Sony India Complaints & Reviews

Dear Sony, Sir, I bought sony Xperia ZR on march 2014 but with in 2 month i faced problem on my sony mobile which i could not digest because sony has high brand value on mobile phone that is why i bought sony mobile even my friends compelled me to by some other mobile but i told that even it is costly it would come for longer period.But with in two month my touch was not working properly and I gave it to Sony service center in Madurai(Tamilnadu). They gave correct response and they gave another new mobile on June. But within 5 month same problem happened and my touch is not working properly but this time some crack was there in my mobile but i did put my phone down and there is no physical damage has been happened.If you look my mobile phone carefully Crack has been happened inside my touch only so i went to sony center bangalore (vigneshwar services) and they did not give correct response even they did not see my mobile and they don't want to satisfy customer satisfaction they are just doing marketing(like exchanging with high cost) and they told that it did not come under warranty.but mobile phone has warranty upto next year march.I gave my mobile phone Saturday and they called monday itself I don't know whether they worked with my mobile phone or not and they called me to buy new phone with 20% or old one with 50%.If they repaired that mobile phone that cost won't exceed Rs 3000 because same thing happened to my friend mobile but it is different company mobile for that he spent only Rs 2750 only so i am kindly asking what is different between sony(high brand mobile) and other mobile phone. Still i believe sony and it is leading mobile company in the world but some service shop try to spoil that brand of sony.So please take this is as serious effort and solve this problem as soon as possible and make satisfy both customer and company.I look forward your positive reply Regards, Karthikeyan S Embedded Developer, TATA Consultancy Services, Bangalore

Purchased SONY XPERIA TIPO DUAL and after normal use, within 11 months it started problem. Kept the phone in VIDEO PLAZA, MIDNAPUR, W.B.721101 . Got the phone back after 21 Days on 4th Nov with On off switch and volumn up-down switch are jammed and auto rotate was not working . When contacted again to VIDEO PLAZA SONY SERVICE CENTRE after 4 days, on 10 NOV( Monday), I was told that guarantee period is over 2 days back and I have to pay about 4500 for repair. Though previous day was Sunday and Saturday the service centre was closed. When they are keeping the phone for 21 days why they should not extent the guarantee for 21 days. My phone had less problem before repair. They don't have qualified technician. JOB NO. W[protected].

I have purchased a LED model KDL-32EX420 on 14/04/2011.I regulay used sony product due to the brand name and good will of the company.But unfortunately there was defect in the system during warranty period.On persuasion the problem was solved and I repeatedly request your people to replace the set. But I was told that the panel was replaced and the problem would not repeat.I simply believe because of the reputation of the company.At that time I was not sure whether it was repaired or replaced. Some days back the same problem repeated and your people told for an estimation of Rs16000/ which is not at all justified for a defective set from the beginning.Under such circumstances I draw your attention to solve the problem at the earliest. L.D.Jena Allahabad Bank 17 & 18 N.S.Road Howrah=711101 Phone-[protected]

Hi All, This is regarding my LED Bravia for which I have raised an incident on 21 Sep 2014 where a pixel on the screen was damaged. On Oct, 09 2014, my LED was picked from my place saying it will be repaired in couple of days but its been more than one an half month now, I haven't got my LED back. I had word with Service centre people number of times where they shared multiple status like - Part was ordered but not delivered yet, Part was reached at Service centre but was broken. Everytime they are giving new date when it will be repaired. I am seriously fed up with this kind of service by Sony and in future I will surely recommend atleast my family/friends not to buy any product due to such kind of poor services. I would like to escalate this to expedite this process. Thanks Kamal [protected]

I had given my Xperia M at sony service center Gwalior on 03/11/2014, and they told me there was some hardware issue and that a part has to be imported. Now that it has been done, the repair status is still pending and they're just delaying the work. I need the phone immediately, but all they do is delay things.The

