month. I visited to Sony Service Center. But every time i found no persons there to service and people are gathering like a fair. I am a working professional. In this busy schedule, if i will get this type of poor service from Sony, then of course i won't suggest any one to go for this. I want this problem to be resolved ASAP. I could be reach on : [protected]@gmail.com

I have bought a sony xperia z3 in the month of october 2014. In the month of november, when i was in office a crack appeared on my mobile screen. Neither mobile fell down nor it got hit with some object. There isnt a single scratch on the phone. I went to the service center with a hope that the screen would get fixed. To my shock they asked me to pay 50% of the mobile cost to get a new handset. If 50% is somewhere near 5-10k i would have paid but its 25000. There is nothing mentioned in the terms and conditions or whatever from the mobile company saying that we need to pay this much amount to get it replaced. If these terms were clear, i wouldnt have bought this mobile. Im planning to go to the consumer court/forum to get this thing resolved. Any users who had issues with this company, please advise.

Hello, I bought a Sony Experia C3 Dual on 7th Dec and on 9th Dec it has started giving issues. The touch screen is not working and the phone is stuck. I am highly disappointed. We go for brand name because of quality and service. If this is the quality I am going to get, I don't think people will have their faith in so called brands. I am looking for a replacement of the phone irrespective of the issue being a hardware or software.

I bought sony 46 inches ex 72 3d tv for 1, 26, 0000 there problem in display one vertical black is visible in tv, so I complaint on dec. 3, after one one wk I got call from sony people, the person said we r on the way to ur place like that said I have been waiting for more than 2hrs, again I called sir where r u, sony technician said suddenly one complaint So there I went he very simply, I asked him why u didn't inform to me ur going other complaint, sony technician said very harshly then who ll take care this complaint (, I don't know person name but using this mobile no [protected]) After some I called this no it's turned off, see how they behaving &playing with customer, this is my second complaint On sony, worst product, worst technician, worst company, They not even know Even whist is complaint, first if we visit ur place 250 charges + taxes, I asked him why ! It's common charges for all customers, I said I have warrently then oh oh oh mmm sorry just like that I said sir If it's continue. Like this it ll be big problem for company, I had plan to buy a 50 more than for our hotel but now we dropped our plan we ll move to some reputed company not sony any more

Dear Sir/Madam I stay in Gujarat, Mundra Area.I had purchased Sony Xperia s(LT26i) during August 2012.Three months back my set's speaker system got defected and I could not hear sound from speaker but it was ok through ear phone.I had approached the nearest authorised sony service centre in Gandhidham (Avani Electronics) for this problem.After keeping the mobile with them for almost a month along with continuous follow up from me for the status of my set, I finally got a reply that it would cost me Rs 7000 so as to replace a card inside.Smelling something fishy I had asked not to repair it & in turn they had threatened me to collect the set within a day or two else they will send the set to Ahmedabad & I will have to collect from there. Thereafter collecting my set immediately from the service centre, 3 weeks back I had again submitted the set to the authorised sony service centre in Ahmedabad, Sunrise Services near Amraiwadi.Within a week I got my set repaired replacing a faulty audio jack with new one which had cost me only Rs 450. The amount of mental torture that I had to bear from Gandhidham service centre for no proper reply & inturn threatning me to take back set immediately is un-expressable as the place where I stay is about 70 Km far from Gandhidham.I urge Sony India to take proper action against such service centres and stop misguiding people in this way. Due to such act, it in turn affects customers interest in buying products of Sony brand for no proper service centres. Anyways I don't have any photo proof for same but still I have the Work order no which is W[protected] from where you can retrieve all details for the same. Hope to get a positive response. Vini Alex [protected]

I have Sony Xperia C. I purchased it on April, 2014. Its still under the warranty. According to sony, their policy is that they will change the handset if it gets to service center for repairing more than 3 times. Since the time I bought the handset, my handset gets switched off automatically and remains off for 3-4 days. I took it to service center for around 3 times. I have been through mental harassment a lot. they are not listening to me. They are changing battery and motherboard but they are not replacing the model, thus not going by their own policy. They are giving excuse that only for hardware problems they will replace the handset. But just tell me motherboard and battery does not come under the hardware or not???????? I am very much hassled and had to fight so much to get at least this much service. I am not asking much, just the compensation of my sufferings. Those people don't have the courtesy to follow their own policies. I want to sue them. Help me out. The address of service center: Infocity, Gandhinagar

this is really UPROFESSIONAL. if you would check job no: W[protected] job date :11/11/2014 you will get the details. i do not want a refurbished handset. if you see the job sheet it clearly says what the condition of my handset. its in mint condition as i am a person who cares my valuables. When you give me a refurbished i am not sure what the set might have gone through. so i requested them to repair my own handset and give back to me. They informed me that the set has to be sent to Chennai to be serviced since its a waterproof set and i should wait 30 days to get the set back. Yesterday when i went to the service point to get an update on the same i was informed that they had to get an approval (as if i am asking a favor out of the way) and whatz the most funny part is that for a company like SONY it took 14 days for an approval. NOW THATS REALLY A SOLID EXAMPLE OF HOW PROFESSIONAL AND RESULTED SONY HAS EVOLVED INTO... now its been a month and i still have no idea on what the status of my mobile is. i took this ZR at 29999 and its not even past warranty that i had to undergo such ignorance. Being a General manager of a media channel in kerala i obviously did not buy this handset for FUN. at the time of purchase also i had severe issues and i ended up waiting months to get my handset replaced. i know you would not even care to go through this mail or or any attachments i have attached. and i know i am not going to make any change through this mail. but this surely is not the way to beat the competition... cheating the customer and making a fool out of him will only lead to lower market share. why is the world so you need 14 days to get an approval for such a simple process????? this is nothing but pure lack of customer care and support.

