Sony India Complaints & Reviews

Hi
I have been waiting for a long time for both my service requests to be fulfilled.
1. Sony Music system - Sony Complaint No: 22262235, Job order opened on 18th October, service center is yet to touch the music system for repairs.
2. Sony Bravia LCD tv - Sony Complaint No: 18995740, Lost track of the date when job order was last opened, but waiting for LCD panel replacement from May 2014

Hello, I had purchased Sony Xperia C model on 10/08/14 in Noida. After a few days of purchasing, it's camera stopped working. I had to hand over to service centre. They took their time and got it worked. Now after around 3 months, my handset again stopped working. I was listening an audio file and suddenly it stopped working. It is not being started now at all. In just three months, my new branded hand set has got bugs twice. It clearly shows that it's a defected piece. I, therefore, request Sony to take it back and get me a new one. Kindly do let me what further steps I've to take in this case. Any help will be highly appreciated. Looking forwards to a positive response from your side very soon. Kind Regards, Sharooque Naushad [protected], [protected] Noida

Job no: J42368070, complaint no: 22159456, I gave my laptop for service on OCT-11 2014, for more than 26 days i have been waiting but still i didnt get any proper response for my complaint. Their response is very worse. I bought SONY only for its brand value, after seeing your poor service, i was completely disappointed. is this the manner to treat your valuable customer? NOTE: this is repeated complaint.

Welcome to Sony Chat. The session has been accepted. {sumit}Good Evening. You are chatting with Sumit at Sony Tech Help. How can i help you? {Visitor}Hi {Visitor}I am one of your most disappointed customer at the moment. {Visitor}Hello, are you there? {sumit}Yes! Please {Visitor}How long it takes to replace a damaged SD card in your company? {Visitor}hello {sumit}Mr Vinay as per the details i am getting you have sent us an email in this regard {Visitor}Yes and what is the response to the email? {sumit}Your concern has been forwarded to the service team they are looking into the matter {Visitor}Will you guys be obliging the customer by answering to the email? {Visitor}How long should it take? {sumit}I would suggest you to please wait {Visitor}Why is this not sorted out in last 24 hours? {Visitor}How long 8 day, 10 days or month? {Visitor}How long do you want me to wait? {sumit}You concern has been forwarded to the service team they will revert you back {Visitor}I have seen that this has been forwarded to the service team why has not anyone got back to me? {Visitor}when will they be reverting and I am not interested in revert all I want is my replaced SD card! {Visitor}Do you understand? {sumit}They will get back to you soon as per the details i am getting your concern has been forwarded to the service team {Visitor}Do you undestand English? {Visitor}Get me your manager on the chat! {sumit}Service team is looking into the matter for the same {Visitor}You do not seem to understand english. {Visitor}Are you people so busy? {Visitor}Get me your manager please. {Visitor}Hello..??? {Visitor}Hello???? {sumit}Yes! {sumit}May i have your contact number so that we get back to you? {Visitor}I want to chat with your manager not the supervisor. Please get me your manager. {Visitor}Sumit, are you there? {Visitor}Hello???? {Visitor}Hello???? are you there? {sumit}Yes! {Visitor}what is happening? {Visitor}HELLO...??? MANAGER PLEASE!! {sumit}You will get a call back in this concern please provide me your contact number please? {Visitor}I YOU HAVE ALL THE DETAILS WITH YOU. I AM NOT WAITING FOR A CALL BACK. {Visitor}I WANT YOUR MANAGER TO CHAT WITH ME RIGHT NOW. {sumit}Please let me know are you connected with us? {Visitor}YOUR MANAGER PLEASE {Visitor}CONNECTED WITH WHOM? {Visitor}HELLO??? YOUR MANAGER PLEASE!!1 {sumit}I can arrange a call back please provide me your contact number {Visitor}I DO NOT WANT A CALL BACK. I WANT THE MANGER ON THE CHAT {sumit}I can arrange a call back please provide me your contact number {Visitor}IS THIS HOW YOU ALL SERVE YOUR CUSTOMERS??? THIS IS REDICULAS!!! {Visitor}NO I WILL NOT GIVE YOU THE NO. AND I WANT THE MANAGER ON THE CHAT ELSE I AM GOING TO PUT THIS ON YOUTUBE AND FB FOR PUBLIC TO SEE. {sumit}As you have send us an email yesterday only and today is off due to Guru Nanak Birthday so please wait for revert. Or please provide me your contact number so that i can arrange a call back {Visitor}How are you in the office? If you are closed it for all. {sumit}Please provide me your contact number so that i can arrange for a call back {sumit}Please let me know are you connected with us? {sumit}It seems chat has been disconnected from your end. I request you to contact us at our toll free number[protected] or e-mail us sonyindia.[protected]@ap.sony.com. The user has ended the session.