Apart from a transparently self-serving email that pretends as though “signing up” with Sonymobile will get me better service, I have had no help from your customer service number or your service center. It is now 28 days since I submitted my mobile for repair because I dropped it and cracked the touch screen. Sony India has managed to add Sony to the long list of Indian companies that do not care two hoots about their customers once they have sold them a phone. Please try calling your service numbers and your service centers. They are staffed by ignorant, ill-informed personnel who could not care less about the customer. Most have not an iota of technical training and are simply trained to parrot disinformation. I expect s a senior manager (not a trained parrot) to call me and apologize for this type of treatment. Having several Sony products at work and at home I was quite simply shocked at the poor quality of the response of your Service centers. Why is Sony selling expensive smart phones and servicing them with thoroughly unprofessional service centers? This is Sony we are talking about – a world leader – behaving worse than a petty store keeper with a monopoly would do in a village in India. The phone is a lifeline for executives today and it is sold with it great fanfare and promise at a huge premium. Yet you seem not to care at all about the user once it is sold. Have you ever audited your service centers or do you simply outsource this activity to the lowest bidder without much quality control? It is shocking. These instruments are not cheap and neither is our time. PLEASE READ EMAILTRAIN: THE MATTER IS STILL UNRESOLVED Sent: Friday, October 31, 2014 11:54 AM Dear Divya: This is a strange response perhaps cut and pasted from other responses. I never claimed the phone was under warranty. Please read the complaint before you answer with irrelevant responses. The complaint is about 1. Poor service outlets staffed by incompetent front office 2. Using the excuse of Diwali to delay any support for 1 week. 3. Stating that all data would be compulsorily removed even though the problem is only with the touch screen. Arjun Surya, PhD From: questions.[protected]@support.sonymobile.com [mailto:questions.[protected]@support.sonymobile.com] Sent: Friday, October 31, 2014 11:14 AM To: [protected]@curadev.in Subject: Sony Xperia Contact Center, Service Request: 1-[protected] Dear Mr. Surya, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconevnience caused. In response to your query, we would like to inform you that if your handset is having any kind of liquid, physical or cosmetic damage then your handset would not be considered under warranty and you have to bear the charges for the same which has been provided by the service centre. Also, we would like to inform you that as per our records your handset is currently under processes and the relevant department is working on the same to resolve it as soon as possible. We seek apologies and we seek your kind cooperation in the interim. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Divya Srivastava Sony Xperia Customer Services -----Original Message----- From: [protected]@curadev.in Sent: 30/10/2014 10:57:15 To: <questions.[protected]@support.sonymobile.com> Subject: Experia Z1 COMPACT: Ticket ID: [protected] I accidently broke the touch screen of my Z1 compact and went to your Lajpat Nagar, Delhi Sony Service Center (Technocare Solutioons) where the machine was submitted on the 22nd of October. Ticket ID: [protected]. Here is my experience: 1. I was told that the shop that was supposed to be open till 6 PM since Diwali was around the corner. When I said that it had taken me 1.5 hours to get to this shop in Lajpat Nagar, Delhi since the shop at Noida did not have access to the replacement parts – the service person agreed very reluctantly to take the machine 2. She then said that all my data would be erased. I asked why – she said this was the policy and that I would NOT to be able to understand. When I told her that the phone was on and working – but could not be used due to the touch screen issue – she was abrupt and said that she did not want to answer. She was ignorant and it was shocking that a Sony service center was staffed by an incompetent, unhelpful person who despite her very obvious ignorance displayed a very condescending attitude towards a customer with a problem. It was as if she was doing me a massive favor by even speaking with me! 3. She said that the work would be done at the “factory” and that they would automatically update my software and that is why all data would be removed. I said very clearly that I did not want a software update. I am quite capable of doing this on my phone myself. The way she was speaking it seemed as though the phone belongs to Sony even though I paid almost Rs 30, 000 for it! 4. Since your Lajpat Nagar Sony Service Center was going to send the phone elsewhere – I am not sure why this could not have been done by the Noida service center. I got no intelligent answer for this from either place 5. I asked her when the phone would go out to the “factory”– she said the shop was closed for 4 days for Diwali and it would only go out on Monday. It is now Thursday and when I called your 800 number the person was polite but unable to offer any kind o[censored]seful information. Having several Sony products at work and at home I was quite simply shocked at the poor quality of the response of your Service centers. Why is Sony selling expensive smart phones and servicing them with thoroughly unprofessional service centers? This is Sony we are talking about – a world leader – behaving worse than a petty store keeper with a monopoly would do in a village in India. The phone is a lifeline for executives today and it is sold with it great fanfare and promise at a huge premium. Yet you seem not to care at all about the user once it is sold. Have you ever audited your service centers or do you simply outsource this activity to the lowest bidder without much quality control? It is shocking. These instruments are not cheap and neither is our time. I hope this email reaches a person in authority is genuinely concerned and not a robotic individual perfectly trained to sound sympathetic but who ensures that all blame is pinned on the customer. Regards, Arjun Surya, PhD Arjun Surya, PhD, President & CSO, Curadev Pharma Pvt. Ltd. B-87, Sector 83, Noida-201 305, (UP), INDIA T : +[protected]/1830 Email: [protected]@curadev.in ; Visit us: www.curadevpharma.com