Dear Sir,

I Purchased Sony X-peria E3(dual) phone from Cell Planet, 4/13, Brodiepet, Opp.Vajram Hotel, Guntur-522 002, Moble:[protected] & [protected]. on 03/10/2014 for Rs 12500/-(Rupees Twelve thousand five hundred only) with Bill No.2910.
From the first day onwards the mobile is not connecting 3G, Network signal problem, Hanging and ouch problem.
So due to busy in my office work and i used the phone like that only after that i went to the seller and told about the problem.He checked the mobile and told me that the mobile is defective mobile and go to service centre and ask for new phone.
I went to service centre Pranak Electronics, D.No.6-12-27, 1st floor-12/1, Arundelpet, Guntur-522002, Andhra Prades, Ph.[protected] and told the problem and i asked for new phone but they refused to give the new phone and taken for service on 24/11/2014. vide Job Sheet No.W[protected]
After that I went so many times to service centre for my phone, every time they are telling the phone is in processing and answering harshly and rudely.I called to the service centre almost manager 10-15 times about the
status of my phone but he is not lifting the phone after that i written complaint letter to sony india regarding this issue but they also not solved the problem.
So after that I called to Customer care 4-5 times, and Sony executive Mr.Sunil here in Guntur 10-15 times
but they are not answering properly.
But Sony Executive Mr.Sunil told me that go and fight in the service centre they will give you new phone but these customer care and service centre fellows are not taking the problem seriously and again they are misbehaving.
So Finally i came to u Sir, please do me the favor in this issue and solve my problem.
Sir I am attaching here my purchase bill and service centre job sheet
Thanking you
Yours faithfully
K.Appa Rao
D.No.18-168/13,
L.N.Puram,
Sreesailam colony,
Vengalayapalem-522005
Guntur
Andhra Pradesh
Cell: [protected]

maine sony xperia purchase 9 nov 2014 kiya usme start not work internet, service center diye 2 week ho gaya abhitak tak motherboard aya nahi, aur wait karo bol rahe he, kabhi ayega bol nahi sakte, aise service center wale bol rahe he. sony ka service fast & time pe nahi he...

Hello..! I am Krishna from Jamshedpur. And I have purchase Sony Xperia C3 from Sony Lounge on 21 October. And I've been facing problem since 20 days after purchase of my phone, after taking my phone to shop from where i've purchased the phone telling all my problem that my phone was creating so he asked me to take the phone and give to the service centre it's not in our hand we connot help out with something. So I went to service centre, they said that my phone is having problem with its MOTHERBOARD so they kept the phone for 1 day and i got back till evening with all the scratches all over back and in front after complaining for all the issue that they created they said we have'nt done any thing we are not responsible for it..! After 10 days same issue was again and again. It was again the problem with its Motherboard so they asked me to keep the phone for servicing. And said that it might be 1 week maximum for the replacement for the Motherboard as its is in warranty period. And now its 1 month and above..! After contacting the service centre at alternate days for asking regarding the phone first of all they don't talk meaningly and respectfully. They have the same answer that more 1 week after that we will inform you.. And when I asked them to replace the whole new phone that is under warranty period they just change the topic and just ignore what are we trying to say.. After facing so much problem and with damaged phone who might take the phone having all the scratches and bad service. After getting such phone which is having a bad condition what is the use of buying a NEW PHONE WITH NO GOOD RESPONSE N BAD SERVICE. So PLEASE THIS IS A REQUEST TO FORWARD THIS COMPLAIN AND TAKE SERIOUS ACTION AGAINST THEM.

Sony we say it's big brand but there product and customer service is worst, I complaint to sony customer care on 3..12.2014 complain no ID[protected], still no response, I bought sony ex720 I led 3d for 1, 26, 000 a year back, Within one year in display one black line visible in the picture, I dnt know how with in year it's come like this, still complaint not attended and product is not up to the mark, it's manfracture defect of sony, if fault is not properly sure I ll put case in consumer court .take action on complaint and rectify problem soon .ror replay for complaint

Sir,
I Had purchased a SONY BRAVIA LED T.V. Model No. 32 EX550 Sl.No. 3304303 vide Cash Memo No. 27587 (Copy Enclosed) Dtd. 25.01.2013 from MANORANJAN Live Entertainment 369, Shopping Centre, Kota on 25 Jan-2013, But just after five months of purchase there was a permanent white line on the top of the screen. After some time we complained to the SONY service centre at Kota, Rajasthan. The complain was attended vide Job Reservation No. 009100593613082700305 Dtd. 27.08.2013 (Copy is enclosed) and the display panel was replaced. Then the SONY service centre suggested to extend the warranty period for two years. We extended the warranty upto January 2016.
But now again problem on screen (with black patch) has occurred. Again when they come to attend the complain (Registration No. 009100593614112000717 Dtd. 20.11.2014). I was told that the display panel will be change again. Sony Service Centre Kota rang me up that the panel will be replaced which will come from Singapore. I had a talk on phone with Mr. Sushil Shrama to replace the T.V. LED in which he told that he would talk to the SONY Company and reply within a week. After a week Mr. Sushil Shrama told that T.V. will not be replaced.

Now I request you to resolve my matter so that my LED is replaced instead of changing the panel. This is a Torture for me where again and again problem in the T.V. why should I spend money in extending the warranty period every year and face the torture.
So please look in the matter so that problem will be resolved.