Service Complaint : I bought a Sony C3 mobile before 2 months. I haven't completely used it for one day. But before that itself, mobile got some problem. Sim card tray isn't working fine, so sim card is not detectable. I gave it for service before 2 months, still it is in service center and they are not ready to repair and give my phone back. Can anyone take this into serious action and get it settled. Phone is lying there for the past 2 months, but still they didn't repair it. Service Center is in Tambaram - Chennai (TN). Moreover, I bought this mobile for 26K, but now the price has reduced to 20K. If I had bought this by now, I would have saved 6K. Thanks

I purchased experia T2 ultra dual phone on 25 2014. Phone jack is not I cant connect any headsfree ...when I connect it says heads free not supported and over heating of phone when not used. So please help me with concern as soon as possible .. I am calling vijay sales central market .New Delhi ..from where I purchased ..but they are not responding my phone or even though..they are not listen my concern as well ..they are keep saying we cant do anything ...I want I new replaced phone or change the product as all phones that are replaced are having hardware issue so ultimately I am just left with a option of filling a case against Sony .If no action taken by Sony.

We purchase a TV of SONY LED 42INCH DT.10/10/2013 OF RS.79000/- FROM MOHAN WATCH HOUSE BALAGHAT.WE HAVE NOT RESPONSE OF COMPLAINT DT.01/11/2014 AS WELL AS 04/11/2014.WE TROUBLE OUR FAMILY OF SONY ITEMS VERY SERIOUSLY.I AM WORKING AS A BRANCH MANAGER IN STATE BANK OF INDIA. PLEASE SUPPORT AS EARLY AS POSSBILE YOURS FAITHFULLY, C B NIMJE NEAR KAWRE GARDEN, ANAND MARG, BALAGHAT MOB NO.[protected]

Dear Pehredar team, I gives me immense pleasure to say that you are the inspiration for me . Thank you for coming forward for poor customer like us who gets into the trap of these MNC and by the products . Sir, I am also the victim of such a trap, Sir I worked day and night to give my wife a present on her birth day and on[protected] i bought SONY Xperia C from Nagpur bill 209652 . But its started creating problem afterwards and we have to send the phone to the official sony center on[protected],[protected], and[protected] in total it went for five times for repair and the problem persisted . Finally i have to call them up at the customer care center[protected] . First they said " Sorry for the in convince caused for problem " Sir, please visit the service center for the problem and then contact us for the same .We will do the repair or replacement . Then again the same problem cropped up . Then also we called them up and they said it will be resolved or your phone will be replaced from our end . Now they are saying that the phone can only be repaired and not replaced . I have argued for the same quite a few times but in vain . I humbly request you to please look into the matter . Please sir ... Forwarding the work order and the bill as attachment . Regards, Nitesh Charles [protected] (M)

I am very disappointed with Sony and planning to contact with consumer court against Sony Coz I have pupurchased a new t3 but it is notime working properly from the starting even after giving two times to ur centers but the problem is remain same. So its my humble request you to take serious action against my request or give me the solution

we purchace a sony LED TV of rupees 80, 000 the tv has been not start properly I AM bank manager mymobil no:[protected], ham ne kal tv ki complaint kari thi to kouy nahi aya please as soon as possible YOUR FAITHFULL C B NIMJE NEAR KAWRE GARDEN, ANAND MARG WARD NO:32 BALAGHAT.

Dear Sir/Mam, Myself Bhim Kumar, I had purchased a sony vio laptop on 26 march 2012 with 1 year warranty. After that I have extended 2 year warranty from Sony Service Centre. Now my laptop have some problem in Mother board, I Saw it on sony service centre in Noida sector 2. But they denied me for it and demanding 12, 000 rs to me. So sir I want to say what is the benefit of warranty? This is not a good symbol for reputed company. It ma be harmful for its brand name. So sir I have requested to you please take some strict action on it. It will be good for both company and consumer. ok sir thanking for you. Regards: Bhim Kumar Mob- [protected], [protected] Model No:- VPCEH3AEN/W PRODUCT SERIAL NO:- 7001833

I purchased Sony Xperia C-2305 on 18th May, 2014 from The New Mobile Mart Shakarpur, Delhi-92, My Mobile screen was damaged on 16th Oct, 2014, My phone is under warranty So when i visited at Sony Service center for repair it, After checking they said my phone activated in Dec 2013, So its not in warranty. So i hereby attached my Bill Copy that i purchased it on 18th May 2014, So how could it possible that its activated in 22nd Dec, 2013, and not in warranty.