Actualy my 47 inch led tv monitor is working but stuck in the antenna or cable mode and not able to move to hdmi or usb mode and even home menu, due to misuse of remote and this happened to my other 26 inch too, When i had taken to SHARON electronics.they techinician said that monitor is not even onning, i went and onned at the back and afterwards took for repair and re wrote the repair menu and after four hours they told that the motherboard for both the devices had to be changed and it costs around 11k, this is rediculous the tv monitor is running only stuck into cable mode and they are replacing motherboard, they also told 11k for both the sets, the 47 inch is an 3d led and 26 is an led, how coe it cost same for the both size, This sharon electronics is Biggest fraud in salem, they never taken my mobile even for check when it was under warrenty

Pls do not buy any type of sony product specially mobile because their services are low quality. I am very disapoint from service. I told you again my friends pls do not buy sony product. I give you advice for SAMSUNG AND HTC. I had purchase xperia zl on 9th of october2014. After one day their is a problem in cemra . than I went to care fir D O. They give time for one week . But after ten days I contact to toll free no. They told me they are help less in this case pls contact to the care. But i have no solution regarding repkacing my phone till now. So I told you again pls do not buy sony product.

Dear Sony Team Writing this mail with 0% belief on Sony Products.This is to inform you that I have purchased Sony Xperia Z mobile in the month of May 2013 and the cost was Rs 38000/-.Within this 1.6 years mobile had charging problem and took to anna nagar-chennai service center.People checked and they are claiming that this has to be sent to Sony factory and that would cost Rs.14000 for changing the mother board... First of all I would like to understand that is sony product worth for only for 1.6 years?Have already invested 38000 rs in this mobile having belief on the brand but now why should I spend Rs 14000 for this service which is due to poor quality of parts used for manufacturing this mobile. Have handled this phone in a very smooth manner thinking of the cost but inspite of that a major damage has happened bcoz of poor quality of manufacturing. Had an idea of purchasing 48inches- Sony bravia -KDL 600WB but bcoz of this bitter experience Iam afraid of sony products and certainly would not refer to my network of people. Would like to treat this mail as important and very urgent and my mobile needs to be repaired at a nominal cost which will change image of your brand. Please find the details: Name -SIVA SHANKAR Mobil no -[protected] Mobile model& year of purchase -Sony Xperia Z/C6602/May 2013 Ticket ID -[protected] Date of mobile given to service centre -15/11/2014 Address of service center: Sony service center Vimas Intek Y-177, First street, Anna nagar, Chennai-600040

Bravia LED ex520 40 inch purchased two years back having display problem. Lines and colour distortion on display. Engineer says panel needs to be replaced and that costs nearly half of the tv price. This is a torture by Sony providing expensive products that does not last for even three years.

Sir i am Mr Prahalad Rout .I had purchasaed a sony digital camera of model no DSC-WX350/WCE32.Unfortunately it has been fallen from my hand.So the slider of the lense has been broken.So i went to happy service centre which is located in the address N 4/251, oppo indradhanu market, irc village, bhubaneswar on 27-10-14.The job no is J42597636 .They told me that after repairing we will contact you but they did not contact me till 13-11-14.I have alrady paid 3000 rupees.So i went there on 14-11-14 but they told that we have ordered the parts on 28-10-14 but the company did not respond to it.So i kindly request you to take proper steps and solve this matter quickly on my M-[protected].

To whom ever it may concern, I have purchased TV Model no. KLV 24EX430 for Rs. 17900 at Girias Investment Pvt. Ltd. on 30th Dec 2012. Within one year i got a board (automatically turned off and on) problem and changed also. The same problem arises now and i contacted customer care. Sony person has come and checked. Now they are asking Rs. 6000 for replacing the board. If the same problem arises in the forthcoming years i have to spend Rs. 6000 each time. Within the 3 years i have to spend Rs. 18000. It's nearing the original TV Cost. I Never ever seen such a very worst brand Product. I would Like to inform to my Friends about this worst brand products through facebook, twitter, etc. and I am going to suit a case against Sony brand.

Sir, I purchased sony mobile one month ago, and got insured from daily apps, as per below mail point no 3 insurance company required a quotation from authorized service center with seal before hand set repaired, after approval of quotation mobile an be repaired, i ask same at you haridwar service center but they denied to give any quotation, i talk to owner Mr. Ranjan also but he has also denied, i ask to insurance company that without quotation can i got repaired, they also denied and said that we will not give you any claim without quotation, it is my humble request please help me to get same

Hai, I had given my mobile sony expria c2004 service on 26-08-14 and i got delivery on 22-9-14 but i got problem in my phone while double tapping my mobile i got blue lines in the corner of my phone. You doesn't Replace it properly. After getting from service i got lot of problem with my mobile0and i had warranty for one year and my service ticket ID - [protected] What are you going to do now? I need my mobile in good condition. I need a valuable reason and my phone it good condition or else i will take severe action. And i had spend 2088 for your unworthable service

I have bought Sony M dual. It's needed update.so I have gone to sony Authorised service center Accel Forntline at Madurai, Tamilnadu with my mobile bill on 6.00PM.I have raised ticket for my mobile update.but Receptionist refused to take my mobile to resolve the problem. She said I want to go home earlier because of Saturday so I can't take your mobile for resolving it will take more time so I can't process your request.you go and come back again . Accel put a board closing time is. 6.30pm. I paid fully for my Sony mobile but I have a defective mobile. My service was declined With out any proper reasons. Sony Mobile services is the worst service. Total waste of money and time.After sales service is worst. Can you help me to get update my phone with any other service centre within next week.

I have purchased a Sony xperia ZR through online on January, 2013. Within a month the phone had some issues with battery and on/off button. I have submitted the phone at a service center at chennai. [Chennai sevices, Tambaram]. They examined the phone and said that my phone battery was dead and they would replace it.I waited for 1month in vain.After 1month the manager[kannan kumaravel] informed me that, my phone was not purchased at registered dealer and hence no warranty.I realised i had seller warranty and asked him ilto return back my handset.But when they gave it back the screen was cracked.I asked the manager and he said he will do the needfull.After 2weeks he said he is trying to get it done through warranty. It went on till another month, after that the manager told me that my phone cant be repaired sothat the company has decided to give me new phone.(refubished).i agreed but then it took another 1month to give me back the phone.I took the phone and left to my home town at andhra. The so called refubished phone had battery problem same as my old phone and further a camera issue.After few days o[censored]se the front screen came out due to improper fitting and a small crack was made at top.The touch stopped working from then.Soon i came to find out that it wasnt a refubished phone but the same phone which i gave them for repair earlier.The only thing they did was to fit some old screen to my device and gave it back claiming it was refubished. I was shocked and after returning to chennai i asked the manager for same. He acted as if he knew nothing and asked me to pay 12000rs for screen and then he will help me out. I told him i wont because there was faulty workmenship and moreover he cheated me saying it was a refubished phone.After further talkings and i told il escalate the cause.He started behaving rudely and asked me to do whatever i can. I was totally disappointed. How can they cheat people so openly.Can sony provide any justice to me??

I have a problem with internal storage since the date I bought xperia c last two month only updated the preinstalled apps and it started showing me low internal storage leaving no space for installing any more apps. does this phone was designed only for making calls? i paid Rs 18000 its not worth on box it is given 4gb internal space . pls solve the problem i have request solution on customer site also but din't get any solution.. my email id [protected]@gmail.com

My TV Model No. KDL 40EX720 IN[protected] Serial No. 2421070, JOB No. J42697362 submited on date 2nd Nov. 2014. TV Purchase date 31st Oct. 2011. For repair advance of Rs. 10000 paid to Service Centre - M/s D.G. Mobile Service Centre, Panvel, Navi Mumbai. I am following the case since last 13 days but no service regarding panel exchange is being given by the service centre. Kindly look into the matter and reply on my email- [protected]@gmail.com / Mob. No. [protected].

I have Purchased a Sony Xperia C6902 at Poorvika Mobile World, No 525.Thiruvotriyur High Road, Near Pandiyas Hotel, Old washermenpet-21 on 29.10.2014. My IMEI : [protected] and its cost is Rs.32000/=. I have started using it from 1.11.2014 only. Even my sim is activated on same date only. You can check and verify it. While using this set, it gets automatically HANGED, CAMERA IS BLINKING AND MOBILE GOT OVER HEATED. On 7.11.2014 evening, I have went to Poorvika and told them these above mentioned complaints. They have told me for REPLACEMENT to visit the Sony Service Centre situated at Shop No.26 & 27, Prince Plaza, #73, Pantheon Road, Egmore, Chennai – 600 008. On next day (8.11.2014) around 8 p.m., I have went to Service Centre and I was shocked to see that the shop was closed and the next day was Sunday. So I was not able to go to the shop. So, again I have went on Monday (10.11.2014) for replacement. I have waited for long time to meet the Branch Manager and finally they said to me to come on next day. So, again I went on Tuesday(11.11.2014) and I was very upset that they have said that there is no possibility for replacement and they can repair the set only. Moreover for repairing they said that they are not aware of complaints, so they have to send the set to Head Office and it will take more than 25 working days. I was very regret to inform that these kind of activities from the reputed concern of SONY. So I kindly request yourgoodself for replacement. I herewith enclosing my bill copy and sonycentre service bill copy for your reference.

sir/mam i ve buy a bravia tv model number is 40r482b, i ve provide u a invicebill copy still no one has come for tv instalation, even i ve make complane in ur custmer care many time complane number was[protected] & 22294184 &[protected] sir/mam please resolve my problem as soon as possible...!!!