1. I had purchased Bravia LCD TV NX 500 Monolithic in Apr 2011 in Dehradun. 2. At present I am posted in Wellington (Tamil Nadu). 3. I am having problem of double screen since one month. 4.Called up on service centre & help line on[protected] coimbatore service centre.Spoken to them three times in past one three weeks & given every detail but no response.They asked me 400/- for checking only & I have agreed also but even then no one has turned up. 5. They have spoken in an arrogant tone & no friendly attitude. 6.This was not the response I expected from SONY, such an established brand. &. I am aghast with this response & if no action from your side then I will be forced to spread this messsage everywhere.

no display on my 40 NX500 LCD with signals display checking connection with external speakers only..sony engineer checked the panel and it was ok.The problem is with the circuit ic based board.The service center at Nerchowk, Mandi HP is unable to repair it.It has been 4 months now.

Sony Provides a playstation network account to the playstation users .I have had a PSN account since 2011 .One can also buy game through this account online also, so they are directly downloaded i the playstation instead of a hard copy in form of a Disk (generally blue ray). Essentially these games get linked to your PSN ID . I bought once such game online on the 11th of October from the PSN, I played the game for 2 days and after that my PSN ID got hacked and I could no longer play the game for which I had paid for . Playstation network has a rule that no more that 2 playstations can be activated on the same PSN ID . On investigation I found that out of the blue 2 more playstations had been activated on my account and i can only deactivate these after 6 months .On calling the customer service they said that their had been no compromise from their end and blamed me for leaking my user name and passowrd . Please suggest what action i can take against sony

I have bought my Xperia ZL IMEI:[protected] which has started giving problem after 8 months its speaker is not working properly. I have consulted service centre twice but they are just updating software and the problem is with hardware they are not taking problem seriously. Due to this Iam not able to use phone and feeling cheated even after spending so high amount on buying mobile phone. Even after complaint, they everytime keep mobile for few days and update software and give me the handset back. Need to have resolution for this..also once the warranty period will be over they even wont listen.

I purchased experia Zl phone on 9 jan 2014. but regular fading of signals and over heating of phone when not used. is the major concern due to which it is replaced but with old repaired phone, as not promised, but the same problem continues with the replaced phone also den suddenly my mic also stopped working due to which i submitted my phone to service centre, now this time it has taken more than 1 month, still i am not able to get my phone back, and at the time of complaint service centre told that you will get a repaired phone instead of new, which is against the warranty policy that is committed to me at the time of purchase. i want i new replaced phone or change the product as all phones that are replaced are having hardware issue so ultimately i am just left with a option of filling a case against sony .if no action taken by sony.

i have bought my Xperia ZL IMEI:[protected] which has started giving problem after 8 months its speaker is not working properly. i have consulted service centre twice they are just updating software but the problem is with hardware they are not taking problem seriously

WE PURCHASE TV ON DT.10/10/2013 BILL NO.19169 SONY LED MN4241800 OF RS.79000/- FROM MOHAN WATCH HOUSE BALAGHAT MOB [protected],[protected]TV SHOP) IS NOT RESPONSE WEF 01/11/2014.I AM BRANCH MANAGER OF SBI BALAGHAT MOB NO [protected].I AM NOT SATISFIED FROM THE SHOP. PLEASE RECTIFIED THE PROBLEM AS EARLY AS POSSIBLE. YOURS FAITHFULLY, CHINTAMAN B NIMJE NEAR KAWRE GARDEN, WARD NO 32, NIRMAL NAGAR, BALAGHAT DIST-BALAGHAT(M.P.)

Respected Sir, I Bharti Gupta, I have purchased one LCD 32 Sony Brother, Hall Bazar Amritsar on dated 17-18 Oct. 2014 on Installment. I give advance Rs. 2000/- The abovesaid Sony Brothers says bill was issued after 3-4 months. First of all abovesaid Sony Brothers Amritsar delivery to me LCD broken and replace after 3-4 days Regards Bharti Gupta [protected] Anteryami Colony, Amritsar (Punjab)